Austin Plumbing Company

This was our first time using Austin plumber and I'm sure glad we did! Pete came out and installed a new shower head/ and turn nob. He also had to fix a cracked pipe. Not only was he very professional and friendly he did an amazing job! He finished in a more than timely manner and was extremely polite! After he was finished and I checked everything out I offered to clean up and he told me no worries and cleaned up! I am extremely satisfied with Austin plumbing and Pete!

Dino was here to do our yearly review of the plumbing system in our house. We have had Austin Plumbing doing this for the last several years. Dino was very thorough in everything task he performed. When he was finished, he went through everything that he did from the basement to the second story bathroom, and explained in detail what he found. We appreciated his professionalism.

Clogged drain on second floor bathroom. Called Austin's. Easy scheduling, picked a date, received confirmation call day prior and day of. The technician, Dino, was prompt and friendly. Showed me a pricing breakdown for the services, fixed the issue and took payment after the work was completed. Gave us a small discount because the job went quick. Would recommend and use again. Thanks.

Love this company - They do it all! Punctual, friendly, knowledgeable and overall pleasant to work with. Every employee from this company that has stepped foot on our property has been fantastic. We have used their services for almost 5 years now. Our favorite technician is definitely Mitch! He goes beyond the scope of his services to meet the needs of his clients every time. Erik has also personally reached out to follow up with multiple services in addition.

We couldn't be more pleased with the work ethic and professionalism displayed among every employee in this company. I always learn something new every time we have a service repair or general maintenance. Highly recommend!

Erik did a fantastic job replacing our 20 year old electric water heater. He explained things well and took time to answer questions. Work site was left clean as well when finished. Very satisfied with the service and would certainly recommend Austin Plumbing. Pete has done an outstanding job with our bathroom remodel plumbing. Excellent attention to detail and great problem solving skills. Our very old house presented some plumbing challenges that Pete handled in stride and with wisdom. Again, very satisfied with Austin Plumbing services and crew.

Pete was great. He worked most of the day to install a new water heater, repair the main shut off valve and install a shut off for an outdoor spigot. He clearly explained the work done and even installed a shower head for me quickly on his way out the door. Very profesional and did quality work. Much appreciated. Service: Water heater installation

Austin Plumbing did the plumbing on our house when it was built in 1993 and we have used them ever since for maintenance and repair. We use their Diamond Club service so we get an annual inspection which had prevented a lot of issues. They are always friendly, on time, thorough and never leave a mess. Highly recommended

Pete was wonderful to work with. He explained all of the possible issues and my options to repair. The pricing was extremely reasonable, especially when taking into account the quality of service. He went above and beyond in addressing my issue and was so kind and polite. I asked for a card to give to anyone I know who has any issues in the future. I'd give more than 5 stars if I could.

Pete did a great job. Very nice, explained things well and very professional. Very pleased and would definitely use Austin Plumbing again. Thank you for a great job Services: Installation, Tap repair, Toilet installation

This is our first experience and they were great! Customer service was excellent, they got someone out to us quickly and Jasen was great in explaining everything and being realistic about repairs that need to get done immediately vs down the road. I'm grateful for the communications and even sending a picture of the technician before they arrived was very reassuring in knowing who to expect and when. We will be longtime customers for sure!

Our 10 year old water heater sprang a leak this morning. I called Austin Plumbing at 9:21 am and was directed to MaryEllen who answered my questions and explained timeline and what to expect next. By 11:48, I received a follow up voicemail and text message letting me know that the plumbing technician Scott was on his way and would be arriving shortly.

That text included a picture of Scott and a link to his bio (where one can visit to learn about his experience, interests, etc.). Scott was professional, knowledgeable, friendly, and quickly assessed the issue and deemed that we were going to need a new water heater since our tank had rusted through. After receiving authorization to proceed, Scott contacted his colleague to request that a new water heater be delivered while he began deinstall of the old unit.

When his colleague Dan arrived with the new unit, Scott was just finishing up draining the old unit so that it could be removed. Dan removed the old unit and was also professional, kind, and fun. Both of these gentlemen were courteous with our kids, ages 2 and 1. After Dan left, Scott finished installing the new unit and by 3:30, all work was completed.

The area where they had been working was clean and it was like they were never there. I highly recommend Austin Plumbing and I will definitely use them again. Customer Satisfaction can be rare to find these days and based on the experience they provided today, Austin Plumbing is the real deal. In every step of the process from A to Z, well done to the entire team!

Pete was an outstanding service professional! He was considerate and very knowledgeable. He came for one problem and took care of another when I asked him. He did a thorough diagnostic and let us know what and where additional problems were. We highly recommend Austin Plumbing and would be thrilled if Pete were to return. Services: Drain cleaning, Toilet installation

Jasen was so professional and it didn't take him long to figure out what the problem was and to fix it right there on the spot. We were so excited about the easy fix and the time it took for him to do it. He was very polite and professional. Service: Tap repair

Pete was very professional and explained everything that he was doing as he unclogged our floor drain. Then he did a visual inspection with a camera to ensure that nothing else needed to be done. I'd highly recommend Austin Plumbing.

Our shower faucet broke last night and we had to turn the water off to the house. I called Austin Plumbing in the morning.other companies had taken a long Thanksgiving weekend.and was delighted to talk with a person and get an appointment scheduled for later in the day. Scott was our plumber. He was personable. professional and clearly very experienced. He efficiently removed and replaced the old piping and we are back to normal. Thank you Austin Pumbing and Scott.

Had a great experience with Jasen at Austin Plumbing. We had a more unusual drain, to put it very basically, and he was very honest about the way to handle our clog. Essentially he didn't try any maneuver that could have caused us a large problem, didn't snake our snake, but did actually end up unclogging our drain in the end! Explained the maintenance we needed to keep up with clogs (we did buy product from them) but very happy with our service.

Didn't have to spend money on something that would've charged us more and maybe wouldn't have solved the problem and in the end our drain ended up draining again. Thank you Jasen!