ACE Plumbing and Rooter

Ace was amazing! Not only is their pricing very fair (we really got gouged by another company to not even complete the work and gave us an estimate that would literally have been twice as much money.) The guys who came out were super professional, on time and courteous. Their office staff were awesome. They completed the job in one day and will only take full payment AFTER the city inspection of the work is signed off. I can't say enough good things. Thank you!

Early Saturday morning I realized I had no hot water. I went into the garage to see our 9 year old water heater leaking profusely. We've used Ace in the past for a disposal issue so I called them again. They accommodated my schedule and came that day. I was extra fortunate to have the capable and professional team of Eugenio R. and Edgar come to my home.

They worked all afternoon and into the night finding the perfect water heater replacement and installing it securely. They were respectful, as unobtrusive as possible, did a stellar job and left the garage space completely clean. Thank you Eugenio and Edgar.

I would highly recommend them. I am extremely satisfied with their service and decided to write a review. The plumber was extremely kind, professional and fast. I was expecting the work done in a few hours but it took him only less than an hour. He charged me at a reasonably fair price. If I need any additional service, I definitely use them again.

I've worked with Sean and Ace Plumbing twice and both times have been solid. We had a minor emergency the second time on a holiday and Sean and his team were on top of it. They got our old water heater out and a new water heater in, along with addressing old rusted pipes and leaking, within 48 hours of contacting them. Amazing. I highly recommend working with these people. They're prompt, competitive on pricing, and do excellent work.

We have used Ace a plumbing for over five years. Their teams are knowledgeable, hard working and have really helped us out multiple times. Jeff and Russ have been our points of contact and always show up on time and finish the job expertly. I really appreciate that this company has apprentices (or something like this) where the more experienced team member helps show the newer member the jobs.

We had a severely clogged bathtub last week and Russ was here and allowed Roy to complete the job once he was certain what the job entailed. I think this form of training is really superb and I don't know any other company that still does this. Ace plumbing has fixed or replaced half of our plumbing so far and is honest in price and the work never fails.

I used Ace Plumbing to repair a leaking tub faucet.original hardware in a house that was built in 1950.so experience was paramount. Eugenio and his apprentice were the best! They were very professional, courteous, and respectful. I was kept informed of the status of the repair through the entire process. Highly recommend Ace Plumbing!

I had this company replace my water heater in January 2021 They did an outstanding job. When I saw a leak in my garage, my son-in-law suggested I contact them again. I'm glad I did. Though it took a few days for an appointment, they were prompt on the day of the appointment. The tech was very professional and courteous. He identified where the problem was and put a temporary fix until the permanent work could be done.

Since the appointment was on a Sunday, the tech advised I would be contacted with an estimate and an appointment would be made for the follow-up visit. I received the estimate the next day and I contacted the office to approve the estimate and an appointment was scheduled. The same tech came back to replace the pipe that was leaking. He did an EXCELLENT job.

Franco and the team at Ace were simply amazing. They responded to assess the issue promptly and completed the job quickly and professionally. Franco offered advice on the best way to approach the repairs and ensured everything was done expertly. He even checked back with us after the work was done and made sure we were satisfied with the work. I would HIGHLY recommend Ace Plumbing to anyone experiencing plumbing issues.

I had to call a plumber and because it was right around the holidays many people were booked. Another plumber recommended Ace to me. I had a legal hearing the next day and my toilet had massively flooded. I was a wreck. I spoke to the lovely receptionist I think her name was Phyllis. Within minutes she called me back and said the Owner Jonathan would come help me.

He unclogged my toilet and took a look at my shower that was not draining properly. He did not know I had the shower issue so did not have the room to fix it that day but he helped my emergency. The next day he came sent out his assistants Esraban and Joel to clear the drains and it was determined the toilet was broken. It was a bad clog that was because something had fallen in and was badly lodged.

When they came back to fix it it was NYE. Because of the holiday Esteban and Joel went to three stores to find a toilet. They had to get a manager friend to assist them to get a toilet even though it was closing. They fixed the toilet nicely and were very kind. A few days earlier there was a leak in the building. The PUC turned off the water and did not tell anyone.

They determined the issue. Because everyone was on vacation and we did not know the status of the leak there was a delay in turning on the water but they locked all of the issues and days later came to restore the water. It has been a crazy situation. I did not know why when the water was turned off it was only the hot water so all I had was cold. They troubleshooted everything quirkily and professionally. I would recommend this company to anyone they really helped me when I needed it! I am so grateful!'

They came on Christmas for emergency! Super friendly initial customer service during initial call. Plumber came when promised. Efficient and professional service. Highly recommend this company. Service: Repair sewer

Ace has done two repair jobs in my building and both were done efficiently and with absolute professionalism. They installed a new regulator for our water main and repaired and replaced aging pipes beneath the kitchen sink. Service: Repair pipe

If the rating stars went to 100 Ace Plumbing would get all 100 stars. Everyone especially Will and the team that worked in our sewer issue were awesome. Professional, communication excellent, on time, minimal disruption and completed the job under the time frame quoted. We strongly recommend Ace Plumbing! Services: Repair outdoor systems, Repair sewer

Overall good, however, I got pushed back a day because of a big storm. They replaced two hot water heaters which was fine. Unfortunately. I received a call from another tenant in the same building at 10pm that they did not have hot water. This unit was not one that was replaced, but the plumbers turned the water off to this unit and did not turn it back on. I had to go over and remedy the problem.

Mitchell is wonderful. I had called for a very rusted sewer pipe inside the house. He replaced the wax ring in the toilet above. He then went further and inspected another pipe under the garage and had a camera brought in to look inside the pipe found I had not 1, but 2 bellies and possible collapsed area in the main sewer pipe. Although, I wasn't expecting that extensive of work when I called, I am grateful that he did find it before it became an emergency repair.

The full repairs are not yet complete, but I am very happy that my nextdoor neighbor recommended Ace. I will be happy to write another/additional review once everything has been completed.

I am flush with excitement over a plumbing job well done! We had to replace a sewer line and connection in our four-unit condominium because the connection was broken and the discharge was leaking directly into the ground. We also had a sloping problem where the line wasn't angling down into the city's sewer, so backup was a danger. Carlos and the Ace crew came out with a camera to explain the problem and the needed repairs.

They gave us an estimate that seemed very reasonable (reasonable is the best you can expect; plumbing is never cheap). It involved breaking up half a dozen squares of concrete on our sidewalk and digging down 5 feet to reach the pipe and replace it. Ace said it was a day job, but in reality it took two full days because of the clay they had to dig through.

To my relief, this didn't change the cost of the estimate. They installed a new sewer line and connection, and it easily passed inspection. Within days they replaced the dirt they dug up and installed new concrete squares on the sidewalk. The crew was very polite and professional, a pleasure to work with. They kept us informed of their progress and the complications of the job. I highly recommend Ace and will use them for future plumbing problems, which hopefully won't be for a while.

We called ACE after the city notified us that we had an invisible leak, which turned out to be under the sidewalk in front of our house. They came out quickly and gave us a detailed breakdown of just what our options were, with a particular eye to staying on the good side of San Francisco's entertaining permit and inspection process. When the concrete came up and the inevitable surprises were found, ACE kept us in the loop and handled things without drama -- and without exploding their estimate.

I have been using Ace for many many years to service both commercial and residential facilities. I cannot even begin to list the number of times that they bailed me out (literally). Some of their service technicians have been working will us for a long time. Phillip has replaced many faucets and water heaters over the years. He also just replaced a toilet at a high end condo that we manage.

Absolute BEST! Hard worker, clean, clear and concise --downside is we always want Philip to help! Now we have recently been working with Joel and his team on some tough jobs, sewer lateral clog and replacement, roof drain clog and replacement. Joel and his team work HARD and the response time, service received and the prices have all been great! As for the office team, we keep changing our company name and payment methods used and they never skip a beat.

We LOVE ACE and EVERYONE should use them! I come from a long line of plumbers in my family and I call ACE before I call them, so that should say ALOT! All plumbers DO NOT provide the same service or have the same knowledge or are they even willing to stay and complete the repair at end of day or in the pouring rain. This outfit is top notch! We have very high end facilities and there is never a mess or any damage done. In and out and quickly and quietly as possible.

I will recommend Ace to anyone who has plumbing problems, Ace is very responsible in all ways. Sincerely Discovery Carpet and Flooring

I needed a new water heater. The Ace crew was here on time, got it installed in under an hour, wore masks the whole time, and took the old one away at a great price. Carlos even walked me through the periodic maintenance steps and showed me the improved features of the new one vs. the old. Later that night, I noticed the water flow in my kitchen was pretty low, so I texted Carlos. He got right back to me with easy to follow steps to correct the problem, and now it's better than ever! That's incredible service!

No need for a second opinion here! If you want the best don't bother with anywhere else. I needed a sewer pipe in my Edwardian home in San Francisco replaced. It was in the basement and deep underground. Ace did a fabulous job and the guys cleaned up and did a great job saving my wooden floors. Never thought I'd love looking at sewer pipes and this is a beautiful job well done! Thank you Ace!

We had no cold water in our bathroom. Carey and Esvin was very professional and explained what they needed to do to fix it. Price was very reasonable. Arrived on time and cleaned up after themselves. Great work! Kept their mask on at all times. I would highly recommend this company.

It was a great experience to have Ace Plumbing come and replace a kitchen faucet and add hot & cold shutoffs under the sink. I recommend Ace Plumbing & Rooter and for sure I will use them for any future plumbing needs. Fairly priced, good workmanship, careful, knowledgeable, courteous and on time.