Russo Bros. & Co.

I just had my shower repaired by Nick from Russo Bros plumbing and could not be more impressed. The level of professionalism, knowledge and attention to detail are something you don't often see these days. Nick fully explained what he was doing, took the time to take pictures of what he repaired, explained to me about the 1 year parts and labor warranty and made sure I was completely satisfied before leaving. I would recommend Russo Bros any day of the week! Thank you!

The response to our call was within the hour. Phil came fully equipped to do our needed hot water heater replacement. He quoted me on the spot. Within 2hours or my call he was working on the removal, and had reinforcements on the way! They ended up having to upgrade the wiring to meet current code. They also hade to replace the main shutoff and the water meter. Very professional and polite. Cleaned up completely when they were finished!

We felt that Phil, the technician who both evaluated our 16-year-old water treatment system and later replaced it with a new one was excellent. He was professional, personable, and explained everything very clearly. Russo's price was quite competitive with the other estimates we received. This was one of the best experiences we've had with a plumbing company.

When we suddenly found it raining in our basement bathroom on super bowl Sunday, we called many plumbers including Russo brothers. Russo brothers was the only plumber ti promptly return my call (in about 15 minutes) and set up a service call. I was able to shut the water off to the whole house so an emergency call wasn't needed. The came they next morning at 9am and the plumber was super knowledgeable, professional, and nice.

He listened to the description of what I noticed and promptly discovered where the leak was. He told me what repairs would be necessary and let me decide if I wanted to move forward immediately or not. The service was performed in a timely manner and the entire area was kept clean and tidy. I'm very happy with our experience and would use Russo brothers again.

Russo Bro's replaced our old broken furnace and replaced our very old water heater. The quote was reasonable, the team was amiable and courteous, and the job was professionally done. Pleasantly there were no surprises. They handled anything that came up, if any issues did. I wouldn't hesitate to recommend Russo Bros.

Two services were needed - replace shutoff valves (kitchen) and repair faucet (kitchen). All of my interactions with Russo Bros were professional and efficient. I reside in an older home which needs many repairs. I have dealt with many service technicians in the past few years. Tim C. actually listened to what I was saying, provided options (at different price points), made the necessary repairs and answered all of my plumbing questions to my satisfaction WITHOUT being condescending (which unfortunately is rare).

There was no pressure to up-sale me. Everything from the scheduling of the appointment to the execution of the service was performed well. Kudos to Tim C and the staff at Russo Bros!

We had what appeared to be a leak coming from the bottom of the toilet bowl. It was a very slow leak. I had no idea where this leak was coming from; I actually was worried that it might be traveling from the bowl to underneath the tile on my bathroom floor and coming up from in between the tile pieces. Fortunately, it wasn't what I had thought, thank God! Russo Brothers sent Tim to solve the problem.

He found the source of the leak immediately. He not only fixed that problem, but, also, found another toilet problem that I had forgotten to mention. I'm so happy that he fixed that too! A very knowledgeable plumber, I would most definitely have him back to fix all of my plumbing issues.

After the renovation of the basement years ago, it was only recently that I noticed a water leak in the front of the basement. After inspection, Raul discovered, that a pipe in that location, was pushed up into the ceiling and sheet rock at that time was installed. Raul discovered that since the pipe was not pitched properly, the pipe started leaking. Raul and Johnathan were excellent and provided expert workmanship to replace a long pipe - the length of the basement, which lead to the boiler.

I appreciated the attention to detail by Raul and Johnathan and the care taken into consideration to safeguard my home and basement. Raul and Johnathan are the Russo Bros. Professionals who are truly appreciated for their workmanship and expertise.

I have used Russo Brothers for my plumbing needs for a number of years. I have always had excellent, timely service and highly recommend them. They evaluated my heating system and discussed my options and costs for repairs and after we decided what to do they scheduled the work right away and completed the installation of the new heating system the next day. The new system is excellent and the service was tremendous. I will continue to use them for my plumbing needs.

Excellent service, polite and professional crew, conscientious. Stayed to do the 'one more double check' and found the new furnace controller wasn't communicating properly with the (old) aircon, found and fixed the problem before it arose. Well done! Service: Repair heating system

As indicated above, Tim met all five criteria. Should the weather be favorable, I'll give Russo Bros. a call for the the necessary replacement of my sump pump and redirection. Thank you

Brian, the technician was very professional and did his work independently, was personable and confident of his work. He mentioned that the work would be completed in 2 hrs and was done within that window! Thank you Brian for your support! A very Happy New Year to you and all at Russo Brothers! Service: Install faucet

Brian C was professional and explained things well. On time, immaculate great service. Thank you Services: Repair toilet, Repair faucet, Unclog drain, Repair pipe

Very professional and courteous service. On time, followed safety protocols, informative on procedures being performed and worked quickly and efficiently. Would use again. Service: Repair toilet

We bought a toilet and needed it installed. Toilet 300.00 But the installation was 1100.00this was definitely over charged. I feel we were taken advantage of. Service: Install toilet

Raul from Russo did an OUTSTANDING job-one of the most conscientious and expert service providers to ever come into my home. He bent over backward to make sure the job was done right and that I understood the nature of the work. He also cleaned up exceptionally, including all porcelain pieces of my existing toilet, and was on time. Raul's commitment was incredible and the Russo pricing was better than competitors. I'm switching to Russo for all of my plumbing needs because I couldn't be more satisfied or impressed.

Edwin was so nice and very professional. He found the issue, took the time to explain what he would be doing and then made sure the issue was completely fixed before he left. Would highly recommend not only Russo Brothers but Edwin as a technician! Service: Repair heating system

Called the company and gave my details for a quote to install a google nest system in my house. When asked if preferred to be contacted by phone or email, I said that I preferred by phone as I didnt want to share my email address. The person advised that someone would contact me. A technician called me approx 2 hs after. I explained what I was looking for.

He said that he doesnt recommend google nest and usually gets rid of them (totally fine, it is his opinion). I asked more about it and he said he has a lot of issues with it etc. But then he went on saying that "if I knew you I could even do it but I dont know what equipment you have in your house". I told him he could come and take a look. That's when he said "I dont know if I want to even take a look to be honest, since you didnt even want to tell my assistant where you lived".

I told him he was wrong, what i didnt want to give is my email address as i preferred to be contacted by phone. He insisted that was not what his assistant had said. I told him i had no reason to lie and i honestly didnt know what to say. In summary: HORRIBLE ATTITUDE. The guy called me liar even when i said it could have been a misunderstanding. NEVER AGAIN, stay away.

The serviceman who came out was very friendly and seem knowledgeable - that's definitely a plus. It is reassuring. But boy, is the service incredibly expensive. $493 for changing one bathroom faucet. Didn't go with it because, in all honesty, the price was borderline ridiculous. Edit: appreciate the response from the company. This review is just to make people aware of the high prices and to ask them for their prices (they are fixed so they should give it when asked) before having them come out.

They charged $70 for the visit so if you decline the service due to the exorbitant price, you still need to pay this $70 for a quick hi-and-bye to the service person. If you can afford this, they probably will do a decent job. But I am also sure you can find similar good work for half the price.

As a new homeowner, we're in the process of learning our new home's quirks and intricacies. We called Russo Brothers after seeing their trucks around the neighborhood and hearing good things from neighbors. Our experience booking as a new client was clear and straight forward. Their COVID considerations and cautions were outlined and greatly appreciated!

Our technician, Phil, clearly answered all of my questions and provided clear quotes before any work was done. They were able to replace our water heater and our gas line to our dryer day of and at a good cost below what I was expecting. At completion everything was cleaned up and reviewed as well - along with informative directions installed on the new heater!

All in all, my wife and I are incredibly happy with the ease of the appointment, clear and concise communication and the superb job done by Phil. We'll be sure to keep Russo Brothers as our first call while living in the area!

I don't usually write these reviews, but Russo Bros upset me so much with their service and pricing. I even called their office to quietly tell their management about their service, was told they would call back, which they never did. In a nutshell, our heating system was making a humming noise during this cold winter. Russo Brothers came out and told me the Contactor needed to be replaced, and want ro charge me $550 for the part/installation, plus $179 for a service call.

I found online the part costs $10-$45, and full replacement with labor ranges from $150-$350 complete. I sent them away, told them not to bother. I found another local company whi would have charged $225, but they told me the part was good and didn't need replacing. The unit has been working fine since then. I liked Russo alot when they first installed my system five years ago, but am appalled now at their business practices and service.

We called and got a same-day response, 4 days before Christmas! Harun A. was very confident and knew what he was doing. He was very informative and understood our situation. The cost was clearly explained up front. Harun wore a mask (fitted properly) and protective booties to fix our plumbing problem. We would recommend this fast and capable business for your plumbing needs.

Called about a broken pipe in the wall and the fast service was Monday. Today is Thursday. Not fast at all. Last name is Rolandelli and it was a cal made yesterday with the leak in the Wall on Oxford Road.

Incredibly fast service - we called about a broken water heater at 8:30 AM and a team was here by 9:30. They were COVID and safety conscious and assessed the issue, gave me clear pricing options, and we had a new water heater installed by 3 PM. I have a newborn and a 2.5 yr old so we need hot water pretty much constantly. Russo Bros were prompt and professional, and I wouldn't call anyone else when I need a plumber.

So let me start out bu saying they do good work. Not the problem. Used them to disconnect a washer, dryer and gas grill because we were moving. Made the appointment 3 weeks in advance and told them all of that on the phone when I made the appointment. Have used them before for other things. Technician showed up, rattled off some pricing and started to work. Told me that the shut off valve for the washing machine needed to be replaced (which I now question) or he couldn't disconnect the washing machine. PS. an hour later he is finished and hands me a bill for $825.

Because I had used them before and thought it was a mistake I called and questioned it. She (I think her name was Maureen) said that they bill each service separately according to the plumbers association guidelines. This should have been told to me when I made the appointment not when the tech was at my house and the work needed to be done that day when I needed to put the grill out for metal pickup and buyers were coming for the washer and dryer.

In the mean time the tech sat in his truck in front of my house for more than an hour after he was finished. I did feel like the other times I used them that they were always trying to up sell me, but ignored it because they do good work. Not anymore.

I cant say enough good things about this company. I have used them now for 2 major jobs in my house and I dont have a single complaint. Everyone I deal with is professional, knowledgeable and extremely helpful. They may cost a bit more because they are a larger company, but I have total confidence that the job is done right and I have no worries. The crew is totally conscious of Covid-19 precautions. They are efficient and tidy.

We recently moved to our newly built home. We had some serious humidity concerns, along with ac and later heating issues. We worked with Pat from the beginning, he guided us appropriately and without his input, we would likely have a terrible result dealing with the builders hvac and plumber. Every recommendation Pat made, was the correct solution.

If Pat did not have the answer - he would research it. Our first seasonal maintenance was completed well, technician was very knowledgeable and we will request he return in the Spring.

So I am absolutely NOT a fan of big companies like this. i prefer my smaller local outfits. the big ones have no customer service, show up late, charge you absurd amounts while telling you you need to replace everything and just overall aren't friendly. Russo brothers is the EXACT OPPOSITE! It's a family owned and run company. benefits of the bigger shops in terms of skill set and availability but the service of your local guy. They are honest, friendly, and know what they are doing! Thank you!

When we first moved into our house, the furnace would not kick in on the first cold night, I will skip the gory details, but they had to send another person later in the night and all in all, we got charged over $1,000 because we did not know better and nothing was seriously wrong. They took advantage of newbee house owners but good- $600+ for first visit and $400+ for the second. Nice neighbors indeed. No offer to cut us a break. F them.

Hello. I wanted to write this post to warn you if you are considering using this service. Last month, I had a issue with a toilet which was not taking in water to flush. So I called Russo Bros. & Co. The man came and said I needed to replace all the inside parts in order for it to start working again. The prices he gave me for the plastic parts were ridiculously high.

I then called another plumber and he came and showed me that there a switch that needed to be turned back on. It automatically turns off when main water valve is shut off. Needless to say, he showed me and did not charge me. He also explained to me that Russo Bros. & Co. work on commission for parts they sell. Please be AWARE and do NOT be taken advantage of!

Russo Brothers are day light robbers. I called them because they were recommending to me by the manufacturer of my heating equipment. I had to replace a hot water heater which needed to be replaced under warranty. I already had the replacement which is identical to the one in place with four simple connections, two at the top and two at the bottom.

The receptionist Joanne was very nice and sent me a technician in the same afternoon. He came and looked at the work and after taking several photos and talking to his manager came back with a quote of $4950! just for labor. I asked him for breakdown which he did not. He is supposed also to replace an expansion tank ( $42 in Home depot and about 30 minutes of labor ), and an unnecessary replacement of a relief valve ( $35 in Home Depot and about one hour labor ).

At the normal rate 0f $125 per hour ( my son who is an emergency room physician, gets about $150 per hour ), these guys were charging me for nearly 38 hours of labor which is a whole week. The whole thing was completed by another very experienced and qualified plumber for $750 in less than half day. I am not sure how these people stay in business. They are a total disgrace to the plumbing profession.

ABSOLUTE WORST. Came to my house, idiot technician with zero experience mis-diagnosed problem. Replaced a part that was working fine. Charged a thousand dollars, then heat still not working. Said another thousand needed, but still won't solve problem. Said installation is bad. Best part, they were the same company that installed ten years prior. Save yourself the headaches and call someone else.

$956 for a $88 part and less than an hour labor! I had Russo Bros. & Co. come out for service for intermittent heat and they charged a $150 diagnostic fee. It was a warm day and the technician was time constrained and their opinion was there was no issue but assured me if there was any issue, Russo Bros. & Co. would come back and waive the diagnostic fee. Shortest version, it was a warm month and it is a area of the house not used every day, about a month later we turned on the heat and it didn't work so I called Russo Bros. & Co.

They were not very pleasant about informing me I'd need to pay another diagnostic fee, even though I agreed if I didn't have them do any work I'd pay it. Even though they answer the phone "it's a great day at Russo Brothers", they were mean-spirited and argumentative about collecting their fee. Russo Bros. & Co. sent a Service Manager who apologized and said they would waive the diagnostic fee, it was a misunderstanding and requested I take down a yelp review.

They replaced a circulator pump. What prompted the re-review for prospective customers is that they charged me $956 for the circulator. The circulator pump has a list price of $157 and sells on amazon for $88. https://amzn.to/2S8lN8I My system has individual shut-offs for each pump, plenty of space to work and the Service Manager was in my basement less than an hour. So, Russo Bros. & Co did not rectify the situation to my satisfaction.

For those interested, a search for "cost to replace circulator pump on boiler" on Angie's list a full repair including labor ranges between $200 and $550, this was the highest range I could find, and their assumptions even use same Taco-brand pump. https://bit.ly/2T58dmB https://bit.ly/2LsU1RE I understood I was paying a premium with Russo Bros. & Co, but as other reviews note I believe they gouged me on price, in my specific case and giving them the benefit of the doubt, they overcharged me more than 42%. And by the way, there was a Better Business Bureau complaint about their diagnostic fee. I'll never use them again.

Beware of this company. Broke my pipe than charged me 1200 for 45 minutes work. I will never use or recommend them ever.

If you read the owner's respone, you'll notice that he did not deny a single thing I said. Not a single thing! Everything I said is true. Their prices are double.sometimes 5 times what they should be. Russo Bros was the first company that I met that used this scam. It's funny but it's not illegal at all. Why not? Well, they didn't claim that the official-looking "cost book" that they brought out of the truck came from a independent 3rd party company.

They simply brought the book out and YOU made the assumption that the book would be fair. YOU were the one too embarrassed to ask what the book was. (Don't feel bad, my wife was too.) I'm actually starting to see other companies start using this same scam. And it works. I heard this guy brag to me that he charged $6k for a $2k job to this old lady who didn't know better.

I just stared at a fellow American and wondered how he could do that. Business is not business. I've come to the realization that scamming people WILL make you more money but I don't think it's worth it. I don't think I could take the shame of looking at my face every morning. I genuinely don't understand how this owner does it.

I originally wrote a review that outlined the scam that Russo Bro perpetuates. (I'll retype my original review below so everyone can see what they do.) They have been doing it for a LONG time, perhaps decades. They had a 5 star review until I exposed them for what they are. And, then everyone looked at their past invoices and realized that they were indeed scammed and started writing bad reviews about them. It's sad but OTHER businesses are starting to get in on this act too as they see how profitable this scam is. It's not illegal but it's still a scam. It's tricking you into believing the prices comes from some legitimate source when it doesn't.

Please report their activity on Yelp or some other review source like Google. It's wrong. Here is a summary of my original review that Yelp removed (which is probably illegal): (Please notice that Yelp removed my original review that detailed their scam. I guess they paid Yelp off. Fortunately, it wasn't enough to remove this review. I'm sure if they remove this review, they would get sued by Consumer Affairs because everything I said was true and unbiased.) My wife called Russo Brothers because they had 5 star reviews (at the time; nobody realized the scam that they were running and the tons of money they were making).

They appear extremely professional. They will call you before the appointment. They will wear their little booties. And, when the job is over, they will take out this "cost book" that is supposed to some official book on plumbing prices. Where does this "cost book" come from?. It comes from a publishing company that sells these costs books that has plumbing prices that are LITERALLY twice, five, or even ten times more than any other company would charge.

If you dispute the cost of a small faucet leak that costs $500, they will say that's what the cost book says, they can't do anything about it. Previously, everyone just assumed that the official price book must be true and accurate because it comes from an official looking book. But, that is the scam. The book isn't published by some sort of Plumbing Association or a Plumbing Group that publishes fair prices. It's just a dressed up book that has EXTREMELY inflated prices. Yes, they will call you before you before the appointment, they will wear their booties so your floors don't get dirty, and they will do the job correctly.

But does that justify that the cost of the job is LITERALLY ten times what other plumbers charge? Hell no. To the past customers of Russo Brothers, check your invoices. Look at the price and then check the price of another plumber who might have fixed something similar. Notice a difference? Yep, you'll notice a HUGE difference. They will take your hard-earned money with a smile.

I will refrain from comments and focus on providing facts only. So here goes. Oct 26, 2017 * Home boiler (sole source of home heating) pilot light was out, could not re-light it. Called Russo Brothers * Russo sent a service person, who identified a faulty thermo-coupler. Replaced it. All checked out good. Charge: $285.36 * Later that evening, I smelt gas, called Russo (after hours) * They had a service person over within the hour - identified a faulty gas shut-off going into the boiler. NOTE: This shut-off was a not a problem before that morning * Shut-off replacement + off hours visit charge $337.73 Feb 2, 2018 * Pilot light is out again, cannot relight it.

It is well below freezing outside * 6:47pm: I call Russo about this * 6:57pm: They call me back. Read my account history, including the fact that part and labor have 1 year warranty. But tell me that I will have to pay $250+ to just get a service person to come out to take look. Parts + labor extra. Said, they would call and see who could come out * 8:41pm: I call back and leave a message * Don't get a call back until Saturday 7:51am Feb 5, 2018 * 8:51am: Get a call from Russo if I still needed service.

Tell them about my frustration that they did not honor their warranty nor were responsive. No offer for remuneration, remediation Not the first time this has happened. * Last year, they came for a general inspection of my AC units. It was raining so tech said he would have to come back for outside inspection. Came back and charged me again for 2nd visit * Year before last, they came for general inspection of my AC units.

All was well. A few months later there was water near the unit - charged me $500+ to fix it. Did not take culpability for the fact that the unit was inspected by them and no preventative maintenance identified for the clogging of the overflow valve https://www.russobrosplumbing.com/faqs/ FAQS Do you warranty your repairs and replacement parts? Yes, all service is guaranteed 100% or Russo Bros. & Co. will redo the repair for free.

The warranty on newly installed equipment varies according to the equipment and the manufacturer. Extended warranties are also offered on select equipment. Call our office or ask your technician for more information.

There is nothing to further discuss with this company. Someone had already called me to discuss their displeasure with my contacting the police on them- to report the situation ---and their criminal activity. The technicians that came to the house (Lou and Max) tried to take advantage of the situation ---and rip me off by about $1,000. The owner (of course) couldn't explain how one minute my part is "broken" and the next minute "wallah!

A miracle--- part no longer broken"." I believe the technicians are taught and told what to do "from the top." You were caught Russo--- I suggest you shape up and be honest. Especially with women ---

Felt scammed. Called them to look at my furnace. I told them I added water to the system. They said they needed t add more for a "pressure test." They added the water and said my furnace wasn't working because it was leaking. They said they needed to service two parts for over $600 with no guarantees and a new furnace would be $10,000. I paid them for their service call and got PSEG to look at. The tech said he drained 10 buckets of water out of the system and the heat worked in 20 minutes. DO NOT TRUST THIS COMPANY THEY JUST WANT YOUR MONEY.

Polite, courteous and totally professional. My AC unit was under pressurized and switching on / off constantly. Bill from Russo Bros was working in my street and after speaking with his dispatch, he came on over and had the problem diagnosed in less than five minutes. He completed all the repairs, came into the house (wearing inside shoe covers) to check everything was working correctly, made a few adjustments and was done!

Everything was thoroughly explained, detailed on his iPad and the invoice sent to my email address as we spoke. Contractors often get a bad rap ( often deserved), I rarely write reviews, however. Russo Bros impressed me (so much so that I signed up for their annual service plan without being asked or cajoled). So refreshing to feel that you had great service, and you actually got what you were paying for.