Heiden Plumbing Heating & Cool

I was nervous about calling Heiden based on the reviews but proceeded because: 1) My plumber friend recommended this place and 2) most of the negative reviews were about failed callbacks rather than the work. So I called Heiden and was told a plumber would call me back about my issue and to schedule a time. That did not happen so I understand some of the negative reviews.

I called Heiden back the next day, explained how I never got a callback, and that person scheduled me on the spot. I'm glad I called back because I'm really happy with the work and with Scott in particular. My plumbing situation was tricky due to old pipes that were oddly configured and he explained all the options he could take without pressuring me into anything.

I opted for the comprehensive and best long-term option that involved replacing a very old and clogged pipe by cutting a hole in my dining room ceiling. Scott was super thorough, explained everything, tested everything multiple times, and took immaculate care of my house. It wasn't the cheapest ($1,060 for about 5 hours of work and this doesn't include the cost to patch the hole in my dining room ceiling) but the work seems to be holding up. Scott is now my go-to guy for all plumbing and he should be yours too.

Called hide and plumbing to come out to retrieve a snake that was busted off in the drain by another Company Said they were gonna camera the drains so they wouldn't break their snake off and there they broke off 60' of retriever cable of retriever cable snake with a cutter On And I asked them what they were gonna do about it and they said what it is is what it is very professional had to have a dug up Had their cable removed Gave them $500 they told me the bill was going to be 800 they've charged me 1100 and now I wanna put a lean on my property I asked the people to call me it took them quite some time to get back to me they told me that the plumbing line ran out to the other road which was wrong Didn't even know where the pipe ran very professional So I guess what it is is what it is wouldn't wouldn't use them for anything and and wouldn't recommend them

Tess was super helpful and the plumber Scott was great. Best plumbing experience I have had in my twenty years of owning a home. I won't call another plumber going forward! Service: Plumbing pipe repair

Scott and Gary are wonderful! They are dependable, professional and an absolute pleasure to work with. Incredibly knowledgeable and take the time to educate on the HVAC system. 5 star customer service every time! Wouldn't trust anyone else Services: Install thermostat, Thermostat repair, Install AC, A/C system maintenance, HVAC system repair, HVAC system maintenance, Repair HVAC, Heating system repair, A/C system repair, Heating system maintenance, Thermostat installation

Called Heiden Plumbing to service my water heater and was very please with the knowledge and the service I received. A gentleman named Scott came to replace my water heater and while he was there he noticed a Lp gas leak in another area of our basement, he not only fixed the leak but he also checked other areas for leaks with his "sniffer" and found another by the tank.

He explained to me exactly who I needed to call to rectify the situation because he couldn't do it since we leased the tank from another company. Thank you Scott for going above and beyond!

Critical: Punctuality, Responsiveness Called for repair of Furnace on 2/11/2022, NO heat 7 degrees out, as of Sunday 2/13/22 after several calls. NO SHOW DO NOT RECOMMEND Earl Service: Heating system maintenance

Jared came to our house to hook up our city water. He was very professional, informative, on time, and did a great job. We would definitely recommend them to anyone!

These guys were not only timely, professional, and efficient, but were quite informative and willing to talk through both process and problem solving. Great people to work with! Service: Sewer repair

Andy from Heiden and Heiden in general were excellent! Andy followed through with me the whole process, including the estimate, he was at the site as one of the workers and afterwords with invoice and detailed pictures. This was not an inexpensive repair and I was quite concerned. However, I felt confident in choosing Heiden due to their history, BBB rating, their time in business and Andy on the job. I will and have recommended Heiden for any plumbing job, including Sewer service line repair.

Of course my heat went out on the coldest day of the year. Somebody had recommended this company after I tried another I found online and could not get through. Heiden made it to my house the same day, found the issue immediately, found a replacement part, and fixed it same day. The service was wonderful, Scott was great, the price was reasonable and I am only sorry they were not my first call. I have an old furnace and when it needs to be replaced eventually, I will go here first, without question.

They sent a gentleman by the name of Scott. He's simply amazing. I'd give him a 10+ thank you Heiden plumbing.

Decided to take my business elsewhere. I came to the business to get more information and the associate I worked with was very unfriendly and unprofessional. Seemed like they didnt want my business and the company encourages a prejudice and rude environment. Will not recommend to other. What was very alarming to me was when I was trying to inquire about services not once was I given information about a consultation, plumber availability, ect.

I was repeated interrupted while trying to explain the issues occuring with my new home and told by the associate that they don't sell parts and to try Menards. Ridiculous and the worst service I have ever experienced especially during covid when businesses really need the revenue.

I had Tim visit to survey my plans for a bath renovation. He was very professional, and provided all answers to my questions. I look forward to working with him in the future.

We had Heiden come to our Condo on June 18th to have them install a shut off valve. Our Condo Association recommended them, even though we told them they were a 3 star business, and we would prefer to use our 5 star plumber. Anyway they were going to get some information from the Association, and get back to us on where the shut off valve should be placed.

Nearly a month, and we have heard nothing from them. I would never use or recommend or use them. We have informed the representative for our Condo. Not much help there either.

We got Art, and I gotta tell y'all, he answered my questions, was beyond polite and professional and earned my business for life. He was super respectful of my high risk status and wore a mask the entire time, was on time did his work quickly and respectfully. They were the only company in town who would give me a set price for a pre winter check up, and then lived up to it, also they came out the next day. If you need your radiator system checked out before winter don't wait until November call these guys, you won't be disappointed.

I called Heiden Plumbing for help with a Kitchen high end Faucet no other company had a solution for. Edward not only solved my problem without damaging my $1500 faucet. He didn't charge me for the work. Needless to say I was floored and extremely happy. I would of paid anything to remove the cartridge that was stuck. I know who I will use the next time I have any plumbing needs. Heiden!

Heiden came to our house to help with a clothes washer with a leaking problem, and they did a great job. Fast work and not too expensive. They even looked ahead and suggested a solution that would make things better in the long run.

FANTASTIC service! Fast, friendly, and reliable local business owner. They handled my HVAC issues the same day, during the busiest time of year. I'll definitely be using Heiden Plumbing in the future!

Really great local company - have used them for both plumbing and AC/Furnace repairs. Gary is super friendly and went the extra mile to help me out - checked out my units on the roof and made me feel confident that I'm all set for another summer. Can't recommend them highly enough. Mike - Downtown Milwaukee