Empire Plumbing CO

Critical: Punctuality, Quality You set up an appointment and 6 hs later they don't even know if they are gonna make it. They were supposed to call you back and if you don't call them you would never know what's going on. Horrible experience. They need more competitors in South Beach to be serious. Service: Drain cleaning

Critical: Professionalism Terrible customer service. The receptionist hang up on me on the phone without giving me the time to explain her what I had to say. So unpolite and presumptuos. Don t call them

I did a huge job with them a few years ago. Over 20 thousand dollars worth. They did a great job. Fast forward to today. I've been calling them for over 5 months for a quote and then NEVER return calls or emails. I remind them that I paid them over 20k in the past and that everything went well. The owner was inviting my wife and I over for a bbq. We had NO problems.

Fast forward to today, NO ONE will talk to me AT ALL. I spoke with the book keeper, she promised she would find out why no one is calling, she never called back. I called her back over a week later, she said she didn't call because there was no reason to! She had no information on why no one would get back to me, so she though the best course of action was to ignore me.

I'm blown away by the UN-professional attitude they have now. The owner won't even return my emails. There's always time for that no matter how busy someone is. I really thought my 20 grand would buy me come credibility with them. NOPE, I'm just another person they don't want to take any time out for. BTW, The job I wanted them to do was bigger than the first. If that kind of money doesn't motivate a small contractor, nothing will.

Couldn't determine the origin of a leak. The team at Empire Plumbing used their tools to solve the mystery and patch things up in a quick and professional manner. Service: Plumbing leak detection

Empire plumbing is a very responsible company. They do very professional work. They always show up on time and always well stocked with all materials necessary to perform the job. All their employees are very professional and respectful to the privacy of your home. I strongly recommend this company

Called Empire Plumbing for a tub stoppage, last week. Luis the tech who came was amazing. He was super professional, clean, and courteous worth every dollar. Service: Drain cleaning

Always a great experience with Empire Plumbing. They installed all the fixtures on my bathroom. They are punctual and I'm happy I could rely on them over the last 20+ years! There's a reason they've been around that long. Thank you Al and the rest of the team.

Empire is exceptional, the best experience I've ever had with a plumber/contractor. They showed up on time, worked around a building maintenance issue that was beyond their control, completed a flawless repair, and left the place spotless after they cleaned up. Total professionals. Can't recommend these guys enough- amazing job.

Unprofessional - HUGE lack of Customer service I am in the property management business and work with many luxury homes in the Miami Beach area. I called Empire plumbing to service one property for an emergency seems that my client had also booked a different company at the same time, however both plumbers showed up. I contacted Empire and told them they're services were not needed response it was too late since technician was already at the property. "Ok that was my fault", however if there was a fee that needed to be paid due to the service call we would have paid it, unfortunately no fee was charged to us. Moving forward I called empire plumbing to schedule a service with a different client assuring we will need there services, Receptionist or Phone operator answers the call and immediately says we are not providing services to you because our plumber was turned away once and IMMEDIATELY she hung up the phone on me. Gave me No chance of explanation.

I can assure you that's lack of customer service! Guess what Empire Plumbing your loss. I Would not recommend this company to anyone! ****TIP for the future It's important to understand customers needs before choosing to not service them.