Service Professionals Inc

Excellent customer service! Matt our technician was very professional and knowledgeable. He explained everything to us and what the cost is for everything. Most companies just fix what they need to fix and do not even tell you how much it will be. This is our first time using this company and we are very happy. Matt just took it above and beyond our expectations. I would recommend this company to anyone. Thank you for all the information and explanations Matt! Your great customer service does not go unnoticed.

Paul is the nicest guy ever! He seemed like he genuinely cares as much as I do about safety when it comes to the stuff mentioned in the consultation. He answered all my questions thoroughly and he never made me feel stupid for not knowing, which I really respect. I put down a deposit to have the work done in the next few days and I am grateful to have someone who seems like they genuinely care helping make my home safer! Update: today we had the work done! We are so happy and feel so safe in our home. Again, Paul is such a nice person! I am so happy we went with service professionals and Paul. (And John)

Everyone I dealt with was professional and polite, including the person who scheduled the service and the electricians who came to house. They came when they said they would, clearly explained what needed to be done and provided the cost before starting the work. They were efficient and did an excellent job. Would not hesitate to use them again.

My wife and I hired Service Professionals to install central air in our older home built in 1929 (no existing system/ductwork etc). After gathering three quotes, the decision to choose SP was easy. Two days after receiving our quote work began and was a three day install. All of the installers were professional, polite, knowledgeable, and seemed eager to meet our expectations.

When the job was finished, our expectations were exceeded! They were extremely clean, neat, and paid attention to detail and showed me everything I needed to know about the system. I would absolutely use Service Professionals again and would highly recommend them to anybody seeking similar service!

John is a great plumber. He fixed the water temperature on my tankless hot water heater, which required him to research the operation of my specific unit and problem solve the situation. He spent the time to ensure it was done right and tested the operation to validate it was operating properly before he left. It was clear to me that he is focused on customer satisfaction. John also replaced the trap on my kitchen sink to ensure the dishwasher discharge was working without leaking.

He diagnosed a problem with my shower water controller and was able to get the correct parts to fix the issue. Lastly, he flushed my Water heater unit to remove and prevent scaling from the hard water in my area. John is consultative, thorough, customer focused and proficient in his plumbing knowledge and skills. He handled a billing issue, caused by the office, very well with confidence and composure. Service Professionals is lucky to have him on the team.

Scott arrived promptly and introduced himself. He was very professional, personable and knowledgeable. He listened well and provided me with good feedback. He was respectful of my home, my time and my concerns. Laura has great phone etiquette and a pleasant to talk to. Thanks, Nina Service: Drain cleaning

Zak is an excellent technician. Very knowledgeable and thoroughly explained the problem. He gave us options with no pressure and coordinated everything we need. He worked so well with Doug who is also very knowledgeable & professional. I would highly recommend their service. I was turned down by other companies I called because I am not their existing customer, but Service Professional thru Amanda took me right away. Amanda has excellent customer service as well. Highly recommended!

As a licensed Professional Engineer, I have extensive experience in hiring and working with various contractors in my industry. That experience was put to the test after my home was flooded for the first time by Ida. After a thorough evaluation of several HVAC contractors, I selected Service Professionals. My salesperson, David was great to work with.

He was honest and knew his business. He was also extremely responsive which is not common with all residential contractors. David always returned my emails and phone calls promptly answering my numerous questions. The crew that installed my new furnace and AC condenser backed up all David's promises and did an excellent job with the work. They were also at my house within a week of signing the paperwork so I didn't have to wait long at all.

The crew was professional and clean and completed the work just in one day. They handled all the permitting too and the town inspectors signed off on the completed work with no issues. I highly recommend Service Professionals and will definitely use them in the future. They also have service programs that I also took advantage of as well. Thank you Service Professionals for a great job well done. Sincerely, Dan M.

Both Tony (HVAC) and Carlos (electrician) came to my house to install a Nest thermostat. Both arrived in a timely manner, were very knowledgable and experienced in installing this type of thermostat, answered mine and my husband's questions, worked quickly, and were honest and informative. I especially appreciated Carlos' thoroughness and conscientiousness to make sure our thermostat was in working order before the upcoming New Year's holiday weekend. I am super happy with my service! Thank you so much!

I had a fantastic experience with Service Professionals. After my heat went out 2 days before Christmas, I was in quite a panic and was having trouble finding anyone who could respond quickly. Services Professionals came within 2 hours and had the heat back on an hour later. So grateful to them. Service: Repair HVAC

Ed was fantastic. Super nice and did a great job of explaining all of the installations. Highly recommend Ed for any electrical work! Services: Replace or upgrade panel, Repair outlets or switches, Installation

Repaired short in Kitchen light wire to circuit breaker. Laura was very professional and efficient in arranging our service. Carlos was a pleasure to deal with and gave us outstanding service by quickly diagnosing and repairing our electrical problem. He also gave us good advice and estimates on other jobs we are planning.

I was extremely disappointed. I needed a bathroom sink replaced. The service person John C. arrived on time. However, he looked under the sink and said we needed a $5000 water softener system to fix the hard water issue. He used his IPAD to show us how bad the water is in our area. It seem like a bait and switch. We had a new facet ready to install and he said he would be able to do it for a whooping $600.

Crazy right heck for 15 -30 minutes no way. He then asked if I received another quote I said yes for $200. He said he could NOT replace a small sink facet fixtures for that price. We paid him $59 for about 7-10 min. to identify the problem that he wanted to charge us $600 to put in a $130 facet. Does this make sense? BTW I had to ask him to put on his mask when he came in.

This could have been avoided if Service Professionals would have told me the price upfront before I scheduled the appt. This was a waste of my money and time. Unfortunately I cannot recommend this service.

Carlos B. and Tommie B are 2 of the finest technicians youll find anywhere. There both personable and professionable. Dating back a few years ive used them for service on an old Hvac unit, a sewer line in my house, the no dig sewer line replacement in my rental property, instalation of my boiler, an entirely new hvac system in investment property, service of all heating and cooling yearly with the service agreement and most recently instalation of mini splits.

There was some disagreement as to where the location of the condenser should go but in the end they put it where it looks best(out of the way and neatly done) They will never be the cheapest, but the quality and peace of mind knowing they will get the work done right and warranty all parts and labor, with out having to "chase them down" is worth it. They have proven they really are the thumbs up guys.

I would like to express my gratitude to Laural I. She was very upbeat & very positive that I will have my water heater resolved today (12-17-21) and it happened, also my gratitude to Joaquin C. came to my home & explained the different water heaters I could purchase. The phone call to Laura & Joaquin coming to my home was only an hour. Excellent service.

No one wants to hear that they need a new furnace/air conditioner, but I'm glad we chose Service Professionals. After receiving the initial analysis, Service Professionals made the process easy by educating us about the systems and after we selected, installation was one day as promised. We are very happy and comfortable in our home and can't wait for the summer months to come to feel the AC.

The entire experience was great. They were responsive, the follow-up was amazing. Also, the tech Joaquin was prompt, professional, friendly and knowledgeable. Great experience. Hopefully I won't need them again (at least for a while), but I will definitely use their services again and I highly recommend them Services: Find & repair leak, Repair faucet

They tried to snake our toilet and got it stuck. They left the snake in the toilet and caused sewer overflow. They left the snake stuck overnight causing dangerous gas to enter our home. When I called to ask when they would be back they said we will send a quote. BEWARE!

Well I ended up calling service professionals! And let me tell you! They charged me $1,550 to do a pressure test, find the leak and fixed it. So to cut it short, all they did was search for the leak where Elizabeth Gas had search, do the pressure test just to confirm what the gas company Already had told me (there is a leak, but we can't find it). that I had to re pipes everything for $7,900. and now they refused to esther finish the job, or refund the charges. I found someone to do it that is changing way less than that to find the leak and fix it. Such a big company and don't provide what they promised!

I recently had service professionals out to check my boiler which they have installed five years ago. Since that five years in which they have installed it they have been out every year 2 to 3 times.for the last five years. Now I start up the boiler and once again it is not working correctly. I strongly suggest that before you call service. professionals you try someone else first.

I don't feel that their technicians are qualified to come out and to diagnose problems like this. I purchased a whale Mc clain boiler which is what was in the house before. In the 35 years that I have had that boiler I have had one or two problems with it, so I have decided that I would replace it with the same.

We had the worst case scenario Main Sewer Pipe failure. they were baffled, and took time to make sure they understood what was happening and find a solution. They had to dig up the front of our home and also inside our living room floor. DEEP TOO! I def cried more than once. Lolol. They took special care to do the job right, they draped. everything, and even though it got messy, One day later when the job was done, my home was back to normal. You could barely tell they were there. I was in disbelief! 4 hardworking men on our job! I'm so glad we called you guys. I'm tellin everyone! . Great Job!

If you ever need work done in your house plumbing electrical the furnace central air I tell you one thing this company guarantee 100% satisfaction that good to work with the sales person is great they explain. to you everything the work is done professional and the guys that work for them or 100% satisfaction guarantee great people

My washer when it drained into the sink the water overflowed! I was not acquainted with Service Professionals but chose them because they had a $99 deal to snake out drains Casey set up the appointment for today. I met Mike Trujillo. A gentleman from the get go! He was putting on those pink booties as he entered the house! I told him no need. So. my first impression Wow this guy is neat.

It got better as he was honest and advised that the pipes under the sink were ancient and needed to be replaced! Mike gently explained the work to be done I agreed to the price! Mike not only is a professional plumber but is understanding and a good listener. I highly recommend him 100 times over. Thank you Mike. I am pleased with your work and your character. Service Professionals certainly is fortunate to have him as an employee

We've been using Service Professionals for years and they always come very knowledgeable and friendly and professional. The team who recently helped with a major leak in our basement was EXCELLENT. From Mike who came with the initial inspection and estimate to Matt, John and project manager Matt who all worked so hard until past dark just to get. our water back on, especially with our young children here.we are so happy with the whole process.

They were all so helpful and informative, they answered all of our questions patiently and kept us in the loop the entire time. Matt and Matt were very kind and professional.their expertise definitely left us encouraged and we learned a few things.

STAY AWAY! Absolutely awful experience. A botched HVAC system replacement coupled with the worse customer service. If I could give them less than 1 star I would. Service Professionals replaced my dual-zone AC system in my home a little over two years ago (April 2017). Since that time we have had Service Professionals out to our home no less than 2. dozen times for various issues and breakdowns with the system.

I have spent thousands of dollars (and counting) on repairs, tune-ups and additional servicing plans on what I was assured was going to be a top of the line dehumidifying HVAC system that would save us money and provide comfort. My experience has been the exact opposite. The equipment.

Fabulous, knowledgeable, competent efficient, and friendly. Proactive too. Brad and Joey know their stuff and are very personable. Ten stars!

Friendly and hard-working professionals! The team of plumbers found a cost-effective and innovative solution for my parents' home. Thank you!