Abbott Plumbing

Last week a very old pipe in my very old house finally gave way and poured water out of the front of my house. I called Abbott's who had someone out in less than 24 hours. While on site, I showed Ben another problem I was having with my sump pump. He took care of both in a few hours. Ben was very helpful and communicated issues well. Recommend both Abbott's and Ben.

Ben replaced our water heater quickly and efficiently. He worked hard and we were pleased with the results. We recommend this company to anyone with plumbing issues. Service: Water heater installation

Short version: look for another plumber. We called Abbott's to unclog a sewage backup we were having. Ben, the first plumber to come, was great. He gave us the cost of the work, laid down floor protection, and dealt with the unexpected extra work like a true professional. He was kind and gracious throughout. Another plumber Jeremy arrived to perform the scope of the pipes (which they offered as a free service, so we said yes to try to find out what the deeper issue was).

He did not knock or ring the doorbell when he arrived - so I just heard another voice downstairs and realized he was there. That was unprofessional, in my opinion, to come into someone's house without announcing himself. Even though the scope was free, the recommendation Jeremy provided was not helpful at all. He couldn't accurately locate where our pipe ran, and gave information we later learned was very inaccurate.

The only option he provided was a full sewer replacement. I am glad we talked with other plumbers. Jeremy's recommendation would have cost us $10,644+ and two days, plus ripping up our basement and front sidewalk. In the end, all we needed was a high-pressure water cleanout. Which was performed in 4 hours and cost only 17% of what Abbott's estimated.

Because of this experience I would not trust Abbott's for any future plumbing evaluation. We think maybe they were just trying to sell us a sewer, rather than to truly understand the issue or offer alternative solutions. Search around a find a good plumber for you! Don't take the first evaluation and estimate as your only option. Don't get taken advantage of just because you need help with plumbing and the situation may feel urgent.

Trust your gut, and find someone who respects you, your home, and your time and resources. We waited 2 weeks without flushing any TP down the drain and showering/doing laundry at friends' houses! Trust me, you can wait and find the best people to work with. Other plumbers we found: 1. We ultimately worked with C.A.Taciak & Sons who I would absolutely work with again for any plumbing needs.

They were fantastic, thorough, and very respectful. 2. Len the Plumber was quick to respond and would have been quick to schedule the work. They had a couple options and creative solutions, and were honest about what was worth our time and money. Edit: Thank you for your response to my review, Abbott's Plumbing. There was no issue of roots in our pipes identified by either your plumbers or the other plumbers we talked with.

The jetting option was needed to clear out the scaling (and a metal bolt and rubber gasket they found) that were constricting the pipes under our property. The issues of separation fall on the City-owned portion of the pipes - which your plumber could not accurately locate for us, and had us assuming the issue was on our property. Your plumber would have had us pay for something the City will ultimately be responsible for. And tear up our basement for something that needed cleaning, not replacing.

One of their plumbers turned off the gas to our condo complex. When asked what was going on he said "I thought I was turning off the water". In either case there would have been hundreds of people without service and without notice. Also, what plumber doesn't know the difference between a water line and a gas line? Now BGE emergency service trucks are here as well so I doubt whatever he did was a quick fix. Edit: 7 hours later and still no gas. Edit: it is now the next morning at 7:15, still no gas in the buildings and no one here working to fix it.

Awesome service! Tech was friendly, professional, and knowledgeable. I am giving 2 stars because the company should revisit their pricing. Site says "leaks and issues can occur at any point 24/7". I had the unfortunate situation of an issue on a Saturday which came with an additional charge of $349 just for visit. Approximately 15 minutes of work came with a price tag of over $600. How does that make sense and for a repeat customer? Like I said quality of work was great but that bill doesn't make sense.

DO NOT use these people for anything tankless water heater related 4-5 visits and over 700 dollars later water heater still not fixed. Was told I needed a brand new unit because their was gas leaking. Upon further review and a call to the technical department (which my plumber never made himself) found out there was no gas leak and the problem could have been solved by a simple diagnostic.that was NEVER DONE. Was able to get the unit working again myself with guess what.no gas leak (read what you will into that) on the phone with the technical assistance department from the manufacturer (Noritz). Called to see if they would make it right and all the had to say was well you can feel free to use another service (as if I would have ever have them back at my house again) Thanks for nothing Abbott's Plumbing. Horrible company!

Way overpriced. Initial interaction with dispatch and plumber was good. They communicated well and were on-time and professional in their appearance and walk-thru troubleshoot and diagnosis. So the plumber goes outside to his truck to work up the quote. Was quoted about $1,800. This included almost no material, as I was going to buy the toilet and braided line.

I asked the guy how long he planned to be onsite, thinking maybe I had seriously underestimated how long the work would take. He said about 4 hours worth of work., so that's an hourly rate of $450, which is crazy high for one guy in a van with almost no material costs. A fair hourly rate would be about 1/4 of that. So when I asked him if we could go T&M, he said he doesn't make those decisions.

So I called his office, and his office told me that it's up to the plumber onsite to decide that. So I put the plumber on the spot and asked him his T&M rate. He said $189/hr, which is still pretty high for one guy in a truck, in the Baltimore residential market. So I paid the plumber his $50 trip charge and told him that he and his office should really get their story straight if they're trying to gouge people. Too bad, I needed the work done and they could have made a little money and had a happy customer and a positive review if they weren't so greedy.

Abbots replaced my sewer line in a very timely manner. Rich was very professional, friendly and was very detailed when explaining my plumbing issue. I would definitely recommend them to my family and friends. Service: Outdoor plumbing system repair