Pyramid Pipe & Supply

If you are working on plumbing, either as a professional or just someone fixing their house make sure you drop a pin here. My house is, unfortunately, the definition of "non-standard" and as such while I appreciate the prices at Lowe's the hassle of going back and forth when the parts aren't quite the right ones or they don't have the specific kind I need simply isn't worth a couple of dollars in savings.

In my three trips to Pyramid (separate issues), however, not only have they had the unique part I need but they have been insanely helpful and helping me diagnose the problem and figure out how to fix it. Prices are a little higher then you'll find at a big box store but well worth every penny for the actual help you get.

Great place to buy supplies and to get help explaining your problem.

One of the few shops whose staff knows what they're selling. Jeannine (sp?), the front lady in their showroom is smart, skilled, and knowledgeable. What an upgrade from online shopping! You call them, someone answers, and they help you. Too bad these are things in decline. I would gladly give them my custom in the future.

They had a chrome shower arm that both lowes and home depot did not. Sometimes you cant wait a week for it to come in Pyramid had it on hand. That was a save for me.

After calling 10 different places around KC looking for a discontinued part, Jesse went the extra mile and helped me find it the same day! Thanks Jesse!

Pretty good supply house everybody there is awesome well except Pete he is a little strange and funny looking but other than that place is perfect.

I bought a new Liberty 1/3 HP sump pump 10/31/2017 from Pyramid Pipe Supply and installed it. We have had basically 10 months of drought conditions until 10/5/2018 when I received 14 inches of rain over 5 days. The pump was not able to keep up with the incoming water in my sump pit. My basement flooded with 4" of water. I had to rent a 4" electric pump from the rental company to pump my pit / basement.

I purchased a new full one HP pump from Pyramid to address any possible issues going forward. I asked for consideration for a partial or full refund on the Liberty 1/3 HP pump. The counterman asked the lady (I assume the owner or owners daughter / wife) if any consideration could be provided. She did not look up but grunted "not our problem". I contacted the manufacturer rep for Liberty pumps in the area ( Hodes & Sutter) requesting some consideration and was turned down. If I didn't have an emergency situation I would have taken my business elsewhere. I certainly will in the future.

Matt was very kind and knowledgeable, helped me with replacement parts for an aging water heater and even stayed after normal business hours to make sure I got everything I needed. Thank you Pyramid Pipe & Supply.

When you need parts that the big box stores don't carry, it may take them a while but they will find it for you. I won't say they are the fastest but they are the most persistent by far in helping you get your problem solved. I prefer to pick my own parts so I can visually compare two products and they take your list and pick them for you. Some things I can get cheaper other places but the time saved going to Pyramid usually makes up for it.

I feel more comfortable there now as a regular customer then I did the first few times going in both with the staff and with the process. If you are not expecting how they do customer service (i.e. it is not a good place to window shop for fittings) then it can throw you off the first few times. The best way I could describe the customer service is that they are more knowledgeable and dependable then shiny and happy but when I know I need to get the job done they don't disappoint.