Longacre Co

Great job, five stars not enough.thanks to Darin and Scot, from estimate to final a wonderful project.highly recommend. Great job well done! Services: Remodeling, Shower repair, Installation

The Longacre Company is our "go to" company since 1980 for all our plumbing and electrical needs. Dependable, knowledgeable, professional, fast, courteous and very tidy. We've had many things replaced in our home from a water heater to kitchen and bath remodel. They fixed whatever was wrong the first time and never had to get them back because something wasn't right. Just recently had 3 appliances replaced. Many thanks to Joanne, Darren, technician Scott and his helper for the fast and efficient service! 5 star service!

Heater was not working. Called them at 10am. By 3pm it was fixed. Fair price Great service

Very pleased with every aspect of service and installation of my new gas furnace. I have been a customer with Longacre for about 10 years, and this is the third major appliance I've had them install. Eric, Mike and Josh went out of their way to answer all my questions and explain things to me throughout the entire process. Thank you guys and the entire team at Longacre for doing an outstanding job.

Contacting 3 different companies to replace our 19 year old heat pump system, Longacre's got the job hands down. Our decision was based on our meeting with Eric Bauman, HVAC manager. We liked all his answers to our questions and concerns. The price he gave us was also the best price. We also liked that Longacre's is a local company if there are any issues.

The installers did a good job. There was a problem with the base. It had a large corner that broke off. I took a picture of it, emailed it to Eric and he replied quickly that it was totally unacceptable and it would get replaced and it did, the following week. When everything was finished, the work area outside and inside was left very clean. We are very happy with the final product, an American Standard Heat Pump System.

Had a mini split installed, needed electric to it as well. asked them to run extra lines while they were in the panel, had to fish thru a finished basement to run these lines. did a great job, very little patching needed after the fact. Great price, great guys, unit installed and lines run in a manner that is well concealed. other quotes were to run lines up outside of house and have outside unit sitting on driveway. Eric had unit put under deck walkway and lines run thru garage, so from outside nothing is seen. very pleased with entire project

I would not recommend anyone use Longacre for their HVAC needs. We had a unit that was not cooling well. Scheduled an appointment and they were booking 5-6 weeks out. Called back when the unit started making loud noise like the fan was dying and they couldn't move me to a sooner date/time. Technician came and found nothing wrong because at that particular time the fan was not making its death noise.

So paid $105 for nothing and now had to call another company for repair. New company has a far better rating, showed up same day and only charges $79 for diagnostic which they put toward the repair anyway. Do not use Longacre.

I just want to say thank you to Jeff and the Longacre team of professionals for the prompt and courteous plumbing service. We appreciate the quick call back and scheduling of services to clear our drains. I would recommend Longacre to anyone looking for professional AC and Plumbing services. Thanks again.

Critical: Value Longacre replaced a Carrier blower motor on my home heating system. It lasted only 1 1/2 years. The warranty was only 1 year. Totally unhappy. Cost me $1900 to replace the defective motor. Better have deep pockets if you use their products.

Awesome experience. We had two brand new doors put in our house and they even fixed one that needed a little attention. Highly recommend them. Very clean and professional company. Couldn't be more happy. Will definitely use them again for upcoming projects.

We have used them a number of times over the years because of convenience. To say the service is hit or miss would be an understatement. The techs are sometimes great and sometimes they sit there for an hour on the phone, call someone to come help and then still don't fix the issue. then Longacre's complains when you question their bill.

The last time we had them here the came to fix our heater. and got it working again, told us they didn't have the right part but got it working. They said call the office and have someone come to clean the heater and make sure they bring the right coupler - that was a Saturday. Heater went south again Sunday evening so we called Monday morning and told them. they sent someone out who said they couldn't fix it because it needed to be cleaned.

I explained what the last tech said and the guy called the last guy - they fixed the problem but still didn't have the right coupler. Came back a day or so later and fixed the coupler and then billed me for three visits and every minute they were on-site. After several months of arguing with them they finally corrected the bill - but the hassle just isn't worth the middling quality of work.

STAY AWAY FROM - Longacre. They are not professional and will take advantage of anyone not knowledgeable. Case #1: Dryer Repair - Need to replace motor. I found belt came off dryer continued to work 2yr+ w/o issues. Case #2: Sewer Drain Backed up - Serviceman broke plastic sewer line cleanout costing us $4.5k to repair. Case #3: 94 (dangerously hot) deg today HVAC needs service/repair - Won't come out because I sited #1 and #2 (when #2 occurred) with no review or apology offered. IMHO. Completely unethical. Stay away unless you watch their every step. HTH Others.

I have been using the Longacre Company for my heating and air conditioning servicing needs for years and couldn't be more delighted. Everyone from Cheryl, who takes my appointment to the Nate, one of the many great service technicians that they have working for them. When it come to repairs, their pricing quotes are always accurate and very competitive. I recommend them to all of our friends and will continue to use them every year for annual maintenance of our systems.

We lost hot water and heat in our home. We always relied on the for the work, We called, they could not come out unless we paid overtime rate. Had someone else come out. They got it to work, but went back out. In the morning called them again, they said they were booked and would get back to me, Called someone else they got out and we got the heat going.

Their tech showed up, I told him we were working with heat. he wanted to get part numbers and be competitive on pricing. When he was leaving I noticed their was no display on the unit, had him come back in and he was working on getting the unit back online. We lost on what he was doing. Tech was not familiar with the unit and used us to learn on it.

He had giving me a bill, but when I checked online the bill was additional 84.00, I called they said it was a support call fee. I NEVER heard of such a fee onto the costumer.

Wanted to let everyone know that the service i had provided through The Longacre Company today at my home was the best! The service tech, Frank was very efficient, courteous, helpful, informative and thorough. My problem was solved quickly and efficiently. He cleaned up nicely after doing a fantastic job and I couldn't be happier with the service.

Also provided me some additional information for services I may be considering in the near future. Thumbs Up! When you have a home repair issue, this is the kind of service you look so forward to receiving. A pleased customer!