Reeves Family Plumbing

I called around 8:30 am to get a plumber to unclog our toilets in our office. Tammy answered the phone and was so helpful and polite. Juan and his helper showed up at the office within 45 min of me calling. They were both very efficient and polite. They unclogged the main line of our toilets and were gone within 30 min. The price was very affordable, I was definitely expecting a high bill considering me needed someone so last minute. If you need a plumber I would HIGHLY recommend this company.

I discovered a clogged kitchen sink over Christmas. I called Reeves this morning and got an answer almost immediately. Thankfully they had some appointments today and the crew (JC I believe) showed up on time, as scheduled. They quickly diagnosed the issue and removed the clog. Fast and easy. I had a great experience and will use Reeves for any future plumbing issues at my home.

Tammy and her team are great to work with, professional and very affordable. I would highly recommend them for any of your plumbing needs.

Reeves Family Plumbing saved my father's life. The problems started with the big freeze Texas had back in February, which busted multiple pipes in every house in Texas. My Dad had been calling contractors, but they were all too busy to come out, even 9 months later. So, being a member of the Greatest Generation, which knew how to live without, he just did.

He tried to fix some things himself, and in the middle of that, being 98 and living alone, and by now very sick as well, due to a months-long lack of sanitation and running water, he collapsed in a full state of sepsis shock, bacteria everywhere in his body. True to form, he never complained to any of us throughout the months of plumbing issues. We knew there was a toilet or two that wasn't functioning properly but had no idea of the extent of the damage.

When my Dad didn't answer my weekly call, we sent my niece (miraculously in town for a high school reunion) over to investigate. She found him too weak to move and rushed him to the ER. I flew down and saw.omg.a house that had no running water, 6'x4' holes in the ceiling, multiple busted toilets, sewage draining from the second floor to the first, no way to wash clothes because the washing machine was instead generating impressive dirty water geysers, urine "surprises" left in open containers (makes sense, there was no running water after all), mountains of soiled clothes on my Dad's bedroom floor.

It was just as gross and hard as it sounds. Enter Reeves Family Plumbing. They responded with two full-time plumbers within a day, Juan and Rodney. My memory of them attaches capes and tights and superhero emblems to them both. Despite the really awful stench and trash everywhere (which I spent a week cleaning and scrubbing to get rid of), they waded in and fixed.everything.

They had to slice open and cart away large sections of cast iron pipe (old house), crawl under the house and into the ceiling to replace busted sections with new PVC, get water running to every toilet, replace 3 sink fixtures and 1 toilet fully, plus repair multiple more. The washing machine alone took two trips, as it had both a problem with the trap and then a problem with a piece of metal stuck in an effluent pipe beneath the house.

It was a week of work for 2 people, cost me $3500, but changed everything. That house, even when I was growing up in it, never functioned as fully as it did when they left. It was beautiful enough to make me want to cry. More importantly, the house was finally in good enough shape where we could convince the Social Services people (who had been alerted by the EMT's) that my Dad could live there and not be carted off to a nursing home.

This was important to us, as ever since we were little, my Dad said he'd rather die than end up in an old folks' home. He just came home yesterday. That's right. His own home, his forever home, thanks to Reeves Family Plumbing.

Critical: Responsiveness i'd love to support farmers branch plumbers, but good luck hearing back from these guys. have tried more than once to get them out for jobs and have yet to get anyone to return a voicemail, text message or email.

Don't recommend for large jobs. Started our gas leak fix then because of poor communication and scheduling couldn't come back for almost a full week to finish the job. Had to get someone else to come do it sooner and this plumber found their diagnosis of needing to replace the entire backyard line was in correct and saved us thousands. Unprofessional and poor quality work. They never owned up to this mistake- owner made excuses instead of being humble.

Reeves Family Plumbing did a great job finding and repairing a hot water leak under the floor in our house. We were dreading the repair, but they were so great to work with. We love working with a company that does what they say they will do. They showed up on time and kept us updated on what was going on each step of the process. They are all professionals from the office staff to the techs that came out to our house. They did a great job, and we will definitely use them in the future. Highly recommend.

Reeves Family Plumbing is the best. I highly recommend them, our old house has had it's share of issues from irrigation to main line issues and Reeves always is able to see us same day when we really need them. They know our house, they remember us, it's really nice to see the same guys come out and check up on things. They are honest and fair and I feel like they care about getting the job done as well as letting us know exactly what is going on and what our options are.

We used Reeves for the first time during the long freeze when our previous plumber wouldn't even return our call. They repaired several burst pipes and replaced our tankless water heater. I will most definitely continue to use Reeves and have given their name to 2 friends who have used them. Juan was very knowledgeable, helpful, and went out of his way for us. They arrived when they said they would.

Juan and Julio saved our bacon after this Feb 2021 freeze. They were so kind and helped me understand why our pipes burst and gave recommendations. Repaired 2 burst pipes within an hour maybe and made sure nothing else was leaking in my home. Very reasonable price and great service!

Like many others, we found ourselves with a broken pipe due to the freeze. We contacted Reeves and were able to get someone out the next day. Two courteous and professional men arrived and made quick work of the repair. They were masked, and even used plastic covers on their shoes to keep from tracking the snow into the house. Reeves has my highest personal recommendation.

Reeves came out to do a clean out of the sewer line due to a clog. The clean out was satisfactory. At the same time, I received a quote to repair the sewer line. When I called to schedule the work, I was told the proposal was wrong, I was quoted the wrong price, and the new price was $2K more than the price quoted. I have a written proposal detailing the costs. Reeves refused to honor the proposal and quote. This is unprofessional.

I just wanted to share my experience with Reeves Family Plumbing! In the midst of 2021 Texas Snowmageddon, we unfortunately had a gas leak and our gas had to be shut off for safety. I frantically called over 2 dozen plumbing companies to help with our gas leak, but none were available. Understandably, all were booked from all the busted pipes in DFW. Reeves Family responded within 24 hours and was able to send a plumber the following day to assess the leak.

Within 48 hours they had an excavation team and plumber at my house to start doing the work. Lori, the company's point of contact was so responsive and was able to explain to me step by step on what needs to be completed. Trust me all, a gas leak is no joke! It was a process to say the least, with the city inspector, plumber, and gas company involved. Lori ensured me every step of the way.

After the work was completed the plumber walked and inspected thoroughly that everything was working properly. I am happy to report that I now have hot water, heat (when temp drops), and a functional stove! P.S. I am not a spokesperson, an advertiser, promoter, or getting compensated for this. I am a nurse that just needed a hot shower in between my shifts. I was thoroughly impressed and thankful by the professionalism of this small business. Highly recommend!