North Atlanta Plumbing CO

Critical: Responsiveness I had a new water heater installed in Dec 2021, but they damaged the siding of my home during the installation process. I've called numerous times to request correction of this issue, and they went silent. I should have paid attention to the reviews mentioning the unresponsiveness of this company. This is extremely unprofessional! Service: Water heater installation

I have tried to call and text North Atlanta Plumbing for 3 days straight. No one has responded to my or my tenants calls. We have tried 3 different numbers we have for them, numerous times. We got a new water heater installed from them less than a year ago which stopped working. We have warranty on it and are trying to get it fixed since it's freezing outside but no one is answering or calling us back.

I had my "Rheem" water heater installed by this company. It's still under warranty and the gas valve had problem. I have tried reaching them since Jan 16th and even visited their office at Woodstock, which was locked. The problem with water heater is no other plumbers will repair unless they have installed it. I reached out to the manufacturers and managed to get it fixed. Mind you the call waiting time for this manufacturers customer care is more than 1hour.

Due to a recall on a gas valve, my water heater stopped working. As soon as I texted North Atlanta Plumbing, they had someone out next day to fix the issue. Great work by very professional and personable workers! Thank you. Service: Water heater repair

The guys that came out were very thorough, professional & personable. They went above & beyond to make everything right. They diagnosed & fixed 2 leaks, one under the kitchen sink & one from the master shower, which hasn't been used for quite some time. They had to cut a hole in the ceiling of the laundry room to actually see where the leak originated & were able to fix the problem (the drain). They also installed a toilet & faucet, flushed my water heater &

Wow'ed from the initial call! This was the 2nd company that I had out. Rachael was knowledgeable from the start, which instilled confidence, and they genuinely wanted to earn my business. I can't say enough about Matt Smith and Danny. They arrived right on time and listened to the issues we were facing. They retested some things at their desire (no charge) to properly diagnose that my issue was a toilet valve and not my main pressure reducing valve.

Significantly less of an issue than previously told, and less money too! (BTW, $395 vs. $505 for the PRV from one company to another). They could have just went with it, but instead focused on the the issue at hand. Having been screwed by others in the past, Matt and Danny created a fan in the process. Kudos for repping the company well! The pricing was very straightforward from the initial conversation, to the published pricing on the website, as well as what was invoiced.

I was never "upsold" through the process. Not only was the water heater a couple hundred dollars less, it included the thermal expansion tank, AND comes with a 10 year warranty (vs. only 6 with the other company). I honestly couldn't wait to post a review, not because i thought that they would ask, but because I thought they went above and beyond. Thanks team!

North Atlanta Plumbing came out in one day to re-attach my sink to my countertop in my kitchen. They arrived on time during the window and completed the work quickly and professionally. I would recommend this company for all your plumbing needs. They even quoted my free standing tub installation which is my next project i am going to let them handle.

We just want to thank Bobby and Danny for such a great job they did at our house today. Not only did they do a thorough job, they were very polite and kind! I could tell they put care into their work, and even got on their hands and knees to clean our floors! The job did take long because of such tight spaces, but they did it with such a positive attitude.

We knew they had another job after ours but they didn't rush to get the job done quickly, but did it to get the job done right. We truly appreciate the care and will definitely request them again in the future! (Hopefully not in the near future) But nonetheless, we are customers for life!

They put the health of our family at risk, I wouldn't trust them with yours. While replacing a gas water heater with an electric, they released natural gas throughout the house, forcing my pregnant wife to vacate for hours, and when they left they did not cap off the exhaust pipe opening they created when removing the old water heater, potentially exposing us to deadly carbon monoxide.

In addition, they were wholly unresponsive throughout our entire process from scheduling to getting through the work completion. They were supposed to have an electrician come out to finish installing the water heater but that person never came, and it took a lot of effort to get a response from them to sort that out. So that left us without hot water for the day.

The next day, without any communication, an electrician finally did show up, but wanted to install the wrong circuit breaker forcing me to do a quick search showing that the right circuit breaker was 8 minutes down the road at Home Depot. I had to run down and pay for it so that the job was done correctly. I get that things happen, and I gave them a lot of grace for mishaps up to install but not communicating with the customer is as unprofessional as you can get.

I would not recommend using them at this time. Edit: As you can see, they replied to this review within an hour of me posting it. I wish they had been so responsive when I tried texting and calling them throughout the install and after it was finished about these issues. I guess I'm welcome to email or call them anytime but not expect a response.

Basically, I had a leak in the main water pipe located in my basement. The two employees that came were Bobby and Danny. I believe Bobby was the lead person but they both were very professional. Bobby assessed the leak and explained what they needed to do to fix it. In fact I received a call from Bobby when they were on their way to pickup the product; and he also contacted me when they left the store to let me know the approximate time they would get to my house.

Both Bobby and Danny were very patient trying to fix the leak due to the constant rain. They also made sure to clean up after. I am very pleased with the job they did. I will definitely contact your company again if I have any other plumbing issues; and I will gladly recommend you. Thanks, Phyllis