Arrow Rooter

Hottest days of the year and our a/c went out. I called Bragg Plumbing and they were able to send someone out that day. Todd arrived promptly, diagnosed the problem and fixed. I was so impressed with the service I asked about maintenance and signed up for their yearly plan. I highly recommend their service.

Victor was excellent! Explained and Showed me how to use our new HVAC system. Discussed the different options available for different price points so no pressure to select the fanciest or most expensive system. The office manager is also fantastic! Handled all of the warranty paperwork and gave us the rebate upfront. I never fill out surveys but am taking the time to get the word out that they are top notch! Bragg was so great that we called them back to look at an old toilet that wasn't flushing properly. Tracy was also phenomenal!

I assumed we would need to replace the toilet but it just turns out that the toilet lid interferes with the handle Tracy recommended a soft close lid and the toilet is back to good as new. He then cleaned out the lime scale in the water tank. Didn't charge me for coming out! He also was able to recommend a flooring specialist for my next project on my remodeling list.

Not happy with the service at all. Misdiagnosed. Tried to up-sell stuff that wasn't asked. Fixed the wrong thing. Broke more in the process. Called because tenants said the hot water to the kitchen sink was very low pressure. They diagnosed clogged angle stops, but also quoted about $3500 of other random stuff (replace water heater, etc). Had them just do the stops -- the guy came out and replaced them, problem was not fixed. Fridge water also not working now.

I come and take apart the sink sprayer nozzle and clean the screen and it's all fine now. Stops were never the problem. Got charged $450 and almost more for a poor fix. It would've been simple to diagnose a bit more carefully and save everyone a lot of time and money and earn a good review. I followed up by email but it went ignored.

Thank you so much to Bragg for their plumbing services. Everyone was so nice and helpful. Super fast, responsive and fixed an annoying issue the same day I called-within a few hours. Awesome! I highly recommend them.

Hot water heater wouldn't turn on and we couldn't figure out how to DIY(ourselves). Kerry was so kind on the phone and sent a technician out very quickly. Jake was on time and had the issue resolved in a matter of hours.

I urgently needed a kitchen sink/garbage disposal unclogged and Bragg Plumbing was able to immediately schedule me in on a Saturday which was super convenient. Tracy arrived early and was able to resolve the situation promptly while explaining everything clearly while suggesting additional preventative measures. He was professional and provided quality work while fixing everything in a rather short time.

Chance came out and determined the 2nd water heater was originally just used for solar and was no longer in use, so the other water heater is working fine and we do not need a replacement. Thank you Chance and Bragg.

Owner John H does a great job running the business. They are great at what they do and are expanding. Our family needed a new water heater right away and John H put his crew on it right away. Tracey and Jose did a good job with installation, Cari is superb at managing the schedule and the crews, and Todd was very responsive. My family was pleased with the excellent quality of hardware and efficient service. Bragg plans to contact us every year to remind us to do the (free) annual service to flush and drain the water heater and fill it with clean water, which is the key maintenance to make the water heater last for many, many years to come. Well done, Bragg.

Our 30 year old furnace gave out and Bragg Plumbing & Heating was immediately responsive and had someone out within hour. They were able to have a replacement in a couple of days which was quick. Everyone we interacted with was professional and it was a pleasant experience. The pricing was fair and we would use them again and recommend them to people we know.

My New Year's Resolution for 2022? To make sure I adequately sing the praises of Tracey from Bragg's Plumbing lest I be visited by the Ghost of Plumbers Past. Before the last stroke of midnight of 2021, I will compose and FINISH my thanks and compliments to Tracey. Better late than never -- 2/11/22: TRUST. As a disabled senior citizen, I have nothing but trust in Tracey and I have been telling all my senior and non-senior citizen friends about him.

My home was built 57 years ago. Recent problems have included seriously stopped up drains and a clogged toilet from hell. Both problems cropped up at two different times over 18 months. Both problems were handled perfectly and professionally with ongoing information and assurance from Tracey as each job progressed. Both times the quoted price is what was charged and paid.

On each call to Tracey, he showed up on time and the work was completed beautifully both times. My son, an IT Administrator at a local Credit Union, has been spreading the word about Bragg Plumbing and Tracey. We are both grateful to have found Bragg Plumbing, Tracey and Carmen (in the office) who kept me on top of arrival times.

Tracy and his team are professional, arrive on time, and explain what needs to be done. I had to get a new furnace and ducting. They know what needs to be done and complete it within a timely matter. Cari in the office is very helpful every time I call.

He was very polite. He listened to me. When I said there seemed to be hot air coming out of the intake valve, and he checked it and found that was true. So they're replacing the furnace so it takes longer and takes more time and we went through a rather uncomfortable time having upstairs only heated.

Todd is highly professional and fair, and honest. It makes me always wan0st to use to Company for Plumbing and Heating. As I grew up with parents who owned a plumbing and heating company in Tucson, Arizona, I am very familiar with this particular business. Albeit, my folks' main work was installing all of that in new homes- both custom and tract homes, as well as having a repair service.

I knew how their honest values affected my choices and I saw how respected they were in both the repair and building industry through the whole state of Arizona in the 1960s-80s. There is something special about folks who do work in people's homes and gain respect. Hats off to you and to Todd! Susan Brook

My past experiences with plumbing companies left me questioning if I should just go off grid and drink rain water from my gutter runoff barrel and go pee in the woods. I called Bragg Plumbing (I saw one of their service trucks go by) I was totally surprised. A real human answered the phone and I made an appointment. Tracy was my plumber who arrived pre on time and I was and am totally happy and satisfied with the job done (replacing an outside hose spigot).

I am on limited income and found the price very reasonable. If you value HONESTY, INTEGRITY and INGENUITY Bragg is the best company to go to with your plumbing problems. I will call no other plumbing company from now on. I do have another job for them to do and i will be calling them. If you want to hear horror stories about two other plumbing companies I have used in the past I have them! Thank you Bragg!

Fixed gas wall heater. Excellent job with great timing in a busy part of the year. Thank you.

Electrician Chance of Bragg Plumbing and Electric went the extra mile to repair and replace defective thermostats. He was patient, professional, and thorough. Highly recommend!

Tracy came in. Within the allotted time. Even though there was a wreck on the freeway. His company let me know that he would be about 10 minutes late. And he showed up within that window. He did the service on our two heaters. Had a recommendation on a water heater. And also will give me an estimate on insurance related recommendations for Earthquake water shut off and gas shut off. And a couple other items. So he was prompt. Efficient. Kept the area clean. And explained everything he was doing as he was doing it

Over the weekend my water heater wasn't working so our house hold was in desperate need of a plumber. We called every plumber we can in the Santa Rosa area and most couldn't assist us until the next day. Until I called Bragg Plumbing and Heating, they were ready to come help us within the hour. Our plumber's name is Tracey Nelson and he did a phenomenal job.

We have a GE water heater and the parts were hard to find but he drove out and got the parts and fixed our water heater! (If your looking for a water heater DO NOT get a GE Ultra, they are hard to work on). I am very pleased with this plumbing company especially our plumber Tracey Nelson. I'd recommend them in a heart beat. If you are having any problems with your water heater, I guarantee Bragg Plumbing and heating is the best company to choose.

Disappointed. We were in a bind -- had to find someone to replace our mini split condenser. I called 7-8 places and nobody would install the factory supplied warranty replacement parts we had. We needed it done and couldn't risk going with some craigslist installer. Bragg came out and gave us a 2500$ estimate. We had nothing to compare it to as we couldn't find anyone else who would even consider the job.

We reluctantly agreed to the 2500$ bid. that week Bragg comes out, installs the parts we supplied and it takes the installer all of 1 hour 20 minutes! -- we asked Bragg for an explanation of why the bid was so high for 80 minutes of work -- and the only response we received was " you agreed to pay it " -- this is true -- we are idiots. Idiots for trusting a local contractor to be fair and charge a reasonable rate.

But what do I know maybe 2500 $ an hour is reasonable for for HVAC work. Seems excessive you decide. And to boot. I leave my credit card for them to charge and without telling me they tack on a 3% credit card fee. WTF? As for the work they did -- seems to be OK for now. Happy to answer any questions if you are using this to make your decision to use Bragg. Update 12/4/2021 : Owner replied to the review -- but didn't reply to the two messages we left prior to leaving the review.

In case he doesn't know who we are. I'll leave a copy of the invoice. If you think charging 2500 $ an hour is fair and adding a 75$ credit card fee is fair and that's what the book calls for, then I guess there is nothing to resolve. Notice the invoice picture Im adding that it appears to have my signature. but I wasn't home. So I'm guessing that was just for show. I am not one to leave a negative review, but feel ripped off and know there is nothing I can do as they are correct.we agreed to the price before the work started.

Annual Maintenance. We have a contract of annual maintenance for the water heater and furnace/AC unit. The service only took a short time.this time and we were given a clean bill of health. This service is included in the maintenance agreement for a small monthly amount. Any additional work is discounted based on the maintenance contract. HIghly recommend.

Chance and his team was great. Super professional and friendly. On top of it and did a great job installing AC. Also Cari in customer service is the best!

Victor was very professional, prompt and informative. He installed a brand new heater and thermostat as well as repairs to the air ducts on our unit. Very happy with the services provided.

Chance was great! Efficient, professional and knowledgeable. Thanks, Chance. Can't wait to take a long hot shower! Service: Boiler installation

Tracy Nelson was on time, quick, and professional. Would definitely use them again. Excellent customer service over the phone and overall! Thank you! Service: Toilet repair

Responsive, reliable, quick, and great value. We have never had an issue until recently. Called a few people and Bragg was the only one who was willing to come out and help us. The guy was in and out. Highly recommend their company. Very professional and friendly too.

Turns out that the main sewer line was broken and was leaking pools of sewer underneath the building - that's why it took hours to unclog and I suspect that's why they didn't want to do a camera inspection. It ended up costing us more to fix since we didn't know about it for ~3 more weeks until another plumber came and figured out the issue in 10 min by peeking underneath the building. The plumber was a very nice gentlemen, but what matters is the job and this job was a disaster.

We had a problem with excessively high water pressure coming into the house. The pressure reducing valve was old and was could no longer be adjusted. We had Bragg come out to estimate the job to replace the valve so we could get the pressure down. The estimate they gave was competitive and we scheduled them to go ahead with the work. They arrived on time, maybe a bit before and I think it was Todd and someone else who they sent out.

They went about the work of cutting, joining, adding new pipe, installing the new valve quickly and efficiently and got it done in just a couple of hours (which I thought was quick for all that had to be done). And all the work was done and new parts installed in a tight space slightly under the level of the ground. Bottom line is that Bragg did great quality work in a timely fashion and was not the most expensive bid.

I had an emergency. Every drain in my home was overflowing. Bragg sent over a charming fellow by the name of Tracy. It took him a couple of passes on my main drain and then all was right with the world again. I will always call Bragg Plumbing & Heating!

Tracy from Bragg came out to clean my heat ducts and furnace. He was in and out within and hour and did excellent work. He was very polite and considerate and I would highly recommend him for any job. He was prompt, right on time. Give Tracy a raise! Aimee Abbruzzese

My wife and I decided to spruce up our two bathrooms and up grade to water fall style faucets. We decided to do it ourselves. The fist bathroom went fairly easy. However, when we started on the second bathroom, we found that the prior owner had permanently glued to the sink drain, p-trap and tail piece all the way into the wall, unbelievable! This was above our pay grades, so I decided to call a plumber.

The first couple of companies were booked up. When I called Bragg, Cari the dispatcher said that she could get somebody out later that afternoon, Cari provided excellent customer service and let me know when the plumber was on his way. Tracy showed up on time and quickly assed the situation. He would have to cut open the wall and re-plumb the drain.

This was late Friday afternoon and he didn't have the parts to do the job. Tracy told me he had one job on Monday morning and he would put us next in line. Tracy came on Monday as schedule and began the work. It was a difficult fix. Opening the wall under the sink and working in the cramped space was not easy. Tracy got it done-he was Awesome!

He went out of his way and picked up the wall patch material for me while he was at the hardware store getting fittings. Tracy also gave me some pointers to help me complete the faucet and drain project. We highly recommend Bragg Plumbing; Especially Tracy.

I had Sean of Bragg Plumbing out this week to fix all the leaking outdoor water spigots on my house. It was a simple job, and I was glad to have it done -- on time, quickly, at a reasonable price. I've used Bragg many times over the years, I'm VERY relived to have my outdoor leaks finally fixed by a team I know I can trust.

I dislike writing negative reviews, but I have called Bragg's to query their service. No answer. I emailed. No answer. They came to the house a couple of hours after they said they would (no call to let me know they'd be late) and quoted 200+ dollars to replace a plastic part in my toilet, then told me the upstairs toilet needed fixing. The price seemed wrong, so I called another plumber on a recommendation from a friend (should have done that first).

He fixed it, charged less than a quarter of the price for the plastic part, and told me there was nothing wrong with my other toilet. No up-selling and no nonsense from this second plumber. I've asked Bragg's to refund the service charge for doing nothing but giving me what was obviously on inflated price. Their refusal to respond shows they know they are in the wrong. I'm only writing this review to recommend that if, like me, you are clueless about plumbing, don't use Bragg's. Instead find a plumber who will be honest about pricing -- and what needs fixing and what doesn't.

I've used Bragg Plumbing over the past 2 years to install a new furnace and AC.Their work is professional and of the highest quality. Their employees; Todd on the AC install and Tracy on a recent visit to replace disposal and install new sink fixtures went out of their way to explain things and problem solve. I could not recommend them more highly. Jonathan V

We decided to get a home air conditioning system, and our neighbors highly recommended Bragg. So, we phoned and talked with Carmen; she was pleasant and efficient and quickly set up our appointment. Sean came promptly for our appointment and was extremely knowledgeable (as well as personable). We decided not to order the system; our furnace was pretty old and Sean agreed that spending the money would not serve us well if our 25-year old furnace died. However, he won our support and appreciation for his honesty and thorough explanation of what was involved in the installation.

These guys are great! Tracy and his terrific co worker Hector cleaned our air ducts Yesterday. They were efficient, careful to take care of our house, and advice us on how to manage our cooling system. Bragg is our go-to plumber!

Kitchen sink plugged up and we needed help fast. Terry showed up promptly and fixed it efficiently. He was friendly, communicated well, and gave us some good advice on how to avoid plugging our sink setup in the future. Five stars!

Tracy from Bragg Plumbing came to our home this morning to replace two toilet mechanisms and it was a pleasure to work with him. He was on time and took care of the two toilets but was also able to track down a new faucet at a local plumbing supply to replace one that had begun leaking in our garage. We were pleasantly surprised when he returned with the replacement faucet 30 minutes after leaving our home. His pleasant demeanor, professionalism and can do attitude were greatly appreciated. Replacing the leaky garage faucet took away our worries and cares.

I have used Tracy at Bragg Plumbing on several occasions. I am very pleased with Tracy. He always discusses the cost of the job and gives you different options. He is friendly and efficient and gets the job done. I definitely recommend the company and Tracy.

Our A/C stopped working during the Labor Day weekend record setting heat wave. I called on Monday Labor Day and spoke with Tracy who assured me his Company was one of the best, and would take good care of us. We were able to get a next day appointment our technician was Sean, he arrived in the window of time I was given, he was friendly and took the time to explain what the problem was.

He had the part on his service vehicle and replaced it, he then fired up the system and it was working again, what a relief. He walked around and did some testing to be sure all was good. Sean noticed we had some vents closed off and took the time to explain a few things about vent settings for the best use and protection of our A/C system. Shortly after Sean left Tracy made a follow up call to be sure all was working and that we were happy with the service we received. The price charged was fair, I now have Bragg in my contacts for any future Plumbing or HVAC things that may come up. Thank you Bragg! Catherine R.

Too expensive! When the technician came to look at my A/C, he knew right away that the problem was the capacitor. I didn't think there was going to be an issue with the cost because I figured a capacitor shouldn't cost that much. He didn't disclose the cost of the part and labor, instead he went ahead and replaced the capacitor. He told me after the fact that it was going cost $448!

There is no justification for why I would be charged $379 for the capacitor. I feel that the technician took advantage of the fact that I'm a woman. Shame on you, Bragg Plumbing! Never again would I give you any business!

This is my second review for Bragg, another 5 stars! Had a back up in our kitchen sink, Carmen got Tracey here right away, the problem was much worse than we thought, Tracy fixed the problem temporarily, Carmen got us fit in to the schedule in the next couple of days! Tracy and Sean were right at the time promised and got the job done, very professional, thanks again to Bragg Plumbing!

Took off work today for 12 to 1 pm service call with Bragg Pluming. They didnt show up and didn't answer when I called. Later on an abusive woman called me back saying they could come hours later and became very hostile and abusive when I said that wouldn't work as I had to get back to work myself. She became irate and screamed insults and horrible language at me before I had to hang up. Don't know what their plumbers are like but the office staff are rude and abusive. Thanks for wasting my day Bragg Pluming.