Bonfe's Plumbing Heating & Air Service

We had Keith P. come out and he was an absolute gem! He was knowledgeable, educational, professional, and respectful. He explained everything so well. He explained our options. Overall, he was incredibly pleasant to have in our home and once the work was done would have loved to have had him stay for further conversation over dinner. Strong work Keith! We will request you specifically in the future.

Bonfe was absolutely fantastic. Our hot water heater broke on a Saturday, and we used their text service.got a response right away, and they offered to come out on a Sunday! They confirmed with me how much the service visit was going to cost ($99 for the service visit, but then waived if we did get equipment from them), and were very up front about pricing.and even took care of coupons and gave us a military discount! Alan F. was very communicative, and kept us in the loop about how long it was going to take for the equipment to be delivered, and he installed it promptly and explained everything to us.

He was a very positive guy, and the overall experience was great. They did awesome with taking away all of our old equipment, and were careful not to do anything to dirty up our carpets. Bonfe has a great "tracking app" that shows you where your technician is once they've been dispatched to you. And he hung out at our house until the equipment was dropped off, and he installed it right away!

Their lifetime warranty is great, and their service plan is reasonable (and they'll even service equipment they didn't install). I would definitely recommend Bonfe, and we'll use them again if needed!

If you want to pay over $700 for some simple plumbing work (installing a new connector from the dishwasher to the water source) that took 20 minutes, Bonfe is the place for you. If not, I would go somewhere else. I will say they were prompt in showing up, and you do get a lifetime guarantee. But, over $700 for a 20 minute project and a part that couldn't have cost more than a few dollars? Not fair at all. I'll be taking my business somewhere else in the future that's for sure.

Price gauging.do not call. I had all parts, tech said it would take 2 hours to complete yet they would charge me $1,200. Who would pay a tech $600 per hour to fix a shower handle?

We had a leak in a pipe connecting our gas stove. Our technician, John, repaired the pipe and updated the connection to code in a timely, professional and friendly manner! He also repaired the outdoors faucet just outside the house! We were in a crunch to get this done before our house closing and this company's response was outstanding! Thank you for taking two things off my husband's FINAL HONEY TO DO LIST!

We've had Bonfe service our home for over two years now. Each time a tech comes out, we've also had a great experience. They're up front with cost and not pushy. We do our biannual tune up and it's worth the cost. They check everything and if they find something provide a solution that doesn't break the bank. (Trace was this years tech. On time, friendly and helpful)

My water heater had a slow leak. Bonfe came out, confirmed there was a leak and quoted over $7K to replace the heater and water softener. I said that was out of my budget. The tech said he wanted to double check. When he left, water started spraying out of the water heater. this was not a leak, this was water going all over. I called asking for some help - it's a gas, it's all over the floor. what do I do? could they help? Bonfe REFUSED to do anything, telling me to "get another quote."

STAY AWAY FROM BONFE! I was expecting a routine $99 drain cleaning service. $1700 later, the problem was not fixed, and the situation was completely misdiagnosed by Bonfe's inexperienced workers. The technician for the drain cleaning arrived and announced that there would be an additional $700 fee(!) to remove a toilet in the basement bathroom that was necessary to access the sewer mainline. Thankfully I am handy enough that I was able to do this 3 minute task myself while the technician got his auger from the truck, but I am sickened to think of the hundreds of other customers who end up paying this exorbitant fee.

The technician was unable to clear the blockage but said he was confident that a $1700 "Intense Drain Cleaning" would fix the problem - most likely scale buildup on the pipesin his opinion. I reluctantly agreed. 3 hours later, the "Intense Drain Cleaning" had failed. I was still charged the full price. The technician announced my sewer had most likely collapsed under the street, and Bonfe could no longer help me.

This turned out to be a completely incorrect diagnosis - in fact my sewer line does not even go out to the street in my area. Other sewer cleaning services who came for followup work were shocked at the costs, diagnosis, and recommendations made by Bonfe's inexperienced technicians. Bonfe employs inexperienced technicians and charges many multiples higher than smaller services in the twin cities.

They use predatory practices to upcharge customers after coming into their homes under the guise of a $99 drain cleaning or "tune up" service. Use a smaller local company if you would like to be treated fairly.

Do not patronize Bonfe plumbing There are abundant complaints online of outrageous pricing. Let me add our story. We paid over $800 to Bonfe to install a replacement faucet (that we supplied) Yes, we STUPIDLY agreed to the job thinking it had to involve more than 2 hours work. We STUPIDLY did not check reviews (needed a quick fix) We could not image over $400 an hour for the work. Do not be like us, then, naive and now embarrased.

They will treat you like a mark. You will be a sucker to hire them. A simple furnace part from Boehm fixed our problem while Bonfe said we needed a new furnace. We had Bonfe over a half dozen times before we called someone else. Do not believe them.

Have had Bonfe for everything. Had them for a new furnace install, water heater, softener. Our pipes went bad, they replaced them all. Was good service. They came for routine service on the furnace, 3 years after install, and said everything was fine. Later today notice the furnace is blowing but not hot air. Now we are sitting in a house sitting at 58 degrees and dropping. Called and was told I'd have to pay emergency rates to have someone come out.

It was their problem! They did this! Had they not come to make sure "everything was working" it would have been fine. Been a peace of mind customer for years. They are coming to fix this tomorrow and that's the last time I'll be calling them. Spent over $20k on their services and get this kind of response. Family of 5 bundled in their home with a non functioning $15k plus Bonce furnace system installed.

We called Bonfe today because we had no heat. The installers of our boiler system do not have emergency services on Sunday (which was disappointing to learn). Seth T was at our house within a few hours of our call. He was kind, friendly, energetic, knowledgeable, and focused on diagnosing the problem. He offered options and explained everything thoroughly. He did an excellent job and we are very grateful for his service (and for Bonfe)! Thank you

Halid and Gregory were very knowledgeable and efficient. They quickly diagnosed our furnace problem and quickly had the part replaced. Very personable and friendly people. In addition, they discovered our furnace had a venting problem and showed us where our chimney had internally collapse. Good catch on their part! They recommended a chimney repair company. The "joys" of living in a beautiful 107 year old home! We will definitely use Bonfe again.

Trace came to do furnace maintenance. He was a MASTER at fixing a loud noise the furnace made. We had been sleeping with a fan in order to get any sleep! Trace gave great advice on how to keep our furnace clean and working well. Very polite, great at explaining what issues we had and went above and beyond to help us with the clanking! We will request him for future visits. Great, knowledgeable, not afraid to dig in and figure out the problem! Thanks Bonfe for sending Trace out!

I would highly recommend Bonfe. The scheduling team was really helpful in setting up our appointment and gave follow up calls so we'd know when to expect our technician to arrive. I also got a text alert with the technician's information and it was nice to know who to expect. Our drain technician was really nice and helpful. He even helped with making a referral for our furnace. Overall, great customer service!

Fast response to repair my furnace in cold temperatures. Jeff was a great service tech and walked us through our issues and fixed things quickly. He was super friendly and easy to work with. I would recommend Bonfe for any furnace or air condition needs.

I like that both service men was on time and they reviewed my recall notice, tested my furnace and made additional suggestion for me to consider. I spoke of another concern and they set up and plumber to come and give me an estimate. I think Bonfe is an excellent and professional company to have. Thanks for all your help.

Had soldering fail on a pipe in my garage at 130am. I was thankfully awake enough to notice right away, and called Bonfe first. They dispatched a technician right away (Chris) with over 20 years experience. I couldn't find the main shut off valve, so plugged the geyser best I could for an hour until he arrived. Supervisor Al stayed on the phone with me until Chris got to my house so I wouldn't be freaking out alone. Chris was able to cap the mystery pipe with ease after shutting off the water, and I was able to start the cleanup process. (Who paints everything grey?!?!?!?) The middle of the night dispatch charge was double what I was initially quoted, but what can you do at 130am? Chris and Al were wonderful. Would call for emergency geyser in garage again, though I hope I won't have to.

I'm super impressed with Bonfe on the install of my furnace. The service guy Altin diagnosed my furnace not working very quickly due to rotted secondary heat exchanger on my 20 year old furnace. He answered all my curious questions, highly recommended that I need a new furnace and gave me a fair quote on a new one with lots of discounts. He even gave me some free advice of some other updates I was wanting to do to my hvac system.

In only 6 hours after placing my initial call with Bonfe in the morning, my new furnace was installed with 3 tech guys working on it! So glad we didn't have to spend a cold night without the furnace. Text eta tech arrival updates were cool too.

I would suggest not calling them if you just need a repair done. My water heater was only a year old, and the pilot light wouldn't stay lit. Normally my boyfriend does this, but this happened on a Friday night and we were leaving on vacation the next day at 4 am. I called and told them what the problem was hoping they could fix it for me. They didn't send a technician out; they sent a salesman.

I had 3 options, ranging from 669.00, 1477.00 to 3500.00 for a new water heater. He couldn't even tell me what was wrong with my water heater. The guy didn't even want to talk about my options, he wanted to install a new water heater for 3500.00 and sell me a service contract. Even though my water heater was only a year old. All I wanted was someone to come out, tell me what part went bad, then replace it.

That was not their plan. I had to pay them 100.00 just to come out and try to sell me a new water heater. Oh, and if I wanted to just replace parts on my water heater, it was going to be a least a week for them to order the part and install it. If I got a new water heater from them, they would have it installed in 2 hours. I kicked them out and they were not happy about it.

We postponed our trip for a day and my boyfriend replaced the part for 100.00. I feel like I was taken advantage of because I'm a woman and a homeowner. Servicemen see dollar signs when I open the door. This is often the case when I need service work done on my house. I was extremely disappointed.

Bonfe installed a complete HVAC system for me. Everything they did exceeded my expectations. I am very pleased with everything thus far. I had occasion to call recently. Tanya T took my call. She was very professional, responsive and very eager to help and addressed my situation promptly and to my satisfaction. She should be complimented for her excellence and ability to respond to customer issues.

I've been charged $9 a month no one has attempted contact me since March, and you never provided a service other than tuning up my furnace last December and charging me $89. Now I have bill for $90 and got no other service the whole year?! No one ever came out to look at my air conditioner! I called and got no where just a contract thrown in my face! Unfortunate because the tech was great, the plan and follow was awful! Not recommended

We needed an electrician to assess a partial power outage in our house. Brent and Shawnee were professional and very pleasant to work with. We also asked if they could fix or install a motion detector light on our garage, which they did. It turns out the detector was defective, which took multiple trips to the house to assess. A new one was installed, which works.

I have an issue, however, with your newer scheduling system where you don't give a time window but we supposedly get a call in advance. We were able to get an appointment for the day after I called, which was great. I was told if we were going to be the first appointment of the day, we would get a call the night before. We did not. We were startled when we heard the knock at the door at 7 am. This is the second time this happened. We did not get an advance call for our furnace tuneup and were similarly surprised when they the technician showed up.

Our installer, Tom, was extremely pleasant even in the early morning, and helpful. Was considerate with shoe coverings, and was easy to talk to and ask questions. Very knowledgeable and professional, and that was certainly appreciated. He installed a new water heater that the competition was scheduled, came, and was supposed t put in, but made several excuses not to, which caused us several more days without hot water. So thankful someone had recommended Bonfe to us. We signed up for the plan. Thank you for everything.

Steve did a fantastic job this morning. Dan did a amazing job this afternoon.

Altin N arrived promptly at thr scheduled time and was very courteous and was able to enlighten me on several issues my previous hvac service neglected to inform me about that can potentially be safety issues. My families safety comes first and it's clear Altin sees things the same way. He provided me a choice of solutions and estimates for future service, acting more as a consultant than a salesperson. It's clear Bonfe hires staff that demonstrate integrity! Thanks!

I scheduled the $89 tuneup. False and misleading advertising. They called just now (the night before) to cancel. But they offered to come out if I paid them more than the $89 advertised price. False advertising. I will be advising anyone who listens to ignore their billboards. It is a total scam. This is literally the definition of bait and switch. Update: they just messaged me back and said the $89 offer has expired June 6. Unbelievable. So if I do reschedule apparently there is no way I'll get the advertised price. Cool.

We joined their loyalty club for $108 per year ($9/month) that include two inspections for heating and A/C. On both scheduled appointments, they canceled on us and made us reschedule due to other more important (full rates, my guess) appointments. Our appointment today was for the 8-12 morning slot and they hadn't showed up by 11:30am. I called and they informed me I would need to reschedule. This after sitting around and waiting all morning. I don't plan to renew.

Ridiculously overpriced. Bonfe quoted +$3600 to replace and install a 40 gallon short water heater. A quick competitive check proved Bonfe to be +270% of other quotes. Ended up contracting with a local plumber for ~$1200. Buyer beware, you are paying for advertising and high pressure sales tactics.

For real, Bonfe was amazing. Rick and Chris were polite, made sure I understood what was going on with my plumbing, and were incredibly efficient. I feel the education and services received were WELL worth what I paid. I will continue to go through Bonfe for sure! 10/10

Work is not done yet! Customer service was polite for appointment scheduling!

We called last night as a part broke and we had to turn off our furnace. The 24 hour service is more for just being able to schedule an appointment, not for someone to come out. Then we scheduled an appointment and their window was 7-12 and we would get a call. No call, and they arrived around 3pm. They didn't have the part and were told something completely different, that our furnace wasn't responding. So nothing was completed and we paid the $89. We'll use someone else.

Charged $670 for a value that cost under $50 and was installed in 5 minutes. This is typical for Bonfe's.

Do not call this business for anything. I contacted this business to get an estimate on installing lighting in my dinning room. Scheduling set an appointment for around noon on Saturday, and they never showed up, and they didn't call until 4 pm with a request to reschedule. The rep stated that the technician was sent out on a job that took the entire day. I would suggest finding a reliable company for your electrical needs.

I set up an appointment with Bonfe Electric (Base 3) and was given a 6 hr window in which to expect the technician to arrive. Was told the tech would call when on their way. I got no call and I they never showed up. I sent an email to them and was offered another 6 hr window on their time schedule. If you value your time and work hard for your money- find a company that deserves your business.

Our basement after Bonfe snaked the drain, and tried charging my Mother $500.00 fo a $40.00 thermostat even though the current one works. So either the tech didn't know what he was doing, or was trying to take advantage of an elderly woman. They refused to hook up her current one as they didn't install it aka they don't do service calls like they claim. Stay far away, and save your money! Fraudsters!

Zero rating please Called to have my sewer venting and drains checked. They did not come with a ladder or tools to open the main drain and no camera! They ran the water in each area and then said yes the venting is not up to date, we can send a plumber out to discuss removing cabinets and walls to install venting. Cost would be $5,000-$15,000 and they never opened the main drain to look for a blockage! Wow! Can I get this paycheck for doing nothing please! Can I hear you say BBB complaint.then charge $89 to turn on faucets! I was hosed.

HIGHWAY ROBBERY. If I could give negative stars, I would. Liars and crooks who take advantage of people. As a new homeowner, our AC went out and there were Bonfe stickers on our furnace, so we called them to check what was going on. I was out for most of the visit (which was less than an hour), upon my return we were charged $570. Apparently, we needed a new thermostat.

The same thermostat that was installed can be purchased at Target for $43. This isn't even a thermostat that I would have chose because it is not under the approved thermostats to get a bill credit with Xcel Energy. If I wanted to spend that much for a thermostat I would've gotten a smart one. Our invoice states we were charged $570 for the thermostat, not any other services, so I'm confused at where the money goes exactly, do they upcharge their thermostat that much?

I called to ask where the remaining $527 went. The first person said it went to the warranty. WHAT? I highly doubt any sort of warranty costs $527. I asked to speak to a manager, they said they would have one call me. Never got that call, so I called again. They had the technician who came to the house call me back. I asked him where the remaining $527, he said they're a business and that extra money pays the people who answer the phone.

I questioned further and he said he did checks other things "to make sure everything runs smoothly." Very suspicious that I am getting varying answers on where the money goes. Are technicians allowed to charge whatever and pocket the money? He also said his manager "Syd" will call me. Two weeks later, still waiting for that call. I called around other companies, estimates were LESS THAN HALF of what Bonfe charged.

I will be filing a complaint with the attorney general. Their business is clearly built on shady operations and taking advantage of people. I will not be using their services again, and I recommend you to avoid them as well.

Updated review: Never will I ever use Bonfe again. The only "upside" to this company is the fast response time, especially nights and weekends and a low "off hours" visit fee - and for that they get 1 Star. Our AC gave out and the tech told us our fan motor was toast and we could fix it to the tune of $1200, or buy a new unit for $7k. When I mentioned I'd been quoted by a competitor $3300 for a new Carrier unit a few months ago he laughed and said he didn't know how that was possible but if I found that low of a price I should go with them, and you know, you get what you pay for. Well, okay, I guess I will. I've now had multiple quotes from other companies to either fix the fan or install a new unit and they're all at least half the price of the Bonfe quote- for both the repair option and the replace option.

I guess they can say their Amana is a much more amazing and better brand (and is it really?) but that does nothing to explain the gross price gouging on the repair. Never again.

They say they don't service condos, but they won't explain why. I have called them repeatedly to try to schedule an appointment, literally BEGGING to pay them money. Well, it turns out they were lying through their teeth because their van just showed up outside and is servicing my upstairs neighbor. I called and asked point blank why this was and they said it was because they are honoring an existing plan for that customer, but they won't accept any new customers. Inconsistent, unprofessional, and completely ridiculous.

This is not a company that will try to make good on their mistakes even at their own expense. Received paperwork 11 months ago saying that work was, "Paid in Full". Now 12 months later, they are threatening legal action. No previous bill or no apology, just a certified letter in the mail. Also, like others that have done reviews, high pressure sales at the repair and prices almost twice of competitors. Think of them as being like Sears Home Service. Remember them?

This is by far the worst customer service possible. We called for an inspection on aluminum wiring for a house for sale. We specified it was aluminum wiring! The appointment was set up for two weeks later, and on the day of the appointment, as we are waiting on an empty house for the electrician to call and say they're on their way, they call to CANCEL the appointment because they don't do aluminum wiring. Did they not know during the original call?

Could they not take the two weeks between the call and the appointment to apologize and rectify the issue instead of cancelling at the very last minute? I would give it zero stars if I could.

My Mother used this service for a leaking toilet. The young technician came out and repaired the flange. While doing this he broke some of the tile and left a red rag on her cream colored carpet. He also said her floor boards underneath might need replacement. We were glad he stopped the leak, however the broken tile and red stain left us frustrated.

The bill came to $600.00 dollars which is like rape. I feel that BONFE took advantage of an elderly woman. My mother called and they did send out a carpet cleaning company to help rid the stain however did not reduce her bill. I called the company today to state my complaint and am told someone will be contacting me. I would never ever recommend this company!

I was extremely disappointed with Bonfe's approach to pricing and follow-up response for an air conditioning repair job earlier this month at my home. It all started with a non-refundable cost for the service call that is rolled into their price, so at once you are pressured to accept their repair solution. Secondly, they will not discuss part costs and labor rates, even after I followed up after the service call.

Rather they use fixed pricing which hides the actual costs involved. Third, they quoted the issue as a malfunctioning 'high storage device' vs. the more common name of a capacitor, and in my opinion is designed to confuse the customer further and prevent people from learning their real costs. I was quoted $544 for replacing each of the 3 capacitors - 1 was malfunctioning and the other 2 were operating poorly.

In thinking I was replacing an expensive part, I mistakenly agreed to have all 3 replaced (again, I was already stuck paying the service call fee if I chose to have a second opinion). I was also given a 'discount' of $144 for each capacitor for signing up for Bonfe's $108 annual service plan, a fancy way of making me think I was saving money.

When I realized the next day that they charged me those fees for replacing 3 capacitors which are likely less than $75/each according to online searches (again, they wouldn't share the part costs), I contacted the company to see if they made a mistake in their pricing. Using capacitor part pricing from the internet, I calculated the math for the time the technician was at our house, added 1 hour of drive time, and their standard pricing comes to well over $350/hour for the technician's time.

I gave the company two chances to remedy their pricing and over a week to respond, even copying a member of their leadership team in the process. Their only response was a weak attempt at justifying their business model and the high cost of labor. I would happily pay close to $200/hour for a professional installer (for comparison - I just paid the boat mechanic a $125/hourly labor rate). However, Bonfe chooses a non-transparent pricing approach and when clearly overcharging for a job, does not care enough about repeat business and customer satisfaction to find a reasonable solution. So I am doing my part to share my story and recommend that you stay far away from Bonfe. I could never recommend their services.

Predatory Bonfe came out and told us it'd cost $4900 to replace our water heater and $3000 to replace our water softener. I ordered a way better softener from Home Depot and had a local plumber install it all for less than $1000. The water heater should come out to $1500 installed. Bonfe also calls us incessantly. I recently had to finally block them because they called in the middle of our son's show at school and forced my phone to stop recording the video. I highly recommend staying away from Bonfe. These are salespeople first, plumbers last.

$500 for a $25 part. $90 Service call on a Sunday. pretty respectable although it did take 10 mins on site. I told the tech I was pretty sure what it needed and I was correct. It needed an igniter. The igniter is $25 on amazon with 2 day shipping. I understand that companies have to make money, so with what I knew it was going to cost me $200 and the furnace would be working on a below zero day. Nope, wrong.

A $500 quote for a $25 part and 10 minutes of work. That's highway robbery. Instead I paid $90 and I have a cold house until tomorrow when a part supply house is open. I feel cheated.

We have a service contract with Bonfe's and have done business with them several times over the years. In general the people they send are decent and we've never needed to do much except get out old gas heating unit checked. Most recently we'd been advised by Xcel that we should replace the valve and connecting line for our gas stove as they were old and susceptible to possible intermittent leaks.

We looked up the parts to do the the job and saw that they were easily under $100. We called Bonfe's to come do an estimate and possibly the job. They gave us and estimate of $900. What!? It's valve and line screwed to an easily accessible pipe. We declined, paid the $89 fee and called Norblom. They came out exactly when they said, calling beforehand.

They did the job in well under an hour and charged less than $270. Sorry Bonfe's, you got our last $. That's just a ridiculous amount to overcharge. Apparently the people at Bonfe's work at least partly on commission and bid jobs whole rather than parts and labor, so they're motivated to get as much as they can, so buyer beware.

This is why you hire a professional. Heat exchangers can leak carbon monoxide into the air supply. I knew this. I would give him one star or less. But. He seemed to belittle my service on the system. As if my lubrication of the fan wasn't service industry standard. As if I needed a second opinion that the cracks in the heat exchanger weren't Federal Level concerns for the generic human being risking his life for hot and cold running water.

I was grumpy, he was grumpy, it was getting late. I wish I could give him more than five stars. Carbon Monoxide. Circulating through my home. Think about it! It's what kills you. Thanks, Dude. You saved my life. P.S. Yes, I'm buying a new furnace with the AC unit. I'll buy it over the internet, install them myself, for which I will void the warranty, and see if Bonfe will certify it as a pro install for which I can retain thec warranty.

Think of me as a farmer. I can drive at 14 years old. We farmers. We can fix it. And then hire a professional. P.P.S. Yes, he did due diligence. He took the time to do a professional service/ repair inspection. I hired Bonfe to inspect my heat exchanger. Five stars for what I spent my hard earned cash on. P.P.P.S. No, no, no no. Cut. End scene. No one told me it would cost this much.

I called Bonfe around 7 PM on a Friday night when I noticed the house wasn't cooling with my A/C. I was able to get through in 1 call on a Friday night which I was scheduled for next day service. Tech arrived Saturday Morning. Jeff was very professional who was even local to my Community. He had my A/C nice and cold and job complete in under an hour from his arrival. It's 92° outside and it's 68° in my house A/C has no problem keeping up.

Problem solved by Bonfe on a hot weekend in under 24 hours start to finish during what other companies would consider non-business hours. Bonfe knows how to roll, I appreciate such prompt & professional service. Thank you Jeff!