Bieg Plumbing Contracting

I contacted Bieg Plumbing about fixing the main water valve inside my house a week and a half before a scheduled appointment, stating I needed an appointment in the second half of the day. They told me they could not guarantee an appointment if a hospital or school called and that I should check with them they day of the appointment which I did. I called a 10:00 AM to see if they were going to be able to come out before using 4 hours of vacation time to get this work done.

I was home at 12:00 noon and waited and at 3:29 PM they called and said they were not coming out. I lost 4 hours of vacation time for nothing. YOU CANNOT COUNT ON BIEG PLUMBING TO SHOW UP. DONT BOTHER MAKING AN APPOINTMENT WITH THEM. THEY ARE RUDE AND DO NOT CARE ABOUT CUSTOMERS.

The plumber came out to look at our sprinkler system pipes. He ordered a part and when it came in, returned to replace it. With further inspection he realized there was a crack that would require a complete replacement, upwards of $1000. I asked if we could plug it and do this later and not only did he not charge me for the part we ordered, but after 2 hours of work he didn't charge for the visit! I'll definitely use them when we decide to replace the system.

Glenn did an excellent job, and was very kind, helpful, and professional. I will definitely use Bieg Plumbing for any future plumbing issues. Super fast service too! Service: Faucet repair

Had excellent experience with Bieg. I had several smaller fixes (replace saddle valves, replace outside hose bib/spigot, fix leaky main valve shutoff, etc). I really liked their approach to the job, i.e. they said it is a time and material approach, they were very upfront about the hourly rate, and visit charge. They gave me a rough idea of how long they thought it would take but said it would really depend on what the work involved once the plumber took a look at it (which was very fair in my mind). Was able to get an appointment that was just a few days out.

The day of the appointment the plumber (Dave) was on-time, very friendly, very knowledgeable, and did an awesome job. The outside spigot fix was complicated due the basement being finished and very limited access to where it came in the house. Dave came up with an excellent and simple solution for it. Very happy with the whole experience. I did get an estimate from one other plumbing company and they had much more of a corporate like sales process (had gold, silver, gold, band-aid options for each repair presented to me on an ipad ) and the band-aid estimate they gave me was more than double what Beig charged me. Highly recommend Bieg.

I have worked with Bieg over the past 5 years at multiple homes owned and leased out. They are always timely when I need them most. The same guy has been servicing us for the past 5 years which means Bieg treats its employees right, and employees treat customers right. Services: Sewer repair, Drain cleaning

Everyone at Bieg is outstanding to work with. They are always responsive to emergency calls and day to day repair and replacement. I have worked with them with at almost all of the commercial buildings I manage. I would recommend them to commercial and residential customers. They are honest and looking for the best possible solution to any problem.

Dave was great. He was able to quickly assess the issue and fix it without adding extra parts or services that weren't needed. He also answered my novice plumbing questions kindly. Great job! Service: Plumbing leak detection

Steve from Bieg came to work on my bathtub faucet that had been leaking ever since it was installed about six years ago. I have had at least five other plumbers look at it and they could never get it to stop totally. In the last few weeks, it became more of a steady stream of water rather than a leak. Steve managed to get it totally stopped and I couldn't be happier. He was thorough and extremely professional. He was also very friendly and I would highly recommend him to anyone.

Steve came to my house to look at my kitchen faucet and see why it wasn't rotating. It was beyond repair, but noticed it was made by a company that has a lifetime warranty. He went out of his way to call the company and had it replaced. Within a week my new one came in and Steve came back out to install. Steve was very professional, has good customer service and will highly recommend Bieg Plumbing to others.

They installed a gas line for a stove at our house. Unfortunately the service tech. did not have the proper (basic) line to do the job so he had to travel 30 minutes one way to get the line and of course 30 minutes back; all while on the clock. The line used was not very common but I did notify the office ahead of time that we had the particular set-up that would require said line.

When it was all said and done the tech. got the line installed and then someone from the office was gracious enough to call me and offer a credit for 30 of the travel minutes to get the line. I accepted.

Bieg was prompt, pleasant and although there was some unforeseen additional work to get our job completed, we were informed the entire time and they kept the costs under the agreed contracted price. At one point they had 3 people consulting and working the job! Their laborer Jeff was awesome at drywalling and very knowledgeable (30 yrs experience). I completely enjoyed my Bieg Plumbing experience!

Would not recommend. Poor service quality and quite expensive for something that didn't get fixed. Was charged for half an hour more ($75) than the service I received because they said they started service at 8:45 AM (instead of 9:00 AM like they actually did) and because the repairman chatted for another 20 minutes, and that was on top of a $150 fee just for showing up. Requested service for toilet that was running.

Service man said it was an easy fix. Fast forward two weeks and the same issue still exists. Called to get them to come fix what I'd already paid them to fix, and they said it would be an additional charge for parts and labor (only thing they'd waive was the arrival fee).

Disappointed! Contacted them about doing some commercial sewer repair; they confirmed they serviced the area. The subsequently came out and communicated they would submit a quote for the repair. Since then I have contacted them weekly asking for the quote; today they advised it was not in there service area and are not going to provide a quote etc.

What I don't understand is; why did they take the appointment and why did it take 4 weeks and 4 phone calls to them before they advised mr of this. Needless to say I won't be contacting them again.

They are very courteous.professional and reasonable. I've used them several times for home and work and they always give an honest recommendation for the issue. The technicians are respectful and considerate to your issue. I highly recommend Bieg Plumbing for all of your plumbing needs.

Garbage disposal rusted through and there was a smell coming from the water. Researched and selected our own garbage disposal, specifically, that could be hard-wired to replace the current disposal and called Bieg to install. Plumbe was able to find the source of the smell quickly and replaced the hosing quickly, that was excellent. However, told us our disposal could not be hard-wired and we would have to call an electrician. Refused to look at instructions that explained how it was hard-wired. Also, would not wear his mask properly. Called Bieg to tell them this was an issue was told this was a miscommunication.

If I had known they couldn't do it, I would have called someone else to begin with. Now the disposal is installed which is going to make setting it up that much hard. If you decide to use them, I would be very clear with what you need and consider getting it in writing. Update: The garbage disposal we purchased is a Moen that could be either plugged in or hard-wired.

After reading through the instructions, we were able to connect it ourselves in 15 minutes. It would have taken less time if it weren't already installed. Turns out, we didn't need a professional for this after all.

STAY AWAY!$1860.00 plus to remove and install a water heater is OUTRAGEOUS I had Bieg come to my house to Put an expansion tank on my water heater, bring it up to code and pull a permit so it would pass St Louis County Code. Joe came and said he didn't have time that day because I didn't ask for all that. I called twice to make sure they knew what I wanted, apparently they don't listen. VERY CONDESCENDING don't know if it was because I was a woman or they are like that to everyone.

Two weeks prior I had Mark from Bieg clear my drains from tree roots now Joe said I have a slow sewer drain WHY? after paying $ 300 this isn't fixed. After installing the water heater my laundry room sink does not work, per Joe calcium build up so now I have to buy a new faucet. Totally feel like I was taken advantage of after a total of over $ 2,400 NEVER NEVER would I recommend.

Professional and reliable, they show up when they're supposed to and get work done promptly.

Very happy with the service Bieg provided and would recommend them for all plumbing needs. We needed some work due to a toilet issue (wouldn't fill). After trying some basic troubleshooting the shutoff valve at the wall started leaking. We called Bieg and made an appointment. To our surprise they were able to squeeze us in early. When Kevin showed up he was very professional and followed all COVID protocols. Needless to say the leak was difficult to narrow down. Kevin stuck with it and did an excellent job, his patience and perseverance paid off and he fix the leak. Thanks and highly recommend Bieg plumbing

Just called to inquire about their plumbing services and encountered the rudest lady on the phone. It was like it was an inconvenience for her to provide any information as if that's not her job. Not sure of the quality of their work because I couldn't get past the terrible customer service.

NEVER EVER USE Bieg Plumbing! They charge more than other companies and they don't stand by their work. They snaked a line from our laundry room that was draining slowly. 60 days later and we are having the same problem. Bieg offered to waive the $50 service fee, but wanted me to pay the hourly rate again. They charge $140/hr btw. I refused on principle.

Other companies have done this work for me before and each time they snaked the line further out and it cost me about $30 less. Plus the issue stayed fixed for 2-3 years. NEVER EVER USE Bieg Plumbing!

Bieg Plumbing, was the plumber of choice, at my place of employment. Their employees, were always friendly. Knew what they were doing. Efficient. As a result, I've used them twice in my own home. Came at exactly the time they quoted. Quickly assessed the situation, and fixed it. Both individuals were personable and efficient. They even gave me tips on how to take better care of my plumbing. Very pleased!

Rude customer service and shoddy plumbing work. A St. Louis institution. I would never recommend this to a friend. Maybe my worst enemy. Mark b. I feel I must apologize for not being specific. The issue is not with you being unable to release information to me. I was expecting that, as I also work in the field. What I meant by bad customer service, is the service representative who picked up the phone, and pathologically interrupted me as I'm trying to explain to her why I'm calling.

Mind you this is before she has even realized that she should not be giving information to me. At this point she is just trying to find out why a new customer is calling. The rudeness displayed was astonishing. You guys are reputable company that does a lot of business in the area, but that does not mean that I am required to give you my business.

If this is how you treat all new customers, it is a wonder that you guys are still in operation. As far as shotty plumbing work, I am referring to the repair that you made, and yet cannot get a camera through the exact spot that you fixed. Unless you WERE able to camera past the repair, and were held up at another spot. Either way your repeated refusal to surrender the DVD that was made, either to myself or the sellers realtor, is equally astonishing.

I have spoken with other plumbing companies, and the general consensus is that they don't understand why a camera would not make it past a spot that has just been repaired, nor the refusal to release the DVD. It is a simple request, and one that I am starting to think is not being for filled because the task was never completed even though it was in your contract that YOU WROTE. Thank you for jerking me around through this whole process, and thank you for the experience.

Dave K was my plumber today. I needed a new kitchen faucet installed. He was awesome. Installed the faucet and two new supply stops in less than 45 minutes. I work for a commercial plumbing manufacturer so I am very picky about installation quality and integrity. Will definitely use Bieg again.

I was having problems with water pressure. I contacted Bieg and set a time. 2 days prior they called saying the plumber would be out of town and asked if they could send someone else an hour earlier than our scheduled time. I was fine with it. Day of, Dave the plumber shows up 15 min early which was nice, since I had to go to work and I didn't have to worry about being late.

He quickly diagnosed the problem and fixed it on the spot, and then took time out answer an unrelated plumbing question plus he showed me how to fix it on my own. Dave was very courteous and kept me informed of everything he was doing. I highly recommend him.

Tom, the workman, was extremely polite, informative and professional. He fixed the problem quickly with a minimum of mess or disruption. My experience today ensures me as a lifelong customer of Bieg Plumbing and I would wholeheartedly recommend their services to others.

Today the nicest and professional plumber repaired our burst pipe and put in new frost free faucet. He arrived on time. Much appreciated. He explained exactly what was needed. Had to opened the drywall access panel by sawing. Of course he asked permission first. But all was very clean when he left. I know how messy drywall dust can be. I recommend this company highly. Even though no one wants to pay for plumbing I was impressed how fast, and professional it all was. Thank you for a job well done.

Had a decent experience with them in the past but the last 2 times I have contacted them there have been issues. They are terribly expensive and did not fix my toilet leaking. Would never recommend them again.

Although the technician was very friendly and seems like a really good guy, I was completely misguided on the cost of this job. I received a quote previously from another company for $750 for sewer cleanout, and thought that was high. So, I contacted Bieg, they sent out their technician who scoped the situation and gave me a quote between $500 and $600.

I said ok, I'll move ahead with your company. We then waited an hour for another guy to show up with equipment. When he showed up the vacuum equipment didn't work, so we waited another 45 min to an hour for him to drop off the vacuum and come back with.a shop vac. Finally they are able to suck up the debris, and clean up. The whole ordeal lasted 4 hrs (a little over an hour of which was actual labor, with an hour of loading and unloading), and I was charged just under $1000!

That was almost double my quote. I will never use this company again. **The owner reached out to me when he became aware of the situation and honored the technician's original quote. I appreciate his resolution to the matter and have amended my review of the company.

After having the absolute worst experience with a competitor that I was forced to use by my Home Warranty Company, I called Bieg Plumbing on my own to pay for my Hot Water Heater to be repaired out of pocket. Two different companies recommended Bieg so that is why I specifically called them. They fixed the Hot Water Heater in one short visit that their competitor was unable to repair after two visits.

Everyone I dealt with at Bieg was friendly and professional. They made a really horrible experience much more tolerable and they resolved the issue without incident. And, in the end, my Home Owner Warranty agreed that the competitor that they made me use was either completely clueless or dishonest and reimbursed me for my plumbing bill. Yay! I will be using Bieg in the future, and I would recommend them to anyone.