Pauls Plumbing Heating and Air Conditioning

I had such a great experience with Paul's Heating and Air. They are super friendly, quick to get out and complete the job, and have super honest and fair pricing. I would recommend them to anyone.

Paul's Heating and Air Conditioning is now our go to company for all our heating and cooling issues, also Robert our technician was Awesome. Thank you so much! Services: A/C system maintenance, HVAC system maintenance

We worked with Zane to upgrade our home's hvac system which was over 20 years old, as well as install a tankless water heater, also original equipment. We wanted to make sure we didn't get hit with an a/c repair in the middle of the summer so decided to upgrade on our own terms. They also offered a good rate on changing out the water heater - another way they won our business is that they could do both jobs.

Out of many bids, Zane seemed the most knowledgable, trustworthy and easy to work with. He did a great job of asking questions to understand what I wanted, explaining the different options, and the pros and cons of different solutions. The work went super smooth, was done in just a few days, and Zane took the extra time to explain how everything works.

The water heater is working great. We haven't gotten into the heat of the summer yet so it remains to be seen how well the hvac does, but I'm super pleased to have a modern, highly intelligent and efficient heat pump which should save us dollars in the long run. The only hiccups were a few miscommunications regarding the final price. This was a learning for me to make sure there's no ambiguities and everything is written out in the bid. However, the president of the company spoke with me personally and was very reasonable in resolving our issues. I would strongly recommend this company to anyone looking to upgrade their hvac and/or water heater.

Very pleased with Paul's Heating and Air Conditioning. Punctual, friendly and they fully explained their diagnosis of current problems and recommended "fixes" to the A/C system. Couldn't ask for more! Will use them again as the need arises! Services: A/C system maintenance, A/C system repair

Follow up to previous plumbing job even though plumbing services are no longer offered. Robert and Oscar were professional, knowledgeable and personable. I will definitely call "Paul's" for any future needs.

The gentleman that came to service my heater were on time, professional, courteous, helpful, and I could've asked for a better company to help me with my heater problem. They explained they fulfill their task and I'm just beyond words of high-quality professionalism Mrs. Knoke Service: Heating system repair

The overall experience was excellent. The servicemen worked with us to help find a cost effective solution, we're in time and communication throughout was perfect. We didn't have to wait for service and quickly had our heat working again. Great value and service from the best HVAC company we have worked with. Service: Heating system repair

I was extremely pleased with James and Paul's Heating. They responded timely, very professional and accommodating to me needing the system repaired before leaving town. They won my business! Service: Heating system repair

Terrific experience, which was a welcome change of pace from others in the HVAC industry. A couple of technicians came out, but shout out to Zane Buck (senior tech), who was able to troubleshoot a vent problem and provide a workaround solution until I could have the ductwork redone. I found Paul's team to be honest and hardworking. I will continue to use them in the future.

Love them! They are fantastic with emergencies and responsive. Services: Heating system repair, Duct and vent repair, Heating maintenance, Heating system installation

Awesome company! Fast response, honest, professional, and a completely amazing experience! I won't go anywhere else for my future needs. it's great to find a company that goes above and beyond for their customers! Service: Heating system repair

I called for repair work on an aging hot water heater and the next day the company president came out during his lunch hour to get me up and running. I rank the service top notch. Additionally, the quality of work was outstanding. I have used Paul's in the past and will continue to do so in the future.

Paul's replaced a 27yo HVAC system in our home. They were professional, knowledgeable, and able to solve problems without compromising the desired specifications of the system that was quoted in the bid. Services: AC installation, Thermostat installation, Heating system installation

Thank you Paul's! After an unexpected leaky water heater it's now been replaced and is now up to code. The old one was installed a decade or so ago. Your team was amazing. A big shout out to Josh, Bethany and Alex. Your team tackled this job like the Pros they are. On time efficient and polite. We know who to call in the future PAULS PLUMBING.

We've had our A/C unit leaking for about a year and a half and have had to put a bucket underneath. Our landlords called to get it serviced and we were told by the company that we needed a new drain pan and it was being custom made and that was back in march of this year. The pan has yet to come in and our landlords were billed for a service fee when nothing has yet been fixed.

Then the company came out three weeks ago to drain it and we had let them know it leaks on the carpet and rather than listen, they drained it and it spilled all over them and our carpet and stained it. They did not fix it that day and hasn't been fixed yet, the company will not returns our calls and has yet to come back to fix it. This is honestly ridiculous and unprofessional and the leak has moved into the ceiling around the A/C unit which caused another issue for us. We've decided to go with a different, reliable company.

Had them come out for our AC not cooling. They looked at it and determined that the condensors were going out and needed to be replaced. Also, said the unit was pretty old and should just look into buying a new unit. Asked a buddy to come look at it. He saw they had left off a cap for the Schrader valve on the low pressure side. The code also said it was a low pressure issue. Called another company and they found leaks in the line. Fixed the leaks, refilled the refrigerant and it is working great again. Also, asked for paperwork to show maintenance completed and have just been totally blown off. Am telling everyone i know to stay away from them.

Paul's was able to get out and give me a quote very quickly and was able to install AC System in 13 days. Guys that installed were very nice. Did a great job. Service: AC installation

Robert the technician came out to my house and replaced a part for my ac! He was super helpful and even told me about the summer and winter maintenance package that I'm gonna purchase this coming winter! Thank you for all your Help! Service: AC repair

They opened our walls to replace a hot water line, then failed to show up to install it. This is a multi-thousand dollar contract on an apartment building, snd they didnt even bother to call to say they weren't coming. They were totally unprofessional--they set off the fire alarm, broke the garage door, and left everything unlocked at the end of the day. Dont use them for anything.

Great job! Done with the greatest integrity and professional knowledge. Unit was trouble shot, repaired and up and running in a very reasonable time. The cost was also a good thing, they were able to get an older part to fix a 20+ year old machine. And I got a veterans discount. Thanks again Zane. Service: HVAC repair

I gave the others who couldn't help me with my repair job 5 stars, but this one wanted to reschedule after offering to do the work (didn't give that answer right away which is pretty much false hope) XD So 2 stars deducted for that disappointment. 3 stars for being quick and responsive and I appreciate that!

Furnace went out, not a good thing these cold nights. Paul's was able to send out a tech within an hour and Chris was at our door in no time. Chris was professional and efficient. He went right to work, figured out what was wrong within a couple minutes, showed us where it was cracked, got a replacement part from his vehicle, then replaced it.

He was in and out in less than half an hour. We were quite impressed. Highly recommend Paul's if you have any issues with your plumbing, heating and/or air conditioning.

Hired them to come service our business air conditioning unit which went out. The guy came in and said he was going to check out the unit to see what was wrong. After a few minutes I went back to check on him and he was gone. I thought he had gone out to get some parts or something and looked outside, but there was no sign of him. He just left. No idea what he found or if there was something wrong with the unit.

I called them and asked, if it was standard protocol to just take off without giving any sort of notice or feedback on the unit, and I could not get a a straight answer from the lady. A few weeks later I receive a bill for $100. Would not recommend.

They never showed up for their appointment and I never got a phone call. When I called the office the next day to find out what happened they never apologized. They did reschedule me and when the technician came out they were extremely friendly.

Beyond impressed with every aspect of service I've experienced with Paul's! Their customer service is outstanding. (I had opportunities to interact with multiple employees, both on the phone and at my house-due to an issue with the old system in my current property.) From the initial service call, estimate for new unit, installation, and follow up with the new system they installed they have exceeded my expectations. Robert (technician) was a particular stand out- extremely knowledgeable, courteous, efficient, and willing to answer any questions. Definitely recommend this company.

I can say enough great things about this company! Our office building had a serious problem with what thermostats controlled whose suite because the ducting had never been re-routed after a subsequent buildout changed a bunch of walls. We asked Bethany to come out, take a look and give us an estimate. After we finally got the building owner on board with taking care of the issue, Paul's got us on the schedule.

From start to finish the process was seamless. The HVAC techs they sent out knew their stuff and were able to take care of the problem fast and professionally. There was little to any disruption in our work. For the first time this summer, our office and the suite next door are at a comfortable temperature. No more blankets, parkas, or space heaters needed to work!

A word to the wise.if you have a problem with your heating and air please do yourself a favor and call Paul's or another of the smaller local HVAC businesses. They are honest, ethical businesses who employ estimators to bid/estimate a jobs, and service techs to do the installs and repairs. There is a very large HVAC company in town whose service techs are also the ones selling the product and make a commission or bonus on everything they sell.

The vast majority of us know nothing about HVAC and in my humble opinion this is a huge conflict of interest. Especially when the service techs at this company are making twice as much money as there counterparts at other HVAC businesses. Coincidence? I think not. Kudos to everyone at Paul's!

Less than 1 star! Wow can't believe how inexperienced the the tech was today, came in and in less than 5 minutes told me I needed a new furnace that would cost us over $3000. Called for a second opinion and the part and labor cost us less than $200. Thieves never again!

There was an outdoor leak at my house, and I was in a panic. The house is new to me, so I had no idea how to shut off the water, or what to do. I called several plumbers, and Paul's was the only one to call me back. Not only were they helpful, they directed me to a solution that wouldn't cost me any money. I mean, how can you beat that? I would have loved to use them for the repair, but my home warranty company uses a different plumbing outfit out in Sparks.

You can bet that I will be hiring Paul's for plumbing upgrades or anything else I need done that isn't covered by my home warranty. The woman on the phone was so nice and also concerned for my predicament. I appreciate the kindness shown to me on the phone, and her ability to get me to calm down (homie was in a bit of a panic!). I used them once in the past to replace a water heater at my previous home.

A couple of years later, an insurance adjuster came out to assess damage done by a water leak in the park I lived in. The adjuster checked the whole house, and took a look at the water heater. He said, "Whoever installed this did a great job." He went on to explain that often water heaters aren't strapped in correctly, or seem to be insulated and/or strapped in with inferior materials.

He told me that the plumber that installed the water heater did a completely thorough job. Just more evidence that Paul's is the plumber to call when you're in need!

A few weeks ago, my AC stopped working. I called this company to diagnose the problem. They charged me $59/hour and gave me $1200 estimate to repair the problem. They told me that my AC is only connected to one of the three ducts so they have to reconnect the other two. The next day and several days after the diagnostic, we called them to try to schedule the repair.

They didn't call back until a week after and told us that they are too busy to take the job. I am very annoyed that I have to pay another company to diagnose the issue and then get it repaired. After getting another company to look at the issue, it turned out that Paul's diagnostic is completely INCORRECT. Good thing I didn't go through with the $1200 repair they recommended which would not solve the issue. I will not be recommending this company to anyone. Please do your research before scheduling anything with this company.

No show twice terrible. TWICE no show I'm not made of time wtf! Bethany is garbage at least call if you cant make it. TWICE you guys need to learn customer service do not use pauls!

I had another company, Hawkins Heating and Air, no show to my appointment. I called Paul's Heating and Cooling and they made an appointment the next day! Our tech, Dalton, was really professional and knowledgeable. He troubleshooted, diagnosed, and repaired the problem in less than an hour and our AC is working flawlessly. Thank you so much!

I highly recommend this company. They came promptly this morning and quickly diagnosed and cleared a clogged a/c condensate line that another nameless company wanted to charge $5k to replace the unit instead of simply resolving the condensate drain issue. They also inspected my plumbing shutoff valves and tightened up a leaky connection. Technician Thomas Diehl is very knowledgeable and pleasant. I will use this company in the future as the need arises.

I've been working toward getting new commercial set up going. I have tried 3x to get a hold of Paul's to get an appointment for bid. First call, left my info, never got a call back. A week later, I call again. I sit on hold for 15 minutes, and end up having to hang up, due to a customer in my office needing attention. Tried to call again today, sat on hold for a long time again, and they picked up the call, started to say something, a lady made a heavy sigh into the phone, and I was disconnected. Trying to spend a bunch of money and they are not interested. Won't try again, won't recommend. Pretty disappointing for a company that boasts their reputation in the area in their adverts.

I had my furnace go out and a leak from my hot water heater and in both instances, Paul's came out within a couple hours and gave me an onsite estimate that they stayed within and made the repairs. The technician (Ross) was awesome and didn't mind all of my questions as he went about his business. I would recommend Paul's to anyone with an hvac/water issue, hands down.

They should offer Negative stars. I would rate Paul's Plumbing and Heating a NEGATIVE - MILLION STARS. The products are defective and the technician wasn't qualified. The technician was more interested in my personal life than fixing the problem. It has been less than a year and the same problem. I left 5 messages and finally reached someone at 8:12am.

They first denied replacing the part until I provided the date and invoice information. She said they didn't have time today for warranty claims and would check the schedule. After being put on hold for a long time, she said the soonest would be the middle of next week. When I pushed the issue they agreed to have someone come tomorrow (Saturday) and she made a point of telling me they don't normally work on Saturday!.

I was concerned about the temperature dropping to 20 degrees, the technician showing up on Saturday and the technicians qualifications, so I continued my search and hired a qualified company to fix the problem today. The result: Paul's technician either put the same worn igniter back in the unit or damaged the new igniter by touching it or improper installation. Also, the new hot water heater and installation cost was $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$.

I told the technician the competitors cost and he said he match the price. The result: Upon completion of the job, he added additional labor and the price was the same that he originally quoted. RIPOFF. I hope my review helps others. DO NOT CALL PAUL'S HEATING AND PLUMBING. BTW.I left a message at the office regarding the cost and she called back asking what email to send an invoice. I told her Paul's need to reimburse me. The result: I will have someone call you Monday. Buyer be ware.

Excellent! Contacted Paul's about our leaking water heater. They arrived the next morning. The technician, Thomas, was extremely professional and articulate. He did an extremely thorough evaluation, and explained our options in a simple, understandable and honest manner. Pauls quoted us a very competitive price for an upgraded replacement unit, and also checked for a warranty on our old unit just in case.

They then replaced the unit that day, and disposed the old unit. The plumbing and finish looks great, and we couldn't be happier with the outcome. Can now take multiple hot showers, baths, and do dishes the same night if needed! Highly recommend

If I could give Paul's a zero rating I would. We have been satisfied in the past, but this latest experience was unbelievable! A rental house of ours lost hot water. We called Paul's for a replacement of a 50 gallon hot water heater. The quote - $2,395.00! I was busy doing a medical procedure, but said Ok and then contacted my husband. They were supposed to call my cell last night when my husband was there, but they did not call then. Waited until I was busy today.

My husband called them and was told the hot water heater had not been installed, so he cancelled the order. An hour later I was called and told it was installed, but they would give me a $400 discount because we cancelled the order. Really? No Way! I spoke with the regional manager and offered to pay $1,000. I mean really, how much can a hot water heater and installation cost?

I was told the hot water heater was $1,100 and parts $1800. Now that is $2800 without labor. Who are they kidding? Then it was, No, the hot water heater and connecting parts were $1,800, then a $150 permit and labor. Less than an hour of labor, two guys lifting the hot water heater, blah, blah, blah. RIP OFF! They refused my $1000 good faith offer and will take the hot water heater out tomorrow.

Of course, between 8 and 10 am! Stupid business people. We paid them $5500.00 for a new air conditioner at that house 2 years ago and another $160 this year to reconnect the air conditioner vent under the house. We were good customers. Not any longer! Buyer be ware! Do not call Paul's.

I have used Pauls for years now. They have always been the most professional company, had the most pleasant office staff, fair pricing, and honest diagnosing. I have recommended them to all my friends and family and everyone has had positive feedback as well. I used one of the "cheaper" companies once upon a time and let me just tell you, you get what you pay for.

These guys don't show up to your house smelling like smoke, disheveled, and impatient. They truly care about the customers needs and will go to great lengths to satisfy. Thanks guys!

These guys came to fix plumbing issues related to our dryer. They did a sad job. They didn't even turn the unit on after working on it to see if it works. They charged us a hefty amount. We had to call another company to get the issue straightened. We will never go back to these guys.

The staff showed up on time and were friendly. I called them out for some maintenance I needed on the faucet gaskets in each shower that were getting worn, and starting to leak. Added on a couple sink drain repairs while they were here. Price was in line with other plumbers we have had over the last few years. No crack was offered or observed during said services. Will use again.