ABC Plumbing & Rooter Inc

I wish ABC plumbing was the first company to respond to my inquiry, these guys were great. They explained everything to me upfront, and did a great job. But what sets them apart in my view was the customer service, they were polite friendly but most importantly let me know they were going to fix my issues. I was pleasantly surprised to find that customer service still mattered to some companies. Thank you ABC, and great Job Wess and Billy! I really appreciate your hard work!

Highly recommend ABC Plumbing and Rooter, I originally found them on yelp. Renee was responsive and willing to connect with me via text, provide a quote and invoice, answered my questions (or gathered the information). Wade was knowledgeable, friendly, on time, and had great communication about what needed repairing, how he was going to repair and did it in no time at all. ABC is affordable and an all around great team to work with. They will now be my go to for my plumbing needs.

Thank you for taking care of my plumbing leak that was more than just a leak. You coordinated the necessary work to determine the water damage and had a team of different people to start the demo and repair. We've been a customer for 16 years and hope to continue that relationship. Service: Plumbing leak repair

If you have to have your toilet augered I can highly recommend their services. Rene in the office was very helpful and accommodating when I had to change my original appointment, Matt and Wade arrived on time and were both polite and personable, and Wade got the blockage out on the first try. They were in and out in 5 or 10 minutes. A completely positive experience. I would prefer to avoid a repeat performance though, so in future I will be certain to close the toilet lid before flushing!

Critical: Professionalism, Quality, Value The guy declared internal leakage without inspecting and stopping me from claiming home warranty. Completely unprofessional, arrogant and unapologetic for his unprofessional diagnosis for water heater. Service: Water heater repair

Wade was very knowledgeable, professional, and personable. ABC will definitely be my go-to plumbing company! Service: Shower repair

I paid $149, for what they call a 'walk through'. Though on their website it says $119. The water shut off to toilets, sinks, was checked. The one under kitchen sink needed to be replaced $175. At the washer, the cost was $692. The cost of a PRV WAS $775, the cost of an anode Rod was $306. There was no discussion of prices before the work was started or completed.

The invoice was sketchy at best, include a cou-le of words and price. The initial charge included the draining of water heater. Probably won't use them again, cost/benefit is way way out of sight.

The technician came out the first time and tried guessing what was wrong replaced that part and lefta mess and screws undo then when I get home I find out it still doesn't work so they come out again and now it is sparking and smells like burnt plastic the company doesn't care they have no remorse or ethics I would recommend not ever using there services

Gentleman were professional, friendly and repair was quick Service: Toilet repair

Bill (William), Wess, and Wade provided amazing same day thoughtfully and carefully executed service to restore our water to 100% working again. A recent previous failed other plumber left us high and dry after having employees call in sick repeatedly, I had had it and needed help, and fast. Bill took the call himself and confirmed he had previous slab leak experience.

He confidently assured me the exact solution he and team delivered not less than 24 hours later. Thank you to ABC Plumbing and Bill, Wess, and Wade. They dug in deeper when it mattered, and exercised caution when required. Top notch service from 3 stand up guys; Good people right here. I'll be calling Bill next time I need a hand in the realm of plumbing, no questions.

ABC Plumbing arrived on time for a scheduled service/repair call. They flushed and checked my water heater, checked my indoor connections for any leaks, and replaced my rusty and smelly garbage disposal. I found them to be friendly and professional and would not hesitate to use them again in the future. Services: Plumbing, Garbage disposal installation

Wes and Bill showed up in a timely manner we're wearing protective equipment for mine and my family's safety as well as the cleanliness of my house got the job done just as expected and I greatly appreciate it Service: Sewer repair

Really miserable. I can't give 0 or negative points Tried to use them (William/Bill) for warranty claim and after 30 hours of constant communication of me contacting them they denied coming home to fix the issue claiming that I denied the water check. Why should I be contracting another company and pay more money to another company for their (ABC plumbing) add backs when I don't even have an issue.

I clearly stated that there is just a leak from the sink and he recommends me to use another company for water check. He has too much work so he didn't want to do this call yesterday or today. Will be calling my home warranty company and canceling the warranty too for dealing with such dubious plumbing companies Should be reported to BBB

I initially was supposed to have a visit 9/24 for my leaking faucets and hot water valve replacement, they never showed. Called again 9/27 and they said I was "in the queue" and they'll call me when they are on their way. I get a call on 9/29 saying they'll be there 10/1 from 9-1. I texted at 12:30 asking where the plumber was, he advised he had called, which I did have a missed call while I was working but no voicemail and no follow up text as promised, and he did not bother to show up and knock anyway, so we had to reschedule.

I got a confirmation text and email that he'd be here 10/4 between 9-1 and when I texted and called again at 12:30, I was advised that it was cancelled and an error due to death in the family. I KNOW things happen, however do you only have 1 PERSON helping?! And why the heck am I not being contacted hours before my appointment is scheduled so I am made aware that you will not be showing up?

I shouldn't have to reach out numerous times for this. If there is an issue, it's your responsibility to let me know prior to having me wait at home for you to arrive. I will not be "rescheduling" and I will be sure to never use y'all again.

We had a soft water system installed and the plumbers at ABC Plumbing said it could drain to the side of the house with no issues. Fast forward a few years and I have no idea why my sidewalk to the backyard is disintegrating but a contractor tells me it is from my soft water system draining onto the sidewalk. ABC plumbing fixed the drain issue but my sidewalk is still crumbling.

I had everything else repaired (drywall & stucco) however the sidewalk is going to be well over $1500 to remove and replace. This company has been nothing but a headache. I paid top dollar for my plumbing work and now I'm left with this mess.

We had a leak in our bathroom sink area. I noticed it was getting worse each day. Called ABC, and they were out there that afternoon and had it fixed. Reasonable price for being so quick and great service. I would use again for sure. Service: Plumbing leak detection

There Was a small problem the first time they came out. However, After calling their office and talking to Danielle, they got some of the write out the same day worked on the drain got it cleared to my expectations. Are very professional and cleaned up that after themselves very well. I would've given it five stars if it was taken care of the first time.

I had 2 bidets to install and reached out to all the plumbers in my area via yelp. Most of the responses said they were scared of bidets and wouldn't do it. A few got back with high quotes. ABC said they were happy to help, and quoted me way lower than the others. They were also available to come out right away, instead of making me schedule a week out like the others.

So I scheduled with ABC. The plumber showed up on time and was very pleasant. He checked out the bidets, saw how simple the job was, and told me it was actually going to cost LESS than the quote. Took him under an hour to put them in and he did a great job. Perfect install. Super clean. And true to his word, the charge was less than I was originally quoted. This might have been the best experience with a plumber I've ever had. Can't recommend high enough!

Amazing team! I had no hot water (going on day 4, hoping it wasn't the worst case scenario) and called to see how soon ABC could come. They came within 2 hours. Unfortunately, I ended up having to replace my hot water heater, but they were able to return the next day in order to do so. They were fast, efficient, friendly and answered all questions I had, even after they had left. The techs were professional, competent and very knowledgeable. I highly recommended ABC and the services they provide!

Ignacio was dependable, knowledgeable and a very hard worker. Our reverse osmisis system was not working and, ultimately replaced. Ignacio was determined to make everything right and, he did. We would definitely recommend him and ABC plumbing!

I talked to Bill and he helped me a ton. They're an awesome company and have been very good to me. I would recommend them any time of day Service: Plumbing

I've said it before and I'll say it again. I highly recommend this company. I had an issue with the sink. Realized our sink was leaking. I have no idea about plumbing. The technician that came out was caring and knowledgeable. He explained what it was and was able to have it fixed within the same day. Thank you again ABC Plumbing.

It's been 4 months now since Kevin destroyed my mothers kitchen do to a clogged pipe for the sink he didn't do a proper inspection of the situation. He proceeded to go on the roof and started jetting the pipe he then cracked a pipe and allowed water to fill inside the kitchen walls and caused sewage to enter dishwasher and the whole kitchen was flooded with sewage. soaking expensive kitchen electronics with sewage as well as counters and cabinets.

The company has gave my mother the run around first it started with Kevin trying to get my mother to sign over a check for $500 for his side company he had even after she told him no and that she paid the $75 fee with the home warranty. He than called multiple times and harrased my mother about he was trying to help get all the pipes replaced in the house.

By this time the kitchen was completely ripped apart to stop from mold accrue and further damages to the house. I have plenty of witnesses and plenty of audio to go off of. This company has taken advantage of my mother and they keep giving her the excuses of why they can't pay for what thier employee did. Well im stepping in and going to take care of this matter for her personally.

We called another company and he came out and fixed the clog that was located on the opposite side of the house it took this professional 20min to find and fix the issue. We paid for this out of our pocket. Every time my mother calls its an excuse and story's of what else the guy Kevin messed up at other people's houses.and how the police are involved I dont care anything about that. Where's my mothers check?!

For damages? I'm now taking legal action on her behalf. You will be served within a few days of this review. You the owner/owners of the company will have 10 days of served date to comply. if you do not comply im coming for full compensation of damages plus all your assets and then some. Im not buying the stories or your excuses any longer or seeing my mother in tears of her new house with no kitchen and bad holidays cause she couldn't cook for her family for the holidays. Abc plumbing and rooter I suggest you act quickly as this will only get worse for you. Your not dealing with an older women who gave you time to act. Your now dealing with me taking legal action. Your days are counting down. Damages $24,000

We recently bought a home in Chandler with a basement sump pump, the pump wasn't working and backed up(this is terrible for the record) as I said we are new to the area so I had heard many commercials for Goettl on the radio and gave them a call. They sent a guy out who didn't seem to know what he was doing at all and kept calling for help.

Eventually he said both of our sump pumps had gone bad and needed to be replaced and the charge would be between $4000 and $8000. I was overwhelmed at the charge so decided to get a second opinion. I called ABC plumbing, spoke with a guy named William who was very professional yet sympathetic to my problem and sent to young men out to assess the problem that same day.

These two men were very respectful and professional, diagnose the problem quickly and did the repair for a total cost of $825. Thank goodness I called these guys and didn't just trust Goettl! as a new person in the area ABC plumbing did an outstanding job of making me feel confident and earning my trust quickly. I would recommend them to any friend or family member.

Dealing with a warranty company is not easy for anyone but abc seems to have a big head owner that hangs up on customers. They installed a new tankless water heater, the next day I smelled gas and called them being a weekend the said be out Monday morning, no word till we called and they were trying to get hold of manufacturer, then said it would be the next morning and would send someone out and be able to talk with representatives a T that time.

Today they call and said they had to have a gas specialist come out and it would be next week. When I told them that was too long to wait the owner said they could do it for 3500.00 dollars. He told me as the owner he doesn't go on calls and hung up on me.

Kitchen dishwasher water line issues, leaking water everywhere.they came took care of it right away and matched the lowest price estimate I got elsewhere (I called around and got three estimates for the work, and showed all pictures of issue via text message). This plumbing company was the only one willing to come immediately. They were good, nice enough, quick and cleaned up afterwards. I'd use them again.

This company is a rip-off. They were referred by my extended warranty company. Showed up, took maybe 20 minutes and said they would need to talk with warranty company. Charged me the show up fee of $45. While here, the plumber talked down the warranty company who referred him. Told me they are really bad. Came back the following week, took 5 minutes to replace a small part in the shower valve. Charged me $328 on top of the $45 the last week, saying warranty company wouldn't cover any of the repair.

Not bad for 25 minutes of work. Called his boss over outrageous price. He said he'd get with the contractor and get back to us. He never called us back. The plumber was filthy both times he arrived. I didn't even want him in our house. Maybe for nearly $400, he can afford a new pair of white socks. Both times here, his socks were dirty white socks that were brown. Terrible experience. Don't use this company or give up your first born for payment.

Same day service to replace our water heater. The tech came out answered all of our questions. He was very polite and very knowledgeable. The install was fast and efficient. The unit came at a great price with a wonderful warranty. Will definitely recommend this company.

NO! They ripped off one of my elderly friends for $500 for a simple job and almost did the same with another - she said she'd rather have a broken toilet than spend almost $400. She contacted another plumber who repaired it for under $50. Beware.

I purchased a new water softener and needed help installing it, after calling numerous plumbing companies the people at ABC stood out and were the company I chose to do business with. In an unknown sea of unknown plumbing companies I found them to be super friendly, fast responding and reasonably priced. Needless to say they did an amazing job on the install and I couldn't be more happy with the results. Don't waste your time looking at other companies, ABC is the easy choice for quality work.

One of the customer service employees hung up on me while doing a consultation. It was the most horrifying experience. If I could I would leave a 0 star but it wont let me.

Had a water heater problem. ABC Plumbing (Wess) was on the spot same day. Diagnosed the problem and the next morning Wess installed a new water heater (without help). If anyone is looking for an honest professional I strongly recommend Wess from ABC Plumbing. Quality work from one of the best.

Had a bad gas leak leading to pool heater. The three companies southwest gas referred, 1 never called me back, 1 had an outrageous quote and the last one scheduled with me 3 times and never showed. I started doing research and thank goodness came across ABC Plumbing. They sent out Wess the same day I called to get a free estimate. We scheduled work for the next day.

He was extremely thorough and professional. Communicated with me through texts and sent me updates with pictures. I wasn't even home the entire day he did the work. He replaced all the piping and valves. Couldn't be happier! Do yourself a favor and contact ABC!

Exceptional service. My roommate and I woke up one morning and our hallway was flooded. Thought maybe it was a leak from the sink or something until we opened our hallway door to find our water heater was about to blow up (yes our water heater is in the house). Called ABC on the fly and Rich was there right away and the problem was fixed the next morning.

Rich was awesome. Super friendly, right away you felt comfortable letting him in and you could tell that he cares about the work he puts his name on. Overall great experience.