Pocono Heating & Air COND

Today i called on Nauman Mechanical to join their comfort club. That is a program to maintain my heat pump and air handler. My Technician was name Alec and this Tech was truly incredible and pointed out so many errors that was done by the company that did the install. He did some repairs and had my unit running like a well greased machine. I can only say thank you so very much. Nice to meet you Alec!

Was supposed to get a callbefore the guy showed up. Called wrong number. And then a number who no longer lives at address. When called to tell them they have to have the guy come back they told me they called me 3 times, but no missed calls. And no voice-mail. They told me my voice-mail was full, FYI its not. They got mad when I kept asking why they didn't called me.

Then got hung up on 2 times. Mangers was the 2nd one. Could not get an answer as to why they didn't call. They have the wrong number. Normally great service and customer service. Maybe they had a 1 off, but if I don't get a call next scheduled time I'm going somewhere else bc they can't keep their paperwork correct. When I made the appointment I verified my phone number 3 times. Every other time they have come for a service they called my number. Now magically they don't have it.

My experience with Nauman was excellent from start to finish. From the representative who answered my initial call, the salesman who came by and took the time to explain everything in detail, follow up emails from Nauman regarding the status of my install, to the two nice gentleman who installed my new Trane air handler. THANK YOU! I would definitely use their services in the future!

Nauman troubleshooted a short-cycling issue with my well pump and performed a water test to help me understand the current quality of my water, given that my softener system was very old and non-functional. A few days later we had water results and a recommended system to help remove the impurities they found in the test. Throughout the troubleshooting and installation process I felt very informed of the actions the team was taking and my options as a customer.

Now I have better water, stronger water pressure, and confidence that there are no lingering plumbing issues thanks to the whole-home inspection at the end of the repair. I'm always pleased working with this company on plumbing and HVAC needs!

Chris was great no complaints! Fixed everything same day! I'm very happy! I will use nauman from now on! Service: Heating system maintenance

My furnace konked out and my house was extremely cold. I had 5 different hvac specialists come out to fix the issue and no one could figure out why after replacing my furnace my house was still cold. Chris came out and really took the time to troubleshoot everything and fix the problem. My house is warm and I'm forever grateful. You have a customer for life.

These folks sold me a $14,000 ductless system and told me it would work for heating my home. After problems with them not adding pressure to the system they had problems servicing my unit because it was too far away. After telling me they would service all they sell. My last attempt to get service from this company was told they were pulling back but scheduled me for a service and then show up a week early asking me where I was at. Then I was told "We will call you when we are available." That was a over a year ago. Don't use this company. They oversell you and don't service you afterwards.

This company has some amazing employees. Starting with Wendy in their dispatch dept followed by their techs Chris, Brett and Gary. They will not leave your house until they fully explain everything to you. Their prices are great and their work was neat and clean. Great team work and I will definately use them again Service: Toilet repair

Our heat pump went down for good. We called Nauman mechanical and they were very responsive and very professional. They showed up on time and took time to explain everything that was going on. I would use them for any project I wanted to do. They are truly professional. Services: Installation, Heating system installation, Ductless heating & A/C services

Return customer, always does a great job with all projects. I had a totally clogged sewerlne two days before Christmas, stop by the new location which is beautiful and spoke with Jarrit, he was all booked up and couldn't get anyone there, BUT he gave me a great contact that hopefully could get it done. De-Clogged sewer & drain. Thanks so much Jarrit!, never heard of the business, Arnie came out and had the sewerline unclogged within an hour. Nauman company great business and always goes above to get you what you need done. Number one contact for all my home project & repairs.

They installed a new propane tankless water heater in my house. It's working perfectly fine. Excellent job done. Very professional and knowledgeable staff. Service: Install heating system

Mike was very knowledgeable hardworking and a Great asset to your company. I would rate him and your Company 5 stars

We used Nauman to install a new heat pump in our home. They were timely, responsive, professional, and they did great work! Our home is laid out a little strangely and they figured out a great plan to get our system in place! Services: Install AC, Installation, Install heating system, Install ducts & vents

At first I was hesitant to use Nauman mechanics thinking it would be too pricey but I was wrong I called several companies and he bet there price. I was very please with his workers. They were very professional and polite. I would definitely use them again. Services: Repair pipe, Repair outdoor systems

Fast, friendly and experienced employees. Never a problem. Thank you

Nauman performed several jobs for me including a washer/dryer move, installation/replacement of a water heater and a water pump. However, the biggest job was the almost complete replacement of my heating/cooling system and duct work. I was impressed with the professional of the entire crew. I was updated on the progress and what was to be done and was given weekly updates on when the job could be started.

The crew arrived on time and was respectful of my home. They kept the work area incredibly clean through the entire process. The systems are all working great and I would highly recommended Nauman to anyone and would hire them again in the future.

The service techs are very friendly and knowledgeable. Scheduling a service is easy and they show up. We've used them for years and I highly recommend Nauman.

Always highest-quality work at fair prices. I'd recommend them to anyone!

They installed a sump pump for me. They were on time, friendly and knowledgeable. The price was very reasonable. I highly recommend giving them a call.

Dave was great when he came out to go over everything in regards to replacing our oil boiler, he didn't rush or pressure us, which was appreciated. The installation team was also great, they knew what they were doing and explained everything to us as they went. They were always on time and cleaned up after the job was done. We are glad we chose Nauman Mechanical Inc.

Technicians arrived on time, and evaluated the problems. They explained what needed to be done to correct the conditions, and suggested remedies to avoid future problems. Repairs were completed promptly and technicians were prepared with whatever they needed. No ordering of parts, or delays. I requested additional information, and a supervisor called my 1st thing the next morning.

Efficient installation. Everything works as promised. Great follow up and service.

Once again Nauman plumber Gary and his crew have done a great job for us. This time it was solving a septic backup in an occupied house with small children. We have three old rental houses with plumbing and septic that often need expert attention. The houses are occupied and two with families and children. When things go wrong and quick, expert attention is needed Nauman has never let us down.

Every time we have needed help, Nauman has sent us highly skilled experts with professional appearance and attitude, and they have done the job at reasonable cost to us. Nauman has our unqualified recommendation, and five stars are not enough. We would give more if we could.

Great sense of urgency to fix issue. Ralph was a pleasure to do business with. Thank You

I will never use them again. Their service man told us 800.00 dollars for parts and labor were needed on a 18 month old furnace. Turns out all that was needed was to fix a loose wire on zone valve. There was nothing wrong with parts quoted. Complete rip off, be careful.