Kyle Plumbing Inc

Make sure you ask the price for the "visit" before they come. I had a leakage in my shower and they came to fix it but after more than 1 hour to find out the problem they said to call another contractor to repair it and charged me $300 dol for the visit. I am very very frustrated that I spent $300 dol and still have the problem. I have used them in the past and was happy, now they lost a client. Not recommending this company!

BUYER BEWARE! I called them to fix a leakage and I've shown where the leakage was. The guy spends 2 hours doing testing just to realize the leakage was exactly where I said but he doesn't do that kind of job and I got a $300 invoice for nothing and a leakage not fixed! What kind of service is that? If you call them make sure you ask them in advance what they can do or not do, otherwise you gonna get a nice invoice (nice for them only of course!) and problem not solved! NOT RECOMMENDED! -------- Reply to Evelyn Kyle's response below: 1.

Your technician knew about the leakage under the glass because I have shown him first thing, but he never said it can't fix it. Why he had to wait 2 hours to tell me he cannot do the service? I know the answer, to maximize the hours charged! This is bad faith and bad service! 2. Ms. Evelyn Kyle, shame on you for implying that I am making multiple-fake 1-star reviews/complaints to skew your reputation.

That's an insult! Your previous bad reviews was posted way before I even booked the service. Me and my wife made a complaint for a real reason. You better wake up! You are getting bad reviews because you are providing BAD SERVICES!

We have used Kyle for many years. Luckily we hadn't had the need for a while, but still continued to recommend in FB groups. Well, yesterday we NEEDED Kyle and they were as fabulous as always. Kadeem was polite, friendly, knowledgeable and competent. Indira sent someone out sane day, which was key. They don't charge any juice on product so they're extremely fair priced They even have a program after 4 visits you get $50 Off the 5th call.

The worst most unethical out there. Told me my charge was $385 all in with a one time $25 discount for a first time customer. Can out and the next thing I knew they charged my credit card $559. Overcharged. Thrives. Still haven't even provided me with results of scope. Serious bait and switch. Stay away. Reported to the BBB. And cancelled my card so they don't try to charge me more.

I had hired Kyle Plumbing for many years and have referred them to my neighbors. They have a great customer follow-up service. The technicians are courteous, knowledgeable and always on time. I would highly recommend Kyle Plumbing. Service: Water heater installation

Excellent service & repair of leak. Front office very helpful & professional!

Kyle Plumbing came to our home today to take care of a problem under the sink. He (Moses) was courteous, helpful and provided excellent service. I will definitely use Kyle Plumbing again and refer the company to others.

Very responsive, quick and thorough. Found the leak and called me to explain the problem. Took a video of the leak to show me. I thought the charge was reasonable and I was given a 25$ credit because I am a first time customer. Will definitely use Kyle Plumbing again. Service: Find & repair leak

Called their after hours number at 11:28 PM with a bit of an emergency. Was told I would receive a call back "soon" and I did. at 9:06 AM the next morning. Another plumber, Roto-Rooter, had someone out there that night (about an hour after I called), put a bandaid on the situation so we could deal with it the next day, and didn't even charge me for coming out that night.

I know who my first call will be next time I have a plumbing issue, and it definitely won't be to Kyle Plumbing. EDIT (after response from business owner) -- Changed time of my call to Kyle and my only call back from Kyle to reflect the exact times. Also attached screenshot of my call log showing the exact times and that there was never any call received from Kyle at or near either of the times the company's owner claims.

Straight forward pros. Quality work by a competent technician with an explanation of costs up front. I value when businesses do what they say they are going to do, when they say they are going to do it. Bottom line: They will be my go-to plumber going forward. Service: Repair toilet

Fast response neat and clean job Left no mess was very thorough Office did followup call make sure everything was ok

Kyle plumbing was AMAZING! Super friendly, punctual and actually cheaper than the quote! I highly recommend for all your plumbing needs. Thank you for helping me solve our water leak issues Services: Repair shower, Find & repair leak

From beginning to end, the team at Kyle Plumbing was professional, knowledgeable and courteous. The quote they gave us to replace a hot water heater was within the range our home inspector told us we would spend. They explained every step and patiently answered our questions. The day of installation went smoothly as they did a lot of prep before the day of installation. Top notch all the way.

I discovered a small leak at the base of the toilet and called mid-day on Monday to get an appointment. Indira took my call, understood my issue and the urgency and was able to get a technician to my home quickly. Kadeem did an excellent job, he was professional, he followed appropriate safety protocols including wearing a mask. He explained what needed to be done and performed the repair quickly. Over all a great experience. I would highly recommend Kadeem and Kyle Plumbing.

Excellent service. On time, polite, excellent value. Would definitely recommend. Service: Repair pipe

The office staff was responsive and helpful. Scheduling was easy. Plumber showed up at scheduled time, was friendly and professional, diagnosed and completed repair in a timely manner. Would highly recommend

Customer service was amazing. Indira was helpful and our serviceman was on time and quickly found problem, repaired it and took time to double check everything. Would absolutely call Kyle again if needed and have already recommended them to others! Service: Find & repair leak

Used to be an alright plumbing company. Now, not so great. Plumber left with a handle to my shower to get a part and never returned, two months ago. I've been calling for a month on a weekly basis to be told I would get a call back. Never happened. This company is going downhill real fast. Find another company. If you do call them anyway, you'll be waiting a looooong time for the plumber. Sometimes a few days. I don't think anyone wants to be treated like that.

I called them out for a leak under our kitchen sink and bathroom sink. When they got there they said we needed a new garbage disposal which would be 300.00 for the unit alone. Then there would be 2 service calls for the same day visit. When I asked why they said it was 2 different issues. Ridiculous. I don't came the plumber who came to the house I blame the owner of the company. I have never heard of 2 calls for one visit. A true scam.

I would have given them five stars but I just looked at my invoice. I had the pipes in my house scope because it's an old house and I plan on have some work done. I was quoted $375.00 for up to 2 hours which is totally reasonable. I just looked at my emailed invoice and it's $384.00. I called and was told it was some truck service fee that was never mentioned. Granted it's not a huge amount of money but that's not the point.

Not word one was EVER said about additional charges for anything. I had just gone back to Kyle after a previous dispute. What's happening to this company!? Evelyn. Thank you for responding BUT nothing other than $375 was mentioned in any phone call nor did Kedeem mention anything. There seems to be a lot of "misunderstandings" between us. It can't all be me. Do I have to start looking for another plumber again?

Highly recommend! Time and time again Kyle Plumbing does an excellent job! They are incredibly professional, great at solving issues and installing new items. What my wife and I love the most is they are on time and trustworthy. If you want it done right the first time, call Kyle Plumbing! Thanks again to the team!

We have used Kyle plumbing for 25 + years and the downward trend in customer service is sadly evident. Replaced a shower cartridge on the on/ off handle and evidently they put it in backwards. turn on cold water it comes out hot and vice versa. three times they were no shows to come back and do the job right. I guess someone scalding themselves inadvertently is not a concern for them.

You would think shoddy work would get a priority call first thing. not these people. it's the season and there's no money in follow up calls I guess. Sad case of a company losing its mojo.

I called Kyle about fixing a leaking water heater on Friday. I wanted to go tankless. They were fast to squeeze me in with on Monday late after noon and said they would install all but breakers for new tankless. Well the installed new waterless box. It was not even close to level, they didn't install new shutoff valves, old valve now leaking and no wiring was done at all.

I call them the next day and never received a call back. Cost me $1400 to have someone else come back and fix the issue. Prior to this I had used Kyle for the last 10 years I was very disappointed

This company is great. I called at 5pm and was able to get a 7am appt the next morning for a leaky toilet. Although the plumber showed up a few minutes late, he was able to fix the toilet within 45 minutes. He was polite and professional and I was able to get $25 off my invoice because I was a first time customer. I would recommend Kyle Plumbing

I would not recommend this company. We had two stopped up showers and while the plumber was there, he acknowledged he could not get through one of the shower drain's traps. He instead used a vacuum and plunger which didn't seem to me like it would work, but it seemed to drain fine while he was there. We then went out of town for an extended time and once we returned, I noticed immediately that the shower is NOT draining and I'm back to nearly the same level of problem as before.

I called today to ask the company what they could do and they said "nothing" since it was draining while the plumber was working on it and I didn't report the problem in 30 days. The office person didn't want to take into account the fact that we were not home and using the shower so how could we know it wasn't draining? I will be calling a different plumber today and reading Yelp reviews carefully before selecting another.

Stay AWAYYYY, Have a condo in Boca, the bldg made a deal with them to replace the old hot water tanks, (20 gallons small tanks), they charged top dollar to do it. In the process, they cracked 3 tiles on the floor. My tenant sent the pictures the same day. Two weeks later, Kirk the owner of Kyle calls me and tells me that he went and knocked on the tiles and the broken ones were a little hollow and cannot guarantee the damage.

Keep in mind that these tiles were installed 7 years ago by a certified company and approved by the building. A 20 gallon tank, even filled, will weigh less than the average man walking on these tiles. Just a cheap way to get out of repairing the damage they caused. If I had seen their reviews before, I would have hired another company. Stay Awayyyyy.

They a wonderful! I have used them many times to now and are fast do a great job and are reasonable. From major leeks that I have had to small little clogs they take care of my problems fast. They are family owned too which I really like about them too. They treat you like family.

Went to Yelp (who else!) and the Better Business Bureau to find a plumber to install a garbage disposal. Kyle got good reviews and I made an appointment for a 10-12noon timeframe. In addition to the garbage disposal I wanted a toilet seat installed as I could not get the old one off and 2 shower heads replaced. Received a call on the morning of the appointment and was asked if they can come earlier, my response: OF COURSE! Andrew did a great job on all as well as me asking a few questions plumbing related questions. Definitely would recommend them.

Would not recommend them for home or business. Had an incident where there continued to charge me for work, gave no guidance, and in the end, did not fix the problem. Had a call another plumber to remedy the situation. Would definitely not recommend them. Find other options.

If you need a reliable plumbing company, we used Kyle Plumbing in Deerfield Beach, FL. They came out right away when we had an emergency. The plumber was very pleasant to deal with. Kyle Plumbing has completed many jobs for our home and business (Broward A&C Medical) over several years. From the people that answer the phone, to the plumbers who show up to your home. Very professional.

Kyle plumbing is incompetent and deserves NO Stars. After sending pictures of the kitchen sink (top & bottom) they arrived several days later with the promise from the company that no preliminary review of the job was required. After 2 hours my sink was gone and so was the plumber. They demanded a check for over $300 from my daughter and informed her that they cannot fit the new sink and I need to find another plumber.

Their office was called only to be told that they have no one available to help us. It took over one week to schedule a new plumber and my cost exceeded $1,000.00 due to the Christmas Holidays. What type of company leaves a customer with a hole in place of a functioning kitchen sink, and then charges for their incompetence and your inconvenience. I will never recommend this company and suggest everyone to reconsider using Kyle Plumbing unless you enjoy aggravation and being charged for incompetent work.

I placed a stop payment on the check and I have not received any correspondence to date. So far, that is the only redeeming quality of Kyle Plumbing. They knew they were wrong. I will keep everyone updated if things change.

Wouldn't use or recommend. I selected this plumber due to a high rating on Angie's List. I waited four days for an appointment to fix a slow drip pipe leak. I was told their policy is they needed a check upon completion of the visit. I specifically left a check with my housekeeper given my schedule would not enable my presence. When I returned home I found the leak wasn't fixed, the tech had left and no invoice or request for payment was made.

My housekeeper informed me they would have to order parts. The next day I received a call requesting payment via credit card. I advised in order to render payment I would need an invoice. I requested they email one and conveyed I would have the check sent out upon receipt. I was then told they would not accept my check and needed a credit card because they weren't paid at the time of the visit.

I conveyed that I had specifically left a check for them, their tech didn't ask for it nor did he present an invoice. I conveyed that it wasn't convenient for me to provide them a credit card at the moment. I was then asked if I would call back with the credit card. They were told that wasn't convenient and the check would be sent upon receipt of the invoice.

I was then placed on hold only to have to again explain to someone entirely different that I had specifically left a check for them and given they didn't request payment or provide an invoice the check would be mailed upon receipt of the requested invoice. I was again told they would not accept my check and needed a credit card because they have had people that didn't send checks in the past.

I asked what the cost was to actually fix the leak and was told she didn't know. I've had many plumbers do work in my homes over the years. I have never run into one that took the position they would only accept a credit card for payment when their policy is to pick up a check at the time of service. Especially when they themselves failed to present an invoice or request payment. Had I not made the effort to insure the check was available for them their position might be more understandable.

The call concluded with my advising them they aren't getting my credit card, I won't be using them again and I'll send a check upon receipt of the invoice. I was then asked if I would send a check. When I received the invoice of $99.00 it was for little more than what they had been told before they even came out "Called out for leak coming from one of the connections". Does this sound like an acceptable customer experience?

The leak remains unfixed, the check was sent the check and my review was placed. If you find this review helpful click on the: useful, funny or cool rating below or compliment and follow by clicking on the top right.

Very pleased with the entire experience! I called on Tuesday morning and they were able to get me scheduled the following day. Just as promised, I received a phone call when the technician was on his way. Moses was professional and courteous and did a fantastic job installing the vanity at my salon. The entire process took less than an hour and the bathroom area was left clean, exactly the way he found it! Loved the goody bag too! Will definitely use Kyle Plumbing for all of my future plumbing needs!

Great service. I had a back in my main line on New Year's Eve and they were more then happy to come out and fix it. Turns out I had roots in the line and Andrew was able to temporarily fix the system. I did follow up with a camera inspection. It was an easy process and efficient. Im in the process of working with my HOA and I spoke to Bob at Kyle and he was very accommodating in case the HOA had additional questions. He even offered to come out and show them where the line is blocked. Great company - so glad I found my new plumbing company.

Lousy. Put in $3600 shower. 2 years later leaks. Cannot recommend. Do not stand by their work. rts60001

I used Kyle Plumbing since they were recommended by a co worker. When I booked my appt with Nancy she was very nice on the phone and I was able to get appointment quickly. However, the plumber showed up over an hour late. Was having a hard time fixing what needed to be done and was just akward. To make a long story short, I WON'T be using them again since not only was I overcharged $127 for a $30 part but they attempted to overcharge for the labor!

I had to speak with the manager to express my concerns. She told me they've been in business for over 30 years?! I don't know how when you try to take advantage of people. That is not how you build business. If you use them, make sure you take note of their time and ask how much. Very disappointed.