Rusty's Inc

"They're either completely incompetent or actual criminals!" The Central A/C wasn't working at a tenants Hyannis condo. The tenant called Rusty's and said there was no rush. A service tech came out about a week later, charging $100 to show up and another $150 an hour to diagnose the issue which they said required a brand new system at a cost of $5565.

My uncle a fireman who does HVAC on the side came down from off Cape just to confirm their analysis. 1st thing he did was check the capacitor. He replaced it in 5 minutes and the system works beautifully. His response- "Anyone with 1/2 a brain would check that first, so they're either completely incompetent or actual criminals because it's now fixed with a $20 part." From $5565 to $20 and a case of wine as a thank you!

When I mentioned it to a few contractors I deal with they basically stated. "Oh yeah, those guys are as crooked as it gets." AVOID at all COSTS. Or it will COST YOU big time!

We recently bought a home in South Yarmouth and discovered after closing that the heat wasn't coming out of the vents in the bedrooms. Being new to the area, we got separate recommendations from our realtor and our home inspector. Both of them recommended Rusty's, and they didn't disappoint. We had an appointment booked a few days out (it wasn't an emergency and that was our best availability).

Our technician showed up on time, fixed the issue, and even helped install a smart thermostat that we had purchased in the meantime. Everyone we talked to was friendly, they communicated well and the pricing was reasonable and the invoice accurate. No issues here, we'll use them again when the need arises.

Nothing but the best plumbing and heating company on cape hand down. They answer there phones, come when scheduled, do what they say they would ( if not more ) and workers have great attitude! I was very impressed!

We bought our dream vacation home in W. Yarmouth a year ago. We contacted Rusty's and they could not have been nicer. They came out right away to replace a few toilets, take a look at some drains were a little clogged and to go over a few items that the home inspector found before we bought the place. Home inspectors like to make a long list of what needs to be done or should be done. Rusty's didn't take advantage of that and told us what should be done and what shouldn't be done. We're new to septic systems so they gave us great advice on what to do and what not to do. Zach is terrific and he helped with a new stove (turning off the gas for an electric stove), and a washer, dryer and fridge hook-up. Beth in the office is a dream to work with and is always helpful in setting up appointments.

Just this week I had to call about some flies coming from a drain (gross, I know!). Corey was there on Wednesday and said I was the 10th person complaining about these pesky flies. He poured some drain cleaner down the drain and said the flies should be gone. He told me to keep in touch and let me know how it works. He called me after he visited to check in and about a half hour later he sent me an article about sewer flies.

I love that the plumbers follow up with me by text or phone and take the extra time to let me know how the visit went, what they found, what they did and what I can/should do going forward. We're a new customer and we're incredibly impressed with their service and diligence to the issues that come up in our home. We feel like we are in good hands with Rusty's Plumbing and we couldn't be happier! We highly recommend Rusty's Plumbing for all your plumbing needs!

I had Rusty's do the Mitsubishi A/C multi ductless system ( a/c, heating, dehumidifier) installation in my renovated basement. It took 2 days, they were on time, very professional and informed me of what they were doing so I understood the process, they did all the electrical too. All this on 2 of hottest most humid days of the year. They cleaned up each day too.

I can't say enough how very impressed I was with the team! They were so very dedicated and hard working. I am so pleased with the system it is even better than I could have even imagined. Nancy

I had no heat. They arrived very quickly and solved the problems. Such a blessing to have friendly, polite and knowledgeable employees. Will use Rusty's from now on.

Great company! I highly recommend them. Rusty the service technician was amazing. Our previous company didn't install our furnace the right way. Rusty found a gas leak right away and fixed Everything on our furnace to make sure that it was running properly. If it wasn't for Rusty we could have been in big trouble. Thank you so much for all your hard work at making this bad experience with another company a positive experience with yours. Again I couldn't speak any higher about this company and my experience with them.

I would never call anyone else! Everyone we dealt with was awesome and they did an unbelievable job!

I waited all day for the owner to show up to look at my broken furnace and provide me with an estimate he lied and said he came to my house and the door was opened so he just went in. I was home all day and my door was locked. I tried to talk to the 2 idiots in the office and the were rude and dismissive. I took the day off from work to be there to let the jackass in and he billed for a service call he did not make.

The boy who calls himself the manager is a royal asshole he was yelling at me told not to call there again and hung up on me because I called to see when Mike was going to show up. Stay away they should be shut down!

I've used Rustys many times over the 35 years I've owned my homes here on cape cod. From heating to cooling, and plumbing. Always responsive, always reliable, always fair pricing. You can't go wrong using Rustys!

Our gas water heater failed in December we called a couple of plumbing company's and were told it could take 5 days to replace. Rusty's was able to get a replacement and have installed next day. Fast, professional, careful and clean. Rusty's will be our choice from now on. Five Stars!

Rusty's was recommended by another plumber. Not having experience with them, I was initially concerned. Russ their service technician, met me in the driveway and we went to the "mechanical room" where the boiler, hot water, controls are stored. It was clear from the beginning that Russ was highly experienced, effective in communications and articulated the investigative process to determine failure and the corrective actions being taken.

Within a very short period of time he was able to diagnose the problem and determine quickly the areas that needed to be corrected. Within 2.5 hours the problem had been completely resolved with our boiler running flawlessly! Thanks to Russ for who you are and to Rusty's Morie Anne for the recommendation and for a job very well done. You have gained a new customer!

We reached out to Rusty's about one week ago. A week later and the Job is completely finished. From working with Tom, the VP, to the crew that came to our house, our entire experience with Rusty's was first class. Would not do business with anyone else. Highly recommend.

I don't as cut off by a car in the intersection tonight and the front end of my car was sticking out. The Rustys employee felt that it was in his best interest to yell at me angrily as he drove by. if this is the type of business you want to support that your own business I myself personally hope that this guy goes out of business soon because if that's the type of employees that he's going to employer if that's rusty himself the guy deserves to be out of business. If you want to patronize him it's on you.

Rusty's just installed AC. Helpful, courteous, knowledgeable and the work was performed professionally and the installers took the time answer all questions. I will use them again as the need arises.

Thank you for coming out, giving me a quote and completing the work quickly! You folks are life savers. When no one else would return my call, Rusty's more than came through with quick quality work. THANK YOU!

2 no heat calls over the weekend with no call back till Monday morning. Said there was trouble with the answering service. No such thing as 24 hour emergency service.

As I write I am still, 4 days later, waiting for a return call from the office manager at Rusty's. Back in December, my husband called to have our boiler cleaned. An appointment was scheduled and the technician arrived promptly. While I was washing dishes, I happened to notice that the service person was standing outside his truck talking on his cellphone.

As I passed through the kitchen about 10 minutes later, he was still on the phone. Now I was paying attention and can verify that the service person spent way more time on his cell phone than he did working on our boiler during the entire service call. My husband and I decided not to confront him and instead to wait and see what we were billed. We didn't receive a bill until early March, much later than expected. And, not surprisingly, the time for the labor was about twice the amount that is typical for a boiler cleaning.

Our experience with Rusty's has been very disappointing. Both the service technician and the office manager behaved in totally unprofessional ways and we will never use the company services again.

This company is not 100% and 300%. I made a quotation with 5 companies. When Tom came to my house he offered me better proposals and better price. The installation was fast and clean. I got a lot of help for my reimbursement. or pay a lower price with better quality and I received rebate. best happiness Thank you so much RUSTY'S

Great job installing a replacement high efficiency furnace. Responded in a very timely manner. Great people to work with. Amazing clean up job after the installation.

Rusty's installed a new boiler/water heater in our home. Prices for parts and service were excellent. They were professional and prompt. Very helpful with all the questions we had. We will continue to use them for our heating and plumbing needs.

Jason is service manager there and he makes this company 1 star. He messed up on the service call wiring NEST. Heat stopped working soon after and they dispatched another person who came and fixed it. I suddenly received a bill for the second work order and called to inquire about it. The secretary said service manager would call me back but that never happened.

Today I had another problem with heat and requested service. Jason called me back and said I am on DoNotService due to dispute of charge. He did not even want to discuss the matter. The owner Mike did not return my call either. Recommend avoiding this company.

Skilled competent workers on the cape in a lot of trades such as plumbing are in extremely short supply. If you request mike h at Rusty's to do work you'll be fine otherwise good luck, it's owner management issues and no one to hire and train with a brain.

Our experience with Rusty's was wonderful. They were prompt, neat, fast, and professional. They took the time to answer any questions and concerns that we had. They also took the time to come back to make sure that the heating system that was installed was working properly. I would recommend Rusty's they were great

Very efficient to work with, responds to calls and requests for estimates promptly. Very highly recommend.

Watch your invoice.they grossly overcharge! Not only was I charged $129 for the plumber to drive to West Yarmouth from West Yarmouth based company but was charged for parts that were replaced that didn't need replacing! Oh, and those old parts that were replaced were left tossed on the ground in my back yard. Highly disappointed! There are so many plumbing companies out there, I will not call this one again.

One of the best experiences with a heating company ever. There office people are the best at explaining any and everything. There techs are fast and explain everything. They did all my paper work for Masssave rebates. They also Email everything to as proof they live up to there word. I will definitely recommend them over anyone else.

Do not use! They will not stand behind their work. Awful! Run! We had them do our house in Eastham and everything from broken HVAC system to a leaking shower. I call to report it and they claimed it wasn't there fault. Let me get this straight, you plumb and HVAC the entire house and the plumbing and HVAC system don't work correctly.and that's not your fault. P.S.

One if there employees told me they had a bad employee that didn't know what they were doing and screwed up many homes in the area. Anyone interested in a class action law suit? UPDATED: 6/19/18 Michael R. Of Rusty's: First, I have never been sent to collections and this is total slander of my reputation. I would suggest you remove this false claim immediately or there will be a legal issue. Secondly, did you mention that the house was never used for the full year after your work, as it is only used during the summer? Also, this house is only used for 2 months a year maximum.

Do the math and see how your work held up for approximately 3 months over your stated timeframe. Side note: Funny how you left out the several "services for issues" Rusty's had performed over those years on a brand new $12k H/VAC system that Rusty's installed. Please explain all the service Rusty's did between those dates.please explain.? Finally, your worker/employee told me you had hired people that didn't know what they were doing and where let go. I would never suggest Rusty's to my worst enemy. FIX YOUR SLANDER IMMEDIATELY! I will check back on you progress of fixing the slander.

I had a great experience with Rusty's. They installed two ductless systems. The installation was very smooth and professional. They had a follow-up visit to make sure the system worked properly and to explain the system to me. Finally, to my surprise, they did all of the paperwork for tye rebates. Very nicely done.

This company has blown us off more than once. Called 3 times and all three times they never returned our call. Their knowledge of heating systems isn't what you would expect.

Called today - Company needs to re- access woman answering phone. Extremely rude, dismissive and unknowledgeable of the services her employer provides.

I am not going to spend too much time with detailed review to save your time but I would only call them if you have a lot of extra $ to hire an incompetent plumbing service.