Raine & Sons Inc

We had a scheduled appointment with them between 11am and 2pm yesterday. They didn't show up. When we called they said they were still working at their first job. We called throughout the day and were given no updated time frame or details. After 6pm we had to call and tell them we were no longer available. We requested that we be their priority the first thing the next day, and THEY REFUSED.

I just called and asked to speak to a supervisor or manager and they HUNG UP ON ME. Update: They didn't hang up on my second call. This number is just for their message center and they are not allowed to give the number for THE BUSINESS. They are going to "forward my message." Terrible business operations.

Do not use this company! I have never seen such poor management and such bad customer service! I called them because they were referred by my HOA management company. They are the company my HOA management uses, and I thought that gave them credibility. They also claim 24/7 emergency service. It is 9 pm at night. I was told yesterday that one of their "technicians" as they call them, would be here after noon today.

I just got word he's on his way, but won't be here before 9:30 pm! All day! I have been waiting ALL DAY. Meanwhile, the leak I need them to fix continues to do damage.

I had a toilet flange replaced. Parts: 1 foot of 3 PVC Pipe, 90deg elbow, a fernco clamp, and glue. $360 for those parts. You can't tell me those parts even with REASONABLE up charge is that much. Even if you count the useage of a hammer drill, and 4 anchor bolts, STILL doesn't come out to 360$. Don't recommend, don't use this company. They will steal your money right out from underneath you.

I used them to connect the water line to my refrigerator based on a recommendation from Maryland Sewer & Plumbing in Baltimore. I paid a deposit in advance, yet they were 8 hours late getting to the job. They claimed they needed as many people as possible to go to an emergency at an apartment complex but didn't have the common decency to call me to reschedule. They finally sent an employee who they had fired who brought his drug addict friend.

Raine & Son was hired to fix our hot water heater (not replace). We we're billed $2,507.31 for materials. After significant fighting we gave up and paid the bill. Excerpt from correspondence from Raine & Son "Unfortunately, our accounting software is very antiquated and we are unable to offer line itemization on our invoices which is why it shows in bulk.

While we are hoping to address that soon, for the current invoice the material that was charged for is listed on the tickets. I would be more than happy to provide you with copies if you'd like. As far as listing material costs, our material is entered in bulk pricing and adjusted out in our software so I have no way of obtaining induvial prices. Again, we're hoping to this will change soon, but I know that doesn't help you with the current query. If you'd like the copies of the tickets that list the material used, please let me know."

Always there when i need them, and they always have a few techs 'on call' i have had this company replace many things for me. never had any issues.

Called at Tuesday 930am plumber arrived Wednesday at 3pm. It's 3am still not sure if work is done

This is the worst company I could have chosen to replace a valve under the bathroom sink in my condo. This was from a referral with a condo that does business with company.

During our surprise inspection, WSSC told the plumber he filed the wrong permit application - he should have filed the "long form". To which the plumber replied, "I guess I did it old school." "No it's just wrong." BURN - inspector wasn't even going to let him play it off. These guys don't return calls. They don't tell you when inspections are scheduled. They wouldn't even move quickly to TAKE MY MONEY.

Incredibly poor follow-through and customer service. Plumbing was sloppy too, but passed inspection. There are two places where pipes jut through the space where drywall should go, making proper drywall work impossible. First they said they had to bill our credit card before they could schedule a WSSC inspection, then they took 10 days to bill us.

All in all it took 5 weeks to get this project inspected and closed out because they twice failed to properly file permit applications. They would not tell us when inspections were scheduled. One was a surprise, one was an "all day" range because "the guy who scheduled that isn't in today and I can't tell you when it's scheduled for." I don't know how they stay in business. I was also told once that the delays were because, "I've got a lot of customers wanting me to do things for them right now."

I've used Raine & Sons to replace a convector and the work was done professionally. My convector works as expected; it's been 6 months it was installed.

Requested a plumber to fix a sink drain from backing-up; a fellow came out, did something, and left indicating that the sink was draining properly. But it wasn't, and it was obvious that the stoppage was due to the garbage disposal. So I called them again and complained, telling them that the plumber hadn't fixed the sink to drain properly.

The lady on the other end then said that she would have to send out a "drain specialist." I asked her why one plumber couldn't fix what was wrong. She didn't answer, but said that another specialist would be out in 2 hours. Back in my day, the late 20th Century, one plumber could fix anything wrong with a sink. Now I suppose there is a drain specialist, a garbage disposal specialist, a faucet specialist, etc. It shouldn't be that way!

Service tech decided to park in a private alley blocking multiple garage entryways. When the company was called to reach the driver, they didn't even consider an apology. The first question was "well, are you trying to move your car now?", uh, hello, yes I am Otherwise, why would I call? Park on the street like everyone else you selfish jerk. Still not moved. I finally called for a tow truck and for police ticketing and meanwhile, I am unable to get into or out of my house.

DONT NOT USE THEM! Unless you want to waste your hard earn money and they did not come prepared with necessary equipment and still not fixed. Wanting outrageous money to come back just to see what could still be wrong after already overcharging me. YOU WILL BE SORRY. And they were late arriving.

My apartment complex used this company to replace a water main. Despite their equipment being there the day before, they didn't start working until 7:30 at night the day of construction. This means my entire complex was with out running water the entire night and water was still not on the next day. The workers were no where in sight and we had no running water. Who waits until night time to replace a water main? Luckily my sister lives very close and I could use her place to shower and cook for 2 days

I wish that I could say something nice. I called this company on the recommendation of my building. They wanted a credit card number/authorization prior to their visit (since I own, but do not live in the unit, I would not be present. Fortunately, my renter was.) I now regret giving that to them. According to my renter, they spent about half an hour on site, which jives with the amount of work they appear to have done.

I can't really comment on their work since as it turned out, there really wasn't much to do. The next week, I was informed that they had billed me for two hours of work, which surprised me since I had already talked to my renter. They insisted that their plumber had to have been working in my apartment for two hours since the GPS indicated that his truck had been parked at my building for two hours. Assuming that's the case (and I have no reason to think otherwise), the truck being parked at the building still does not necessarily mean that the plumber was actually in my apartment;-) My renter has no reason to lie to me. I can't believe that the company and/or employee would try to pull something like this with a witness present.

The plumber was relatively nice, but it was a very disappointing experience because it feels like they're trying to screw you at every turn. I had to have two appointments, since they didn't bring the right piece to the first appointment, even though, as they acknowledged, they come to this building all the time and are very familiar with the equipment (and, of course, they charged me for the time to tell me they didn't bring the right part--they were going to charge me the full $130, but since I pointed out the dispatcher had incorrectly relayed my instructions to the plumber, resulting in having the wrong part, they only charged me $45--how generous of them). Then, I had the follow-up appointment scheduled for a certain time, didn't receive any confirmation call (as they had the first time), and no one would answer when I left a message to call me back (they don't actually answer the phone on weekends, I guess, except for emergencies).

The plumber showed up early (at 9:52), when i was walking home from running an errand, but charged me as arriving at 9:45 (he actually started closer to 9:56). He finished the job at 10:20, but then had to "go to the van" to write up the appointment and, of course, charged me as leaving at 10:30. So the appointment went from being 24 minutes in actuality to 45 minutes on paper and I got charged the extra quarter hour. Save yourself the hassle, the double appointments, and the convenient bump-ups in time, and get another plumber.