Will's Plumbing & Testing Service

Critical: Professionalism, Value EXTREMELY OVER PRICED! Price is always above 500.00. No matter what you need done. Was quoted 575.00 for replacing cartridge in shower faucet. That is ridiculous! Another Plumber did the job for 170.00. Will never use them again. They are gougers. Service: Faucet installation

I called Will's Plumbing Testing Service on a Saturday after our upstairs bathroom sink wouldn't drain. To my surprise an answering service didn't answer - a live person took my call! I scheduled the emergency service and it was a short wait time for the plumber, Aaron Saenz, to arrive. Aaron was very professional and courteous. He asked questions, checked things, and then explained what needed to be done.

He removed the things from underneath the sink for me, and put it back when he was done. Aaron even gave me some tips on keeping the drain clear as part of our own home maintenance to avoid emergencies such as the one I had. I thought that was very kind! When it came to prices and payment, I was impressed with how they were able to help us save money. I will definitely call Will's Plumbing Testing Service for future plumbing needs, and I will recommend them to others too!

My pressure was correct but my flow is low. They determined my problem comes from old metal pipes leaving rust in the line. After a small misunderstanding, they returned and fixed the problem. The problem was caused by another plumbing company using the wrong size piping. I now have the correct flow of water outside that had been missing for 6 years.

My sprinklers work again, cutting my watering time outside in half. These are great people. I definitely would recommend Will's Plumbing to anyone and I will be hiring them again in the future.

I was very pleased with the level of service. Alberto and another plumber came on time (not at the end of the service window). Alberto provided me with two estimates based on different ways to resolve my issue and took time to explain each. Within a couple of hours, including time to get the replacement parts for an old faucet, the work was done. No more leak!

Needed a black iron pipe gas line installed from our existing gas line in the attic to our kitchen 2 floors below (About 10 feet over and 18 feet down) for a new slide-in gas range. Quote offered Trac Pipe tubing option as well but chose the pipe. Not an easy install but Alberto kept the drywall cuts to 3 locations as quoted. Also installed a recessed wall box with the ball valve ready for the new stove.

He did a very professional and thorough job, including some pipe routing adjustments due to unexpected obstruction. Side note: Trac Pipe was used for the last 18 connection from original pipe to gas heaters in the attic when the home was constructed 17 years ago and Alberto actually found and fixed a small leak at the Flex Trac joint during the leak testing after his job was complete. Validated my decision to not go with Trac Pipe tubing on the inside of my walls. Overall, Alberto did an awesome job. This was first step of a kitchen remodel so drywall cuts no big deal. No surprises as everything he did was listed in the quote.

I had a disgusting plumbing emergency on a Sunday afternoon. I was referred by my realtor. Within an hour, a professional plumber, Aaron Saenz, arrived and knew immediately exactly what to do. Will's Plumbing & Testing Service cares about their clients and also empathizes with them. They are knowledgeable and will assess and repair any plumbing problems you encounter.

They were experienced and very knowledgeable in the replacement of my tankless water heater. I liked that they gave me options such as I could buy the heater myself and they would install it or I can just purchase from them and they install it. They even showed the cost of each option. I choose for them to just do everything. Before the end of the day the heater was installed and I had hot water. I highly recommend these guys. I had a great experience.

Arrived at our clinic on time. He gave a great explanation of what was wrong with our toilet. They did have to leave to retrieve the new toilet but did so in a timely manner. Very respectful and professional. He made sure to make sure I was happy with the installation of the new toilet. Thank you for coming to Little Spurs! Services: Toilet installation, Toilet repair

I'm so beyond disappointed. I liked Matthew, the plumber, but unfortunately after 3 days of service (had to call each day to fix the issue), the issue was never fixed. Called Sat and Sun. No response. Decided after 4 days of no hot water that I'd get my own help, which fixed the issue. Paid $3000 for new, defective water heater; new water pressure valve ($1200 charged), and then they tried to charge me $900 for 3 cartridges for 3 faucets. Found out later how much cheaper these parts are, so I was taken advantage of.

Don't bother trying the "24hr emergency number (s)" I've been calling and leaving messages for 2 days now in need of services at our facility. Think I'm going to ask for our account to be moved. This is ridiculous

I had a pretty bad leak near my water meter. Alberto came out and repaired the pipe quickly and professionally. I appreciated the updates on service schedule and the quality of work. I will definitely call them for future work. Services: Repair pipe, Find & repair leak

My wife and I own 4 rental properties at the moment, along with our home in Alamo Heights. We have used Will's Plumbing since 2014, when we purchased our first rental property after my retirement. They are our "Go To" Plumber. They have ALWAYS been Professional and Responsive. Their price might be a little bit higher, but "You get what you pay for." The majority of Plumbers in the San Antonio area are all priced around the same; utilizing a "standardized" price menu structure.

You probably have never heard of them because they don't advertise. Instead, they rely on word of mouth. I am a 4th Generation Real Estate Investor, and over the years I've seen it all. I hadn't purchased real estate before as I was focused on my career in medical device sales. I Highly Recommend this Establishment

Albert and Marc were fantastic! They were early for our appointment, they hauled away the old hot water heater and returned with the new one. They were very courteous, very professional, and their work was outstanding. I would highly recommend them to everyone I know and we will use them again for our future plumbing needs. GREAT JOB! SRR & MJR

Like so many, our souvenirs from Snowpocalypse 2021 were multiple burst pipes. We looked on Angie's List for recommendations and Will's Plumbing & Testing Service was far above everyone else in terms of reviews/stars. How do you even get nearly 2000 reviews and still have 5 stars? By being awesome. First, Susan is an angel, a goddess, and made up of everything wonderful in this world.

I count Susan as a best friend at this point. Not even kidding. She is the point of contact for the company, so had been working all weekend fielding calls from desperate, impatient, and understandably angry Texans, yet still made me feel like I was the most important person in her universe. The earliest she could get someone out to us was several days later, but that was to be expected as we were all needing the same help.

I received confirmation texts and reminders throughout the entire process and for every appointment. We even received a photo and bio for Herman, the god among men who came and granted us water. He's family now. The first visit, Herman worked his magic to allow us water while bypassing the greater issues that would require much more time. He'd need to come back later.

This was understandable as the San Antonio area was in crisis and they had to triage emergencies. Suddenly we could flush toilets, wash clothes/dishes & take much needed showers. All thanks to Herman & Co. He came out about a week and a half later to finish the job, which required a second day and maintained excellent safety, work quality, and professionalism the entire time.

I just can't properly articulate our gratitude for Herman and for Susan, who continued to call me with reminders/updates, as well as text. We will never call another company for our plumbing needs.

I received a quote for a kitchen faucet install, gas line relocation (lower 8 inches), shower faucet and head install. I was initially quoted $225 for the kitchen faucet install. Then the journeyman stated that he need to go out to the truck to determine the price for the other two items. He came back with a quote of $1200, with the kitchen faucet listed at $285 included in the price.

When asked about the first price quoted he stated that price is when bundled (odd as the $1200 quote included $285). This company has shady pricing practices. Angi's list should remove them.

We are very happy with the service and professionalism provided by the Will's plumbing crew. Marc & Joseph came out and provided us with a water heater quote. They provided us with many options. Susan and Sam at the office provided great customer service as we completed the service agreement. Marc & Joseph then returned to install. The entire team did an excellent job in providing service.

Wills Plumbing is my go to plumber! Albert and the technicians he leads are very professional and their quality is nothing less than outstanding. Thank you for all you do for our community! RC Sussex

Thank you so much for helping my husband with a repair gone wrong. Your techs were courteous, prompt and very reasonable. Explained our options and had us up and running in no time. You are definitely on the top of our list for plumbers.

Leaky kitchen faucet, garbage disposal and pipes underneath sink had me calling for help. Our kitchen sink was also "falling" more on one side than the other and needed sealing. Marc and apprentice John were super professional and took care of everything! They also took the time to explain in detail a more complicated problem that we did not know we had and the intricacies of the installation of this custom island's appliances. (Our kitchen has 2 dishwashers which were not connected to the garbage disposal correctly by as they should have been.). Repair and correct installation required an additional part and work. Marc installed upgraded faucet and garbage disposal I had already purchased but most of all, corrected the connection of the 2 dishwashers.

My husband and I are relieved problem is fixed and feel confident the sink will not have problems for a long time. They also honored discount I found on Yelp. Highly recommended.