Kirkland & Shaw Plumbing & Heating

Top Notch. I called on a Monday morning with no hot water. Within two hours, two guys were here and diagnosed the issue. Shortly after that, I'm on the phone with the office discussing options. Next day, new water heater. Fair price, professional and quick. A no-brainer hire.

We own a condo. Our tenant never complained. Now that we're selling it, we wanted to make sure everything is working correctly. Kirkland and Shaw returned my calls superfast. They sent a plumber (easygoing, down-to-earth, and knowledgeable and experiences) the same day and checked the unit thoroughly. I would trust them with anything. The rates are fine. -Repaired hallway lavatory faucet and toilet -Repaired master bathroom toilet and lavatory faucet -Cleaned dryer vent -Checked connections for laundry valve Tested all shutoffs -Customer needs new dishwasher - Tested kitchen sink faucet, drain, and disposal

Controller in my boiler went south midwinter, and the boiler was discontinued a while ago, so parts are not easy to find. Kirkland had managed to locate a new controller under an hour and successfully complete repair in next two hours, before our house went cold. I really appreciate fast and professional response. Service: Heating system repair

They fixed a leak in the basement and first floor. There was no estimate given up front. But few days later we received an invoice for $950 with one line item for parts as over $300. There was no detailed breakdown. When I called to discuss the invoice, they were very rude on the phone. As the other reviewer said "They won't give you an up front estimate, and just say you will receive a bill a few days after service. If you finally get them to give you an estimate it's twice as much as other plumbers." We won't use them for any other services.

I was nervous going with a contracting company but the plumber professional that serviced my appointment was professional. Extremely knowledgeable. Courteous and exceeded my expectations. I only wish I could get him all the time

Had a waterworks under kitchen sink. I knew disposal was partially to blame and I had patched pipes up until there was nothing more to be done. Reggie came next day right on time and got to work. Very professional and very friendly. Did a great job with new disposal, new faucet, new sprayer and all new pipes! I highly recommend them! Services: Plumbing leak detection, Faucet repair, Faucet installation, Garbage disposal installation

Our water heater started leaking so last night I filled out online estimate requests from Kirkland and Shaw and from the Home Depot. Last night I heard back from HD and settled on a price for purchase, installation and removal of our old water heater. Installation was scheduled for today. This morning, Tom from K&S called and I told him that I had already committed to HD.

Soon afterward, the installer from HD called and told me that the earliest install he could do was next Wednesday.which means that my water heater would be leaking for another four plus days. So I called Tom at K&S and, to make a long story short, after a few hours we now have a new water heater and our floors are starting to dry and the cost was virtually the same as at would have been at HD. Tom gets really high marks for for product knowledge and empathy and I loved Reginald the installer. He was a hard worker with an upbeat personality. There is no comparison between working with a local outfit and a big box store.

This plumbing business came highly recommended. The plumbers do know their business. For example, a different local plumber told us were were going to have to replace the entire shower mechanism where when K&S plumbers came out, they knew the devise was still made and just needed a part. So that was great. The plumbers who showed up were professional and explain things well, etc.

First visit they got right to work and installed some sinks. They looked at two other jobs and said they would get back to us. Well, the second job took six months before it was complete. We waited a while and called them and they had no idea what the job was and grumbled that their plumbers didn't document the assessment of the possible work and essentially we had to start from scratch.

With my husband's help and constant calls and emails, they eventually ordered the necessary parts. Because we had two showers, my husband had to remind them several times to order TWO parts. At that point they did apologize for their many errors and told him they were down some help due to vacation schedules. Then they came out to install and didn't have a needed screw.

That needs special ordering, of course. At least two weeks go by. At this point my husband's grumbling that the job has been forgotten yet again and he'll have to call again and miraculously they call! So, they call my husband's cell phone while we are at a local museum (because of covid he hadn't taken vacation time and was acruing too much and took the day off).

They want to come and install today, (a Wednesday) at 2:00. So, we leave the museum a bit earlier than we would have liked to go home for the 2:00 appointment We are not all that surprised when they don't show up at all that day. Thursday goes by, nothing. Friday they show up and, again, we are out. They are sitting in our driveway, no warning whatsoever.

We rush home and they do finally do the job. The bill was not out of line (I called and had it broken down), but it's pretty large. We don't even bring up the third job they looked at because we are just so glad our showers are operating again and we don't have to deal with K&S anymore.

Great service and very responsive. They even referred me to another business for a specialized area where they had limited resources. But here is the kicker - they sent a note of appreciation for my business and prompt payment. It was a very well written note from the business owner. As a business owner, I appreciated that touch. Highly recommend Kirkland & Shaw.

I had an appointment scheduled. When no one showed up after 30 minutes I called. Steve Kirkland picked up the phone. He advised, he knew nothing of what I was speaking and could not have been more condescending and sarcastic to me. He put down the phone, returned, and advised, 'he' had sent the person for a COVID test, and he remained as angry as when he initially picked up the phone. BTW-This was pricing for a job that easily could cost roughly $4K.

I have never experienced the rudeness, unkindness and uncaring, inflicted upon me by Steve. I had also advised Steve I had recently lost my husband to COVID and I knew he would not speak to my husband in the manner he spoke to me. He rudely told me "he absolutely would".

Excellent, quick service for replacing a failing water heater. Highly recommend.

We had a waterless combi unit installed. The techs were professional and they worked very hard during Tuesday. We appreciated their presence at our home. Tom came by today and he made a few adjustments. we are very happy with the service and the workers. Thank you.

We had a sewer line fail on us these last two weeks. After several floods in our basement and emergency unclogs with them, they did a visual inspection and found the source of the problem was our sewer line was severely compromised. They quickly scheduled a replacement. They communicated great throughout and were efficient and did a great job with the work. Highly recommend!

Excellence. Personable crew, quality minded, true to thier word, make customers and inspectors happy. Great company to build a relationship with as a contractor. -Joe Pirroni

"The plumber's plumber". The most reliable gentlemen, extremely highly respected. I have been a client for 40+ years. Will not go elsewhere.

Great service, good communication, showed up on time, they had to call a helper to get the water heater out and Paul showed up promptly. They took the old water heater away to Home Depot and surprisingly came back with what I think is a better one from the State brand (A.O. Smith). They also installed an inline sediment filter I had bought some time ago but had doubts about DYI, and replaced valves that had corrosion and needed to go.

All in all I am very pleased with the result and glad to be able to take a hot bath after a week of waiting for an incompetent Choice Home Warranty service that never sent a technician.

Recently we had a waterless tank arrive from Kirkland and Shaw. In today's world we live in a technological highway with machines very complicated. On Wednesday a worker arrived and made a few minor adjustments on our system. He checked a few things and was thorough. Tonight, we are very happy as this wonderful man helped us to make a great product even better and a business who helped us even after the sale was done. Thank you for a professional approach the second visit was a joy for our home.

As a general contractor, I have used many plumbing contractors! I now use only one! Kirkland & Shaw! Family business dedicated to customer service. They are there when I need them, always! And I love it that there's always a plumber on call to help my customers when they have an issue! And special kudos to Paulie

Kirkland & Shaw Inc have been our plumbers for more than 30 years. I feel lucky that we had found them all those years ago. They come out right away and fix the problem promptly. They are always very nice, they explain what they need to do, and they are honest and have reasonable prices. I highly recommend them.

Total rip off. After I call them they asked to provide me my tenants name and number. They contacted with my tenant and told them I send them to fix the shower valve and toilet and made an appointment. They did not even call me and gave me price before its installed and I did not even know before they are going to my property. After installation they emailed me the invoice with $566 for parts and $675 for installation.

They are not going to provide you any quote or estimate unless you asked for. I never experience like that before. Do not fall on their ads, they will fool you on the charges.

Excellent service and came on promptly. Even though mine was minor fix but Plumer handled it very well.

I am very sad. I have known this company for years. My father in law used them for a few of his properties and in the past they did a great job. I had called them to put up a new stand alone shower in my home. They came out a few weeks later and did the work but the made a small mistake and the ring was separating. I called them for about three weeks but could not get a call back.

Then the whole thing came down. I called the emergency number and a very nice man did come out and had to fix it. It did get worse but in the end they gave me a 100% refund as I had someone else finish the work. So in the end it all worked out. They may be busy but they are ethical

We've been using Kirkland & Shaw as our go-to plumbers for years now and they are just a super solid outfit. They show up, they get the job done, they're pleasant to work with, and their pricing is fair.

These guys had a stellar rating on AL for water heater installations, so I gave them a try. They arranged the permits, did the install, scheduled the inspection, flexibly rescheduled to accommodate the city inspector, and did it all for the quoted price -- which was half what the Home Depot subcontractors wanted! The plumber on site was courteous and professional, and they even sent me a thank-you note for prompt payment.

The ex-post-facto invoicing was unusual to me (all of the other contractors I've dealt with have demanded payment at time of service), but they cashed my payment check promptly and stuck to the quoted rate, so I would be happy to support this local business again.

Great service and dedication! My spouse called this morning when our heating system failed during the start of our current bomb cyclone (blizzard). They were onsite within an hour, and managed to find a replacement motherboard and control unit from the surrounding supply houses. That was no easy task. It's hard to find qualified technicians who know how to diagnose the electronics of a Burnham Alpine gas boiler.

Other heating companies we called said "call tomorrow". Instead, Kirkland braved the elements and made sure the system was fixed. They have earned my business for many more years to come! Nice to know there's some companies that still believe in taking care of the customer.

Person from Kirkland and Shaw Inc. (Andy) came over to fix an issue with pulsating water in 2 showers. It took me 5 min. to explain the issue, and took him another 10 min. to replace both shower heads. The water flow was now better. He stayed a total of 15 minutes. Later, I get a bill of. $220! So the plumber was working at a rate of over $15/minute!

Great part of their scam tactics is they are not telling you how much it is beforehand. I didn't get a chance! Before I knew - the 10 minutes was over! Their ad claims "Free estimates!" - That's a lie. The invoice says "Material (2 shower heads): $76" - That's another rip-off - the real price is $22. I found online the exact SAME shower head at both Home Depot and Amazon for $11 (instead of $38). So, they ripped me off $50 only on material. Assuming the shower-head price difference could be an honest mistake, I called their office. Person on the phone, Paul, turns unfriendly as soon as he learns the reason for my call. His whole attitude was as if they get this often but they don't care.

Their ads said free estimates, so when our shower was leaking we called them to get an estimate. He looked at it, said it needed a replacement valve, and that it would cost $600! We passed, went to Home Depot, but the same part for $25. Then they sent as a bill for $118! They claimed they gave free estimates- for everything except valve replacements! I called out their nonsense and they folded on the charges. Never going to call them again!

Simple job to change out a couple of washer / dryer faucets and toilet fixtures. Came on time, really professional and courteous and explained everything as they were doing it in case I wanted to try fixing it myself one day. Love that they were local and definitely will use them again going forward in my new house.

I called because my oil fire boiler stopped working and my Oil Tech could not come out. First thanks for answering the phone and scheduling the service call to fit my work schedule! Second they came out, replaced a part and the boiler was up and running. However, shortly after the service tech left my home the boiler stopped working again. I called the office and spoke to an employee who said they would in fact come back and ensure the boiler was repaired.

Sometimes the repairs are a process of elimination and I'm glad they were patient and spent extra time troubleshooting until the issue was resolved. I have heat and hot water and they delivered on their promise! Thank you!

I needed to replace my old kitchen faucet so I bought a new kit from Home Depot and began removing the old faucet as I planned to do it myself. I removed almost all of it, except for one piece (apparently I needed a special tool from the old faucet kit to remove it). I ultimately called Kirkland and Shaw to help me remove that one piece and install the new faucet.

They came and removed the piece which I couldn't do and installed the new faucet. I was pleased with the work, but it seemed to take the plumber a lot longer than expected (almost 2 hours of work?) When I got the invoice, I was shocked to see that I was charged almost $300! When my husband called to go over the bill, Kirkland and Shaw was unfriendly on the phone and wouldn't hear our side of the story and ultimately even got hung up on.

The invoice included $60 worth of supplies (I dont know much about plumbing supplies, but that seems excessive!) and they were charging us for their driving time to and from our home, which I think is ridiculous. Although my faucet was replaced (which i did half the work) but $300 later and an unfriendly phone call, I will not be using Kirkland and Shaw for any future plumbing repairs.

The WORST. We had them come out to change our heating system from steam to hot water. They gave us an estimate, told us that the job was do-able, ripped out part of our system then told us that they made a mistake, that they could not convert radiators that they said they could convert and that it would cost a lot more. They made holes all over our house that we had to fix ourselves. After $40,000 the system has never worked right.

The Kirkland and Shaw folks are very professional, accommodating, and courteous! My newly installed disposal separated from the kitchen sink, leaving a flood and no sink. Luckily. James was in the area and came immediately. He was knowledgeable and replaced the new disposal with an even newer one! Not our choice, but the disposal was too big for its space.

They are reputable, but a bit pricey. I absolutely would use them again, and recommend them highly. I even spoke to the actual owner, Steve Kirkland, who was very helpful! I wish the contractor who remodeled our condo kitchen used a firm like this.

This company was recommended to me by the Belmont Mom Groups. I had them come on a Sunday night to change a sump pump when my basement flooded. Great service at a reasonable price. I hired them again for a bathroom problem. I highly recommend them.