Kew Forest Plumbing & Heating Inc

I been doing my boiler inspection for five years now with this company and always runs smoothly they are very on point I thought my boiler need to be replaced after 21 years but after Jack and Albert came and by the advice by Paul they troubleshoot on the entire system and turns out I did not need a replacement they save me a lot of money today but because of that honest move when I do need a new boiler they will surely get the job once again thank Paul

This is not a responsible business, poor quality, they will go after your money, not your business. They wanted to replace a good boiler because they didn't want to do the dirty work to maintain it. My gas boiler shut off and I tried to get them to fix it (rollout switch was going of due to flame rollout). Two guys came without any tools to inspect my boiler, I thought that they would get me fixed during that appointment.

They started the boiler and confirmed flame rollout and checked my chimney if it has draft. Next they told me that I need a new boiler and that they will send me a quote. I waited for a day without response, called them and the lady told me that she will call me right back. I haven't heard from them in a week. They charged me $277 for the initial appointment which lasted about 20 min.

So if I relied on them then I would have no heat for at least a week. In the mean time I cleaned the boiler and replaced the rollout switch and it now works fine. Forget this company and use somebody else.

Critical: Professionalism They're generally very good and professional. I wasn't thrilled when I noticed the guy that showed up wasn't wearing a mask. I asked if he was vaccinated & he said he wasn't. He did put one on after I asked, at least on his mouth but geez. That's why this thing won't go away. Not cool.

They replaced an old leaky faucet. Prompt, courteous, covid safe (they wore and kept their masks on) and high quality service. The pricing was fair. Their work is guaranteed. I highly recommend them. Service: Faucet installation

Top notch. Jason and James actually showed up a little early for the appointment, which was fine. I explained to them the problems, and they got right to work. They had a friendly banter with each other like true partners. They answered all my questions, never condescending to me or acting like it was a hassle, instead understanding that I was just trying to educate myself and learn, so that in the future I can take care of an issue myself or prevent future ones. I absolutely recommend this company, especially after another local one (initials AH) didn't even return my call.

The two plumbers that came and told me what the problem was and that they can fix it were great. I was then told to call Paul so we can talk about the details and pricing. I called the office around 3pm yesterday was told he was on another call but would get back to me. Never heard back from. I called them today around 8am still couldn't get in touch with Paul then the women who answers the phones told me that they are booked up for this weekend and next and that they probably can't come. THANKS ALOT KEW FOREST.

I called them because I had an emergency leak that is still leaking and now I'm scrambling to find another company. DON'T BOTHER TO CALL THIS COMPANY IF YOU HAVE AN EMERGENCY BECAUSE YOU'LL BE WAITING FOREVER TO HEAR BACK!

*This review pertains to a job I had done recently by Kew Forest Plumbing. I removed the old bathtub myself, so Kew Forest Plumbing is not responsible for any of the Sheetrock, tile work etc. I reached out to Kew Forest Plumbing to install a new bathtub. They sent someone to measure and the owner gave me an estimate. I agreed and they were there the same week with all the materials.

I was working that day and unable to supervise. I came to check when the job was complete and was surprised to see the tub was smaller than the space originally measured. In addition, it was sitting on shims. This was not discussed with me. I paid cash in full because I was sure they would resolve this issue. That turned out to be a mistake. I went back and forth via email with the owner and his story changed multiple times. Ultimately, he wanted to charge me again to resolve the issue.

I refused and he finally wished me luck and ended the conversation. They measured 60 x 32. You can see from the wood exposed below which they installed. The tub installed was 60 x 30. They suggested I pour concrete to fill in the two inch gap. The tub is not sturdy because its on shims and its also way too narrow for the space. I authorized them to do the job without asking any questions because I trusted them. They've done great work for me before. They dropped the ball on this one.

The most challenging efforts as a homeowner is finding a company you can trust, a company who knows what they are doing and will stand by their word. Kew Forest Plumbing is just that company. Here is a little backstory. In May of 2015 we had a new high efficiency boiler (BOSCH Greenstar Combi) installed by a company I will not mention here so as to not taint this review.

These crooks (those who installed the unit) would not help us when the heating exchange failed. Instead of helping us they simply said to install a new unit to further exploit us. Finding a company who even knew how to service this boiler was a challenge in itself. With the help of Bosch we were able to find Kew Forest and we are so happy we did. From the moment we reached out to Paul, he helped to walk us through each process. Paul assessed our issues over the phone, answered all of our questions and sent his guys over that very day.

He communicated with us daily, helped us to order the piece that he knew was under warranty, and then tried to find ways to help us avoid unnecessary costs. Even after his men changed the heating exchange he gave us advice on what parts to have on hand in order to avoid any future issues. The epitome of customer service. He was honest and forthright from the beginning, qualities that are rarely found these days. Paul, thank you for your diligence, efficiency and most important, your integrity. If you are looking for help with your heating unit, Kew Forest Plumbing is the company to call. They are efficient, professional and honest!

I have been dealing with Plumbers for the last 35 years. I finally can rest assured that they will do the right thing and at anytime of the day or night. I have owned several properties large and small and I now can feel comfortable making the call and having the issue resolved. Paul, the ladies in the office and Tommy have all been great. The knowledge that Paul has and the ability to pinpoint the issue is remarkable.

I call and the ladies in the office always have a friendly response. When you get to the field, Tommy is the man. I would mention the other guys, but I forgot their names. Not their professional work, only that I forgot their names, sorry guys.

Caring, 5 Star Professionals! We have used KFPH for our toilet, dishwasher, kitchen sink and bathroom sink on different occasions and our experience has exceeded our expectations every time. First of all, their receptionist/scheduler is a total pro and charming as well. Appointments get confirmed in advance. Our plumber called enroute to confirm arrival time.

How great is that? But the best part, is that repairs are knowledgeable, practical and customer service oriented. We've always been given a choice of solutions, mindful of budget and preferences. Today's experience with our bathroom sink presented them with a ridiculous challenge due to a previous faulty installation by other contractors. Their efforts were frankly heroic and saved us a great deal of stress and money. We're incredibly grateful and appreciative of their efforts, skill and professionalism. And they're very nice people.