Hartlaub Plumbing

Long story short I bought my house in 2017 I had a Bradford white water softener that was put in right before I moved in the tank blew out and was under warranty I called Bradford white they said to replace it I had to use a certified plumber that sells Bradford white I called around and they said they could come today. Thinking I would pay the 180 service call plus labor be about maybe 500 to 600 bucks little did I know Mike showed up this company charged 1250 plus 180 service call for a water heater that's under warranty such a rip off that they charge 1250 dollars to hook up a new water heater that's under warranty.

It took him less than 2 hours for putting in the new one and taking the old one. I won't be using them again needless to say they told me they would be here at 1:45 so I left work early and they showed up at 3:15 I asked Mike if they could drop the service call he said no. Apparently Mr. Holland needed to go on vacation with his family or needs more money.

The plumber did a great job hooking up the new one but basically Mr holland stole my last water heater and going to get a refund from Bradford white and charged me for a new water heater and installation.

Hartlaub has been nothing but amazing every time I use them. The ladies who are dispatchers are super friendly and understanding and the plumbers I have worked with, James and Kyle, are great too. I have needed them for a few emergency clogs and plumbing issues over the past few months and they fix the issue same day within a matter of hours. A tad expensive but its worth the quickness and quality you get. Highly recommend!

We were very relieved to have our plumbing issue fixed the same day. Kyle was great. Highly recommend! Services: Plumbing pipe repair, Plumbing leak detection

Service Call for noisy sump pump. Tech verified that it was operating properly and did not try to talk me into any unnecessary Repair. Very satisfied with Hartlaub and would call them again.

Benicio was upfront and honest, easy to work with and did great quality work. He made sure I was comfortable and informed with all work that was to take place during my sump pump install and answered my questions along the way. I would highly recommend Benicio and Hartlaub Services.

Hartlaub services will be my go to service whenever anything goes wrong with my home far as hot water heater, plumbing etc. It was my first time using they service and Kyle Kuhs was fast and completed the job successfully. I'm happy now Service: Plumbing fixture installation

James and Kyle were very friendly and efficient. They explained everything they did in detail and explained all the options I had. They went out of their way to make sure I was completely satisfied which does not happen that often today. Very happy with the job they did and would without hesitation recommend to anyone Hartlaub and specifically James & Kyle for the outstanding job they did.

Hartlaub doesn't just do the big things right, they get the little things right. I will be calling them in the future - and not just for plumbing. The Big Things: We had an issue with our water heater which I hoped would be simple, but knew it would not - it was old. Hartlaub sent someone out the next day and assessed it, determining that it could be fixed, but explained the expense and risk of the fix versus new - and gave us the options.

We opted for new. They managed to get it sourced and installed the same day. The service guy (Sam, who was awesome) inspected the new unit with me before leaving. Shortly afterward, I went down to clean up the mess I had made and noticed that Sam had cleaned up some of my mess. I also noticed water on the floor. I could hear a drip, but it was coming from inside the shell, not the fittings or anything from the install - I just was lucky enough to get one of the units with a small defect.

I called the after-hours line on Friday evening and they responded quickly. I clarified that it wasn't an "emergency" and it could wait. They sent Mike (also awesome) out the next morning. He looked at it and immediately realized that it needed to be replaced. He apologized profusely, but it was the unit, not the service. All good. He was prepared to jump through a bunch of hoops to replace it immediately, but I said Monday was fine.

He got the new unit ordered and came Monday (right on time) and got it replaced. The Little Things: (1) they are friendly - every single person. (2) they send a text prior to the tech arriving with a picture and little bio. (3) I think they're all trained how to talk with people, explain options, and smile even in difficult situations. (4) they respond quickly. (5) they take responsibility and don't point fingers. (6) they care for the carpets, walls, stairs, etc. - the place was spotless when they left. Thank you!

Jack was our plumber and he was fantastic. He took extra time to explain everything and even took more time to help answer questions about other issues. I am very grateful for Jack and Hartlaub! I recommend them without hesitation! Service: Toilet repair

Hartlaub services lived up to their name and business motto on my project. Jack was a very trustworthy, friendly, knowledgeable individual who takes pride in his work. We are so thankful to have found a company with employees that we can trust to do a good job, and respect our home & pets, when we can not be home to watch over during the project. Jack was on top of all communications at the drop of a hat during the project. he would take any time needed to answer our questions even at less convenient times. Jack went above and beyond by talking with our family members in the trade and assuring them that the job will be done correctly.

Our tankless water heater works VERY well and all of our plumbing looks professional and top notch! Very messy job but the crew was always careful to clean up after themselves to not track it all around our house. Huge thank you to Jack, Allen, Kyle and Nick for all of the effort put in on our project! Highly recommend!

Let me tell you something, it's very rare that I leave good reviews, but this company definitely deserves it! They are honest, reasonable, knowledgeable, and professional. I called them to repair a tankless water heater I'm having issues with. Unfortunately they were unable to repair it at this time because the unit isn't showing any error codes; but that doesn't stop them from still trying until they figure it out. Andy was the technician they sent out, he is AMAZING! Thank you Hartlaub for restoring my faith in plumbing companies. There's not many honest ones around anymore, but I'm thankful you're one of them! Keep it up!

Adam came over to check out our aging furnace. He was able to quickly diagnose the problem and provide a solution. He was professional, highly knowledgeable, and a pleasure to work with. Highly recommended, and will absolutely be requesting Harlaub for their services in the future should the needs arise. Thanks! Services: Heating system repair, Heating system maintenance

I called their emergency line at midnight on a Saturday. By 5:45am, I had an appointment for later Sunday morning. I'm very appreciative of Hartlaub's quick response to my situation. The Technician, Jack, was very knowledgeable and fun to talk with. He did a great job. Service: Water heater installation