Lutz Plumbing Inc

We have a boiler in our home (floor heating and domestic hot water) that had an intermittant problem resulting in our shower turning cold (usually when you had shampoo in your hair). I tried other plumbers but every one just scratched their head. Lutz to the rescue. The tech (Vern) came out and pinpointed the problem and after 3 years of living with this nightmare, he fixed it. Vern was particularly good at listening to all the things we had tried so he didn't waste time trying those fixes all over again.

He took the time to understand our delivery problems and fixed a minor annoyance in addition to the boiler fix, because he listened to what I said. The other 2 plumbers we had tried (and one of them was authorized on this model of boiler) didn't even come close. Thank you Vern and Lutz Plumbing,

Needed 2 new faucets installed. Communicating via email took over a week to get work done Work was great. Plumber was friendly polite explained what he was doing etc. only complaint is how long it took to get responses and a comment that she would call on Monday but didn't call until Wednesday. Again work was great. They came highly recommended from a friend.

My steam unit needed replacement and Lutz was recommended by the Steamist company. Service was seamless and highly prompt from ordering to installation. Highly recommend Lutz for your plumbing needs.

Lutz takes the apprehension and guesswork out of calling a plumber. They're transparent in their explanation of scope of work, timely in their responses, and extremely knowledgeable about their craft and products. Throughout the past 30 years Lutz has been our choice for plumbing repairs and updates in our condominium. Most recently they completed bathroom updates that included new shower installation and new toilet.

They also just replaced an outdated furnace in our central heating system. In addition to their high quality work, they have their own show room that provides excellent guidance in appropriate product selection. The biggest advantage to this is that the team in the field is well versed in the products available in the showroom allowing for seamless installation when items are being replaced. Pricewise, Lutz might not be the lowest bidders, but for our household, they have been one of the best values in terms of quality workmanship, timely service, and open communication. We plan to keep using them for all our plumbing needs. Please include my family and me in the group of very satisfied customers.

Lutz plumbing knew exactly what I needed to repair my Mr. Steam unit and was able to correct a couple of things that the plumber had installed incorrectly. It makes a big difference when you are working with a pro. Service: Repair shower

DO NOT USE THEM! $10k in labor to reinstall newer version of Thermasol steam shower, move drain pipe (demolition was done by our contractor), install new shower valve and fixtures, and adjust heights of a couple of water pipes in a gutted-to-the-stud old shower room with super easy access. They will quickly hyper inflate labor cost by sending in 2 plumbers and charge you wth commute (also for $215 PER HEAD).

Many common negative experiences as other reviewers like Mike K. and Marsha. DO read the negative reviews. Common complaint: OVERPRICED! Both Phil and Jerry (Phil's father) comes across as very professional and good communicator but do not be fooled. make sure to have solid estimate of job cost that you can fall back on once you receive their invoice and you are surprised. IF YOU DO GO WITH THEM, make sure you are there checking in-time and out-time, and ask how long they took to commute and keep a tab.

Our steam shower was in pool house and they came and left without our checking on them (got fooled by their professional demeanor). Too many issues that kept coming up to list all here but here are few example of incapability of the plumbers and poor customer service: - Soon after they left last day with completed work, we had hot water coming out of steam head non stop even when system was shut off. - the sound system attached to shower head was making interference sound so loud you could not listen to music (you would think they would have tested the system before they leave.) -forgot to install ground wire when the room was down to stud.

And only realized the mistake after all the sheetrock and tile was up. If we had not argued about it, they would have charged us again for fixing their own mistake. -Charged our last bill on our credit card for over $3,200 without our authorization even though we had asked them to wait as we had some questions on the invoice. -Total disrespect and patronizing attitude to customers.

We were asked by Phil "How many steam units have you installed?" REALLY?!? -They made us spent unnecessary amount of money on contractor's labor by asking us to excavate unnecessary amount on drain area. In the end we had another plumber come and fix the problems. His rate was much lower than Lutz and he was able to do the job by himself (not 2 plumbers).

My Kholer smart toilet was in warranty and Lutz Plumbing was selected to fix it. They communicated diligently about having to wait for the parts, which took just a couple of days, and then schedule the visit. Olyon did a good job fixing it, and was very polite and careful with everything in the house. Really appreciate their help

I bought a Kohler intelligent toilet and it stopped flushing after couple of months. Called Kohler and they recommended Lutz plumbing. The whole process was very seamless. Philip was very easy to work with and has excellent communication. Jacob, the technician, was very friendly and pleasant. More importantly, he got the work done efficiently. One of the best plumbing companies I've ever dealt with. I highly recommend them!

Lutz is a company that makes you believe again! When they say they will do something - they actually do it. And they show up when they say that will! No bait and switch either. Just professional, honest experts who go above and beyond to do the right thing. So refreshing! They fixed some big plumbing issues and small ones. Phil was so responsive and communicative and Vern knocked it out of the park both times he was here at the house.

We are so happy to have everything installed correctly and working as it should. Wouldn't hesitate to use these guys for any future projects or issues. They think out of the box, problem solve on the spot instead of excuses, are friendly and courteous, and just a pleasure to work with. Thanks so much for saving us!

I want to start by saying, this took me awhile to write due to my eyesight. After many months of dealing with two bad toilets and plumbers with no idea why, Kohler had Phil call me. I informed him that I lived 3 hrs one way and understood it would take sometime to have someone come out. Phil worked with me in every way he could. His communication was beyond perfect.

Within a few weeks, his employee was here. After the installation, I text Phil this. "He just left. He is an employee, that from my perspective, was everything a customer could ask for and more. Professional, straight talk, respectful, knowledgeable, not afraid to ask questions, cleaned up perfectly, a people person and loves his job.definitely a keeper! Represents the business in the best possible way! "

I've had Phil and Vern out on multiple occasions to work on our steam shower (the steam manufacturer contracts with Lutz for service and warrantee issues) and they're the best. Their communication and dedication really stand out. They take pride in their work and in making their customers happy. For example whenever they come out for a repair, Phil will text me a few days after just to check in on the work and how the steam device is doing. If there are any issues they're quick to work with the manufacturer directly to troubleshoot and get to the bottom of things. I highly recommend them.

We have hydronic heating, which is not very common. It has been challenging over the years to find contractors who know enough about this type of heating to perform maintenance and repair work. Lutz Plumbing was able to assess the entire system and make a number of recommendations that they were confident would solve the problems. They completed the work, which included replacing the water source with a more efficient option, as well as switching out the old fans and sensors in all 9 wall units.

The system is now running perfectly for the first time in years. They were COVID-conscious as they moved about the house, and always cleaned up and put everything back in place before they left for the day. I would absolutely recommend Lutz for any work on a hydronic heating system, and I will probably use them for all my plumbing needs in the future.

Fantastic Service experience with Lutz! We had a defective Koehler steam unit that was installed by a third party contractor. The unit was under warranty and Lutz Plumbing is who Koehler contracts with for repairs. Phil from Lutz took the lead on this and sent out Vern for an evaluation. Koehler required 2 different repair attempts before they replace the unit. Phil scheduled both of those and Vern courtesy called before arriving each time. Koehler finally agreed to replace the unit but due to COVID they had no units available and we had to wait months before one was available. Phil kept track of it the whole time and I never had to call Koehler. He alerted us when it arrived and sent Vern out one more time to install it. I couldn't be more happy with their service. Thank you Phil, Vern, and Lutz plumbing.

I cannot say enough positive things about Lutz Plumbing! Long story short, my repair need was fairly urgent and I must have contacted 3-4 plumbers before I found Lutz. It was super depressing. All of them seemed totally unconcerned and said they'd fit me in when they could (Often 2-3 weeks later). I get that everyone is busy but it costs nothing to at least act like you care.

Then I found Phil and Lutz Plumbing. He not only took the time to fully understand my issue but also offered his professional opinion around a potential diagnosis and possible solutions. He then reached back out to me later that day to say he would fit me in for an appointment just a few days later. Jacob, the plumber who showed up, was equally professional, knowledgeable, and demonstrated sincere concern.

He fixed the problem quickly which was a huge relief. I am beyond grateful and will definitely use Lutz plumbing for all future plumbing needs. Thanks Phil and Jacob! You are great representatives of your company!

Our new bathroom had a Kohler new model toilet. It began running. After trying to fix it myself, then getting the contractor to try with some replaced Kohler parts unsuccessfully, I got The Lutz contact from the pros at Kohler. Lutz took over the issue from the Build.com (Ferguson) people. When the right parts arrived Brandon from Lutz Plumbing arrived at the appointment time.

He was polite and knew what he had to do. It wasn't easy but he fixed it and left me his number to confirm that there was no further issue. He called later to check up. Great service. Polite clean and professional. Lutz is now our go to plumbing company. I highly recommend them.

The Lutz Team is fantastic. Great customer service. Will make things right. Go with Phil. He's knowledgeable, transparent and fair.

This was the worst plumbing experience I have ever had. This company gouges, and has no connection to the satisfaction of the customer. It was over a month before all issues were fixed from the original two visits. One plumber was sent out to fix a gas leak identified by PG&E behind a kitchen cabinet. I was informed of the $210 an hour rate plus $100 transportation, even though the home and business are both located in SF.

There was also a smaller second job of replacing a bathroom faucet. The plumber began both jobs but said he needed a second man to help him move out the built-in oven and would have to return. A few days later we were informed that the second plumber would also be billed at $210 an hour plus transportation but we had no choice because the jobs were already started.

Those two plumbers completed both jobs in 3 1/2 hours, but we were billed for both plumbers at full rate although the second one wasn't busy the entire time. Then it was found that the oven wasn't put back correctly or hooked up to working and three more visits were needed. We were billed full rate for the additional visits although they were for the purpose of correcting errors.

The bill was close to $3,000. Four different times I went over the bill details, stating we should only be charged for the first two visits. I never talked with the owner, only the woman who answers the phone. Finally, the woman conveyed that the owner doesn't like all this 'back and forth' and was willing to settle for $2100. I was worn down by this time so agreed.

I do not think the company cares about their customers. I might mention that when a different plumber came to hook up the oven the way it should have been done, he was able to get the oven out himself and didn't require a second person to help him.

Our faucet was leaking and Lutz responded to my call with a repair person (Dan) at our house in less than two hours. I was sure I would need a $200 new faucet, but Dan fixed ours in 15 minutes. Great service, fast response. Thanks Lutz.

My Noritz tank less water heater was not producing hot water. Unfortunately my regular plumber had a bad back so I called a company that Noritz recommends, Lutz Plumbing. Nice people but they charged $637 and all they had to do was change the igniter assembly. About $20 on Amazon. Of course they had to send two workers out twice, spend a and hour trouble shooting and then come back a few days later to install the part. Of course they charge for drive time from their store $210/hour. Don't waste your money and call someone else. My regular plumber would have charged under $200.

SenSpa had a number of complex plumbing issues this year that needed to be researched and resolved. We spoke and unsuccessfully attempted to work with several plumbers and boiler companies before we came across Lutz plumbing who came recommended by another spa owner we know. Without going into all the details, Lutz plumbing had to do quite a bit of research and bring in other companies to help us resolve our issues. Additionally we are located in the Presidio on government land and that adds an extra layer of sometimes frustrating bureaucratic red tape.

We are finally finished with the big projects and we are so happy with our collaboration with Lutz plumbing. Their communication and responsiveness were stellar and we feel that we have found a company that we can partner with in the future.

We had a plumbing issue with our THG thermostatic valve that lasted 4+ years until Phil from Lutz Plumbing came out and solved our issue. Three different plumbers came out and had no idea how to resolve the issue. We had no cold water in our masterbath shower for 4+ years since no one knew how to work on THG. I can't say enough about Phil from Lutz Plumbing. Phil is extremely competent, talented, very punctual and one of the nicest guys you'll ever meet.

He was very patient and methodical in diagnosing our problem with our THG thermostatic valve. I can't thank Phil enough for resolving our THG issue! We can now take a hot or cold shower without going into the garage to adjust our hot water heater. Our water pressure is incredible. Our shower no longer dribbles water it actually sprays. If you have a plumbing issue or want to avoid a plumbing issue, hire Phil first and he will save you extreme headaches from the beginning. Phil will be our go to plumber from now on. Thank you Phil and thank you Lutz Plumbing.

I am the manufacturers representative for Barbara Wilson BARWIL a ENGLISH company that manufactures bath fittings. An end user was having difficulty with a plumber that did not take time to read instructions. LUTZ PLUMBING took control. The parts were shipped and within three days. LUTZ PLUMBING has the Thermostatic valve operating correctly. The customer is delighted with the neatness after LUTZ completed the proper parts sent by the factory. It is important to know that the professional that is recommended have experience as well as knowing that the end user be satisfied.

I love these people! I had an old Victorian I had to get ready to sell and I fortunately I found plumbers who knew what they were doing. Jerry's expertise with old plumbing was huge and Susie picked out the right fixtures. They got the work done fast, maybe high hourly but there is nothing more expensive then someone who doesn't know what they are doing. Thank you

This firm is "all hat and no cattle" as far as expertise to execute a simple repair on a Grohe diverter valve. This is the second time we've tried to use this company as a "factory trained" service firm for Grohe bath fixtures. Their hourly rate is sky high and unless their factory training was limited to taking a picture with an i-phone to send to Grohe, I'm not sure what we got for our money.

They twice ordered the wrong part, first an extender rather than the valve itself, which they installed and for which we were charged anyway, and second the wrong valve entirely despite being given our purchase documents showing the correct model number. They charged us $1,100 for the three visits it took to perform this simple fix. They weren't even able to execute a simple field modification with a router on my tub surround which necessitated me spending an additional $120 on a different plumber. Finally, we were only able to get the diverter fixed because I showed them the correct part number on the Grohe parts list.

The whole process took 11 weeks and after they broke my existing diverter, they left my shower out of commission for weeks. They may be great for buying something new but I'll never use them for service again.

I want to say thank you to Lutz Plumbing for the great house call I got. I considered it an emergency that I had a mysterious clogged tub. I kept getting my neighbors slush in my tub and repeatedly kept clogging my drain. With one visit from Phil I been headache free. Phil was a patient and very knowledgeable technician. Nisaa

Owning older SF residential rental properties, I've had my share of difficult mystery plumbing problems. Lutz has been the only company able to solve the most complicated problems. They are extremely knowledgable and honest. This means a lot! For years I've only use them for all of my plumbing repairs: large complicated jobs and very simple & smallest repairs, such as snaking drains.

It is such a pleasure to be able to 100% trust a plumbing company; they know what needs to be done & their charges are fair. I believe they are by far the best plumbing company in the Bay Area!

If I could give zero stars, I would. Lutz came to our house, was there for 60 seconds to tell us our hot water heater was broken (yup we knew that and could do nothing, that's why we called) and charged us $100. Why did the come to tell us that? When I called to complain and say I wouldn't be paying that amount for what transpired, I thought the issue was resolved. Nope. Now we have some scumbag collection agent calling our house for an improper charge. Nice.

The service was top notch. ADVISORY! be sure to ask what the hourly labor cost is before they start. We were blown away when our bill showed up with charges of $172/hr. Won't plan on using them again - too expensive

Lutz Plumbing is stellar. They were so helpful when I realized I could not finish my bathroom remodel on my own. I first met with Susie who was extremely friendly and very patient with me and my 3 year old, whom I had to bring to their showroom. Phil ended up helping with the majority of the furnishings for my bathroom remodel. He immediately and completely understood my style preference and always had great recommendations.

The most notable is the amazing medicine cabinet he suggested. I have four kids who are using the new bathroom and the added storage space from the med cabinet is invaluable. Phil also helped locate and deliver items quickly. I frequently needed items ASAP and he did a fantastic job delivering product in a very efficient manner. I highly recommend Lutz Plumbing and I will use them again, without a doubt, in the future.

Why don't more people Yelp plumbers? It can't be for the lack of funny things to say - honestly it could be a gold mine in the right hands. Those hands however, are not mine. I have no funny for Lutz - only LOVE! Here's a little story to explain why: Once upon a time, a lovely young lady named Hannala was leaving her apartment at 6:30 a.m. to go to the hospital for surgery.

Right before she left, her mother (who was visiting) rinsed out a coffee cup in the kitchen sink. Water spurted from a pipe IN THE WALL next to the sink! This was awful! Hannala was stressed out! What if that leaky pipe leaked all over her kitchen? What if the water had to be turned off while she was recovering from surgery?! This TOTALLY SUCKS! Hannala called her FABULOUS landlord, who in turn called Lutz Plumbing.

Even though they were all booked up, the fantastic people at Lutz did not make Hannala wait for her pipe to get fixed. They called later that day and said they would fix her leaky pipe disaster in between appointments. They were guessing around somewhere in the afternoon - maybe 1:00 to 4:00. At 3:00, Lutz Plumbing called to ask if it was ok for their plumber to come by. "Yes! Yes, PLEASE!" said Hannala.

Enter The White Knight or perhaps more accurately, Yuri the Plumber.* What Yuri the Plumber lacked in clear, understandable English he more than made up for in plumbing acumen and kind demeanor. He immediately determined that the pipes in Hannala's circa-1900 building were as old as, well, the building. They were literally rotting away and would have to be replaced DOWN TO THE GROUND LEVEL.

This was not a job that could be completed that day. Just as Hannala (in her Vicodin-induced haze) was about to TOTALLY FREAK OUT, Yuri pointed out that he could patch the bad pipe and then come back tomorrow to fix it permanently. This was no ordinary patch job. Hannala's mom washed some dishes. Then she ran the dishwasher. Then she filled the sink and soaked a pan.

The pipe did not drip. The next day, Lutz called to ask if Yuri could come by at 10:00 a.m. "Yes please!" said Hannala. Yuri showed up at (you guessed it!) 10:00 a.m. He replaced the old rotted pipe with new, pretty, copper pipe ALL THE WAY DOWN TO THE GROUND. Hannala's kitchen pipes are now as good as new - most likely because they ARE new! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I don't know what Lutz charged my landlord, but she's not the type to throw money around (actually she's really, really thrifty) so I'm going to assume that the cost was reasonable.

All I know for certain was that they communicated clearly and frequently, treated me, my mom, my apartment and my time with respect AND Yuri is a god of Plumbing! I HIGHLY recommend them! I should also mention that my parents are landlords of three old rental houses and this is DEFINITELY NOT my first experience with a plumber. I know good plumber from bad plumber and this is absolutely the former. *Not his real name