Reliance Plumbing & Drain Services

Critical: Quality 1100.00 dollars to rip up foundation and tile, leak was in wall, no leak detection was used just started breaking up floor and tile, a coupling in wall would of fixed it, now I have clean everything out pour foundation lay new ceramic tile and fix wall, Do not use them. Service: Plumbing pipe repair

The work performed by Nathan Seda at Reliance was fantastic. He was professional, on time, and explained every detail about the diagnostics and the solution for my plumbing issue. Highly recommended! Services: Plumbing pipe repair, Outdoor plumbing system repair

Firstly, I called to report a leak at 8 pm. Despite being advertised as 24 hour service, no one could come out until the next day. Both days that techs were scheduled to come out, they arrived hours after the given windows due to 'emergencies.' On the third time they were scheduled to come out, they canceled the whole day. I haven't had water for an entire week. I went with a different company and they provided instant same day service. Would never recommend this company to anyone; only would recommend to avoid them.

The tech came to check my gas hot water heater fault code which indicated a fault in the air flow sensor which I had to show him, he said he would check to see if that part is available. When he returned about 15 minutes later I was told the parts are obsolete and I need a new water heater so I scheduled an appointment to have it replaced. I asked him where the sensor is located and he told me it is in the gas valve controller.

After the tech charged me a service fee and left I looked for the sensor for my unit which was on top by the vent blower. I looked for a clog and found the vacuum hose came loose. I put the hose back on and the heater worked just fine. The tech didn't know what he was doing or was just trying to make me buy something I didn't need.

They answered the phone right away and dispatched a plumber within 2 hrs of my call. Better than most since most other plumbers were unavailable. The tech was very polite and knowledgeable and did a great job. The price was high for the work that was done and seemed they charged a premium for cheap parts. This may be common in plumbing though especially for an emergency call.

I had a broken hose spigot inside the concrete wall and needed the water back on same day so I paid the high price. They came and got the job done quickly though so I suppose it was worth it.

I had them come out to give me an estimate on a house re-piping. They cancelled on me the first time, asked to reschedule, then they charged me an $85 fee for an estimate. The guy who came out spent all of 5 minutes looking at my 2 bathrooms. Nobody ever told me there would be a service fee in the 5 plus times I was on the phone with this company. Not a single other company charged me a fee, and they're quotes were $2,000 cheaper than reliance plumbing. Definitely would not recommend this company.

Right from the first call the service was great. Very professional and courteous on the phone (something you don't see often enough anymore). My plumber arrived when he was scheduled and listened to what I was seeing and agreed with me. He also found a problem with a shut off valve and repaired that as well. Repairs were made quickly and they were well done. If this is what all of their employees are like you can't go wrong.

The service provided was great from the moment I called. I was scheduled and seen within 3 hours of calling. I had a clogged bathroom sink and the position of the sink made it difficult to access. The technician was friendly and informative of everything he needed to do and also showed me what was clogging my drain. I would definitely recommend them and will use them again as I live in an old house with constant pipe issues. I've used other companies who were not friendly, not on time, and not communicative. Reliance will be my choice from now on.

The process to book the appointment was great and they are very friendly and very helpful when they answer the phone and book the appointment. They were able to set it up for same day if I chose. Albert was on-time, professional, told us exactly what he was going to do and did it. Very honest and upfront. We will definitely call again when we need plumbing services. Thank you!

Normally don't write reviews but this company left a real bad feeling with me. I called for an after hours drain clog. I expected to pay a premium for the 7pm service call. Tech showed up and told me it would be $450 to unclog the drain line. An hour later he stated he couldn't clear the clog with the equipment he had, he needed to go get another piece of equipment and it would be $900.

I refused the up charge so he continued to try to clear the clog for an additional hour. Initially he told me his limit on the drain line was 120ft, which is why he needed the other piece of equipment. 30 minutes later he tells me he ran a line 150ft and couldn't clear the clog. I was then charged $140 and told, "I cant fix it." The next morning I called a different plumber that cleared the clog in 30 minutes with less than 75 feet of line and charged me $200. Feel like Reliance scammed me!