L E Isley & Sons Plumbing Inc

I had a previous contractor perform shoddy work running gas lines to my grill and fire pit. After hearing about Isley, I used their online system to schedule a visit. They arrived on time and did a great job assessing the situation and reinstalling the lines properly. Corbin was the tech who was great to work with and open and honest about what needed to be done. I highly recommend them.

Isley did a remarkably good job! I have had them come back and perform quite a number of jobs for me including replacing a water heater, replacing 4 sump pumps, replacing a bunch of old valves, and I'll have them back to do some plumbing work in our kitchen. I love this team! They're our go-to crew! Services: Water tank installation, Water heater installation, Sump pump repair, Plumbing pipe repair, Sump pump installation

They were great to work with, from the person who answered the phone to the plumber who came. It was obvious he was very knowledgeable in his skill. He didn't try to upsell, the first thing he tried with the shower and the kitchen faucet worked! Will definitely use them again and have already referred to a friend Services: Faucet repair, Shower repair

Outstanding! We discovered a hot water leak in the crawl space with hot water pouring out, causing high heat and humidity in the house. Called Isley and they responded right away even though they were fully booked. Leaked fixed quickly and thoroughly. Recommended remediation company to clean up damage. Shawn is excellent. Service: Plumbing leak detection

I called with a problem in the morning and they were able to get someone out to our house the same day. The technician was polite and efficient. He was also very knowledgeable of the problem and fixed it quickly. Great experience! Services: Outdoor plumbing system repair, Faucet repair

I feel like I found MY plumber, know what I mean? They're not a faceless chain of hastily trained salespeople in a plumber's disguise, the type who call you 8 times a year trying to renew your annual service contract, then can't find you in the system when you actually need them. The very experienced plumber and younger plumber mentoree who came to my house bore a vibe of that actually taking the reputation of their 107 year old company seriously.

I was very pleased that I started the today thinking "Hmm, I should get that leak from the water heater checked out" (surprise-a puddle underneath your water heater is not, in fact, normal) and am ending it with a new water heater-especially on such a frigid day. I couldn't really tell you if I got a good deal or not because we've only had this house for a year and this was our first big home repair.

I really appreciated the text and phone updates before Ryan and his coworker even made it to my house. They were punctual and conscientious about not messing up my floors. If there's one thing I can say about Ryan, it's that WOW! He knows his stuff! He was very thorough in explaining what he wanted to do and why he wanted to do it. I hope I won't need to call on Isley any time soon, but if I do, I'll ask for him! Ryan was about to leave when the repair actually triggered my smoke/carbon monoxide detector and Ryan promised he wouldn't leave until he got to the bottom of it.

He figured it out, explained what triggered it, and told me why it shouldn't be an issue in the future, and what needed to be done in order to be 100% sure it wouldn't happen again. He apologized profusely, even though he didn't need to! I'm happy to know I have a water heater, alarms that work, and no fire!

When we were without hot water Shaun was able to make room in his schedule to prioritize us. He got the job done in a quick and professional manner with limited disruption to our lives. We greatly appreciate the service we received from Shaun and Isley Plumbing. Service: Water heater installation

The guys (Andy and another) from Isley were very good. Super friendly - gave us options on our repair choices and their associated costs so we felt good making a decision that would be affordable and solve our needs. Highly recommend. Service: Repair sewer

Appointment available quickly, prompt arrival of technician per reservation. Problem diagnosed & repaired very fast. Courteous & professional service. Much appreciated. Highly recommended contractor!

Incredible. I have been a homeowner for over 30 years and this plumbing experience was top notch. I had a large leak in a downstairs ceiling. Our technician Shaun was hands down the most impressive plumber I have ever worked with. He was extremely nice, professional and knew his stuff inside and out. He found the source of the leak incredibly fast which was challenging due to ceilings and drywall cutout.

He minimized the drywall cutout and did the fix in record time. I will not hesitate to use again and I will most definitely be recommending to my family and friends network. Thank you Shaun and Isley plumbing!

Our hot water valve for the washing machine wouldn't shut completely. I called after hours, leaving a message describing the problem. L E Isley called first thing the next morning, put me on the standby list for that day. Corbin and Adam arrived early afternoon, courteous and professional. They quickly had the valve changed out. The charges were very reasonable, too. We will continue to depend on LE Isley.

Update: They absolutely made it right, going above and beyond. Will use them again! Isley installed our new tub without using a level to ensure it was even (it's at a nearly 1/2 inch angle), and the bath faucet, water control and shower faucet were ALL misaligned. Our general contractor had to spend an entire extra day of labor attempting to correct the alignment - and the tub CANNOT be fixed without ripping out the new tile and drywall now.

When we called them today, we were told the owner would call us back. He didn't. Missing BASIC things like leveling and alignment are why we hire professionals. We clearly trusted the wrong people based on the assumption that good reviews assured good work.

Jeremy was on time, and a complete professional. He installed our new sump pump with no issues. We are happy to recommend L.E. Isley and Sons to anyone requiring similar services l

Shaun Morris was the plumber who performed the work. He was pleasant and professional. He arrived in a timely manner and completed the work promptly. I would highly recommend him! Service: Repair water heater

On time, professional, knowledgeable service. I had a gas leak that was taken care of. Fair pricing too. Highly recommend.

Shaun was awesome! He was efficient, kind and did top notch work! I would recommend him or anyone from this company. I have had great experiences with them every time I have used them. Services: Install faucet, Find & repair leak, Repair pipe

This company is very easy to schedule with! They were on time. Our technician, Jake, was very knowledgeable and friendly. My husband is a back seat driver and Jake handled him perfectly! Both technicians were super dog-friendly which is important to me and I'm sure others as well! My collie and German shepherd loved them. I highly recommend this company!

Awesome service. Our water heater sprung a leak so we needed something done quickly. These guys responded quickly and also got us a price significantly lower than a competitive bid. Will definitely be my first call for future plumbing needs. Service: Install water heater

Great family owned company! I have know the Isleys for over 15 years! Great people!

I cannot say enough good about Isley Plumbing, and especially their master tradesman, Jake Lembke. We have used Isely for most of our plumbing issues since moving to Carmel 14 years ago: fixing an outside natural gas line, installing a new frost proof outside faucet, installing new ball valves on our outside water lines, fixing the inner valve in our new bathroom shower that had recently been installed backwards by the remodeler, installing a new kitchen faucet, and making expert repairs on our kitchen drain pipe configuration. Isley's prices are reasonable, their service prompt and on-time, they explain everything, their workmanship is top of the line, they are most honest, courteous, and accommodating, and their web site is easy to navigate. I could not ask for anything more.

We're very happy we found Isley Plumbing. We researched different plumbers and chose Isley, and we agree with others that they are the best around. Every part of the process was impressive & professional, starting with the call to obtain the appointment, then the text to tell me the plumber was on his way (with a clear photo of his face!), and the professionalism & quality of the plumber himself.

He was well-trained, knew what he was talking about, took the time to offer us options & to educate us, and was careful, efficient, and skilled with his work. The work he did for us: replace our garbage disposal. We liked that he came prepared with two types of disposals on his truck, explained them both, and let us choose between the basic on & an upgraded one.

We chose the upgraded one after numerous fails with basic disposals. Other plumbers in the past just replaced our disposal with another low-end one & thus we kept having problems. We are happy to have found Isley & will be using them from now on.

I've used Isley numerous times and don't plan on using anyone else for my plumbing needs. The folks on the phone and the technician were friendly as could be and fixed the issues quickly. Keep up the good work.

I started using Isley and Sons probably 12 years ago when our water heater failed. At that time, everyone was charging a diagnostic fee of ~$70 but not Isley. Despite my repeated statements of: "I don't need you to diagnosis anything. I have no hot water and water is leaking from the tank. I want to you to replace it." Everyone still needed to charge the a Dx fee. So, I had Isley come out and replace the hot water tank, and they keep coming back time and time again.

The State brand of water heater they install keeps leaking, albeit under warranty and I keep getting the units replacement for free; however, I do have to pay for labor at a salty $500. The two plumbers aren't on site an hour. Prior to arrival, I receive an email with the plumber's photo and name and a follow up call with an ETA too. I feel they are qualified and competent and safe enough that I would leave my wife home alone when here. Yes, they have had to come back due to a leak but, hey, I makes mistakes too.

They wear protective face masks and shoe coverings and lay a thick canvas tarp on my hardwoods before removing the old water heater. While State may go out of business replacing these units under warranty, Isley and Sons will be around for generations to come. When my current replacement fails, I am going to find the water heater I want, and then find someone to install, if I simply don't do it myself. Getting the old one out of the basement will be the tax though.

Great company, really enjoy working with them. In my opinion they are the best in Carmel.

So I originally left a review two months ago in regards to a specific tech Shaun and have very rude, disrespected and racist he treated me and handled himself. I even mentioned how the other tech that was with him was very professional, respectful and handled himself wonderful. I even called in to speak with someone about the matter before leaving a review on here, Google and the company.

Everything that I expressed was exactly what happened. I was not upset at the company but the tech Shaun. I even thought that leaving the reviews the company would contact me to resolve the issues. Well that is not what happened at all. They actually told my boss that I left all these reviews and that reviews like that hurt their business. Well if something hurts your business and that is not how your company handles themselves then you would resolve the issue and even issue an apology.

Not what happened at all. This company actually made it as if how I was treated by a tech that works for their company was nothing and I should not have left a review. Not okay at all! I was treated how I was by your tech and no one in two months reached out to resolve the issue. Not even when I asked the woman who I spoke with on the phone personally for some to contact.

I am not a child but a grown African American woman how demands respect and to be handled in a professional manner. So at this point this company has now dug another hole for themselves instead of handling the issue at hand the appropriate way. Do not ever go to someone else to tell on me as if your have that right. Your tech was inappropriate, out of line, rude, disrespectful, unprofessional and racist to me. Not my problem but his. If you chose to not deal with it then you are part of the problem also.

These guys could not have been more awesome! I just moved into my house and had a gas leak behind my stove. Not only did they fix it quickly and at a great price, they cleaned the side of the stove (that was disgusting) and vacuumed behind the oven. Wow! Way beyond normal service! They had fantastic personalities and were fun to talk to. I have definitely found my go to plumbers.

We had a badly clogged and leaking kitchen sink. We scheduled an appointment with Isley. The morning of the appointment, I received a text and e-mail with the plumbers picture and navigation route and time. Shaun arrived within the time frame given to us. He was extremely knowledgeable, courteous and very neat. He not only fixed our sink issues, but helped fix an outdoor faucet that we had been told by others was not fixable. We were very comfortable with his covid protocols also.

Called because toilet flapper sometimes was failing to fall. They changed out flapper and fill valve but when he was done, the toilet constantly cycled, refilling on its own because the new flapper leaked constantly. Called back. They returned and said 1. The old flapper had probably been leaking constantly also. NO it definitely was NOT refilling every several minutes on its own.

The toilet after their "fix" was working worst than before they came! 2. They then announced the toilet was TOO OLD and it had to be totally replaced! It would never seal right because the porcelain was worn. IF that was true, then why had they replaced both the fill valve and the flapper and charged for this? Called a different company who changed out the flapper.

This time, it only refilled few couple hours instead of every several minutes. They returned and changed the flapper for the third time and the toilet has worked FINE ever since. Flapper falls every time. Flapper seals completely. Obviously the toilet was not "worn out" or in need of total replacement as Isley claimed. Feeling as if one is being both charged and lied to by the plumbing company one has used for decades is upsetting.

Proverbs 22:29 -" Do you see a man skillful in his work? He will stand before kings." Jake and Jeremy certainly are qualified to represent this proverb well. Late one night I discovered my water heating was leaking all over my closet floor. I called L.E. Isley and Sons the next morning and a few hours later Jake and Jeremy were out to diagnose the condition, provide a price for replacement, and a time of completion. I also had them replace a non-functional water softener. They exhibited professionalism, respect, and skill the entire time. Thank you!

Very responsive and plumber did a good job. Three star review was secondary to pricing. Make sure you ask before work is done. I had a hose bib replaced and a simple gas leak repaired and the bill was over $700. I won't use them again because of the pricing. Other then that they were great but it felt like I was being gouged.

Gabriel just left the house after repairing two house bibs and a leaking shut-off valve. Also checked the sump pump. Originally asked Isley to quote replacement of the bibs and do what needed to be done on the shut-off. Had two quoted from others. Long story made short. Isley? Rebuilt the bibs, fixed the shut-off, checked the pump. $25 and a smile from Gabriel.

The other bids? Embarrassed to reveal that but they were multiples of the Isley price and the work is done! As I told Gabriel (really nice guy), we've got our plumber. Hats off to an honest, competent and thoroughly professional plumber.

My sister and her husband highly recommended Isley & Sons when they had some work done last year. So when an issue began with one of my toilets last week, I didn't hesitate to call and schedule them for the repair and installation. Kelly -- who answered the phone, advised on the issue and got me scheduled -- was so very friendly and accommodating.

The work just finished this morning and I wanted to share my gratitude for the company's service by posting a review. Not only was the serviceman incredibly professional but one of the owners came by to deliver a special request I made, which went above and beyond the call of duty. Highly recommend. Thank you for the reliable, friendly service.

Jake Lembke went above and beyond to make sure I had working water in my kitchen. After he realized my old/broken faucet had been installed wrong he had to use a saw to get it out. Then came the bigger problem - my new $360 faucet had a manufactuers defect - a chip in the sensor area. He waited for me to drive to lowes to get a new one. And he installed it. All told a 4 hour job - for which I paid only the basic install price. Highly recommend this company. Oh - I was able to get a fix the day after I called.

We had 3 faucets installed. They didn't have one of the parts because our stuff is weird. (be careful what you order off of Amazon)They came back with no service charge a day later. We have used them for many other services and have been very happy. They are always my first call.

We were very happy with the work we had them come out to do. We had to replace a hot water heater before it literally just drained on its own due to the corrosion we get from this awful Central Indiana water. We knew it went out and needed someone here as fast as possible. Isley gave us a very fair quote over the phone and then came out to replace and haul away the old water heater.

They were EXTREMELY POLITE, PUNCTUAL and very clean! Did not come in and even track in a drop of the mud that was outside at the time due to heavy rain. We'd recommend them in a heartbeat. We did find one other company that gave us a quote of $100 less and they matched it. Obviously not every quote can be matched but they were able with ours.

I was sick with Pneumonia at the time and I can't say enough about how professional they were. I was feeling like crud at the time and needed someone who was punctual and professional! Thank you!

I have not used used this company for plumbing services but had them contracted by Subzero Wolf for appliance installation They installed incorrectly and would not make an attempt to rectify Subzero had to get another contractor involved to correct their mistake

Today we had our water heater replaced by Rik. Excellent service! He called ahead of his arrival within the timeframe we were given and worked hard until the job was done right. We thought it would be a basic repair of bad heating fuses, but he had to replace the entire heater and trim pipes to get it to fit. A pretty big job for a Saturday morning/afternoon that none of us expected.

We will certainly call them again for future repairs. Professional and friendly right from the start with the receptionist booking the repair. VERY SATISFIED and thrilled to have hot water again as the weather gets colder.