Blue Sky Propane

The worst company ever for many reason, aside from being super expensive, they have horrible organizational skills and poor customer service. I had to call four times for them to get my email correct. I called to add my credit card on file to do auto pay and for four straight months I got late fees because they never correctly added my credit card.

They never fill your tank when they are supposed to and they just give out wrong information all the time and never keep track or make a note of any of your previous calls. I can honestly say that I have never dealt with a more disorganized and poorly ran business in my life. Save yourself somet time, money and headaches and pick another company

I had Suburban Propane install a new tank at my home today. The tech Mack was very friendly and prompt. He answered all my questions, installed the tank, performed the leak test in a timely manner.

They run you in circles. I dropped a tank off for recertifying and refilling. They said they would wait until I picked it up to refill it - otherwise it threw off their daily counts. So when I picked it up a couple days later I had to go in the office to get the tank, take it around to the driveway on the other side of the building, wait in line to get it refilled, then go back in the office to pay for it. Plus their propane is more per gallon than a good many gas stations. Better customer service would have it refilled and waiting for me.

Had a great experience with the installation of my gas logs and propane tank. I cut the logs off by mistake and when they came back to fill my tank the man driving the truck came in and lit my logs again and showed me what I had done wrong great customer service

Have had no good experiences with suburban propane. We have been with them for 2 years. We are set up for automatic delivery every 90 days. They have not diliverered once with out me calling after 4 to5 months because the tank is empty. Then they try to charge an emergency delivery fee for their mistake. Thats if you can even get ahold of anyone to get the tank filled.

I was in a rush to get a tank and propane for a new furnace and should have researched companies and prices first. Once Suburban Propane had me on a 3 year contrac the prices sky rocketed. Three to four times high than other providers in the same area. I was also charged for one fill that I did not receive and by the time I realized it, I could not prove it other than there was no way that much fuel was used, it would have fried the furnace.

The autofill conveniently filled at the highest cost most often, not during low season. I was paying more than $6 per gallon in winter and more than $3 per gallon during summer. I am switching now to $1.69 per gallon.

They arrived on time actually 9 minutes early. Charley did a great job installing my propane tank lines and gas logs. Suburban is less expensive than others, on gas, tank lease etc. Even though my installation was abnormal they charged me 1/7th of what another installer quoted me. Definitely call suburban for all your propane needs.

I don't care how bad you think other company's are, Suburban will literally steal from you. They will sell you propane and then come back and take what you paid for. Do not buy anything from them, I wasted over $400.

The absolute worst! Highest price. After I prepaid to get the best price, and I had to buy way more propane than I needed to get that price, I was charged for the 3 gallons above the 280 gallons I had paid for, in full, in August, they charged me $6.19 a gallon! $23.00 for 3 gallons of propane! My tank was installed improperly. The vent pointed up and under my roof which is illegal.

I was lied to on the phone, and it was then implied that it was I who was lying to them! They picked up their tank 6 weeks after I let them know it was empty, and now they have sent me a bill for $100.00 to pick up their own tank! I wish I had read this review before I chose my propane provider. One star is too many!

Worst mistake I made was switching company's to these terrible people.

They stole the propane I paid for already and told me it was because they came and gave me $20 more and I didn't pay. So they stole the whole tank and took my propane. Now I have to sue for what I already paid for.

Do business with them if you don't mind throwing away money and then have someone spit in your face. That is what you get when you do business with them. I want my money back.

Major SAFETY concern. In March of this year I took my 7 gallon propane tank to this business to get it filled before our first RV trip of the year. The technician was about to connect the tank to the filling station when I asked: "when does this tank have to be re-certified"? The technician checked an told me it was due in 2016 and he could not fill it without recertification. Now, I had my propane tanks filled for the trips in 2016 and 2017 at the same location and nobody had checked the certification date.

This means I was traveling with tanks without certification, in my opinion a clear safety risk. I would have expected the business to check the tank each time it was refilled, This business hasn't done this for the last two years! I asked for re-cert and requested a pickup date of Friday that week, I believe I dropped off the tank on a Tuesday. Friday at 3 PM my tank was still not done.

The front office person was very helpful and she asked a different technician to have my tank recertified. The whole process including filling the tank took only 10 minutes, apparently only a visual inspection is done. Before the next trip in a few weeks I took in the second tank we have on our 5th-wheel. I dropped it off Thursday last week and asked for completion by Tuesday, which the friendly office person wrote on my order, which I prepaid. Tuesday the recertification was again not done and I was told I would be called when the tank is done.

I had to call Thursday afternoon and was told the tank was done. I picked it up today, no apology just the technician putting the blame on the front office as they had "gotten the wrong name" and "they should have called you". Needless to say that I will not go back to this company. The lack of safety concern and the laid back "we get it done when we get it done" attitude are UNACCEPTABLE.

I have NEVER HAD such terrible Customer Service as I did with this company. I bought a new home, had a Propane line put in as I purchased a Cook Stove and Fireplace and we do not have NW Gas. I signed up with them the end of November. I called repeatedly to get them to bring me a tank as my Grandson was coming home for Christmas from the service and I was cooking Christmas dinner.

I got no delivery no nothing. I would call and the receptionist would say I am sorry you must of got lost in the shuffle. On December 21 I demanded to talk to owner or manager and BEGGED (and even broke down and cried) asking them to get me a tank so I could cook Christmas dinner. All he could say was I am sorry we don't have a technician to come out and hook you up.

They finally delivered a Temporary Cylinder at 7:00 at night on the 23rd. After many calls I never got the 120 lb tank that I was set up to get. They even sent their driver out to fill the 120 lb tank that was not here. BUT I sure have gotten Bills for set up fee, Tank rental and a Fill. I finally got signed up with another company and have what I needed in less then 2 weeks.

Today I got a call from a Collection agency with the company to collect a check for tank, fill and set up fee. She said I am sorry but you have been billed so I need to collect it. I don't think so. Please share with friends that are thinking of using this horrible company.

Beware! I unfortunately got into a three year contract with these people and they started putting the screws to me after about a year. They would send me a bill for over $5.60 per gallon and when I called they would lower it to $3.60. and then the next month.same thing. My three years couldn't get over fast enough. That seems like no way to do business. I wonder how many other seniors just paid their bills at the higher price. I am now paying $2.62 per gallon. Now they want to charge me $90.00 for hauling away their tank.

Called a head of time to make sure that they were open before I drove across town on icy roads to get there. When I arrived, the 3 people in the office said they could not help me with a simple 20lbs propane cylinder. Apparently the *only* person would could deal with a simple request like that had left with the truck to deliver cylinders and would not be back until the late afternoon.

I complained that I had called to be sure they were open. Their reply "oh we are open, there is just no one who can help you." These guys are real business geniuses, as their response seemed totally adequate to them! (Huge eye roll)

I went to Suburban Propane for the first time this week, to get a 1-gallon propane tank serviced. The tank is part of our Weber charcoal grill w/ gas starter and its certification was many years expired and it has a quick release connection that prevented companies like UHaul and Airgas from filling it. The staff at Suburban Propane were so helpful and accommodating and I was very pleased to be able to get the tank recertified and filled while I waited for only a few minutes.

WORST propane company ever! Our 500 gallon tank was put back behind our house before the house was built and unfortunately there is no way on earth to get it out of here and Suburban was stubborn with us for the last 26 years about selling it to us so we would have to call them every time we needed propane and we would have to negotiate a reasonable price comparable to other companies with lower prices per gallon.

They never gave us as good of prices as other companies. Finally after 26 years they sent someone out here to look at the situation because we became furious and hired another company to come out and connect another smaller tank up and told Suburban to "come get your tank "so they agreed to let us buy the tank because they couldn't get theirs out of here. Go anywhere else!

Awful customer service. Avoid this place. My wife packed up our two children, two propane bottles from the BBQ and attempted to have them filled. She was told to sit and wait for someone to help her. After 20 minutes she left. The attendant was "working" with another customer and ignored her the entire time even though she was in the same room. Either pay attention to your customers and provide basic service or don't allow walk-in business off the street.

Not for consumers. Customer service is terrible. I found what I needed at my local Ace Hardwear, go there or support you local hardware store. I called and they said they are open till 4:30pm. I called again to verify parts available and they couldn't then also said the parts department is only open till 2:30 pm. I arrived at 2:25 pm and asked for parts; the first clerk said the parts department closed at 2:30pm.

I stated it was only 2:25pm and clerk #2 began to laugh and told me to come back tomorrow or call first next time. They should publicly post the parts department is by appointment only.

I have an older RV with a propane tank that was over filled by Uhaul. I contacted the Oregon Fire Marshall who recommended that the propane supplier (Suburban Propane) be contacted, as they deliver and also train the people on safe propane handling; so that they could "flame off the excess in a controlled burn" in order to fix the problem safely. I have been trying to contact Mike King, NW regional manager since Tuesday afternoon, to no avail.

The State Fire Marshall has also been unable to to reach Mike King. I have been told my overfilled propane tank is dangerous by the Fire Marshall's office. I can not get Suburban Propane to talk with me or agree to fix the problem of my over filled tank and I am concerned for the safety risk. I am deeply disappointed that Suburban Propane does not seem to regard safety or integrity as a value, especially in the dangerous world of propane. DO NOT TRUST THIS COMPANY.

I can't believe this nightmare continues. When we went to suburban in beaverton, oregon the staff offered us this great deal on a tank rental and propane was almost $2.80 a gallon. that price was comparable to other local companies so we signed up. This is where it turns to what, in my opinion, is extortion and outright gouging. when my tank ran low in less than half the time suburban said it "should" last, I called for a fill and was told the price per gallon was $7.45! i asked to talk with the store manager and he told me that was the going price.

I called other companies and got a price of $3.85 per gallon to $4.25. i called the store manager back and he began to yell at me. rather than play his word games with him i cancelled our service and told the manager himself to have their tank picked up and removed from my property. That was over eight months and several calls to them before they picked up the tank last week.

We got a bill from them a couple days later for the next years tank rental! Called the billing dept and they "fixed" the problem and showed a zero balance. Now we got a bigger bill to pick up the tank! $90.00 after leaving it on my property for eight months. I wonder how the employees feel knowing that their paychecks that support their families come from ripping off and extorting their fellow Americans? My family fought and will still fight for the freedom of the people and this is how suburban propane thanks our veterans?

Best place for propane/parts on the west side! Bill and Tom are very friendly and will help you out with whatever custom propane need you may have!