R T Moore CO Inc

My air-conditioning stop working, and of course you always think the worst, and it was very hot outside. But the service tech arrived in no time, which was fantastic, Josh was very professional and down to earth. "Great" service, I would definitely call them again.

Rob did an excellent job fixing our waterline in the basement! He was personable and knowledgeable! I would recommend!

A lot of liars work here. I'm a truck driver and had a delivery of pipe on a flatbed for them. I called them the day before and was told plain as day that they open at 0700 and would unload me at 0700. I arrived the next morning at 0700 at which point they told me I would have to wait until 0900. They refused to believe that I had been told 0700 the day before, and they made me sit there until 0915 to get unloaded.

I know that no one else thinks so, but my time is valuable to me. I don't appreciate these people wasting it. I'll be sure to decline any future loads delivering to these people.

Sam and Peter from RT Moore arrived at my home to take care of a water leak. They diagnosed the problem, informed me what it was and fixed it. They were professional, efficient and courteous. They were polite and patient with my many questions. I have no doubt who I will call again if I need any work done. And I'll let anyone know that too that needs a recommendation.

We have used RT Moore several times over the years for our plumbing needs and have always been pleased with the service. We had them back out today and our technician Jacob was knowledgeable, polite, and fixed our issues quickly. We have continued to experience great customer service and full resolution to our plumbing issues over the years.

They unplugged my sump pump saying I did not need it as I had 2 other pumps just to avoid fixing a pump which should have been in warranty. Now I am dealing with flooded basement. They won't even show up now or even apologize for technicians mistake. Feel helpless and cheated while looking at $$$$ to pay for water damage. So mad right now.

Our toilets were making lots of noise so we called RT Moore for assistance. The booking process was easy and the customer service people were helpful and efficient. Luke, our assigned plumber, called the day of our appointment to let us know he was on the way. When he arrived he introduced himself and asked me to describe the problem. He quickly inspected our toilets and diagnosed it as failing fill valves.

He provided a cost estimate and indicated he could replace them. After replacing the valves he showed me how to adjust them and gave me some things to watch for over the next few weeks. The cost was reasonable, the problem was addressed and the job work had a warranty. Luke was pleasant, knowledgeable, very respectful of our property and took appropriate Covid precautions while on premise. I would use RT Moore and ask for Luke again for future needs.

Technician arrived right on time for a scheduled job. RT Moore has a great admin team that helped coordinate and schedule and update on changes in timing. Technician was awesome, friendly, helpful, and the cost was incredibly fair, even compared to smaller and far less qualified options. Cannot recommend more strongly for bigger jobs and projects where expertise and real-world knowledge are required.

"Build something that matters" perfectly reflects the quality of both character and workmanship that my family and I experienced with the tremendous crew of professionals we were fortunate enough to find at R.T. Moore. Sadly, just a few months after moving into our 20-year-old home, we found numerous leaks and discovered that every pipe and water line in the house was faulty and needed to be replaced.

The scale, complexity, and legacy issues that were discovered during the project would have scared off most crews (and in fact did, because a couple of large, established local plumbing companies refused to even bid on the project), but not our lead plumber, Matt, from R.T. Moore. From start to finish, Matt was honest and fair, was highly communicative and thoughtful, and helped to keep our spirits up despite the challenges of the project.

It was an incredibly daunting, gut wrenching, and invasive prospect to think about someone cutting into our walls and ceilings, but we were truly blessed to meet Matt and the rest of the team he brought from R.T. Moore. Matt led the entire project with enthusiasm, honesty, creativity, and a positive attitude. After working with a number of very good plumbers over the years, there is no one I would recommend more highly than Matt and the folks at R.T. Moore.

Wow! What an EXCELLENT customer service experience I had this morning with Luke! He arrived right on time, was professional and efficient and did an excellent job to correct my issue in the laundry room! He explained what he had done and answered all of my questions including a question about an issue I have with my kitchen faucet. He immediately looked into it for me and went the "second mile" in Customer Service by helping me understand how the touch faucet system worked and then helped me correct it.

I told him he would make a great teacher b/c he courteously validated all my questions (I had a lot!) and made sure I understood. Because of his expertise & kindness, I will soon be calling R. T. Moore to ask for a plumbing upgrade feature he told me about in my new home. Luke is an incredible asset to your company and your brand! I wish I could give him 10 stars!