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Soft Water, Inc. Moving into a new home? Remodeling an existing home? Or perhaps you are just tired of poor water quality? Whatever you reason may be we have you covered with quality water softeners, iron filters and drinking water systems all at affordable prices with excellent warranties. We specialize in commercial applications for many of our area's biggest companies and facilities.

Since 1946 we have served SE Wisconsin and specialize in Fleck/Pentair systems for our new installations. But we are also able to service most other makes and system types as well.
Services
Thank you for allowing us to introduce ourselves. We look forward to providing you with quality and reliable water conditioning service for your Waukesha, Racine or Washington county home or business. The owners are always in and you will always talk to real, knowledgeable, helpful people.
We have a fully trained service staff and a stocked 24,000 square foot warehouse. This helps makes our service department second to none and ready to solve almost any issue you may have on the first trip. Parts, heads, controls, tanks, you name it. Whatever you may need, we likely have in stock or at minimum available the next day. We also offer 24-hour emergency service for those times when it just can't wait until tomorrow.
Most municipal water systems other than the municipalities being served by Milwaukee water are around 22 grains hard. If you do not know your hardness, fill in 22. If you have a functioning softener that does not need replacement at this time, put in 0. Are your concerned about the health quality or taste of your water, or are you currently buying bottled water for drinking?
Soft Water Inc. combines over 70 years of experience with the highest quality water softener products to provide you with the water conditioning system that best fits your needs. We manufacture each water softener using state of the art Fleck control valves, durable fiberglass mineral tanks, and sturdy 320 pound salt storage tanks.
Reviews (12)
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Heba Hazzaa
Jun 21, 2022
I am a current customer since 2017. I have installed a RO system with you and ordered salt for the last 5 years. Please recheck your records and call Shaun with your sales department. He knows what is going on & there has been some calls and correspondences regarding the issue at hand. My account number with your company is 1165941.
Lisa Rausch
Feb 16, 2022
Brett, I can't thank you enough. Your undying patience with me and all the scheduling issues, the Covid crud and just general scheduling concerns. You a were a gentleman, respectful and I so appreciated that! The fellas that came to install were also extremely kind and respectful. Left nothing to clean up! Thank You! Lisa Rausch
Danielle Behrman
Jan 22, 2022
What a company! They came out to quote our water softener and had one installed the next business day! The installer came in the middle of a snow storm, which didn't stop him. I have never seen a harder worker! He shoveled and salted my whole drive way ( a quarter mile hill) so that he could get up it! He even used a dolly for some of the pieces while the snow melted enough to drive up!

He was efficient ( in and out in a few hours). He cleaned up the area and left it all very orderly! Would recommend this company to anyone! Thanks Rick for your kindness and diligence!
Mauricio Herrera
Jan 20, 2022
Had soft water come out and fill a pressure tank, the tech failed to reset all my breakers to operating condition including the secondary switch to the dishwasher, I called soft water right away and they ignored the problem. They said it was not something there tech did. I left the dishwasher not working for 2 months thinking my dishwasher broke, finally called an electrician to come out and they had to reset the secondary switch that goes to the dishwasher. Called Dave the supervisor or owner at soft water, he has not very helpful or helpful.

Soft water bill was $250 and the electrician/ Plumer that came out charged another $150 and soft water would not cover the bill or give a discount on there service. Dave blames my breakers not being labeled correctly, and would not help at all, He was very aggressive and combative and threatened to send the file to the company attorney. At that point conversation ended
Barrington Visen
Jan 17, 2022
From the moment I called Sean. Scheduled with Brian And said goodbye to the best Service Rep Logan it was a smooth professional encounter. 5 stars is a well deserved critique. I definitely recommend! They turned me into a "SOFTIE"
Josh Mayer
Jan 07, 2022
We had a great experience with Luke. Thank you for taking the time to explain our iron curtain and how it works. We appreciate it!
Robert Marinkovich
Aug 12, 2021
Bought a softener 3 years ago. Have called 4 times and had issues with super spotting water on windows on our home and cars. Has not been fixed. Then show up today and blame the air over water tank. I call bs. Wont call them back
Elliot Carney
May 08, 2020
Great work and a great price. Elliot, a plumber, came and installed my softener. He did a fantastic job. He was very friendly and very helpful and informed. Would call for him again for my water heater which is 15 years old.
Jennifer Brown
Mar 15, 2020
Steve, Brett, Rick, the whole business was great to work with! Our water softner was not working and the water heater was quite old so we wanted to have both replaced. They scheduled us quickly and did the work on time as promised! Definitely recommend their services!
Laura L.
Jan 21, 2020
Everything was great except the inability to tell the exterior temperature. Their sign incorrectly stated - dare I say LIED - that it was only 13* F. In reality, as confirmed by Getman engineering, it was actually 16* F. This goes hand-in-hand with the medias inability to fact check. Clearly fake news. We are simply left guessing the company's ulterior motive. Furthermore, Bigfoot was in the parking lot.
John M.
Oct 23, 2018
Bret our water adviser did a great job in explaining our type of water and what we needed to do to get it just right! He wasn't pushy just very knowledgeable. I highly recommend giving him a call for all your water needs. Looking forward to our new Iron Curtain and soft water softener in our new condo! Thanks Bret for your professionalism!
Curtis J.
Mar 06, 2017
I had a couple different companies come by and test our water and quote me a water softener system, and Soft Water was the most knowledgable and helpful. These guys know their stuff. They have a nice rent-to-own setup to get you set up with a system for around 20 bucks a month, with the option to purchase later. The installer went the extra mile and gave me some valuable pointers on how to clear debris out of the lines and get some extra water pressure at the faucets.