Showing we care by guaranteeing our professionalism, reputation, and convenience each day. We extend the same kindness to our team members as we do to our customers. If you're a professional looking to make a difference in people's lives, we're the company for you.
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For over 80 years, Thornton & Grooms has been a fixture of the metro Detroit community. When a furnace breaks down in the dead of winter or a frozen pipeline cuts off water to a home, people turn to us for help. We truly care about helping people -- our customers, each other, and our community. The technician or plumber who comes to your home is a professional in attire, experience and character.
Looking to improve your home's comfort, gain peace of mind and save money? Join our Home Care Club and save BIG on annual maintenance, repairs, installations, emergency visits and more! Join more than 10,000 members who are already enjoying hassle-free maintenance, special discounts and convenient service reminders. For $149/year-or less than $13/month-you'll gain access to a suite of HVAC, plumbing and drain service benefits.
We promise to provide 5-star service to every customer throughout our relationship. If you are not satisfied with our level of service at any point, we ask that you inform us so we can make it right before we leave your home. We are a team of skilled professionals who undergo regular training to provide top-notch service at a fair cost.
Reviews (10)
Steven Nemeth
Jun 21, 2022
Dan Beckett my service technician was just an all around great guy! From the moment he came inside it felt like he was more of a friend and not a salesperson. He was very very thorough in his checks and explanations of things and I enjoyed that he welcomed me to watch him and stand nearby. I have used Thornton and grooms a few times, I'm a member of the yearly subscription program which is great, and I can't recommend them enough! Would also like to add that Brian Marshall the salesmen that came out later the same evening was very professional as well! Great company all around.
Mike VanAartsen
Jun 14, 2022
Had low water pressure due to old galvanized pipes. Shawn and Tony came out to diagnose the issue and gave me a quote immediately. I thought about getting another quote just for comparison but since Thornton and Grooms did an awesome job on my water heater installation last year, I didn't even bother. These guys get it. Paul came out with Ryan, Jay, and Will (hopefully I got those right, I'm terrible with names), told me what they were going to do and where they were going to start, and got right to work.
The team worked like a well oiled machine until all of my pipes were replaced and my water pressure was restored. They did a fantastic job of cleaning up as well, it was like they were never here. The crew was also a great bunch of guys. Any time I had a question or asked how the project was going, they were kind and responsive. We talked and joked around here and there and it made the whole situation less stressful and about as pleasant as it could be.
They were very respectful to my dogs as well which is huge to me. If you need any sort of plumbing work done, I would highly recommend Thornton and Grooms. They're all great people and know what they're doing. Thank you for another great experience!
The team worked like a well oiled machine until all of my pipes were replaced and my water pressure was restored. They did a fantastic job of cleaning up as well, it was like they were never here. The crew was also a great bunch of guys. Any time I had a question or asked how the project was going, they were kind and responsive. We talked and joked around here and there and it made the whole situation less stressful and about as pleasant as it could be.
They were very respectful to my dogs as well which is huge to me. If you need any sort of plumbing work done, I would highly recommend Thornton and Grooms. They're all great people and know what they're doing. Thank you for another great experience!
Kathy I. Kindred
Jun 14, 2022
Very nice & professional, he came in and went right to work on unclogging the tub drain. He also took the time to thoroughly explain to me about how to avoid having it happen again. I would definitely refer him & this company to my friends & family. I am very happy with the quality & efficiency of his work. My family & I are very Happy new customers of Thornton & Groom.
Angie Graham
Jun 06, 2022
John and his partner did an excellent job! I am very happy with how professional they were and the great job that they did. He explained to me the benefits of the Home care club and we decided to take the package. I have had many people here to deal with the drain issues in the past. This is the first experience with your company and I am very happy! Thank you! Brad came out and did a follow up camera inspection. He was very informative and answered all of my questions!
Nassie Camille
May 25, 2022
Brandon was exceptional! He was very thorough with explaining the entire process to me as well as extremely polite. He was determined to fix my clogged drain and he never got discouraged or gave up. I am completely satisfied with his work and enjoyed him as my technician. His personality was a fresh of breath air, you could really tell he enjoyed his job and life!
Patrick
Apr 07, 2022
Alex B came out today, 4/20/22, and was fantastic. He's an impressive professional, and T&G is very lucky to have him as a team member! Attached are a few before and after cleaning photos! Thanks, Alex! Justin was professional, knowledgeable, and helpful. Thank you, Justin; I appreciated your insights and suggestions regarding both furnace and AC unit!
Lori Charochak
Mar 07, 2022
Thornton and Grooms provided quick and prompt service. I had my furnace/air conditioning assessed on Monday and by Tuesday afternoon I had a whole new furnace and air-conditioned installed. Brandon and his team did a great job. Brandon answered all my questions and made sure I was pleased with the finished job. The provided excellent service.
Amir Ranjbar
Feb 13, 2022
Great company. They don't leave you without solving your plumbing issue. Very happy with the work Aaron and his assistant did. They are passionate about what they do and make sure they address the issue no matter how long it takes even if that takes more time than they first anticipated. They also clearly explain the issue to the customer, which helps a lot to prevent the issue in the future. Would definitely recommend them.
Nazneen Hasan
Feb 06, 2022
After a rough morning as far as customer service went, the office manager called me and really came through. She ended up apologizing for the events of the morning, and set up a service call and assigned Mark to handle a plumbing issue for my master bath right away. He was kind, understanding, prompt and highly efficient. Also, Dan came by yesterday for my HVAC maintenance and he was also very pleasant. I have to say I'm very satisfied with the way T&G handled everything that happened and I'm satisfied with the service work too.
John Mayer
Jan 04, 2022
T&G was great to work with from beginning to end. -Mike was extremely knowledgeable and professional during the inspection of our existing system. He answered all of our questions and thoroughly explained his findings. -Tequila was also very polite and professional. It was great working with her to get the correct system sized for our home. -Alex, Jason, and Mark were great to work with during the installation. They were very courteous and professional.
