Crafton Plumbing Inc

Crafton came out to work on my kitchen sink. The plumber left the drain disconnected so when I turned on the faucet, the cabinet under my sink flooded. I also had them change my outside faucets. They did not give me the opportunity to choose the faucets and they installed cheap plastic junk for a high labor cost. Completely worthless and will need to be redone. Will NEVER use this company again.

Grafton plumbing is excellent of what they do, what set them apart from everyone is honesty. They are the most honest people I've seen in the industry.

Amazing and will use again. We initially called Tiger to fix an issue and were quoted outrageous amounts but we found a price that fit our needs and got the fix necessary for our water heater situation. A couple of months after our repair we had another issue arise, we called Tiger again and was quoted another outrageous amount, this time we contacted Crafton for a second opinion and wow the difference not only in knowledge but the price quote as well was drastically different. To top it off the lady who answers the phone is a delight. Crafton has a repeat customer from here on out.

Had a toilet that had been installed by Tiger Plumbing. Must've been the cheapest toilet that existed. Flimsy seat and lid. Constantly getting backed up and was leaking water. Had Tiger send someone out to fix it. After three tries and still no better, I gave up on them. I lived with the problem for a while, but it eventually became worse with the leaking.

I had a plumber come by and look, and discovered the tank was cracked. That plumber said about $486 to replace toilet. Didn't have the cash at the moment. Once I had the cash, I couldn't remember what company I had give that quote, so I had Crafton Plumbing come by and take a look. They fit me in on the same day I called. They replaced it with a much better quality toilet. Reasonably priced at $525.

I had somehow broken the shut off valve at the toilet, so that was replaced as well. They showed up right when they said they would. Professionally done. Courteous. No mess left behind. And, unlike Tiger, didn't try to talk me into purchasing a bunch of other stuff I don't need.

Was 1 hr late. Had a bad attitude when he did get here. Charged 285$ for about 50 minutes of work. That includes going for supplies of about 30 minutes. Used him before and was well satisfied.

Way overpriced. I calculated it, and he charges nearly $350 an hour for simple labor. We got a 15 minute job that required no parts and it cost us over $250. Will not be ordering from him again - we feel swindled.

Thank you Crafton for getting me an appointment within 24 hours of my call. Your service tech took care of what the providers my home warranty sent couldn't do. Thank you for putting a stressful situation at ease for us!

Called Crafton out to have a garbage disposal replaced, they arrived promptly and had it installed in no time. They even fixed a faucet valve for a bathtub for $75 that I hadn't fixed because I had been quoted over $1,000 to fix by another company. Nice professional guys that I wouldn't hesitate to call again. I don't usually do reviews but reviews helped me find this company and the reviews were right.

Tony Crafton arrived at the time promised and proceeded to do some routine maintenance items. Thereafter, he installed a water-powered sump pump back-up system that takes the place of my old battery-powered back-up. This was, I believe, a major project as it required the installation of a new sump pump as well as the water back-up system. This project required extensive plumbing in the routing of existing indoor water lines to power the new auxiliary pump. Tony, was the complete professional doing all work quickly and, I believe, efficiently.

When done, Tony left our home just as he had found it with no scraps or debris having been left behind. I will add this: Tony Crafton is "old school" in that he maintains very high standards for his work. Not only must it function properly but it also must please the eye. New pipes are tucked in and follow the walls or ceiling and do not just "hang out there somewhere." Finally, let me add this, Crafton Plumbing's prices are quite reasonable and, I find having dealt with the bigger mobile plumbing fleets, the estimated price is the final price. Also, not to be overlooked, Crafton Plumbing has been in business for a long time and has any number of people who can be contacted if potential references are sought. Really, I do not think that any person needing plumbing work could ask a better plumber into his/her home. B. Brill Collinsville, IL

Crafton did an excellent job. He and his assistant showed up on time and completed the job in only one day. New hot water heater, shut off valve, and copper pipes. His assistant discovered an active termite colony in the crawl space. He used to work for a pest control company so he was familiar with termites and their damage. The large job came in under the quote because he didn't have to snake two drains. And it was done in one day versus the quoted two days. I highly recommend Crafton plumbing.

Crafton was able to come quickly to fix my water heater. It was so clean by the time he left, you would never have known her was there in the first place. Very respectful.