Superior Plumbing And Heating, Inc.

Thank you for "superior" service. I called on a holiday because our air conditioner stopped working. After describing the problem Kevin offered to walk me through some tasks that might fix the issues (a house call was not necessary and would be costly). He spent 20-30 minutes patiently explaining what to do. And it worked! No charge!

Toilet seal was replaced once I convinced the plumber that was why my floor was buckling cost was $248 I found someone to come out and replace the flooring, only to find out the seal was never properly seated and the toilet tightened thus I paid the money out in vain and suffered more water damage as a result. There was no compression of the wax ring to allow it to seal! Will not use again. Do not waste your money as I did

So happy this company is around! It's hard to find good contractors these days but I would recommend Superior Plumbing & Heating to anyone! Very professional from the minute you call & speak with Terri, who has nothing but the best intentions on you & how to fix your issue(s). Kevin was our contractor who came to our home. He was also professional, took his time to figure out the problem & also recommends any upkeep I can do to further prevent issues down the road. Customer service is amazing! Thank you Superior Plumbing & Heating!

We found out on a Thursday mid afternoon that our water heater had been leaking as water was pooling in our utility room. We reached out to Superior and they were able to squeeze us in and swing by that evening to assess the heater, help slow the leak, order a replacement heater, and schedule us for a replacement water heater the following evening.

The next evening, a Friday evening, the team showed up after a full day of other projects and still took the time to remove the faulty water heater and install a new one as well as helping with the clean up. They did not care that it was after business hours to help fix our problem. Superior is very responsive, friendly, helpful, and professional and we would definitely recommend using them for any and all heating and air conditioning services!

I had to re-route the pipes for all of the above slab plumbing in my home. Had several quotes and suggestions on how to proceed, however, Kevin, the owner of Superior Plumbing, was far more knowledgeable than all the other companies. His recommendations were sound and they made sense. Kevin did a very thorough inspection and discovered things none of the other companies did.

He was very precise with his written quote and seemed very honest. I contracted with Superior and am more than happy with the work and service received; they even put down carpet protectors and wore botties while inside. The work is very professional and everyone who sees it comments about how well done it is and asks who did it. I highly recommend Superior Plumbing!

I am so impressed with Superior: I had a hot water tank problem. Called Superior, spoke with Kevin, sent photos over the phone. Cathy followed up with me after researching my issue and providing me insights on what to do. This made it very easy for me and eliminated the stress I had. Kevin and Cathy did not have to go the extra mile like they did.

I own rental properties as well as my current home and have worked with many plumbing companies. Usually, I feel like these companies may not always have my best interest in mind. I am so glad I found Superior as they truly had my best interest in mind, while being quick and easy to work with. While I don't look forward to having any issues, I do look forward to calling Superior when I do. Thank you Kevin and Cathy!

My hot water stopped coming out hot and after trying to fix it on my own, I decided that I needed some help. I called a few places to get an estimate of how much it would cost to have someone come take a look at my hot water heater. The average price was around $150 just to come out to my house! And then I called Superior Plumbing. When Kevin answered the phone, I asked for an estimate.

Instead of giving me a price, he asked me to take pictures of the heater and send them to him so he could try and troubleshoot. We tried a few different things over the phone, but still no hot water. He was pretty sure that a little piece just needed to be replaced, so he asked for the serial number so he could check to see if my heater was still under warranty (which thankfully it was).

I then drove up to Superior Plumbing to exchange out the little piece for a new one. When I got home, I put the piece into place and suddenly my hot water heater turned on! I was so impressed by the customer service of Kevin and his receptionist! They went out of their way to make sure that I was taken care of, without me having to spend a single dollar.

Most places these days just try to take your money, whereas Kevin's focus was to help me, his customer. I have already recommended his services to a friend and I will definitely be using Superior Plumbing in the future!

My family suffered a electrical surge at our residence a couple months ago which caused our water heater to go out (among other items as well). We had the water heater installed only two years ago and naturally called the company who installed it to see if they would assist us in fixing it. The company advised us they could not get anyone out to help us for four days.

I was very surprised and disappointed by this since they did a great job selling and installing our new water heater but did not seem to make it a priority to assist a former customer in a time of need. I then turned to Superior for help. The office manger I spoke with advised me she would need to rearrange some schedules but she would get someone out to us by the end of the day.

After only an hour wait, Kevin (I believe he said he was the owner) was at our house. Kevin was fantastic and very professional. He was able to diagnose the issue quickly, and replace the damage electrical component in short time. Not to mention saving us a couple thousand dollars from replacing the whole unit (which is what the other company said would likely need to be done when they eventually came out). I would highly recommend Superior to anyone and will definitely be going back for any of our heating and cooling needs!

Recently, Superior was out to install new furnace, water heater and additional plumbing to our new home. I cannot say enough about the excellent job Jason and the team from Superior performed in our home. Starting with Kevin (owner) and how helpful and fair he was in coming to our home and working out a few approaches to our needs. That was followed up with Jason's splendid on time performance.

Due the vastness of the job - it took several days to complete which gave me an good opportunity to see the team from Superior at work. At all times they were polite, professional, efficient, always taking the time to explain the why and why nots of everything we were doing. They have no problem traveling from Waterford to Rochester for our business. My husband and I highly, highly recommend Superior Plumbing and Heating.