When you call us you can rest assured you will receive quality service at a reasonable price. On 3/9 my husband attempted to put our "new" dishwasher in. Before we knew it we had a hot water gusher going in our kitchen that we could not stop. We called our usual plumber and he could not come for two days. So we looked online and called Pro-Service and spoke to Kelly.
She listened and while she was locating someone to come help us she gave us advice on shutting down the gusher. She sent Tommy and kept us updated as to his timing which was very quick!
She listened and while she was locating someone to come help us she gave us advice on shutting down the gusher. She sent Tommy and kept us updated as to his timing which was very quick!
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Our family owned and operated plumbing company has been providing quality service at a reasonable price since 1992. We proudly serve the residential plumbing needs of Plano, McKinney, Allen, Frisco and surrounding Collin County communities. Our goal is to always be known for professionalism, performance and integrity.
Reviews (16)
Mary Mills
Jun 18, 2022
Pro service came to my house to help with a plumbing issue in the kitchen. My kitchen sink wasn't draining properly causing nats/ fruit flys and they came and fixed the issue pretty fast! So good bye nats/ fruit flys I highly recommend using them if you have any plumbing issues they were very efficient and very nice.
Laura Williams
Feb 16, 2022
A referral from my girlfriend, the Pro Service experience from beginning to end was nothing but professional. Great communication, customer service and friendly attitude. They bring solutions to your problems and address in a timely manner. Thrilled to have them in my contact list for future homeowner needs. Laura Plano
Amanda Brown
Dec 30, 2021
One night shortly after purchasing our home, we were using the kitchen sink when the hallway toilet started overflowing. Being new to the state, we didn't have a trusted plumber to reach out to. Because of the late hour we reached out to a generic emergency service and after waiting on hold were finally connected to a person and put on a wait list.
I decided to keep searching and found Pro-Service Plumbing on the BBB website with an A+ rating. After seeing their business hours I decided to reach out, and I'm so glad I did. The call was immediately answered by a real person, not an automated service, and we were quickly worked into their schedule. Not only were they punctual, communicative, and professional, they also took their time to address the issue and never tried to upsell. Just as importantly, they were reasonably priced. We had a great experience with Kelly and Johnny at Pro-Service Plumbing and would highly recommend them.
I decided to keep searching and found Pro-Service Plumbing on the BBB website with an A+ rating. After seeing their business hours I decided to reach out, and I'm so glad I did. The call was immediately answered by a real person, not an automated service, and we were quickly worked into their schedule. Not only were they punctual, communicative, and professional, they also took their time to address the issue and never tried to upsell. Just as importantly, they were reasonably priced. We had a great experience with Kelly and Johnny at Pro-Service Plumbing and would highly recommend them.
David Humphries
Dec 20, 2021
Robert Palmer
Dec 10, 2021
Jeffery Kelley
Nov 17, 2021
This is a great company. They are responsive when scheduling and on time for the service call. Quality work by excellent plumbers. No upsell on the repair of our slow filling toilet. Just needed a small replacement part and not a complete fill kit. Highly recommend. Services: Repair toilet, Unclog drain
Anthony Morris
Oct 07, 2021
Jamey Mckeever
Sep 02, 2021
Lyn Asbury
Jul 20, 2021
Pro-Service has always been there for us when we have had an issue. We have been customers for over 25 years. Tom and Johnny make sure the problem is fixed and the job done right. We trust them; their work ethic is to do the absolute very best. We wouldn't call anyone else. It really is like working with family. Services: Repair toilet, Install garbage disposal, Repair shower, Unclog drain, Install faucet
Sarah Watkins
Jun 26, 2021
Of course, emergencies happen on weekends - and holiday weekends at that! However, owner Tom came to the rescue, kept us informed throughout, actually SHOWED us what was wrong and what he would do to fix it! Pro-Service has taken care of all of our water issues over the years, and we continue to appreciate and respect this business. It's the kind of locally owned company you want to do business with! Thank you, Tom!
D. McNally
Jun 20, 2021
Were able to complete both installs in half an hour as well as answer my questions about the process and explain some potential problems with the original installation when the house was built. Price was almost exactly the estimate that was quoted over the phone. Great service! Service: Install toilet
Cara T.
Jun 09, 2021
Tom and his team were great! We had a leak just before we closed on our house and just before a holiday weekend. He responded to us quickly and they worked hard to help us with our deadline! It was easy to get in touch with Tom and we will definitely be using them for any future plumbing needs! Definitely an honest and reliable choice.
Victor Ly
May 23, 2021
We used Pro-Service twice already. First time, Tom, the owner came out to help us locate a leak in our slab. He spent a good amount of time, to make sure he was able to re-route the leaky pipe, so that we didn't have to cut into the slab. He stood by his quoted price even though it took him nearly two days to do the work. 2nd time we called them out to help with a water pressure issue.
We called Tom out because he did such a great job on our leak. We actually had two other plumbers out before Tom, regarding the pressure issue and they told us crazy outrageously expensive solutions. Tom took a look and easily resolved the issue. There was a blockage in the exterior fixture due to a broken faucet that the first plumber installed! Needless to say, we will be only using Pro-Service from now on.
We called Tom out because he did such a great job on our leak. We actually had two other plumbers out before Tom, regarding the pressure issue and they told us crazy outrageously expensive solutions. Tom took a look and easily resolved the issue. There was a blockage in the exterior fixture due to a broken faucet that the first plumber installed! Needless to say, we will be only using Pro-Service from now on.
Cande Jauregui
Mar 20, 2021
Tom was very professional and honest and he and his associate Pasquale did a great job replacing one of our old tank water heaters with a very nice tankless unit I've been wanting for a while. It's working great! They also replaced a second, old tank heater with a new one. I really liked Tom's communication by keeping me updated of when he was arriving and how the process was going and walking me through what he had done. We are happy repeat customers and I definitely recommend this company and their services. Thank you!
Mousumi Johnson
Feb 22, 2021
Tom and his team have been repairing, installing, unclogging.fixing pretty much everything at my home for 15 years. They are very responsive and they get the job done right. You can always count on Tom and Pro-Service Plumbing. Services: Drain cleaning, Water heater installation, Shower repair, Water heater repair, Toilet repair, Plumbing leak detection
Alistair Harper
Feb 21, 2021
I called Pro-Service to ask them to diagnose and check my water heaters that stopped working during the giant storm. They are obviously incredibly busy and booked for weeks repairing pipes. However, the owner called me personally using Facetime, waited while I climbed up into my roof space and then walked me through some diagnostics to check my water heaters and make sure they were up and functioning correctly and with the correct settings.
What amazing service. I highly recommend Pro-Service Plumbing and will definitely be using them for every plumbing need going forward. Professional, friendly, courteous and patient.
What amazing service. I highly recommend Pro-Service Plumbing and will definitely be using them for every plumbing need going forward. Professional, friendly, courteous and patient.