Falcone Plumbing & Heating

Called them to fix my water heater. Based on status code displayed while igniting the pilot, I gathered it has to do with gas control valve. The technician came and after some troubleshooting confirmed the same for $145 ( face palm moment). What was outrageous is, I was quoted $1412 for a fix with 2 day wait and $2100 for a fix the next day. Shopping around the manufacturer part costs $379 and with this technicianquoted labor of $500, will come for half the lowest price he quoted. Further digging reveals I could get the water heater replaced with brand new for $1500. It just makes me feel I am taken for a ride by this company.

Falcone Plumbing, Heating & Air Conditioning has always done excellent work for us, so when my mother-in-law's furnace wouldn't start, we knew who to call. A technician named Mizael arrived at her home well within the two-hour window in which we were told to expect him, and he was polite and professional. I noted that he was wearing a disposable face covering correctly during the entire job. That's worthy of mention for any customer in these times, but since he was coming into an older person's home it was especially important. Mizael quickly determined that the electric igniter in the furnace had burned out, and he showed me the failed part.

He had to depart briefly to obtain a replacement, and I was impressed that the replacement part was sold by the furnace manufacturer, and that it was not a "generic" part. With a new igniter, the furnace started and operated perfectly. Before completing the job, Mizael used instruments to check for carbon monoxide (CO) and natural gas leaks around the furnace.

He didn't detect any CO, but he did detect a very small natural gas leak where the flexible supply line connects to the furnace. After he inspected and tightened that connection, the leak was eliminated. I appreciate his making those important safety checks and explaining them for our peace of mind. Nobody enjoys having to call for help with a plumbing or HVAC problem, but when you have to make that call, I definitely recommend Falcone!

I had two plumbers look at the problem before. Both said that I had to cut open my walls. I hired Falcone for plumbing because Kevin always did my heating. I had this problem for over two years. Stephen was outstanding. He was thorough. He ended up fixing the issue without tearing open the walls. Stephen has great customer service and was so knowledgeable. I am so impressed with Falcone. Miguel Perez was also very knowledgable with heating and air conditioner. I highly recommend this company.

MY pest control guy let me know I had a water leak in my equipment space under the house. I called my normal plumber and their diagnosis was that the a/c pipes had frozen and the water was a result of the ice on the pipes thawing. I waited 24 hours and the leak grew worse, so it was obvious that the diagnosis was wrong. Some years ago (30) we had used Falcone Plumbing when we first moved to California.

I was referred to them by my wife's parents who lived in Willow Glen. I called and spoke to Mike and as best I could I explained what I thought was the problem. It was a leaking pipe, which was physically located above the #1 a/c unit air distribution ducting. Impossible to access, and equally impossible to see exactly which of 3 pipes the leak was coming from. Mike sent out one of his team memebers, Stephen, was faced with a difficult and time consuming job.

He thought it through and discuused the options with me. Once we had settled on a strategy he went about finding the leak, correcting the leak and then restoring the a/c to a fully working condition. I am very pleased with the end result.

My very old hot water heater tank broke down just before Christmas. I placed a call to Falcone Plumbing and they responded quickly. A decision was made to put in a brand new tankless water heater on the side of my house. I got my new tankless water heater just in time for my daughter and her family to arrive on Christmas Eve. Special thanks to Ray who worked without breaks to install my new tankless water heater right before Christmas! Everyone in the house took nice warm showers on Christmas morning. Great job!

Been using this company for years now and just realized I never updated the yelp review. I think the rating speaks for itself as they are reasonable, reliable, dependable and just get it done 100 percent of the time with no baby sitting! Stand up company that communicates well 5 star for sure! Keep up the great work :-

Had my heating and air conditioning units serviced by Falcone on 10/7/19, and I just wanted to leave a positive review for them. They were prompt, efficient, knowledgeable, professional and with a fair price. I like to support local business whenever possible and will call them again.

Falcone is very professional and experienced to help to replace the whole air ducting at my crawl space due to water damage. They come on time everyday and never complain about the severe crawl space after water damage and being very professional. Owner Mike is very knowledgeable and prepare relevant tests and city permit I highly recommend Falcone and would use they again for any HVAC and plumbing related help.

Hot water heater broke in the evening - called Mike Falcone the next day. They made time in their schedule early in the morning to get it replaced. Super nice crew Cory and Topenga (Ok, the other guys name likely wasn't Topenga, but I forgot) came on time and got the new unit in ahead of schedule. Really happy and showered.

We had Falcone out to repair our original 50's era floor furnace 2 days before Thanksgiving. It had been broken for two years. Not only did they rebuild and install the heater housing back into its original structure, they fabricated steel galvanized straps to support the weight. As a result, the heater works efficiently with the best thermostat we have had in the 26 years we have owned this property. Kevin was prompt, respectful and totally the consummate reliable professional.

Not many people with this experience know how to work on these old heaters and also have the patience Kevin showed and the ability to get the parts we needed to get our old girl floor heater working. We have a warm house thanks to Kevin and his assistant Robert. The price was beyond fair for the quality of work.

Falcone gets it wrong again. I was never his customer, period. I never got upset with this idiot when he told be he did not perform repairs on my heater, while he said he would perform service. In other words falcone would look at it but would not perform any repairs. that sure is funny because falcone is listed in the manufacturers website as trained and authorized to perform service and repairs.

I did get upset when he sent me his little man email. His other slanderous comments will evidence how he deals with criticism of his company. My only question to all the Yelpers, why would you hire this male organ after seeing how he reacts to potential customers? Falcone, time to put your big boy pants on and maybe hire someone who works for mcdonalds to help you to run you business. That could only help. If my negative experience is not enough then look at all the other Yelpers comments about falcone. You have all been warned. Good luck.

I can't say enough good things about the Falcone team, in particular Tim and Alan. We got multiple competitive quotes and are so happy to have chosen them. I can honestly say that they were the most professional, courteous, and polite people we've ever had do anything on our house - ever. They adjusted schedules, worked tirelessly, and did all the little things to make sure the job (installation of 2 new furnaces and air conditioners) provided as little disruption as possible. I cannot recommend them highly enough - they were outstanding.

I had Falcone replace my heater & AC on 5/4/2018. Mike (Falcone) was a pleasure to work with and responded quickly to any questions or issues I had. His installers Tim and Allen are knowledgeable professionals with great attitude. They clearly enjoy what they are doing. Everything went smoothly and I am very pleased with the end result. Thank you!

Mike runs a great business, one that has been family-owned since his grandfathers days. Our furnace broke down, and I started with enduring a series of 2-hour visits from sales people from other companies, who were dong their very best to scare us into buying more than we needed. And misrepresenting the state of our system, the regulations, and the PACE program in ways that suited their interests.

But Mike was a real pleasure, he owns the company and came with truth and integrity. He diagnosed what we really needed in about 15 minutes, in the process saving us thousands in unnecessary work. He scheduled the job immediately, didn't have to wait weeks, and when we had a minor issue with the new thermostat, sent one of his guys over quickly to fix.

He and his team have expertise and are a real pleasure to work with. Tan did a terrific job installing, was polite and friendly, explained things very clearly, and was sincerely concerned about ensuring things worked properly for us. These guys are great, and have my business going forward. I highly recommend them - great value, great service.

Wanted to drop a note and acknowledge the team at Falcone! We came home from a long weekend, walking into a frigid house as our aging furnace had decided to stop working. I tried to self-diagnose and fix it on my own, but it was pretty obvious that this was beyond me. So. I flipped out Yelp and called the top three that popped up. Alan at Falcone called me back within 5 minutes and was at my house with an hour, on a Sunday! Alan was a total professional.

He walked me through the problems and then patiently went through the steps needed to fix it. All the while bantering with my son and I about the NFL Playoff game that he was missing, so that he could help us! When Alan discovered that he needed a part that he did not have, he volunteered to run back to his shop, pick up the part and come back so that we would not have to spend a night in the cold. did I mention that this was a Sunday and he was missing the NFL Playoffs? Alan was back at my place within 30 minutes, installed a new capacitor and limit switch, tested the system and made sure we were OK. If I could give them 6 Stars, I would. this sort of above and beyond service is very, very rare these days. Thanks Alan and thanks to Falcone!

Our kitchen remodel was held up because we needed a vent installed for the fan to be going over the range. We called Falcone and the third generation owner, Mike, provided an estimate on the phone. We asked how soon someone could come to look at the job. He sent Alan the same day. Alan is a mechanical engineer and installed the vent that day. The work is precise and very professional. We highly recommend this company.

Made an appointment for Friday from 2PM to 4PM. Didn't show. Falcone called and rescheduled to Saturday from 8AM to 10AM. Plumber didn't show. Plumber said he didn't get the text from his boss and couldn't come. I took a vacation day from work and waited 4 hours on two separate days.

Decades ago - my mom was one of Sr. Falcone's starting customers. Our family likes to support the community by continuing to do business with family business traditions like the Falcones. Michael sent out Tony or Tomi - not sure which, my hearing isn't what it used to be, who was delightful. But I found the pricing of $700 to replace the cold and hot water pipes from the water heater to the wall a bit high.

Being a senior person without water isn't a good thing, so I felt compelled to go ahead with the job. However, I think I will have to break with tradition and look elsewhere for any future plumbing work. I wish you well Michael.

Two thumbs up for Tony and Michael! We had a water heater leak and needed to replace the whole unit. The leak saturated the wooden panel underneath our water heater as well. Our home required a power vent water heater, which is more difficult to install. Tony talked me through the whole process and also replaced the wooden panel underneath. We had received three other quotes from other companies and Falcone Plumbing and Heating gave the best value. Tony and Michael completed the job in a short amount of time, 3 hours, with clean up included. We are definitely referring them to our neighbors. Thanks Tony and Michael!

A year and a half later, heater still not working properly and NOW they want $200 more after $8,000.really?