Plumbing Medic Inc

Gerry Ahumada came out to my place and did a great job correcting the sloppy work originally done on the landscape restoration after the re-pipe. Gerry kept in touch with me giving me updates & excellent customer service. Thank you, Gerry!

We were experiencing a stopped up kitchen drain. We called Plumbing & A/C Medic mid morning, and they were able to send Luis out by mid afternoon. He explained various causes and options for the stoppage, and was able to snake the drain to restore the flow. I also enjoyed talking to him about his plumbing experiences. Thanks, Luis!

Miguel was on Tim, responsive and knowledgeable. We had a exterior basement drain that was slow to drain. He share what he could do and the pros and cons of that. He was able to clean the drain so when monsoon season comes we have peace of mind that the patio will not back up into our basement. We asked him about scoping the rest of our drains and he did not over sell us on services not needed. He did however drain and inspect our water heater for no charge. Highly recommend them.

This is the second time i get scammed by plumbing and a/c medic! They say one thing over the phone and they change their story once here, even lie! Buyer beware! We received a mailer that states "$64 drain unclog - any drain - any time." I called and explained our roof line needs to be unclogged and asked if the $64 offer still applies. Victoria assured me it did.

At leat 3 times i asked her if there would be any additional charges of any kind she assured me at least 3 times no additional charges. Only the $64. When their kids plumber arrived he informed me there would be an additional $99 charge to get on the roof. I informed him i was told there would not be any additional charges over the $64 advertised on their flyer.

He said he was going to call the office to see what the recording said. He came back to tell me that i was told i would be charged $39 service fee. Told him impossible because of they had i would not have accepted since that is not what the flyer says. Then he had the ball to tell me that based on his 5 year experience what i need is a $550 process.

I let him know that the plumbers that serviced our main line thru our home warranty - who each have 25 years experience - told me i also needed the roof line cleaned out. I let him know that with a company that so blatantly lies i would not hire him for anything! 2 yrs ago i needed our shower gged. They had quoted also $64. Instead they wanted to charge $400 to unclog it and $250 to find the clean out! I called another plumber and he charged us $89.00. The shower still runs perfectly! Save your time and $. Find someone else!

We had a great experience with this company. They were responsive, professional, kind and the most affordable out of 6 companies that quoted us. They were also willing to help us on a Sunday evening! We were called back within five minutes of our request and the technician was out to our home Mesa-Phx within 90 minutes! Henry was professional, knowledgeable, and worked quickly and expertly! We'll continue to use this company!

This enterprise's website contains owner Dannielle Julian's statement of the enterprise's core values, one of which is striving to provide 100% satisfaction-guaranteed service. I am DELIGHTED to report that I found that owner Dannielle DOES indeed live up to her aforesaid core value. Here's the background: I had described in detail in my 4/28/2022 Yelp comment the shoddy, outrageously swindling, and, on the top of that, weirdly destructive "service" that the enterprise's employee plumber Spencer had provided me some days earlier.

I subsequently talked with Dannielle and narrated to her in further details Spencer's above "service." Most commendably, she patiently listened to my narration and then instantly told me that she is going to arrange to refund to me within one business day the entire amount I had paid her enterprise through Spencer for his above outrageous "service." (I imagine that in order to protect the good name of her enterprise, she also arranged to fire Spencer immediately.) I did indeed receive a full refund within one business day. With Dannielle's mindset, the future of her enterprise is bright.

It's been a long time since I have seen such honesty Will Ellis is that man and Plumbing & A/V Medic that he represents is lucky to have him. He fix the problem and now has a life long customer. Thank You Will Eddie and Joan Peretz

I would highly recommend this company. Kevin Edwin, Wes, Bryce and David went above and beyond to make sure the job got done. They were polite and hard working. They also followed up after they finished to make sure there were no other issues. It's nice to see people who take pride in their work and I will definitely be using them the next time I have any plumbing needs.

Henry was the best plumber I could have asked for - he was patient and took time to educate me about what caused my issues and how to prevent it. He educated on services/products I can purchase in the future, at varying price points. He was clean and thorough. He educated me about plumbing/sewer/water treatments not related to the present issue, and admitted when something was outside his area of expertise. I will only request Henry in the future.

So I called 1045 am this morning about a plugged kitchen drain etc. Ask if they do same day service. Yes. Then wait and get a call saying you are next up 30 mins later. Well I am not sure what that means to everyone, but it didn't seem like the next day would be next up! Got a call 330 saying, oh we might not be able to make it because other peoples problems were worse.

When I called back to say this was not acceptable what I was told that sorry. Next up does not mean next day. If that is the case say it and do not waste my time! Honesty goes a long way.

This company and Jonathan, who came out, were wonderful. We had a difficult time getting someone to come out when we needed them and this company bent over backwards to accommodate us. They were professional, yet very personable and they diagnosed our problem quickly. They stayed in touch with us and their prices were really reasonable. We plan to use them whenever we have plumbing issues and heartily recommend them to anyone in need of plumbing diagnoses and/or repair.

We had slow drains obviously thinking snaking would work. Entire drain failure with all drain and pipe being replaced from one end to the other. Abdiel and Carlos (who ran the crews) were amazing. I would recommend them for any job small to an old house finally giving out. They did bring in a water restoration company, Quick Restore, with them who probably pays referral fees to plumbing companies, and I will leave a separate review about them.

However wonderful Plumbing & A/C Medic was, QR does not have customer service, will not speak or keep clients informed and appears to be trying to add on a profitable restoration business on top of dryout which they are not qualified to do. Plumbing & A/C Medic 10000 thumbs up. If QR comes with them, find another company to do the restoration or at least get another opinion.

We were delighted with Plumbing Medic; they repaired an iron pipe under the house and replaced Orangeburg pipes from the house to the main line and they installed 2 clean-outs. The team was competent and responsive, showed us via camera the condition of our pipes and explained every process. Their price was competitive and reasonable given the time and number of workers we saw work on repairing our problem. High praise.

We have been having issues with our bathroom sink and the tub and Luis Payan came out and did an amazing job! He really went above and beyond! Will definitely be calling y'all again if i have any issues!

We had a slow laundry drain, if we didn't stop the washer during it's drain cycle it would overflow. Our kitchen and guest bathroom sink was slow as well. Called them up, their tech Jonathan came out to snake the pipes, noticed some nastiness on the snake and recommended a jet wash of the pipes and a camera inspection. He came the next day to jet wash, and Tim their camera tech came add well.

Found soil/dirt in our pipes. Meaning pipes are disappearing due, old cast iron pipe. They did some major surgery on our floor too get to the pipe to inspect. Just as they thought, holes in the pipe, saying we need a whole house re pipe (drain pipes). We had to bite the bullet and get it done, kind of need good drains! Max and Ivan came and to do the digging and connections, Joe did the pipe pulling. Tim and Jonathan came to work as well.

This team is awesome. Max and Ivan worked all day everyday for about a week trying to get our plumbing back as soon as possible, and they did a great job. From the top down, great group of guys. Friendly, respectful, fun, trustworthy, clean (as much as possible with a job like that!). I love watching and learning and they all were great about answering my questions. Tim and the others were all great at that. I had no issue leaving them in the house with my wife or even on their own without us there. Will definitely recommend them to anyone! Thanks fellas!

Outside water spigot broke so we had to turn off the water. They came quickly and got the job done so we didn't have to worry about being without water. The replacement was better quality too. Quick friendly service. You pay a tiny bit more for the speed but worth it in our case. Service: Plumbing pipe repair

The plumber was nice and very professional. He did a great job. It was expensive. When I called to schedule I asked for an estimate to install 2 new faucets and fix one. They told me they didn't have standard charges, that they charged based on the work and I would get an estimate before they started. Once I walked the plumber through my requests he told meet it was $300 anytime they had to do any work under the sink. He did only charge me $100 to fix the leaky faucet. $300 for an installation is not only a bit pricey, it is definitely an estimate that can be given over the phone.

Excellent work. Found shower drain problem and fixed right away. Would highly recommend.

I worked with Henry for several hours as we worked out my plumbing issue. He was very descriptive on every step and fixed the issue quickly. His friendliness and professionalism were welcomed and I enjoyed and trusted having him in my home. I recommend this company and I suggest you request Henry if you have the opportunity.

Our technician was kind, professional and resolved our issue quickly. The office staff and dispatch team were also fantastic. Services were rendered as described, at the cost discussed, and so quickly it seemed as if they arrived almost as soon as I placed my service call. I would HIGHLY recommend this company! Service: Drain cleaning

100% satisfied with this company, from the person that first took my call, dispatch and the service technician were all very friendly professional knowledgeable and accommodating. I have been in the field service industry for over 35 years and have managed service departments in my past and I feel it's important that this whole team should be recognized for their A++ customer service. Kudos to them. Highly recommended. without a doubt, I would this company again.

I had mY toilet overflow in one bathroom and a. Clog I couldn't just plunge away then saw the other bathroom the toilet was overflowing and dirty water coming out of tub drain Louis was very informative, courtesy was great and price I could afford, you won't be disappointed afraid I was going to pay large bill first estimate was almost double to just look and wanted to find more problems so I would pay more

The plumber was very prompt and responsive and the cost was in line with internet searches although completing the work yourself would be significantly cheaper. Professionals with the correct tools provides peace of mind. Service: Installation

We had a wonderful experience with Plumbing & A/C Medic. Our new house's water heater was shot and we needed help ASAP. We called them and they made it a priority to come the next day. Christian and Joseph were the main technicians and we're extremely knowledgeable, professional and friendly. I would highly recommend this company and ask for Christian or Joseph! Extra plus is they were very sweet and friendly to our dog :

Came quickly. Let me know 30 minutes before they arrived. Honored the price quoted. Knowledgeable. Got the job done quickly Service: Unclog drain

Knowledgeable, found difficult problems and found solutions. Worked in a timely manner. Polite group of guys-Abdiel, Henry, Daniel, and Miguel. I would highly recommend them and would use their service again. Henry took time to explain all that they were doing and was always quick to respond. Thank you.

I truly recommend this company Henri and Abdel sat down with me drew a diagram on what was going on with main pipe overflowing outside in the overflow, but they fixed it I was so happy before that i was feeling overwhelmed my bathroom and the kitchen and the laundry room with the washer were all backing up i will for sure call them for any problems i have with my plumbing plus Henri showed me how to turn off the water heater and the main water line, they also replace water heaters and do yearly Maintenace if you have plumbing problems be sure and call Plumbing & A/C Medic thank you Lidia

My house is almost 60 years old and has had it's shares if drain problems. I put off getting repairs done because of costs. A coworker recommended Plumbing Medic's and told me don't call anyone else. I didn't. My tech's were Mike & Henry. Very friendly and a Fantastic job done, that I could afford. More repairs to come. CR

Great service at very reasonable prices! Bill was very accommodating and resourceful and expedited the replacement of my water heater. Caleb and Todd are very knowledgeable and great to work with. Will definitely use them again if the need arises. Service: Install water heater

It never fails when there is a plumbing issue that occurs during the holiday. However, when I contacted approximately ten plumbers in the area, only one service called me back. It was Plumbing and AC Medic! They responded quickly and were able to dispatch Derrick within a few hours. He found the root cause to be actually more the a faucet stem handle issue, but a bad body valve.

He returned next day with Devin and replaced the body valve and putting a decent trim on to cover the hole they had to cut in the tile. Both Devin and Derrick tackled my problem with expertise and professionalism. They even cleaned my daughter's bath tube drain which was having issues draining water out of it. Keep in mind I this is subjective. However, I really only post a review if it is well deserved. I am usually a person who is very critical of work and services if not done correctly in my home as it impacts my family and of course my wallet.

I was looking for a plumbing company through Home Advisor, they recommended 5 companies. While trying to get a quote on line, one of there customer service representative was calling me. They gave me a quote, I told them I wanted to check one more. I ended up going with them. They were able to book me in for same day service. Luis was our plumber, very nice guy, courteous and very easy going.

He asked a few questions to determine what could be the problem. He explained what he was going to do, before I knew it, he was done! Great job Luis! Will be using them again.

Will have instal tomorrow so I can't rate that but I can rate the service. Talk to Bill, profesional and straight forward, not only did he sell the device on the spot, I requested a quote on another property.

This company lies about their fees and they send un knowledgeable techs to fix simple hot-water heaters that are only six moths old. i was told it would be 39 dollars to come and diagnosis the5 problem they couldn't even figure out what was wrong so he told me he could start replacing parts till it worked wtf! so we said f no and he slapped us with an 109 dollar charge on top of the 39 dollars and called it further diagnostics what rip off. he did nothing but bend up my pan underneath it! you sent the most in experienced person you could. i will be seeking the better business bureau on this as well getting my money back run fast!

We had a problem with our air conditioning unit and called Plumbing & A/C Medic as we have used this company several times in the past for plumbing issues. Within a few minutes of our call, a dispatcher notified us that a technician (Joe) was on the way. He diagnosed the problem, explained the options, cost, and alternatives and then quickly resolved the problem. We were very pleased with the responsiveness and Joe's service. We will use Plumbing & A/C Medic again and highly recommend them.

I called for a price to have my sewer line from the house to the street cleaned out and have a camera scope it. Even though they advertise drain cleaning for $64 they could not give me a quote until they come out. Not wasting my time to have them come out and give me an outrageous quote.

Well on the fourth visit, my kitchen faucet is up and working again. I've never been told to buy a new faucet is for a little bitty leak. I paid $157.00 and over $200.00 for a new faucet. Total $357.00 and my sink was out of service for about a week. ApparentlyApparently they don't fix faucets only piped. Even thou they carry them on their trucks. (For $600.00 &up) Many thanks to all the yelp plumbers that offered to help me out. And no I would not use them again. The technicians were great, company not so much!

Amazing company! Todd was the best. We wanted our water softener moved-but it was going to be a huge expensive job. We came up with a better solution that would save us money in the long run. We are very happy with the service we received.

Problem was no air flow 1st floor condo unit. Had a company i have worked with for 20 years come out and look at it. 2 hours. unit ok, looked at a few other things that were associated but finally got up into the ceiling between floors, opened up the air duct and saw the photo below. Said it was a fire damper, never seen it in residential, but the company i use typically do free standing homes.

I did have a bit of a go around with dispatch but eventually Jesus lopez called. He had looked at the invoice for the original install and said 'we did not install a damper'. I then sent him the photo and he immediately said. this is installed by the builder for fire and safety. You need to call fire and safety. So if you saw the initial review. i have adjusted. Jesus recognized the cause of the problem and who owns the issue. Now i just need to get my HOA to deal with it. I assume the builder installed for code.

Mike the operations director contacted after my review. He came to my home and we spoke about the issues during my service. We settled on a fair price and I think we all learned from this experience. Thanks for reaching out and working with me on this project.

Talk about lifesavers! Abdiel, Mike, Edwin and the rest of their team treated us like we were their own family throughout our process. They did an excellent job of explaining what was going on, giving us options and being available with open communication throughout the entire process. What was set up to be an extremely stressful time having to redo all our plumbing was made a lot more comfortable with the help of their team.

They helped guide us through the process of speaking with and filing a claim with our homeowners insurance. They went above and beyond any experience I have had with any plumbing company let alone other businesses. I would definitely recommend them to my own family and friends without thinking twice about what kind of service they would receive.

My water heater went out Fri & they were fast, efficient & friendly fitting me in at the last minute. We ended up replacing it with a tankless water heater & I can not say enough about how great Kyler was. He was professional, friendly & very through. He takes pride in his work & vo Went above & beyond to provide exceptional service. Very satisfied customer would recommend & use again.

Plumbing Medic responded very quickly too my call for service. My water softener was leaking from the top. The service tech said he knew what the problem was without as much as doing anything. He said he would need to call the manufacture to see if he could get the recirculating head. 15 minutes later he told me the part wasn't available. Offered a replacement softener at around $2500.

Out he could loop the system for $500 so we could have water in the house. I said couldn't I just put the softener valve on bypass, essentially doing the same there as his loop suggestion. for NO COST. He wound up leaving. I decided to play plumber. Took off one piece and replaced some small o-rings. Drained the brine tank. Cleaned it well. Guess what? It's all working for a next to nothing cost. Bottom line. I would NEVER use or recommend this company.

If you care about your house even one bit DO NOT HIRE THEM. They are very shady and unprofessional and we will not be calling them again and will be actively telling people to look for a different and better ac/plumbing company Our technician, Joe, was called out to replace a fan in our bathroom. After 4.5 hours to install the fan we see him move his stuff out of the house.

We then proceeded to go look at the work he did for ourselves and what did we find? A large hole in the ceiling next to the fan, he had not mentioned that he was going to cut the hole he also did not intend to fix the hole. He wasn't even going to mention the hole he had left until we had discovered it and asked him about it and his solution was what you see in the picture cardboard and tape, and also leaving us to pay another company to patch the hole in out 12ft ceilings.

A call to his manager made it so that he was to patch the hole himself another 1hr+. So 5-6 hours for a single fan replacement and we had to sit around and check on his work.

Right off the bat our tech said we had a problem because we had a dual bathroom sink. He went on and on about how much it was going to cost and how he just finished a job just like this. After awhile I said "yeah, there's a clean out outside". Went out. Opened it up. Closed it up. Decided the drains needed replacing. Not enough space for the water to drain. Ok.

So he goes out to do paperwork and comes back. We paid by check. He said he had to take a photo of the drivers license. I told him he could write down the necessary info but no picture. It turned into a big ordeal. He let me talk to his boss but she said she would have no issue with the license thing. Anyways. I guess if they don't trust you why should you trust them? His boss "removed him" from the situation. Just so ridiculous. Guess I will just mail them the check. Hard to find service places that don't push warranties nowadays.

Updating review: I've now used them for several jobs, and they are still just as honest and awesome as ever. I've used them to do plumbing and A/C work, and they are great for both. I've used other big-name A/C people around the valley in the past, and those guys are nowhere near as thorough as Plumbing & A/C Medic. Original review: Loved them!

They gave me a quote, and I ended up needing more work than originally thought. but they still only charged me the original quote. When I told our insurance adjuster how much we paid for the job, he nearly choked on his surprise and then asked for the plumbers business card to keep in his "black book of honest plumbers". They scoped all of my drains because I live in an old house at no extra charge, and told me that everything is in great shape for its age.

They gave me a realistic timeline of a few years down the road when I might start to see problems, but didn't push any products or services (just gave information). They did a great job, and I will definitely use them again!

Had my a/c go out late yesterday morning, and my regular guy couldn't get here before Monday (2 days) morning. So, I remembered that the guys who replaced my main sewer line, also did A/C. So, I called them up at 5:42PM, and the representative told me that a tech could be here in 60-90 minutes. 8-) Well, by 7:30, no call and no so. So, I called back to find out what was going on.

At 8:02, the tech called and told me that he was still at another customers' house. And, because my gate control doesn't work, I elected to reschedule for the next morning (Sunday). I had told the tech that I am up early, and he could come by anytime. Well, at 6:20, I sent him a text. But, I never heard back. So, at 7:00, I called the main office again, and explained the situation.

She told me that someone would be here by 10:00. Cool. Well, at about 7:25, my phone rings, and it's the tech telling me he can be here within 30 minutes, or so. 8-) He showed up, and fixed the problem. Yea! While the representatives, and the techs were very polite, and the price was very reasonable (especially for an after hours emergency), I can't give 5 Stars because of the snafu yesterday evening.