Smoak Heating & Air COND

Arrogant and inconsiderate. Smoak did a HVAC install at a neighbor's house. Apparently, they rented a large fork lift for the job. Once they were done with the forklift, they drove it down to street and parked it right in front of my driveway. They could have knocked on the door and asked me if it was OK, but they just left. The installers said they could not move the forklift because the "boss" parked it there and he had the key.

It sat there over 3 hours before the "boss" showed up and moved it. I told the "boss" that I was forced to cancel an appointment and had to pay for the late cancellation. I got a 'too bad' type of response. I wrote a letter to Smoaks and asked for reimbursement but was completely ignored. Maybe they are good installers, but they could care less about the neighbors. When I have time, maybe I should go park in front of their driveway for 3 hours, but i'm not that kind of a jerk.

Wow. We are enjoying our new Trane unit installed by Smoaks Comfort Control. We keep checking to see if it is working as it so quiet and efficient. The grinding of the 2 remaining condo units is quite a contrast. With hurricane season projected to be an active one. we feel very confident that our new platform. will withstand any storm. The installers were outstanding.

They had to maneuver 31steps in an old home to the attic area. They went out of their way to make sure other condo owners HVAC units were not affected. Clean up was the best we have ever seen. As the owners of this condo unit. we are 100% pleased.

Updating my review --- all was corrected over the weekend! Great to see a company take ownership of an issue a do all they can to correct and provide the best service. Especially high rating for their weekend tech - very hot with what I am certain many homes to service. Unbelievable follow-up! Service: A/C system maintenance

Smoaks came to install an hvac and did not have the proper permits (nor did the owner who had them install it have proper condo association approval to move forward). We called the zoning commission when they arrived and the Charleston permit folks told Smoaks that needed a permit as installing a 7.5 platform in a flood zone for a new hvac and they only had a permit for the system replacement. Smoaks said they would get the permits and wait for approval-they did not.

Now there is an illegal structure in my yard. Would not recommend if want things done legally. You can also see that the platform does not match the other platform nor have privacy fence which we have requested the condo owner to have Smoaks fix in the future. If you want things to look nice or legal-choose someone else.

The technician was great. Professional, on time. Did not try to upsell us on things we didn't need, like some other companies have done. Services: A/C system maintenance, Repair HVAC

Rob saved the day during an emergency after hours service call. He was efficient, honest and professional. He was able to trouble shoot and fix the problem, gave recommendations and made us feel very comfortable. I HIGHLY recommend this company

I chose to use Smoaks HVAC for my new home system installation because I was told by an "in-the-know" source that they were the best in town at what they do. After numerous quotations I chose Smoak's and I am glad I did. They provided me with exactly what I wanted and needed. Namely a new HVAC installed. My old unit was on the edge of the end of its life. I highly recommend Smoaks. They have been doing this work for a very long time and they are very good at it

Messaged Smoak on their website for a service call estimate to check my broken HVAC. Someone called me quickly and we set up an appointment. They charge $94 for the service call, plus whatever the repair costs. They didn't indicate that $94 would go towards any repairs like a competitor did. The competitor charged $79 for service calls. Before Smoak came to check my HVAC, I got another company to come. Appeared my HVAC was toast.

So instead I got Smoak to come for an estimate to replace the unit. Jay B. came and was very friendly and honest. He asked how much my other estimate was and said they would be a little higher; sounded like a little over $6K for a basic 14 seer unit. He said he'd still email me the estimate later that day just in case the other company didn't have any availability to install soon (told him I'd pay couple hundred more vs not having AC for couple weeks).

Four days later, no estimate. That's my only knock against Smoak from a very limited experience, that and they seem to charge a little more for service calls and new installs.

Smoak's has serviced our HVAC system since 1999 and has done great work at reasonable prices. Adam is our favorite tech. He's friendly, efficient and does a great job. We've actually requested that he be assigned to our account as well as our parent's. Services: A/C system maintenance, Repair HVAC, HVAC system maintenance, Heating system installation

Smoak's took this New York City girl who had never owned an HVAC before through maintenance and replacement of two TRANE units at my primary residence and my rental properties. They simply go above and beyond. I've used them for HVAC and for replacement tankless water heaters and other needs and love their annual maintenance plan. The bottom line is this is a company that sticks by their word, has an incredible team and never leaves you in a jam. Don't bother shopping around - go with the best. Thank you to EVERYONE at Smoaks! I wish other companies worked like they do.

I highly recommend Smoak's for HVAC installation and/or repair. We just replaced our old system with a new high efficiency system. From the sales staff to the installation their employees have been a pleasure to deal with at every juncture. James and Whitey did the installation and they could not have been more professional. Arrived on time both days and were efficient, knowledgeable and polite. So glad we chose to call Smoak's, it's nice to be able to sing their praises.

Came right away to fix cast iron sewer pipe leak. Thought they might have to cut a hole in bathroom Sheetrock--would have made job more costly for me to repair in the end. They were able to do a workaround and total repair was kept to crawl space Price was reasonable. I recommend them. This was second time I've used them--pleased both times

Very pleased with the work done by Smoak's. They were professional from the time I first contacted them until the time they finished the project of installing my new HVAC system. I won't hesitate to recommend them to anyone looking for HVAC service/repair! Service: Install AC

We have used Smoak Comfort Control for several years for all our Heat/Ac and plumbing needs. They are an excellent company! What I think we love most is the people that work for them. Every one of them are terrific and very trustworthy! Al was here last week and Al is always great. We have had many of their employees at our home, and I can't say enough about all of them. I have recommended this company to many people, ? And everyone has been happy! Keep up the great service!

I've used Smoak's for many years at multiple homes and also our business. I have found them to offer outstanding customer service, quality products and stand behind their work. Even though I am a loyal customer, I still price shopped our latest mini split installs and they still came out less expensive than other companies. Would highly recommend them for all HVAC needs.

Smoak's was highly recommended to me by my smart buddy who has lived here for years. Very professional guys just installed my replacement HVAC (heat pump + fan unit & coils + thermostats). Two-story house, needed zoning to help even out the temperature between the two floors. Old unit was *old* -- 20 years old. very fortunate that it lasted this long. Great, professional people to work with. So glad I took advantage of the winter-time pricing -- what a great time this week to have this done! Will continue to have all my HVAC needs addressed by Smoak's.

I called this morning called this morning at 7:30. A technician was here, diagnosed the problem, made some minor adjustments and was on his way. Covered by installation warranty. Thanks

My HVAC unit suddenly stopped working, during one our many 90-degree+ days. I was quickly scheduled for a service call the next morning. The HVAC technician, Carlton, and his assistant were excellent. They explained the problem completely and had my unit working within 45 minutes. They were thoroughly professional and provided tips to help extend the life of the system. Their service exceeded my expectations and I will not hesitate to call Smoak's again for maintenance and repair service.

The technician arrived on time and completed the job. I was STUNNED to find out they they charged me $181 for a $15 part- Titan HD Run Capacitor 35+5, which took less than 5 minutes to install.

We just had a new water heater installed. Al did a great job explaining what the best options were & what was best for us. They came back the same day with everything they needed & everything was installed/replaced the way it should be. We are extremely pleased. We have used them about 20 years for our HVAC needs & are on their annual program. They are always prompt and their work is good. We think Smoak's is the best!

We just had a new HVAC system installed. I could not be more pleased with Smoaks! After getting quotes from other companies, Jay Browder got us better equipment and saved us over $2k from the deal we almost took. Thank you Jay! Chris and the guys who did the install did a great job. Making sure that I was 100% satisfied! Karen back in the office was awesome with all the paperwork and keeping the guys on schedule! Thank you ALL! Dan Morris

Very pleased with the service I have received from this company after switching to them due to a less than satisfactory experience with someone else. Adam, who came to my house to service my system was everything you would want in a technician.thorough, professional, on time and knowledgeable. A pleasure to work with!

We had an outside faucet that was leaking badly and after 4 attempts to contact a plumber, SMOAKS came to the rescue. Our technician, AL AHNER, arrived within 1/2 hour of my original phone call. He was courteous and friendly and efficient! Water is back on and our home is back to normal. It's not fun having the water off for any length of time! Highly recommend SMOAKS and they will be on my 1st to call list.

Been using these folks for a decade for repairs & tune-ups, except when I had an HO warranty as they don't do HO warranty work. They only sell, maintain, & repair Trane A/C Heating units. They have a plumbing dept. as well. Prices are reasonable.maintainance agreements are available which gets you 15% off repairs and priority service. Staff &Technicians are professional, courteous, and dependable. Trane is number one according to Consumer Reports.take it from me.my Trane unit continues to amaze people as it is 20 years old and I have only had 3 minor repairs.