Gotelli Plumbing Co

My elder stepparents had a bit of a rough start, but after discussing everything with the manager, Tony, he came out personally to their residence and made it 100% right. This is a business who made sure they stood behind their word. Much appreciated!

Gotelli Plumbing is amazing! They were incredibly responsive and quick to arrive to help with our job. They are communicative and absolutely great at what they do. I highly recommend them for any of your plumbing needs. Service: Plumbing pipe repair

Flat rate fee is way too high. He went on the roof and cleaned the line through the vent with a snake. It took 20 minutes to do and should have cost no more than $300. Steve was helpful, knowledgeable and informative, but I really wish I didn't agree to have the service done by Gotelli- it's such a simple fix that any plumbing service could've gotten the job done and we wouldn't have had to pay so much.

I did, however agree to a ~500 charge to clean the garage line and he let us know that if anything seriously wrong were to happen, the fee would increase to over $700. If the base rate were $300, and additional issues raised the price to $500, I would've been happy with the service. At least we can do laundry now! Definitely just calling the cheapest option next time. Next time we'll find a company who charges by the hour or a lower flat rate.

I needed someone in a hurry to fix a botched toilet repair done by a local Handyman that left my elderly Parents aged 87 and 97 without the use of their toilets. My Parents live in Novato and I live in Seattle so it was difficult to arrange things and left me worried. I called Gotelli Plumbing and they sent someone over within 1 1/2 hours and made the corrections needed. Steve was the Tech that came out and he was professional, called me to explain what he had to do and even made some great suggestions.

The service I received put me at ease and being in the Residential Remodeling business myself I felt at ease dealing with Gotelli Plumbing. I would use them on my projects if they were in Seattle and I would highly recommend them.

We are so grateful we found Gotelli Plumbing! Nicole was very friendly and was even able to make us a same day appointment. Donte was the technician that assisted us and he did a wonderful job. He was very thorough and knowledgeable and had all the tools necessary to fix our water heater and sink on the spot. I highly recommend this company!

Jared Skaggs from Gotelli came to my house this morning on time to help me with my Plumbing issues. My kitchen sink would not drain and needed cleaning and my kitchen faucet needed replacing. I also had to replace my master bathrooms toilet. Jared tackled each problem head on with ideas on how to fix and replace. I am very thankful that Jared showed up to help me with my Plumbing issues.

He is a knowledgeable and honest man and very good at his job. I also feel that I made a friend from Gotelli Plumbing. I also joined their monthly service because there will be a lot of things that will need to be done in my house. I now live alone after recently losing my husband of 54 years. Thank you.

Great job always! Calvin a team are trustworthy and dependable. Looking forward to using them again

We saw what we thought was a leak from a bathroom. That was until a different bathroom shower wasn't draining well Then another shower was had and whoa! Huge sewer back up into our downstairs bathroom. AWFUL! We called Gottelli at 8:30 am and our man Jared was here by 9:30am It turned out our sewer line to the street was plugged. He unclogged it as best as he could We need to contact the city now about replacing the connection.

Tree roots are involved too Jared had been out before to install a circulation pump to the hot water heater. No more wasting water while the water gets hot Anyhow Gottelli and Jared are awesome Did I mention that Jared is not only professional, knowledgeable but good looking too!

The service technician, Steve Smith, could not have been more friendly, informative and helpful in assessing what work would needs to be performed on several areas of my plumbing system. I would certainly trust the level of competency in this company just based on Steve alone! He was fantastic.

I've been using Gotelli Plumbing since 2007 and they have always been on time, polite and professional. Today I had a major clogged sewer pipe and Steve and Dante came out. The job ended up taking 5+ hours, but they were both very determined to clear it out. Most plumbers would have quit after an hour (I thought they were, especially after discussing that I may have to dig up the sewer line) but Steve and Dante didn't give up. My sewer line is now clear and they did a fantastic job on cleanup. I give them 5 stars - but in reality, they deserve 10!

Cory was absolutely amazing and just reaffirms what this industry should be about. Arrived on time, fully explained what the costs might be, very professional, knowledgeable and courteous. All round did an amazing job in clearing what could have been years of build up that had caused a kitchen sink blockage. He walked me through all our pipes, explaining all sorts of good stuff, then promptly got on with the messy stuff and I was quite happy to let him. Very glad I called and I'm now a member so I've got him in speed dial. Thanks so much Cory!

Their business model seems to be finding other plumbing problems in the house while they are there. But I can't fault them for that, everyone needs to make money. Steve was a gem and went out of his way to explain the issues to me. He wore clean plastic booties over his shoes which went a long way to winning me over. I'd definitely use them again but would double-check the add-ons.

I had Gotelli plumbing come out to inspect our crawlspace, under the townhouse, for a sump pump, as we have some water pooling there. The service was very professional and setting up the appointment was easy. They told me that they charge $89 for coming out and I was fine with that. The technician who came out was very professional and courteous as well. However, when I took him to the crawlspace, he said that they charge $385 to crawl under the Townhouse and inspect it!

This was a shocker as I had specifically said that I wanted the crawlspace inspected when I setup the appointment. They should have told me this when I first setup the appointment. Further the technician told me that they don't work with HOAs anyway! Wow, they could mention this on their website or even ask when they make an appointment! I ended up paying $89 for absolutely nothing. Gotelli needs to do a better job sharing this kind of information up front! They are so professional in other respects.

Cory was the best! Super friendly and worked super hard to figure out the problem! Service: Repair water heater

Great responsive service. Friendly folks who do good work. Service: Repair toilet

Sam was professional and did a great job communicating with me about the work needed. I've used Gotelli Plymbing for yover 10 years both on many commercial buildings and in my home. Excellent service, professional work, and wonderful communications. Thank you Gotelli Plumbing for providing quality work, personable plumbers and top notch service.

Just before October's "atmospheric river" hit, Jared of Gotelli Plumbing saved us from certain disaster. We had had the downward-sloping driveway to our garage repaved, and the paving company (who shall remain unnamed here) had left the drain in front of the garage door totally blocked. Meanwhile, a member of the paver crew had shown up unannounced to "fix" the problem. Diplomatically coordinating with the crewman, Jared, who had only come by to look at the situation and provide an estimate, was able, on the spot, to install new PVC, connect the drain and a secondary line from a French drain, and snake to make sure everything was clear. Hours later the storm hit. Were it not for Jared's quick action, our garage surely would have flooded, as well as our home's lower level. A narrow escape, thanks to a great plumber!

This is my third time using Gotelli and they are fabulous. Someone always answers the phone when I call and they have provided same day service. They are knowledgeable, professional, trustworthy and quick. Services: Repair water heater, Find & repair leak, Repair faucet, Unclog drain

Diagnosed and repaired failed unit in radiant water system. Installed Phyn Plus water meters. Did excellent work. Pleasant, professional and reasonable cost. Responsible and careful about the house and went the extra mile to make it right. Service: Installation

Tom of Gotelli Plumbing is a wizard. He knows what to do as soon as he sees it and makes sure it's done right! Nicole in the office keeps everything going and is always sweet on the phone. Highly recommended!

Overall a mixed experience. We had a leak under our sink which we could not diagnose. We called this company to come fix it, and they scheduled us quickly and professionally. The plumber came and spent some time diagnosing the problem, and he recommended changing one old hose and the garbage disposal. Total cost $900. We accepted the quote and he went ahead and made the changes.

He did it quickly and left the area clean and presentable. So far so good. Unfortunately, this did not fix the leak at all, so our $900 and a perfectly good disposal were both wasted. I called the company angrily the following day and they sent out a plumber and a seemingly senior plumber, diagnosed the leak again and seemed to find it this time (in the hose in the faucet) and replaced it.

I have not seen the leak recur but I will obviously update this review if it does. Overall, we paid $900 for work that we did not need, but at least they did not try to charge us for the work they did to diagnose and fix the hose that actually was the problem. I would have left this as a 4 or 5 star review if they had offered to refund the cost for the labor to install the hose and disposal that we didn't need that they did yesterday and only charge me for the parts (only fair since we are keeping the disposal) + the cost of the parts and labor needed to actually fix the problem. But at least the leak is gone. And the new disposal is a bit quieter than the old one.

Troy is personable and professional. He unclogged my kitchen sink and answered my questions with a smile. He provided me good information about potentially installing a new garbage disposal. I appreciate that he provided a quote, but said that I do not need to do it at this time, as mine is still working. Services: Repair garbage disposal, Unclog drain

My last review was about an outrageous quote. $6500 for a conventional water heater replacement. In that review, I said I remembered a good friend's brother was a plumber, we did it ourselves. I had put this on another company's yelp review with similar quote but at $8k LOL. So either one of these companies reported me to the county about not having to pull a permit. Well, the county told me that they hear this often, wonder why.

I thought it was a scam to have to pull a permit, never heard of that for a simple water heater, we not building a pool. But ok I pay for a permit $85, your quote was $400 to "pull a permit". It is a 10 minute online app, you don't have to wait in line at city hall and fill out by pen, this ain't 1990 anymore. Why you charge $400 when its about $100? An inspector came and said everything was done perfectly, PASS.

And it wasn't an all day job as you guys mentioned. Also, PRV replacement for $900!? The expansion tank needed to be replaced with water heater, that was throwing off the pressure. $60 tank at Lowe's that you guys quoted $400. No need to replace PRV, online part is $200? Got water heater at Lowe's most expensive one $1500. Lowe's offers installation and got quoted $1200 including a permit.

So $2700. I could of done that but rather give that money and help a friend's business. I mean if you guys were around $4k I would of went for it, local business and I am sure you guys have the experience over Lowe's, years and years but come on, COVID times, everything is more expensive and lots of people are struggling. You need to make your margin, but not this crazy.

Thank you so much for returning my call quickly & providing excellent service. Sam was professional & identified the problem right away. He also tended to other issues, with quick results. I will definitely keep you in mind should any problems arise with our beloved home. Maria Services: Repair toilet, Find & repair leak, Install toilet, Installation

Thank you for very prompt service. Sam spent careful time diagnosing the causes of kitchen leak, explained everything clearly and had good knowledge of faucet and garbage disposer products to help my decisions. His work was impeccable and thorough. I would ask for him specifically for future plumbing needs.

Huge fan of Gotelli Plumbing! We had Sam out this spring to install a new hose bib for an irrigation project. He was efficient, friendly and super competent--we have an old house with funky plumbing, and he was able to really think through the project and actually simplify our weird pipe situation. We'd had another plumber out before who just added to the madness, whereas San really took the time to think about it and do the best possible fix, not just the easiest one.

Fast forward to a few days ago and we had a different outdoor pipe spring a leak! Gotelli didn't have an appointment the next day, but they were able to put us on a waiting list in case there was a cancellation. Amazingly, there was a cancellation and Sam was able to come back out first thing in the morning! Once again, he did an extremely thorough job, thinking through the project and coming up with a quick AND thoughtful fix that leaves our system in better shape than it was before the leak. Huge thank you to Sam and Gotelli for getting us back up and running so quickly!

Gotelli Plumbing Company was prompt in answering the phone and addressing my issues I got an appointment the same day and Sam the technician was lovely polite and very considerate he did an awesome job in repairing what needed to be repaired and making a plan for the things that need to get done he will return in a week and we're excited to have him back, so far my experience has been all thumbs up we will continue to use Gotelli's 5/21/21 I just have an update on my review that Sam came to our house today on Friday and completed the jobs that we had planned to do.

I can't say enough about Sam and what must be an awesome company if they've hired such an amazing technician he was neat and clean left everything in beautiful order and went above and beyond in trying to help me with some extra questions that I had so I just can't say enough about my Experience with Gotelli plumbing company. Thank you thank you thank you for the stress-free repairs on our house Sam you're awesome

It says in their site description that they service Toto toilets. They don't. Turns out, only Toto repairs Toto toilets so you have to ship back the mechanical part. Well, I knew Toto wanted me to ship the part because I called them before I called Gotelli. Gotelli tech knew that too but came to my house anyway then charged me $89 for the visit even though Tom did absolutely nothing but tell me what Toto told me. Run away, find another plumber!

Called to price a tankless water heater and they wanted to charge $90 (actually $89) to give me an estimate which others do for free. That takes a lot of gall! Granted they would do a plumbing assessment which I do not want. They wouldn't even an estimate or price of just the unit either! Well congrats you have succeeded in scaring me off, I am going somewhere else and suggest you do the same.

Normally I would not write a review of this nature. However, after spending half of my life protecting consumers and people for one thing or another, and after thinking really hard about writing this, I felt compelled to provide consumers what they really should consider before calling Gotelli Plumbing to have worked done. I'm going to get to the point for those that don't want to read all of this. Gotelli plumbing basically attempted to charge $2000 more than another plumbing company to replace a tankless water heater that only requires 2 hours of labor.

It sounds like a totally fabricated story, but sadly enough it is not. Read below. Although I used Gotelli Plumbing for years, I really wish I had read a review for their business practices and pricing like what I am about to write here. Let me suggest that you not be as foolish as I have been for all these years in assuming their pricing is comparable to all other plumbing companies.

In short, I was quoted an absurd $4,500 to replace a tankless water heater that takes only 2 hours to replace (also keep in mind a tankless water heater only costs $1450). I instead got MGR Plumbing to come out quickly and replace the tankless water heater for $2500. That's correct. you read that correctly and I saved $2000 by not using Gotelli Plumbing.

I can't say I blame Gotelli Plumbing for basically trying to charge me $3050 to do 2 hours of labor (that comes out to $1525 per hour), as I'm sure their records no doubt flags me as one of the foolish customers out there that will pay anything regardless of how ridiculous their prices ask. I can only imagine their philosophy is, "The more the customer pays, the more we raise our quotes" I don't even want to think about how many thousands of dollars I have wasted over the years with Gotelli Plumbing.

The bottom line is that Gotelli Plumbing takes advantage of customers who are desperate to fix plumbing issues. Most of those issues are emergencies and Gotelli Plumbing will no doubt exploit the situation and charge twice as much as other reputable and honest plumbing companies. It's one thing to make a profit, but a whole other thing to exploit desperate customers and charge them $1525 per hour of labor.

I would never write a review like this, but this is a warning to all of the poor unsuspecting customers out there that do not know any better. If you call Gotelli Plumbing after reading this, then like me you have no one else to blame but yourself. MRG Plumbing made me realize that there are honest and fair plumbers out there that are more than happy to do the job for half of the price as Gotelli Plumbing.

I had a pretty bad experience and this company. They were able to come out the same day, which was great. But that's where it went down hill. The technician they sent quickly went to work on cleaning my sewer line, but neglected to ask me if i have a sewer ejector system. And because he didn't ask (and I didn't think to tell him), he winds up snaking my pump and severing the power line to it.

He then blames me for this mistake because i didn't tell him. The problem was far bigger than he could handle and he so wound up leaving after he fixed another toilet for me. He winds up charging me $800 basically just for fixing a toilet and cleaning a line that didn't fix the problem. In his defense, the pump could have been broken before he further messed it up, but there are plenty of explanations that wouldn't require such a big expense.

He then tells me he'll replace the broken pump for $1900. For perspective on how absurd this price was, another company came over the following day and was able to clean out the sewage and replace the pump for $1600.

I have used Gotelli Plumbing off and on for 15 years. They no longer charge by the hour, instead they give you a fixed price on the spot for the work. If you refuse the estimate, you have to pay a fee and then find another plumber to come on another day. They grossly overcharged me and refused to adjust the charge. I wound up paying $833 for 1.5 hours of a plumber's time. About $600/hour. I suggest you find a plumber that charges fair rates. Not Gotelli.

Sam from Gotelli was terrific! We had problems due to someone else installing a new sink, dishwasher and shower fixtures. Sam from Gotelli Plumbing came in and saved the day. He resolved all the issues quickly and efficiently. He was masked and professional. I will keep Gotelli on speed dial.

Jared from Gotelli was great! Arrived on time. Explained everything. He used all COVID-19 protocols. He was not only polite and efficient but also took care not to disturb any of the garden while working. Will definitely use them for our next plumbing needs. Jim and Terry

I called Gotelli after my sister-in-law informed me her kitchen sink had been back up for the past 3 days. She told me that a technician arrived the same day I had called. Actually it was within an hour of me calling! She said the technician, Cory Nielsen, went above and beyond, was extremely polite, professional and helped guide her about her plumbing issues and any future work that should be done. She said she was extremely impressed and wouldn't hesitate to call them again!

Wow, I just had Tom here from Gotelli Plumbing and he was amazing. I am always looking for that obsessed with doing it best and right person. This is that company and definitely this Guy! We were at first alarmed at the cost but quickly the way he was able to assess our layout other items of query, you knew he TOTALLY knew what he was talking about.

Quickly grading and assessing other people work and installment. This put us at ease immediately and realized okay, if this is the price to have this guy, we will do it cause in the long run he's planning and saving us from other problems that may lay just ahead or even in the long term. His is a very interesting and personable guy. So glad I was referred this company and well now, Tom's our guy!

He came to address a water running sound in one of our old toilets- needed a new seal. And flush out our Noritz Wall hang Water Heater~ we know it should be flushed every year but we were a year behind and this pandemic is not helpful. He came in a mask and had booties if he came inside. A well prepared guy. I highly recommend this company and Tom!

I have been a customer of Gotelli's for 25 years, but NO MORE. In shock, pressed for time, and dealing with a difficult tenant, I agreed to pay $490 to replace a toilet flapper and a out door hose bib. It took the plumber 35 minutes to do this. I asked the plumber what the hourly rare was and he responded that they no longer use an hourly rate. Future customers beware!

Gotelli consistently gets the job done. Tech Sam was polite, proficient, and went out of his way to identify and correct plumbing issues throughout our home. Best yet, they stand by their work. When a sink pipe started leaking after the visit and needed immediate attention, Sam was back out with wrench in hand. Thanks.

Same day appointments are almost unheard of in Marin but not only did the company return my call within the hour but offered two different time windows for that sane day. Jeff was very knowledgeable and made suggestions to prevent a future plumbing crisis. While the pricing was high, the level of service received was well worth it--the "you get what you pay for" adage rings true in this case. I will definitely call Gotelli again in the future based on my positive experience.

Gotelli no longer breaks down labor and material costs, but quote a ridiculous 'task' fee for any job. So they tried to charge me nearly $1,000 to replace a kitchen faucet and a couple of angle valves, using parts they had in the truck. Look elsewhere unless you like getting ripped off.

Wow, I failed to read the reviews about all the formerly satisfied customers that have turned irate over fee structure changes. Wish I had. Now I'm out $817 for not paying attention. We have used Gotelli before and were satisfied with both the quality of work and the price. Unfortunately, their billing model has changed. It's now over the top outrageous. First, off, yes, they charge a $89 diagnostic fee and it doesn't go towards any work.

While that feels greedy, I can understand their point of view. We had them out because we had a list of small plumbing issues such as dripping faucets etc that needed attention. They came out, spent an hour on the diagnostic and then went and wrote up a bid for the items that needed attention. After presenting me the bid and picking my jaw up off the floor, I agreed to have them do two small tasks; replace two outer hose bibs and change the washer responsible for a drip in the bathtub.

This work took an addition 45 minutes. The final bill for 1.75 hours of work was $817. Outrageous. Not sure why they're willing to let all these loyal customers abandon them, but so be it. PS - I should note that my wife and I don't like to slam small businesses on social media without giving them a chance to defend themselves. My wife called the office and shared our displeasure and she was met with total dismissal. So they're free to cash our check and we're free to warn you to guard your wallet.

I have used them for many years for multiple tasks and always happy, but after today sadly it will be my last time. I had a simple job of unclogging a shower that took no longer than a half hour and paid $274. Ridiculous. They now tack on a diagnostic fee of $80 that does NOT go towards the cost of fixing the task.

We had purchased our home just six month ago. Unfortunately, one of our under the sink pipes started leaking. Gotelli came out the day after I called them about the problem. The plumber was professional and friendly. He investigated and found a cracked fitting and one lines washer/fitting was smashed inside. He replaced the brass fitting and the water flex hose. All within a reasonable time span. I highly recommend using their services.