Metro-Rooter

I had an appointment scheduled about a week ago. I call around 8am to confirm and find out what time about the truck was going to arrive and I was told btw 10 &12. Around 11 got a call from their tec asking if I still need the pump out. I am here waiting for you since 8:30. I said. He said I will be there in 30 min. Around 1:30 sent txt asking if they are still coming and he kept on typing and typing but no msg.

I kept waiting for the msg and watching my phone. The tec was typing and stoping typing because he was coming up with an excuse. Then I got mg saying that the truck was broken and he forgot to call me. I called customer service. I told the lady was going on and she put me hold. After she come back she was saying you still on schedule for today. So I asked if their were going to be there no maybe not finally she said they are but there was a good chance they not going to make it there today.

She said tuck was in the shop already but the technician said they were waiting on a tow truck 5 minutes ago. I know trucks brake down but they were not honest what really the problem was. Very likely too many jobs scheduled for the same day. I had this planned out. I took a day off to get this going and nothing. I will not use or ever recommend their service to anyone.

I wish I had read the reviews first. This company is AWFUL. I called them because my lift station alarm was going off and a neighbor said they "USED" to be good. They sent out two service guys. After almost an hour one of the gentlemen stated that he could not fix the problem but that he would disable the alarm and come back within 48 hours with a plumber and a camera.

Three weeks have now passed. No one has returned to finish the repair. My alarm is still disabled so if there is a real problem I will not know until sewage has overflowed into my yard. Not one time have they called me to follow up. I have called them at least six times and received multiple excuses and two separate appointments which no one bothered to actually show up for.

One customer service rep actually told me their company had a more important job that came up so they sent all their staff to that client. I was low priority. For THREE WEEKS? Find another company.

The gentlemen Kevin was very detailed about his work. He explained everything to me that he was doing. Although i had no clue what he was talking about. He still informed from beginning to end what to expect.

We were so pleased that we used Metro Rooter for our septic tank and drain field replacement! This as a huge job and when it was complete our drain field and yard look amazing! The crew was very professional and knowledgeable, so if you need a company to install or replace your system, we recommend Metro Rooter without reservation! Services: Sewer repair, Septic system installation, Outdoor plumbing system repair

My serviceman David is THE BEST! he is thorough, professional and communicates better than any other that I have had in my premise in the 3 years that I have had service with Metro Rooter. I would have no one else do my trap service than David. Services: Drain cleaning, Outdoor plumbing system repair

My family has several Thai restaurants in Jacksonville and Devid has been taken care of our grease traps for many years. He is the best, very fast, and professional. Thank you, Devid!

David Wilson did a phenomenal job and was extremely informative and helpful. I appreciate when someone is willing to take time out of their night and explain the whats and whys of the job. Really felt that he was looking out for the customer and took care of us! Great Job!

On Sunday, my old well pump, which had been failing for some time, finally quit. I called Dan at Metro Rooter and he set me up for an appointment the next day. Technician Mike Small came out to the house, assessed the damage, gave me a full tutorial on the problem, what needed to be repaired, and how to protect my system better in the future. He was friendly, punctual, incredibly knowledgeable, and went above and beyond. I was back with water, no more whistling and whining showers, and incredible water pressure in no time! Thanks, Mike! P.S. Sorry the ants ate your cookies. :-

Shawn and Daniel came out and pumped my septic tank today. They showed up early and worked very hard to ensure that the service was done correctly. My family and I remain loyal Metro Rooter customers since because of the exceptional level of service they provide. Service: Find & repair leak

Robert and Tevin came to our home to pump out the septic in advance of a pump replacement. They were extremely professional and competent and overcame some obstructions (pipes blocking the lid) to successfully pump it out. I recommend this firm for septic work and have always had a good experience with them. Next Day Juan Q. came out to fix the pump. Encountered a number of issues and worked through all of them very professionally and competently.

He brought in Chansi to help with additional pumping and then Rousseau to help finish the replacement installation. Can't say enough about the solid professional work done by Juan and the rest of the team. Would not hesitate to call them again or to recommend them. They are great at what they do!

Save yourself the headache and go with another company. A simple septic cleaning has now cost me more money because this racist company sent out unqualified and inappropriate employees to do the job. Horrible

While we were pleased with the septic pump out, we were told we needed a new tank and drain field to the tune of $11,500. We got the town inspection done and that was the last we EVER heard from Metro despite several phone calls and emails. I would never recommend this company. Now we have to start all over again and find another contractor.

Our project consisted of switching our house water source from a well system to City water. From the job estimating process through the trench digging and ultimate hook-up, our technician, Joey, was professional, knowledgeable, and extremely thorough! We could not be more pleased with his efforts and the ultimate outcome. Highly recommend!

Rousseau called me yesterday and met me at 7:30 this morning. He was extremely professional. Conducted his own testing to ensure he was correcting the issue and discovered it was a previous technician's error causing our problem. He thoroughly explained what needed to be done in order to fix the issue. He was quick and honest about not having parts necessary to complete the job but stated he would be back tomorrow. It was truly a pleasuring working with him in this matter. I would recommend Metro-Rooter always. Thank You Rousseau and Thank You for your service to our Country.

I highly recommend this company for your septic system needs. The employees are very professional courteous friendly knowledgeable and keep you well informed. Employees Dan, Hank, Matt, Joe and Isiah were all exceptional in their workmanship, very well mannered, respectful and have excellent customer courtesy. They were on time and hard workers. They all deserve praise for the work they do. They went above and beyond their way to make our experience satisfactory. Kindest regards Tracy and Jean

Almost as if the right hand does not no what the led hand is doing. Called for a pump out, worked out fine. Called for a plumber worked out fine, had to call them back for the same thing went on a road trip. Had the same when we got home. Called for a plumber they said they do not send out plumbers. On hold for 25 minutes. Then I hung up. Found someone else to do the work.

We had a serious sewage blockage. 16 to 20 toilets were overflowing and sewage was backing up. Arriving at 5 PM the Plumbing Technician, Abdel Errafi, persevered and found the problem. He refused to give up and finally cleared the line. Before leaving, he returned to each toilet to make certain they all flushed properly. His hard, conscientious work made it possible for the office and school to open in the morning.

We contacted metro rooter because it was the only place we could find that had a camera able to inspect the sewer line at a 1954 house we were trying to purchase on Amelia island. Donald came out within a day or two which was imperative for our short inspection period. He was courteous, knowledgeable and gave us an estimate for repairs should we decide to purchase. When we closed on the house he came back and got all our repairs done in a timely fashion. Would recommend him highly! Thanks!

I have used Metro Rooter for nearly 20 years. Each time I concede defeat and have to call a pro, I rifle through the phone book and more recently online to find the best and most economical. I always end up recalling my last experience with Metro Rooter and calling them first (and last). They always arrive sooner than expected, worked feverishly and fixed the problem properly.and always at the minimum price. Metro Router continues to earn my trust and my respect.

I seldom ever have plumbing problems at my home. But, today was a real exception, I have a septic with pump and float. Had no idea where my septic was, as I was not told when I purchased the house 2 years ago. I would give Juan 10 stars if they had 10. He went above and beyond, located the septic tank in just minutes, It was a very hot day and the sun boiling down.

He just kept working like a machine. He was such a nice man, had an answer for every question I asked of him. Thank you Juan and Metro Rooter for your prompt service and handling my urgent plumbing needs.

Technician hasn't shown up on two separate days for appointment. No call from anyone. First technician installed plumbing that leaked. Which seems strange to me since the PVC primer/cement he used was all over my deck and floors when he was done. Do not use this company, especially if you have a septic/well system. They don't respect customers time and have inadequate technicians with proper knowledge.

I contacted this company to give me an estimate based on the findings of American Leak. They didn't show up, and called an hour after the scheduled time to inform me they didn't need to come into the home for a slab leak. The problem was it wasn't a slab leak, but a very tricky leak between a portion of the home that was both on and off grade. The house is approaching 100 years old, and has been remodeled many times. The report from American Leak was e-mailed to them.

Metro Rooter technicians are amazing. Very professional, friendly and knowledgeable. Had an issue at the job and they came right away to help. The technician was very honest about the work that was needed to complete the job and did not try to offer anything extra or withhold any information in an effort to get more money out of us. They were able to get the job done and also offer us tips to prevent future issues. I highly recommend Metro Rooter for all of your plumbing needs!

DON'T USE FOR EMERGENCY SERVICE! We had metro-rooter come out to our house Thursday night for an emergency call. I was out of town for work and my wife had a plumbing emergency so we paid for the emergency call. They came out and snaked our main drain outside the our house. The plumber was there for only about 5-10 minutes, he never came inside to inspect the drains.

Thought the problem was fixed and next night same issue. Called metro-rooter again was told that tech would not be out till after midnight. Cancelled call till Saturday then was told no one could be out till Tuesday even though we paid for emergency call. Was told by lady who answered the phone that they don't come out in the dark to do service even though they came out the night before. She said sorry nothing they can do till Tuesday. Very disappointed and would never recommend.

We were very happy - Metro Rooter wanted the job, and they even showed up sooner than expected for our septic tank emergency. We were told we needed the lines unclogged when the clean-out didn't solve the problem, and I immediately phoned Metro Rooter again. They were quick to find one of their plumbers who was nearby, having just completed another job, and he came right over.

The plumber got right to the root of the problem, literally - our line was filled with fibrous tree roots. Problem solved. Both the septic technician and the plumber were prompt, professional and courteous. It's getting more and more difficult to find anyone who actually keeps the real office hours they advertise, answers their phone, says they'll be there, and then actually shows up when they promise to. Metro Rooter did all those things.

Nobody wants to pump out a septic tank, (can't blame 'em, I don't either) and "emergency" is non-existent to most. We only have one bathroom, and I am not into primitive camping. Thanks so much for helping us out so quickly and professionally! Metro Rooter, I think you're stuck with us for the long-haul. Great job!

Terrible service! Can't be trusted to complete the job they were paid to do! Last year prior to buying a home, I had metro come out to inspect and empty the tank. This year I start having issues, and over $600 dollars later I find out they never emptied the solid tank. I call manager multiple times, and never receive a return call. I'm offered $50 off this last bill which was mostly labor, due to their poor job the first time! Extremely poor service! Unacceptable!

They have been the most reliable pumping service for as long as we've lived in our home. We called other companies but Metro-Rooter was the only one to answer the phone. Krystal was so sweet and told us if we didn't anyone to come out, to call them back. After no one answered or called us, we called Metro-Rooter back and Krystal made sure we were on the schedule.

She tried to get us on their Sunday schedule but they were booked. They gave us a window of arrival on Monday and they came within that window. They are definitely a reliable company. I like so support smaller businesses but if they don't call you back, then they won't get my business. The gentleman who pumped our septic tank was so nice and professional.

Called Metro Rooter to clear out my septic tank on a Saturday morning expecting to have an appointment days later. They sent a truck straight out and had everything pumped out by 10 am! The service specialist George was polite, friendly, and very professional. Price was right. All in all a very good experience considering.

Just had Metro-Rooter come by and inspect my septic system since I found water (real smelly) running out of my drainfield. This is not good. Kyle came out and dug up parts of my septic and indicated I have problems. Bad drainfield. We discussed options - most of them expensive. Kyle suggested some possibilities to explore and was quite helpful. You should see the number of positive reviews on Google for these guys. I was not disappointed. We shall see where I go from here. Maybe I'll have to pee in the bushes!

Been doing business with Metro Rooter for 13 years thru 3 companies. They used to be top notch & unmatched. The past year has seen them dwindle off. The Customer Service has gone away. I feel that they think they are doing me a favor by servicing my commercial buildings. I know them and have spoken with each of them over the years and have to say my last conversation with John the Service Manager has left me cold.

I have been waiting a week for a repair to a hot water heater. Was told the parts were overnighted. Saturday the plumber working on my water heater told me "he could not repair it". Now here I am going to work tomorrow morning in a medical office building a week later having to explain to Drs and medical staff that we still do not have hot water. John I hope you learn to treat your customers with a little more respect. Especially a customer of 13 years.

Called to asked for a Quote on a repipe job and he shows up late then, quotes me double what everyone else in town quoted, then drops an "Inspection Fee" on me for his time. I didn't need an inspection, I needed to know how much a repipe costs. Bunch of Crooks!

I am not at all pleased with the service I was told on Monday they would be out Monday afternoon or the latest Tuesday morning I called them Tuesday at 10am after not hearing from them back on Monday they said we were next. I then called around 2pm on Tuesday and we were next on the list still they arrived around 3pm and snaked the toilet and charged 99.00 very high for service I thought I would try them as they are locally owned and operated and I like to keep my money and business in Jacksonville maybe they are great for commercial where the money is but not residential. ill go with the bigger names next time. they were their a total of 10 minutes. They also had testimonials on their website but no place for reviews not cool.

I've used Metro Rooter twice for my septic. no wait, three times. First was a septic inspection when we purchased the home, then a few years later to fix a malfunctioning item in the tank, then again a few years ago to make sure all was well (it was, they just needed to cut out some tree roots). I think most people forget about their septic system until it doesn't work, but we really try to be proactive around our home, so we've never had a big problem and Metro Rooter has always served us well. They responded promptly when we called, told us exactly what they were doing, and have always been professional. Wouldn't hesitate to recommend Metro Rooter!

Well, I have a new septic tank. It got done earlier than originally quoted. That's where the good ends. Don't give these people your credit card for a partial payment unless you want them to charge the rest of it to that card without asking. My sprinkler line was cut during the install and I was called immediately that evening to promise it would be repaired the next day. 11 days later and my lawn is dead because my sprinkler is still broken. Email, multiple calls are all ignored. Claims from who ever answers the phone that only ONE person in the office can help me.

She doesn't return phone calls. Message for her supervisor expressing my frustration and asking for a call back was ignored. Of course, my credit card was charged within 4 days of install. You can bet that charge got disputed. I'm not paying the final payment until the job is done!