Baker Brothers

I believe the Baker Bros servicemen are competent, but the company is unethical and shady, and has no problem extorting customers if they believe they have them at a disadvantage. Here's my experience. On a sweltering 100 degree Saturday morning, we had a faulty meter socket and Oncor disabled our electricity until it could be repaired. A meter socket costs about $60 and takes about an hour to replace, so I expected an estimate of about $500 max, figuring weekend rates. Baker Bros scheduled an electrician.

Once he arrived he quoted $1500 for the repair, but couldn't give me a price breakdown. His supervisor couldn't or wouldn't give me a breakdown, but did have some quotes like "You pay a surgeon lots of money because you want someone who knows what they are doing" and "You could try to wait around for another electrician to come out on the weekend." He also said something incoherent about the neighborhood affects the price.

I paid the $100 service fee and sent the Baker Bros electrician away. I bought a socket for less than $60 at home depot, and another electrician came and installed it in under an hour for less than $200, and then Oncor replaced the meter.

Wish I could give zero stars. Signed up for Baker Brothers monthly A/C maintenance plan at $9.95/month because they had done a couple of great plumbing installs for me. So, time for the Summer check-up arrives. Baker Brothers guy showed up and after spending 15 minutes both in my attic and looking at the outside unit, quoted me $960 for a new capacitor, "hard start assist", pan safety switch, and pan treatment.

My house is only 5 years old and has a top of the line Carrier unit that I have had regularly checked every 6 months by a local company since I moved in. So I promptly told the Baker Bros guy no thanks and called to cancel their worthless monthly "maintenance" plan. I then called my usual local company as well as one more place and asked them both to come out for Summer check ups.

Both of them said the capacitor along with everything else was fine. They each charged me $69 for the check up. So I guess the motto is those monthly service plans are not worth it, and second opinions are not just for surgery! I'll never call Baker Brothers again.they tried to rip me off!

Filled out a form online to for an estimate on a water heater replacement. Shortly after I received a call from Baker Bros. confirming the information I submitted and got a quote over the phone for the total amount. I agreed and asked to set up an appointment as soon as we could. To my surprise they were able to come out the same day, within a couple of hours.

The technicians were knowledgeable, courteous, professional and quick. They were able to complete the installation and removal of the old unit in less than two hours. I had received several other quotes and Baker Bros was not the cheapest but certainly were not the most expensive, however with the warranty and the service they provided they were the best value for the money. Will definitely call them again next time I need plumbing service.

My wife and I have lived in this 50 year old house for going on thirty seven years. In those thirty seven years we have had occasions when we needed service and eventual replacement of our air conditioning system. So I consider myself a good judge of service technicians. Those that answer questions honestly and share information that they consider helpful in understanding the complexity of the system are rated highly.

Although James was here for the simple task of cleaning a drain pipe, he did it professionally and I rate the service excellent. He arrived on time and went about cleaning the drain after discussing possible causes. With an air compressor he repeatedly verified that the drain was clear. Next time you see him, tell him Thank You.

Like most of the reviews here I was egregiously charged nearly $800 dollars for repair to commode that took 1.5 hour and a $20 part. In the process of reinstalling the commode a new leak occurred from a loose screw. The technician said he could fix that problem for an additional $449. After catching my breath, I got my screwdriver and fixed it myself in 30 seconds.

My wife is not talking to me now because I did not get another estimate and nothing is left in our budget for her anniversary present. So now I'm in deep s#*t for paying Baker Brothers the money I had saved for her present. I told the tech he charges more than my cardiologist. I'm blocking Baker Brothers from my phone before they cause another heart attack.

BUYER BEWARE - What a complete waste of time. I needed 2 outlets put in behind the TV. When I called Baker Brothers Plumbing, Air & Electric I told the receptionist that I need an estimate of what it may cost as I am on a budget. The receptionist told me that she did not know, she said that they could come out for a service fee and the technician can give me an estimate.

I told the receptionist that I cant afford over a certain amount so it would be good to know. I asked if there was a technician in office that she could ask. She said no again. I told her that I did not want a technician to come out to my home so I can pay a service fee to find out I cannot afford the service. This is a sales technique that home service companies use to get a technician out to your home. It's a bait and switch, the tech told me to install 2 outlets $897, the tech then tells me he will call his manager and they lower it down by $200. The character of this company is just bad. I would not recommend this company.

Had a leak coming from underneath the kitchen sink and was able to call and get someone to come take a look within the hour! Super well organized - you can even track where your technician is at on a map, and they send you a bio and photo so you know who to expect! Had to end up replacing my sink strainer and was quoted ~$400 but the peace of mind and job well done was well worth it.

Also really liked how the technician put on protective plastic over his shoes when coming in. He was cordial, clean, and extremely efficient (shoutout to Leland) Would highly recommend

Daniel and his partner were great. They were professional and super helpful. He went above and beyond to help me understand what was happening with our kitchen sink plumbing and gave good recommendations. Then when he went to leave I asked him to look at our newly installed gas stovetop - thank goodness! He immediately found a gas leak at the connection. Took it apart and reinstalled it. He was thoughtful and caring. So glad I asked him to look at it - and thankful he was eager to help us. Thanks!

UPDATE - i personally unscrewed the traps and found all toothbrush covers and replaced traps with no leaks. Took me 15 minutes (vs. the 2 hours i was quoted). I also found a replacement drain cover ($22 on Amazon). Solved my own problem. I would have been happy to pay Baker Brothers if they were just genuine and honest. $800+ quote for 2 hours of work to clear two drains is INSANE.

Like i said, take your business elsewhere. Original review: I had a technician named James come out today with Baker Brothers and had him look at our master bathroom double sink vanity. We had to remove our pop up covers and need them replaced but unfortunately until we found a replacement we accidentally dropped 3 plastic toothbrush covers down the drain.

I was looking to have plumber remove traps grab them and reattach and if possible provide us with new pop up covers (which the dispatch said they could definitely do). James came out and shared that plumbing was done incorrectly and that we should have the whole thing gutted and redone. Well we've lived here 3+ years and prior owners never had any issues, were good, we just need the plastic covers removed and new covers.

Well James spent an extra 30 minutes sitting down writing up crazy quotes for stuff I continually told him we weren't interested in. He wanted to charge us a minimum of $800 to remove traps, snake the drains, and reattach. I said "well if we remove traps and find three plastic covers, there is no need to snake the drain" and James replied by saying "No, I do the job the right way, I'm not a handyman".

So when does fixing the problem I am looking to fix turn into a job that you want to do that adds no value to me as a customer. I understand there is no warranty on customer owned parts, and that it may leak, I'm not asking you to snake the pipes or install new pipes.! James had some serious attitude and even after repeatedly telling him we are not going to repipe or do any extra work he sat in our bathroom writing up pointless quotes for $2,400+ because he said he had to give us those quotes.

I text the same photo attached to this review to my uncle in CT who is a licensed plumber and he advised it should take 30 minutes to remove the two traps and put them back on. Why is James quoting me 2 hours and $800 minimum. This guy was extremely unprofessional and unethical and I do not plan on giving any business to Baker Brothers down the road.

Andy and a team of four great guys installed LED lights and redid all the outlets in my home and fixed some items wired incorrectly from the previous owner. The team did a great job and I'm very happy with their service. All of the team members were very friendly and definitely knowledgeable about their area of expertise. They worked hard and fast and cleaned up the house after they finished their work.

They were also very helpful about answering my questions. I also liked that they spoke highly of the company they work for which to me says a lot about a company if the employees are happy and that they feel treated well. I highly recommend them.

My experience with Baker Brothers Plumbing was exceptional (Thanks Dylan). They were professional, and completed the work in a timely fashion, and the price was very competitive! I would highly recommend them for plumbing issues and will be using them again, if needed.

Do your homework on this company. Not good on their word. Price gouging company. When I called them on it, I was told if I could produce a receipt for the same work done on a second bathroom that they would refund the difference to me. A few days later, I did produce a receipt showing a cost of 50%. They manager of Baker Brothers mentioned over the phone that my refund will be processed. That was back in July 2021. I'm still waiting. The same manager is not replying to my emails. I'm in Dallas. Not sure why Yelp is saying San Francisco.

They did amazing, arrived on time, service in a timely manner. Courteous and friendly. They were honest about the issue at hand with our electrical. Great service fee of 39.99 to come out. Waived if service is obtained. Easy to book an appointment and I love how you can track them in their vehicles because it helps to coordinate someone at the house for when they arrive. Thank you again Bakers Brothers

Jerad fixed a light that was not working and checked our breaker box to make sure it was safe and there weren't any issue. He was very knowledgeable, professional, and so helpful. He even looked at an outlet I had a concern about. He was was very efficient and helpful. Kevin fixed a toilet that wasn't working properly and was so clean with his tools and cleanup process and was efficient.

He was very knowledgeable, helpful, and professional. I also loved the process with Baker Brothers from start to finish. The team that booked my appointment was very professional and they text you a picture of the tech coming to your home with their rating and with a tracking link to know how far way they are. All the stars. Highly recommend!

Baker Brothers delivered yet again! I am so glad I am on the family plan and get the super responsive service regardless of hour or day. Everyone was friendly, prompt, and HONEST. I continue to highly recommend. I also appreciate the followup outreach from the office to make sure everything was completed to my satisfaction.

Joey Chapman was great! He arrived on schedule and followed safety protocols in my home. He quickly diagnosed and explained the plumbing problem in my shower and repaired it in a timely fashion. Because I was so happy with his skill and professionalism, I asked him for a quote on an additional upgrade to my bathroom. Within minutes, he was able to assess the scope of work for the upgrade and then provided a very reasonable quote!

I was referred to Baker Brothers from the remediation company that was cleaning after the failure of my Hot Water Heater. They came the next day, replaced the water heater. In making the appointment and going over the information with the service desk, I was given a quote and approved the work. They were on time the next AM quickly replaced the water heater, politely answered my questions and the work was thorough. I will definitely use them again if I need to in the future and recommend them fully.

Replaced water heater few years ago. We're quick to respond to a leak behind water heater & sold us new water heater with 12 year warranty

Baker sent someone out on time and next day. Trapper did an excellent job quoting us and explaining everything. He is creative in approaches, which gave us options. We highly recommend and are glad we found these guys. Services: Pipe repair, Tap repair

Joshua professional and he completed his work in a timely manner. I recommend Baker Brothers Plumbing to all my friends and family. We have used them for plumbing and HVAC work for several years and never had an issue. They understand customer service at a fair price. Services: Toilet repair, HVAC repair

I have been a loyal Baker Brothers customer for many years. Yesterday I had a leak in my daughters upstairs bathroom. The water cut off on the toilet didn't stop the leak. I was bailing water until I could get someone to cut the water off at the street. I called Baker Brothers only to find out there were no appointments available for 3 days (due to the holiday). However, they could have someone come out on Sunday for an after hours appointment for $300 service call in addition to the work needed.

I had to get online and call someone who could fix the problem sooner rather than later. i am so disappointed in Baker Brothers and their claim to be a family owned business. In my family loyalty means something.

I called on Christmas Eve and was greeted by such a calming, pleasant voice of reason who made an effort to get us in on Christmas Eve, although it ended up not being possible. I am out of town currently and due to the way my house was "remodeled" (flipped/destroyed, however you call it), they let me know they were going to have to cut into the drywall to bring the replacement unit to code. Marcos took it an extra step and showed me via video chat what exactly he would expect to have to do.

I have had this happen in the past (replaced AC when on a 2 week business trip, maybe I should stop going out of town ) and they did not explain the extent of what they were going to have to demo-I came home to a. This company is on a completely different level when it comes to customer care and I will use them for all of my plumbing needs in the future.

A very experienced done an excellent job and was very courteous and I would recommend trapper to anyone that has Plumbing problems and he is an excellent worker

I would definitely recommend this company and personnel and I will employ them as soon as need them again. They treat their customers with respect and appreciate your business and do excellent work. I am satisfied with how my job was done!

Apparently the 10 yr old faucet decided to lock up and the hot water wouldn't turn off. Called Baker Brothers and they were out within a couple of hours. Josh was very polite, professional, and friendly. Took care of the situation quickly and luckily had the part on his truck. Since this happened on a Sunday morning, so thankful for the on-call people!

Nice folks very helpful. Only concern was the price to repair a toilet. Wow! Danny stafford

Bobby was very professional and friendly during the service call. He explained everything he was doing in terms I could understand. He gave me helpful hints for future maintenance and showed me places I needed to watch for possible areas of concern. I was most impressed with his work. Service: Drain unblocking

Best plumber that came to my house so far. Explained everything very well fixed everything perfect cleaned up outstanding. Give this man a Christmas bonus.

Awesome job! Very professional and courteous. They were in and out in no time. I'm very, very, pleased.

Ricky was fantastic.professional polite and very knowledgable. Fixed major problem then gave estimates on longer term fixes

Super nice guy, very friendly. I live in a condo and they had to turn the water off to the bldg, they worked super fast to get it turned back on so as not to inconvenience my neighbors, it was much appreciated.

Kitchen faucet broke day after thanksgiving a FRIDAY. Two men arrived and quotes $750. After coupon of 65.00 presented. I called the shop to see if this was legit or a bad joke. They confirmed that it could cost upwards of $850.00 just sayin

Wonderful, Excellent, Professional, Well Maintained, Maintenance Company. Has a outstanding payment programs. I have been using Baker Brothers for decades. Their staff is very professional. Every individual that has walked through my door or spoke with on the phone is polite. Always wearing a mask with Covid policy too. You can always get. an answer.

They will call you back. You can also request a certain individual too. I have advised family members, friends, neighbors to Baker Brothers never heard anything negative. Josh Jones was outstanding, polite, kind, explained the procedure and cost. And if extra cost is found. Why will explain and show you with cost.

Baker bros installed a complete new a/c and heat system in the upstairs of my house. Of all the a/c companies used this is the best installation of any system I have had installed. I went around the yard where the old equipment was put outside and a could not find any trash of any kind. The inside of house was just a nice. Everything looks great. I have been working with one a/c company the last 23 years in this house.

I will now be using Baker Bros. and recommend them to anybody needing a/c, heating, plumbing or electrical. They also took care of a slab leak and they were the same professionals as the a/c side of the company.

We were having electrical surges in our house. We called Baker Brothers out. We were told that our electrical box was old and outdated and we needed a new one. Our quote was $5,800. We called out another electrician for an estimate. We were told our electrical box was fine. He recommed that we call Encore and have them check the transformer for our house. Encore came out and the transformer was bad. Encore replace the transformer and it has stopped the electrical surges. Very disappointed that Baker Brothers wanted to replace our entire electrical box and there is not a problem with it.

We called Baker Brothers to remove our old cast iron sinks and replace them with Stainless Steel. Baker Brothers was very professional and prompt. They send text messages when they are coming, and reminders the day before. GREAT communication. Storm was our plumber and he explained everything before he did it, was very professional, and went above and beyond.

He made sure to get us back on the schedule immediately when we needed him to come back. The second day he was here, I had to work and my son was here. Storm called me every step of the way to make sure I was ok with each decision. I would recommend them to anyone. Pricing is a bit higher than expected, but I guess that saying is true, "you get what you pay for". Five star service!

I recently bought a house and am slowly making repairs. I called to have my unit serviced because I like it rather cold in my house. The tech said it's nice and cold in here when he first arrived. I said that it does work fine it just runs all of the time. He looked around and said that I might have a leak but he didn't have the part I needed. He also said that he wasn't going to charge me for serving the heating unit even though it's all one unit wouldn't it be one price?

I paid the $59 and by that evening my A/C didn't work. I called and they said they would send someone the next day. So there is my first hot night. A different tech comes the next day and that part if it's replaced they have to see if they can find it and it might not last long because my system in old I might have to replace the whole thing. They can come cack on Monday to install the new unit.

Of course I spend the next two nights without A/C. Granted I know I am partially to blame for not calling some other company for confirmation but it was a weekend and a holiday weekend at that. I chose a unit with a lifetime warranty so it was just under $18,000. They come to install it on that Monday. I guess I expect quite a bit for that amount of money.

They are big gaps in the ceiling and the insulation is starting to drop a little at a time. They moved the insulation that I just had installed in the ceiling and wrapped the existing duct work. The service people that came were friendly but I do feel that they took advantage of my situation. In the end I have a new system that works well and I know I might be made to regret writing this because they are supposed to be servicing the system every six months.

Initially, we planned to replace 3 faucets in our bathroom. They all are working great, just wear and tear signs on the cosmetic look. All faucets (current and replacement) are the same Delta model. We furnished our parts. Baker Brothers charged $771 for 3 installations. Because cost is high. We decided to replace only one faucet, and Baker Brothers charged $227 for the installation.

Half way done, the technician told us that he has to run new plumbing lines, and additional cost is $281. Bait and Switch tactics. Now, final cost is over $518 for only one faucet installation. We have had Baker Brothers' services for the last few years. Mostly were drain clogs in the kitchen and bathroom. This service call described below caught us off guard. Updated 10/15/2021: We got a phone call from one guy, named Joe. He said $518 is a standard price to replace one faucet. He challenges any shop to match that price. What he could do is to refund us $50. We declined the $50 refund.

We have dual water heaters in our attic installed by baker brothers with a 10 year warranty. They were installed in series putting more load on the first WH. That water heater failed and the drip pan under it leaks, causing water to leak to the first floor master. I called to request service on a Saturday, was placed on hold then hung up on after 15 minutes.

I called back, straight to voice mail. We contacted another plumber to resolve the leak. Upon contacting Baker Brothers on Monday to seek warranty service, we were told that because we had another plumber touch them we would be responsible for all labor to repair or replace the unit. Unacceptable customer service! I'll have the company that responded finish the job.

Sigh, I had a complaint about a faucet BB installed and I am not any qualified plumber, I assumed their faucet was defective. The neighbor across the street looked the situation over and said a washer in my HOSE was missing. He replaced the cheap washer, and everything is OK. A case of you can be wrong when you're certain you were right.

They charged us to fix an issue which we found out from another company that would have costed 1/5 of what Baker was charging. Not coming back. Lesson learned.

Goodman ac was stopping and restarting continuesly. Called Baker Brothers and they flushed out the condensation outlet where we have a device to shut down if clogged or draining slowly. Next thing I know the technician is telling me the problem is really with my AC unit, showed me readings which were high to convince me a new unit was my only viable option.

When I told him I would need a second opinion he started telling me about the limited supply on parts and units right now, if I wait even an hour there might not be anything available.well you all know the high pressure techniques especially during Aug Texas 100 degree heat, I felt I had little options, I agreed to a new AC to be installed the next day. Luckily my husband insisted on a second opinion.

Second opinion:.turned out there was absolutely NOTHING wrong with my unit that a good cleaning didn't fix to bring down the pressure readings. The second opinion was made after a thorough assessment, rather than only a quick reading of some electronic device which Baker Brothers did. Either the BB technician was inexperienced (claimed to have 12 years of experience), or he saw me as an easy target which is hurting me deeply because obviously I fell for it.and do feel like a sucker right now. Stay clear.

CROOKED, BROKE OUR AC UNIT ON PURPOSE. Wish I could give less than 1 star. We were on a subscription with this company to come out each year and maintain and service our AC unit. Our AC unit worked perfectly fine-- they had just come over to check it. Before the man left he said it is about to go out. We didn't believe him because it works perfectly fine.

Within ONE hour of this man leaving our house, the AC went down and the house was horribly hot. Which never happens. How did this man mysteriously know our AC was about to go out in ONE hour if there were no issues with it? He was just there to service the upkeep of the unit. Then they quoted it will cost 20,000 to fix. These people broke our AC unit on purpose.

Buyer Beware! We had Baker Brothers come out to our house for a routine service related to our water heaters. The service tech recommended the "Family Plan, " which he said was "month to month" and could be "cancelled at any time." 8 months later, we decided to cancel the plan due to a move out of their "service area." Turns out, Baker Brothers said "it's an annual contract, so you can pay off the last four months and pay back the discount given on signing up, or you can just continue the monthly charges for the next four months." TOTAL RIPOFF. Don't fall for it.

I have used them once for some plumbing work and they did a decent job. My air conditioner went out so I decided to try to use them. They scheduled an appointment for Friday - of course like the cable company it could have been anytime. I made arrangements to have someone meet them and waited throughout the day. When I called around noon to see if they had any idea when they might come they said they had no idea.

About 3 they texted and said it would be at night. Then about 6 they texted and cancelled and asked me to reschedule. That's about the worst way to run a business I can imagine. Glad I don't run my business that way!9

Have a house account here and they do great work. I've used them to fix various projects around my house throughout the years. I've even remodeled two bathrooms and used them to plan all the sanitary lines. You won't be disappointed using them. They are the best in town. They come at a cost but that cost is shown in the work they do. Very solid company.

Called Baker Bros., who I have used before, on a Monday to get a plumber out ASAP as I had water coming UP through my kitchen floor. They said the soonest the could come out was Wednesday afternoon. So I am home from work on a Wednesday afternoon, they text me and say they can't make it. They got back up. The ask to reschedule. Then the next day I get another text saying the will be closed for the next five days because of the weather.

I understand there is nothing we can do about the weather but this is ridiculously bad service. Never again. I'd rather wait on a company that doesn't string people along like this.

I would be cautious of using their service. I have 2 problems in my upstairs bathroom, a clogged toilet and a leak in the bath that resulted in wet ceiling in 1st story. So I called them up. The first appointment was a nice and honest guy. He always gave me a quote before making any actions. He checked quickly on my toilet and found out it was rather a broken toilet than a problem in sewer.

And he treated me fairly on money. The other problem he suspected there was a leak in the pipe, so we scheduled a second appointment given it would be a 2-man job. The second appointment, they mistakenly sent out a different guy, which I didn't have a problem with at first. That guy suspected the leak was from the tile rather than in the pipe, so he ran a quick check to the base of the shower, and concluded it was a leak from the tile.

Then he charged me $412. For a quick check? So convenient and quick money! I see no heavy jobs at all, and he didn't fix anything. I realized that unlike the first guy, he didn't give me any quotes before doing anything. I understand it that during COVID a lot of businesses are struggling. But I think ripping people off isn't a good way to run a business under any circumstance.

Due to a continuing drain problem at our home, we had Baker Brothers come out to assess the issue. Approximately 6-8 months ago I had a plumber come and and he ran a line down the clean out for our kitchen and said that should do it. After paying $175 for that visit, we had the same problem again within three days. The next plumber asked where our clean outs were and once again I told him of the only one I had ever seen was near the kitchen area.

He stated that there were others somewhere, but made no effort or gave me suggestions on how I could locate them. That visit cost me over $300. Now today your Garrett Bullard and Ryan (?) we're dispatched to our home. After a few minutes discussing our problem, I was assured they would find the problem and fix it. They located the clean outs that had been hidden from me for 20 years under a foot of dirt/ flower bed, just as it had been when we moved in.

They found roots growing in the drain pipe caused by a fitting that was not sealed properly. These guys went to work in the heat and took out and replaced the drain pipe and with the camera saw that I was clear all the way to the street. They worked hard and kept me informed all through the process. I couldn't be more grateful for Baker Brothers getting me on their schedule quickly and for the professional, knowledgeable and hard working guys they sent out to FIX my problem! We are on the Family Plan and expect to with you for a long time. THANKS

First time customer I help to manage a commercial property in Fort Worth, from out of state and they came through for me and my tenant. There was an issue with the toilet, they came the same day, checked in with a tenant along with sending me a text that they were on the way. They charged only for the job, not hourly. To problem shoot/repair our toilet the cost was under $100 and the tenants were appreciative of the quick service. I will be using them in the future, they were helpful and fast!

Nine years ago, the city adjusted the fittings on the water meter and broke a solder joint on my side of the meter. $2100 later, a mess in the yard and a broken sidewalk left a painful reminder of what happens when you get a bad plumber. That experience continued as a new pin hole leak developed in the repaired solder joint. I was dreading calling another plumber.

I did some research and discovered Baker Brothers is who I should call to fix the new problem! It was mid-afternoon, but to take care of me, they found one on the team to do the work. Within an hour, Corbin was on the way! Before he arrived, they sent a photo of him to help ensure I would know him upon arrival. He was quietly confident and seemed very trustworthy.

His assistant was the same way. They quickly got to work, located the leak, dug out the 2 competing roots from nearby live oaks that were beginning to encase the leak and all was repaired within 3 hours. Total cost was $1100. I should add, they fixed some other errors with the previous plumber's work and suggested some future items they could handle as well. No up-selling! If in the area and need plumbing or A/C work, call Baker Brothers. If it is plumbing, ask for Corbin!