Mattioni the Plumbing & Heating Company

Buyer beware- This past winter, Mattioni told me our heat exchanger was cracked, needed to be replaced for over $7k, and made a big production of turning off our gas heat for safety reasons, knowing we had an infant in the house. We had two other companies come by for quotes- they both said the crack didn't exist and turned our heat back on, instead of trying to win a big job. Always get a second or third opinion if you use this company! We had been loyal members for several years but no more.

Terrible experiences with them and my neighbors have had same. Overpriced, rip off, do not respond to complaints with understanding or refunds. Poor communication between customer service, owners and the actual workers. Don't ask me to call you, Alison, b/c I already explained the situation to you exhaustively. Please credit me the money owed.

Dan was fantastic. Detected the leak problem and explained thoroughly the cause, what would need to happen and the cost. Did not try to hard sell us on anything else but we ended up asking him for other jobs while he was there. He was friendly and helpful throughout and we got great value for our money. We will definitely use Mattioni next time (and hopefully Dan).

Dev was an excellent technician. He came out to do an annual check of our HVAC system and found some things we didn't want to hear. He was able to explain the issues, break them down for us and give us the best options. I really appreciated his honesty in what truly made the most sense considering the circumstances. I trust that with Dev's help we are in good hands and we will have Mattioni back again.

They are always on time and send you a text notification beforehand with a picture of your technician so you know who to expect when you open the door. Dan Good was very professional and explained every repair before he did it. His apprentice was also very good. Both men were polite, respectful, on time and clean (they wore face masks and shoe booties).

They always asked for our approval BEFORE starting any work. Yes, Mattioni is pricier than most (and I do think they should get rid of dispatch fees for members), but they provide consistently good, reliable service which is why we continue to use them. They also clean up after themselves when they leave and bring their own shop towels, cleaning supplies, etc.

Norm and his coworker (sorry forgot his name) were shining examples of exceptional customer service! Just came out to check a leak in our hot water heater and in a short amount of time had the heater and old "Methuselah" the water pressure regulator replaced and running perfectly! Everything was explained fully and professionally and the work was done timely and without a trace of them ever even being there ( except a happier pooch from all the kind pets! ). Highly recommend!

Tim did a great job of plumbing inspection and taking care of some minor issues at the same time. He gave all recommendations with multiple options and also provided me with a wealth of useful tips/information. He was very professional and knowledgeable and simply positive/nice. It felt like I was talking to a longtime friend.

My experience with the technicians that come out has always been consistently great. They are very friendly and do a great job of explaining what is happening. My recent experience with Dan Good was wonderful and he did a great job. One concern I do have with continuing to use Mattioni is that the pricing has always been much higher than other quotes I have received.

Even though I pay for the membership, I have consistently paid higher than other quotes received. They also refuse to give any type of estimate for any work over the phone even though competitors do this, which comes off as a suspicious business practice. I also get pressed to spend significantly more for packages that I do not need. Most recently I asked to have a wax gasket replaced, but was pressed to buy an entire new toilet and plumbing set up which was very much not needed.

I'm sure it's the company pressing the technicians to make to make these offers. Otherwise the technicians again are wonderful and they do impeccable work. Update: customer service did reach out to me after the fact and addressed my concerns. This really shows how important customer satisfaction is and I feel much better about my experience and look forward to continuing working with them in the future!

We had an old furnace that died and needed replacing. I had quotes from a few places, but even though the price was higher, Mattioni was more professional and knowledgeable than anyone else. They went above and beyond to install our new furnace and a/c with care to the house. They were extremely thorough, and worth every dollar. I would recommend them any day!

This was the first time using Mattitoni and their availability and responsiveness to my issue was outstanding. The tech who came, Bobby, was professional, kind, and knowledgeable. I felt comfortable with the job he did to find and fix the leak under the sink. He showed where the issues were and how it should be fixed and did a wonderful job and I thought the price was reasonable.

I do wish there was an option for negative stars. Another disastrous experience which had to be rectified by another company.

They did a great job at fixing my problem. Just be prepared to be up sold on things that you do not need done. The techs were even joking about how they could get a down payment on a boat for what they were trying to sell me. They really need to do their joking out of earshot of their customers. Not professional at all.

On 9 January we awoke to a house temp of 41. The furnace was off. Heavy smell of oil in entire house. I pushed reset button and smoke came pouring out of the furnace. Smoke detectors activated. I called emergency service at 4:30 am. Not view this.temp In Low 40s with furnace puffing black smoke and soot.oil smell throughout split level house and your detectors going off.

I was told we will have someone call AFTER 8:AM. I told her this was an emergency. Sorry.someone would call 3 1/2 hours later. We found another company and they came within an hour and we were under contract for emergency service. BEWARE. FIND ANOTHER COMPANY. WE LEARNED OUT LESSON.

Service was very prompt and on time. Our technicians, including Scott, were very friendly, knowledgeable and genuine. We were having an issue with our condenser not defrosting and Scott narrowed it down to 2 possible issues and advised taking care of both, but otherwise said our system was fine. Priced out the parts and labor was comparable. Looking forward to continuing business with them if needed!

It's always good when a technician explains what he does when he does. And, with Mattioni, I've always had the best experience with their technicians on their professionalism and would recommend them for anyone considering their services. Service: Heating maintenance

I would probably give them 2.5 stars and break it down as the following. Service - 4 stars Response - 5 stars Value - 1 star I had an semi-emergency where we had just moved into a new house and the shower head broke in our master shower. Additionally the Kitchen sink faucet sprayer wasn't working so I figured I would get the faucet replaced at the same time.

I called and they were able to get me on the schedule within two days. I supplied the Moen fixtures/parts and they said they wouldn't warranty them - which I am totally fine with and completely understand. I would also understand if they needed to up-charge me a little for supplying my own fixtures as I am sure they make some money off of supplying fixtures.

So here is where things go off the rails - the job took 2 hours and they charged me $850! So that breaks down to over $400 per hour for labor! If it wasn't for the situation where I needed the work done ASAP because I had just moved in, I probably would have not agreed to the quote. Now that we are settled and are in a better place to manage issues that come up with the house, the next time I need plumbing work, I will likely go elsewhere.

My technician Trey was courteous and very professional. He identified and corrected the problem quickly, explaining it so even I could understand. Shannon, the young lady I spoke with when I called the office, was very friendly and efficient. It took less than three hours from my initial phone call until my heat was back on. Couldn't be happier with my experience.

Wendell as usual walked me through my options & explained everything clearly. The work was done in a timely manner. Scheduling did a great job meeting my needs. So happy to have my bathroom back in working order. Services: Toilet repair, Pipe repair, Drain unblocking

Great and responsive company. Quick turn around in appointment scheduling. Tech (John) was great - answered my questions and explained all aspects of what the issues were and how to resolve them. Highly recommend! Services: Boiler repair, Toilet repair

I would recommend Mattioni to everyone! First off, I had no water and I called them at like 715 and he arrived at 745! I had the best tech ever, Nate Cassidy. The communication was top notch, I could even track how far he was and was given a blurb about him which I appreciated! Nate was professional yet personable and super quick, my water was back up and running within 45 minutes. They charged me $418 for a job that roto rooter quoted at $1,080! I will be a loyal customer forever. Even became a member! Thank you so much! I am beyond grateful.

Jared and Charles were so great! Super nice and thorough. We were so comfortable with their advice and having them in our home. Jared helped us decide to move our business over to Mattioni and away from a long term relationship with another plumber. We look forward to doing more business with Mattioni and particularly Jared and Charles. Services: Toilet repair, Pipe repair

We called them because they were one of the local companies who were authorized to repair American standard heat pumps. We had so many issues with American standard and they worked with us to get a replacement unit from the company. Their service people have always been professional. We have a service plan and called them for a plumbing issue even though we usually use another company.

All the techs have been very professional. Their prices are a but high but with the service plan there is a discount. Only caveat: they try to upsell services. We just politely say no to added services and all is well

I am so sorry I have utilized this company (twice!). The plus is that someone comes right away, and the service people are clean, polite, and respectful. The prices are well beyond outrageous. They do a very hard sell on their products and forced me into a service contract I did not want. The faucet they installed last year was very expensive and the Descaler they installed was far more costly than the the most expensive recommended costs on line. I hope to God never to need their services again.

A few months ago, our water heater pilot light went out when I was in the hospital following a reaction to my second COVID-19 vaccination shot. My wife called Mattioni Plumbing and paid them almost $500.00 to reignite the pilot light and they told her that we needed a new water heater installed and gave her a price over $3,000.00 for a new unit saying that our unit would not stay lit for long.

Two weeks later I returned home and the water heater pilot went out again. I contacted the manufacturer and referred to the owner's manual. The thermal switch just needed to be reset with the push of a button and the gas burner are just needed to be vacuumed out because it was dusty. This was a $0 fix that Mattioni Plumbing failed to mention to us! Needless to say I would not trust Mattioni Plumbing if they say that your equipment must be replaced! Get a second opinion if you already called Mattioni Plumbing or better yet find a plumber that you can trust!

Do not use this company--the prices are outrageous and they do not stand by their work. They charged my $540 to install a kitchen faucet in December. I provided the faucet (brand new, Moen Essie), and it took the technician a little over an hour to install. $540 for an hour of work! But wait, it gets worse. The faucet came a little loose in June. (This is only 6 months later, mind you.) So I call Mattioni up expecting them to come and tighten it with no charge. Well, they inform me that there will be a $60 fee for coming out. I'm not happy about that, but okay. Today, a technician came and tightened some things in the faucet.

They charged me an additional $120 for a "faucet diagnosing fee". Are you kidding me? They installed it less than 6 months ago and it took the technician about 1/2 hour to tighten some things. All said and done today, it came to $180. Here's the total math if you're curious. They installed a kitchen faucet for a grand total of $720. Does that seem reasonable to any person out there?

I know that companies need to make money and pay their employees, I'm 100% for that, but this is price gouging. Again, I would highly, highly warn you against using this company.

Chuck and his team did great job for installation of our new HVAC system! Really appreciate his thorough job. I was impressed from his tools/equipment to new parts and components and finished job and the efficiency of his work. I would strongly recommend this Company and their services. Minor suggestion: if he could have a pro grade vacuum cleaner to clean out the area before installing it would be nice since owner won't be able to access some area for next 10+ yrs:-

I have used Mattioni Plumbing for several years to service my plumbing and HVAC needs. They are constantly professional and honest in their assessment of my issues. They always give me personalized attention and never try and take advantage of the situation. Their prices are fair and the service is always done right. They are the only plumbers I trust in Chester County!

Mattioni plumbing was prompt and skilled professionals. I had them install a toilet and sink faucets in my bathroom. I thought the charge of $1100 was excessive, I even purchased the toilet and faucets and contracted for installation only. Get an written estimate before committing to the work.

Charged almost $700 for a simple hot water tank repair. (expansion tank and pressure relief valve) Parts were about $70 if bought at Lowe's. They state they charge by the activity which amounts to about $350 per hour in labor given the tech was here less than 2 hours. They also appear to charge twice for certain activities (i.e. "draining down the building").

This was an independent line item on the invoice and also included in the description of one of the broader "activities" performed. Lastly, they promote a VIP program for about $200/year so you can save a little money during their visit and get some additional value out of them down the road. (i.e. HVAC tune ups, etc.) I will use this over the next year and hope that it changes my perspective on this company's cost structure. Otherwise, I could see using them for a complex problem but for simple things you may just want to call "Joe the plumber". Note: this review is not intended to be an opinion, but rather a factual recap of my experience to help guide others who may need hot water tank service.

Called for plumbing service and was given a time late the next day even though we indicated it was an emergency. When tech arrived & we told him, his response was 'you have to wait your turn when you're as good as we are'. Wow-how to make friends! Vote with your wallet. Will never call them again & will be sure not to give references-except only to call someone else!

Considering their outrages pricing, one would be fully justified in expecting them to be able to perform brain surgery! Beware!

They get one star because they showed up. The technician was nice diagnosed the problem then called his supervisor to come and check this diagnosis. Then they hit you with an astronomical estimate to fix the problem. I'm not uninformed to what an air conditioner unit should cost for a mobile home I guess they thought I was! I contacted a family member and friends who are building contractors all said the price was outrageous. BEWARE of this company they over charge. My mistake was not reading all the other reviews before calling them!

We called Mattioni to come to our house to troubleshoot some bathroom lavatory leaks that were going on. We also wanted an an estimate for a new humidifier, to change out the lavatory handles that had been installed backwards, replace a utility room faucet, and to do a general inspection of all the plumbing In our house. We have plans to add a new bathroom to our unfinished basement and he had good advice about that.

The humidifier went in without a hitch! The handles on the lavatories were changed without a problem! The new utility sink faucet that was installed was a dream! My lavatory leaks though.these had to be tinkered wIth several times., on several different days. You are thinking, WHY FIVE STARS? This is why! Our plumber came out several times, in a very timely manner, to make things right.

He could have easily told us that this was a worse repair than what it was. He was unfailingly polite, and optimistic and got the leak problem solved. Everyone that I've talked to or dealt with at Mattioni Plumbing has been very profesdional and helpful. I look forward to calling them for our basement bathroom project because I am sure that they willl do it right, and more importantly, if there are any unforeseen problems, THEY WILL MAKE IT RIGHT!

10 stars would only be fair for the level of expertise and customer service provided by Mattioni. We have four zones of heating and on their first visit they efficiently made their way through four units. Not every skilled technician can explain the work to clients - my first experience with Mattioni leads me to believe that customer service is as important to this company as is technical expertise -

I would never use them again. My 6 year old hvac system was without incident and ran perfectly until they came out for a spring maintenance package last year. Next thing I knew, no AC. I called the company that had originally installed the system and was told there was no coolant left. They couldn't find a leak anywhere in the system and thought it was suspicious.

Their service people must also get paid a bonus or get a cut from any up sell. While he was in my basement he also "noticed work" I needed on my hot water heater (practically new). Said I would need a BRAND NEW one. When I asked about estimates for outdoor spigots that were leaking, the replacement estimate was high! He also said I needed some pressure valve on my water main valve.

He gave me several estimates for varying degrees of plumbing work to be done that was separate from the HVAC. For everything he was recommending ($4500) to just one spigot ($300). By the way, just had both spigots done by a local plumber for $300 vs Mattioni's $600. The guy himself was nice and polite enough. They get some great reviews, but I don't get it. The process felt slick to me.

Called them To have a cracked/split outside faucet repaired that was located inside a room with my home heating unit. What should've cost me a few hundred at best ended up a $500 job as i was told a frost free faucet was the way to Go. pffff. What doiknow about plumbing. When My husband heard what was done he was not a happy camper as it was totally unnecessary and said i was taken advantage of. that said i wont Be calling them back. Females beware.

Mattioni is our "go to" for our plumbing, heating, and air conditioning needs. We have used the company for years without any problems. We recently had our heater and air conditioner replaced. Trey and Bryan arrived early and worked for the entire day to get the job done. They were polite, helpful, and highly knowledgeable. They explained the features of the new thermostat to us in detail. I highly recommend Mattioni Plumbing to my friends (and you too).

Unfortunately, after years of service by these folks, we've hit the end. Their rates (or should I say mark-ups) have become completely unaffordable. We just had a $250 or so kitchen faucet (Lowe's, Home Depot, others) sold to us and installed by them, and it cost us OVER $775! When I spoke with Tom S. he tried to convince me that "if the tech had stayed at our house for 4 hours it would have been the same rate." PS, Jordan wasn't close to being here for 4 hours TO INSTALL A KITCHEN FAUCET! And to think, this was a discounted rate (!) because we signed up for a contract. C'mon guys, you've gone too far.way to far for this (once loyal) customer!

Never dealt with the plumbing department, only the Cooling & Heating. John and Johnathan came to the house to install new AC system and remove the old one. They were on time, friendly, efficient, and were done by lunchtime. I couldn't have asked for better service.