Allens Tri-State Mechanical

Excellent service, Carl brought in my delivered appliances, installed and cleaned up. He was friendly, professional and fast. I would not hesitate to recomend them. Thank you for the great service!

Critical: Professionalism At 9:45 pm on my way to work by the hospital district I watched three of your vehicles run right through a red light. You guys are lucky APD didn't catch y'all follow the traffic laws so people don't get hit.

5th time I use Allen's. 3rd time disappointed with their service. On this occasion, I called them out to unstop a grease line. Two technicians arrived. The 1st technician had to leave right away because he had to pick up his paperwork in order for me to sign a liability release form. The 2nd technician couldn't start work until the 1st technician arrived.

We don't mind paying them for the time it takes them to do the work and the time it takes them to pick up and drop off the jetter truck. But we do mind being charged 30 mins to an hour for the time it takes the technician to pick up the paperwork from the office because he forgot. He did not like when we told him we won't be paying for that loss time.

He got upset and left as if it was our fault he forgot the paperwork. I then called their office and explained what happened. The secretary told me they don't do paper, everything they do is paperless and that the technician wouldn't leave the job for something like that. Apparently I was making things up. It's when I told her that why didn't the 2nd technician start the work while waiting on the 1st technician?

Because even the 2nd technician acknowledged that they had to wait on the 1st technician to arrive with the paperwork! Allen's can verify their GPS on their trucks. After the secretary somewhat believed us, she said the technicians won't be going out again. Even their manager would back them up on it. We are the customer. We are paying them. I guess customer service isn't the same as it used to be just because you hurt a technician's feelings. Pansy.

Revised review: ATS came out to fix my water heater 10/2018. I thought our technician (Tim) was professional and he informed me about what was going on, etc. The lower element was out and was covered under Rheem's warranty. Fast forward one year. The water heater started acting up again. I called ATS who sent Tim out. He checked some things, replaced the upper element, and left.

That evening I discovered that it was not fixed. Yay. I called ATS the next day. Tim came back. He said the upper element they took out was actually fine. After 3 1/2 hours of whatever the heck he was doing the problem was still not solved. The next day I called Bob Jays. They sent a tech out who tested the lower element and replaced it - it was clearly blown. Tim at ATS never even tested it.

I don't know if he just assumed that it was fine since he replaced it a year ago or what. Also, Bob Jays said that it was clear that ATS did not pump the scale out of the tank which may have just jacked with my warranty. Thanks for nothing, ATS. ATS billed me for 3 1/2 hours with no results. Never again!

We needed some warranty work on a Bosch dishwasher and they had Allen's Mechanical come out. They showed up days before I was told by the factory. The tech, Kellen showed up when he said he would. Not only polite, he did excellent work. I can't commend his work ethics and professionalism enough. I would recommend Allen's and Kellen in the future.

I was quoted a price for the repair of my appliance, then charged a significant amount over the quoted price. When I called about it, I was given no reduction, only invalid excuses. I will never use their "services" again.

After having trouble with other service companies in the past I was very pleased with Allens. John and Thomas came out and got my ac unit running fast, and were very courteous. will use again.

I was charged 185.00 for them to tell me i need a new filter, i bought the filter and put it in. I called to question the bill and was transfered to a voice mail. of course i never heard back. Lesson learned.

I was overcharged for work at my home. I mailed in my invoice, a check, and a letter detailing how my security camera captured the Tri State crew leaving after a total of 6 hours at time and a half. I was charged for 8 hours. The only reply I have received is they cashed my check.

Bryan and Austin were very knowledgeable and helpful in the repairs to my refrigeration unit. The repairs were made quickly with very little "down" time.