We're a full service residential and commercial state certified plumbing contractor serving Central Florida. Since 1969, we have been providing the fastest service, most skilled plumbers and highest quality products to solve all of your plumbing needs and give you peace of mind along the way. Our areas of expertise include gas services, traditional plumbing service, repairs, new construction and remodeling. Please call us today to get us started on your next project. We're here for you, our newest long-time customer.
Services
Busto Plumbing Services, Inc. is a full-service state certified plumbing company serving Central Florida. We are one of the most respected plumbing companies in the area and are committed to ensuring that every customer is absolutely satisfied with our work. As a native of Tampa, Pete has made community involvement a big part of life.
Natural Gas is a clean, affordable way to bring a modern touch to your home and property. Busto Plumbing combines experienced service technicians with the finest appliances to make any size gas line job a reality. We install gas appliances as well as locate gas lines and repair natural gas line leaks.
Busto Plumbing would like to share some simple yet invaluable bits of information that will save you time, water damage and money. Main water cutoff: Make sure everyone in the house or business knows where it is in case of an emergency. Toilet overflow: If you believe your toilet is about to overflow, quickly remove the tank lid, reach down and push the flapper of flush valve closed.
Busto Plumbing is state-certified and eager to handle all of your natural gas and propane needs. Installation of Gas Service from Busto Plumbing provides quality service with honest contracting for our community. Our priority is to offer the latest in technology, while staying current with all gas and plumbing codes and standards.
Reviews (14)
Larry Dougherty
Jan 06, 2022
Mr. Djtrout
Nov 01, 2019
Christopher Keller
May 24, 2019
Busto Plumbing is a Bust. The main reason I had them come out last week was due to a smell coming from the master sink faucet and shower. I also had little things I wanted them to do since they were coming out; change shower handle, snake guest bath sink and shower drain and fix noise coming from guest toilet. First, they were supposed to be at my home between 8-10 am, they showed up around 10:30 due to traffic.
Once he got here, he could not figure out where or why the smell was occurring and said for me to just pour bleach down each drain to see if that would work. He then tested the water flow in the guest bathroom and said indicated it was draining fine and he could make it any better. (I poured drain-O down after he left and it made it somewhat better.) He said he could fix the handle to the shower and the noise coming from the toilet but he would have to go to the store as he did not have any of those supplies on hand.
This added another hour. He eventually put on the new handle and fixed the noise at a cost of $251.00. They still haven't provided us with a detailed invoice of their service. I have left two messages for the Service Manager, Robert, to call me back and have yet to receive a return call. Lastly, the plumber smelled of cigarette smoke, to the point when he left the bathroom, it smelled like him. Don't waste your time or money using this company.
Once he got here, he could not figure out where or why the smell was occurring and said for me to just pour bleach down each drain to see if that would work. He then tested the water flow in the guest bathroom and said indicated it was draining fine and he could make it any better. (I poured drain-O down after he left and it made it somewhat better.) He said he could fix the handle to the shower and the noise coming from the toilet but he would have to go to the store as he did not have any of those supplies on hand.
This added another hour. He eventually put on the new handle and fixed the noise at a cost of $251.00. They still haven't provided us with a detailed invoice of their service. I have left two messages for the Service Manager, Robert, to call me back and have yet to receive a return call. Lastly, the plumber smelled of cigarette smoke, to the point when he left the bathroom, it smelled like him. Don't waste your time or money using this company.
L. P.
Dec 11, 2018
A few years ago I had a tankless hot water heater installed by Busto and was pleased with the product and the workmanship. So when we had a problem with the hot water suddenly slowing and low pressure, with barely any water coming out, I natuarry called Busto. Though this seemed to me to be quite serious, they couldn't get anyone out for 3 days. The worker who came out assured me that it was not a busted pipe and went to each bathroom and checked the flow and finally in the master bath, the faucet spewed out some orange sedemint and he immediately said, "your softener exploded".
He then went to various faucets and removed the aeroater and cleaned the sediment out. I requested a descaling while he was here and this was completed and I paid for the service. Over the next 2 weeks, we constantly got sediment in the water and the hot water started getting slower and slower until almost nothing. By this time I had already flushed the system by letting all the faucets run, without success.
So on 8/29 I called Busto for a service call. The young lady answering was pleasant and advised she would get back to me after calling the service technician who had performed the work. She called back shortly and advised he could come out between 12 - 2pm on 8/30. I cancelled all activity to be home for the appointment. At approx. 2:10pm, after the appointment time slot, I received a call from the young lady saying the tech was delayed on the previous call and could "possibly" arrive by 4pm.
I assured her that I would be at home as I had cancelled anything that could interfere. She advised that she would keep me posted. Shortly after that I received a call from a male at Busto. He gave some general info on sediment and advised the tech was leaving south Tampa enroute to my residence. He then began to explain that I could let the faucets run myself to flush and it would save the cost of the service call.
I inquired if the problem was in the tank flushing if I would have to pay again. He asked how much I paid and then advised he was calling the tech when I gave him the amount. I received another call from the male a few minutes later and he continued to tell me about flushing the lines saying you can do a lot of that yourself. I advised I had already done this twice.
When I inquired as to paying again for the same service, rather than getting the tech out to evaluate, the male questioned my plumbing experience, suggesting that I did not have the knowledge to make that determination. Apparently it was good enough to determine a problem the first time for which I paid for descaling consisting of circulating water and chemical through a tank and for removing the aeraters from 4 faucets.
It appeared that rather than coming out to access, he was doing everything to discount the call so that the tech would not have to come back out in the event it was the same issue. Rather than questioning my plumbing experience it would seem that the better option would have been for someone to actually come out to determine the problem. Though I'm sure they are skilled, all problems may not be able to be evaluated via phone call.
There could actually be a problem which my meager plumbing knowledge could not determine for them and relay in my phone call, and maybe, just maybe, someone who's plumbing skills are questioned, should not be suggested to "do it yourself".
He then went to various faucets and removed the aeroater and cleaned the sediment out. I requested a descaling while he was here and this was completed and I paid for the service. Over the next 2 weeks, we constantly got sediment in the water and the hot water started getting slower and slower until almost nothing. By this time I had already flushed the system by letting all the faucets run, without success.
So on 8/29 I called Busto for a service call. The young lady answering was pleasant and advised she would get back to me after calling the service technician who had performed the work. She called back shortly and advised he could come out between 12 - 2pm on 8/30. I cancelled all activity to be home for the appointment. At approx. 2:10pm, after the appointment time slot, I received a call from the young lady saying the tech was delayed on the previous call and could "possibly" arrive by 4pm.
I assured her that I would be at home as I had cancelled anything that could interfere. She advised that she would keep me posted. Shortly after that I received a call from a male at Busto. He gave some general info on sediment and advised the tech was leaving south Tampa enroute to my residence. He then began to explain that I could let the faucets run myself to flush and it would save the cost of the service call.
I inquired if the problem was in the tank flushing if I would have to pay again. He asked how much I paid and then advised he was calling the tech when I gave him the amount. I received another call from the male a few minutes later and he continued to tell me about flushing the lines saying you can do a lot of that yourself. I advised I had already done this twice.
When I inquired as to paying again for the same service, rather than getting the tech out to evaluate, the male questioned my plumbing experience, suggesting that I did not have the knowledge to make that determination. Apparently it was good enough to determine a problem the first time for which I paid for descaling consisting of circulating water and chemical through a tank and for removing the aeraters from 4 faucets.
It appeared that rather than coming out to access, he was doing everything to discount the call so that the tech would not have to come back out in the event it was the same issue. Rather than questioning my plumbing experience it would seem that the better option would have been for someone to actually come out to determine the problem. Though I'm sure they are skilled, all problems may not be able to be evaluated via phone call.
There could actually be a problem which my meager plumbing knowledge could not determine for them and relay in my phone call, and maybe, just maybe, someone who's plumbing skills are questioned, should not be suggested to "do it yourself".
Lindell D.
Sep 28, 2018
Went to take a shower and NO hot water! Busto had installed our gas tankless water heater years ago. When called, they responded immediately! Repairman was pleasant and knowledgeable! Within a half hour, hot water. He recommended that the filter be descaled. We followed his recommendation. Before he could get started, thunder and lightning! He had to return another day to descale. A date was set and he arrived promptly. Busto followed up immediately to set appointment and to make sure we were satisfied!
Carla S.
Sep 28, 2018
Busto Plumbing is very reliable, capable and honest. Robert is efficient to take care of your needs as soon as possible. He called to follow up shortly completed job to make sure issue was resolved. Mike was the plumber who quickly diagnosed problem. He notified me when he was on his way. He was professional, knowledgeable and efficient. I call them again for plumbing services.
Frank N.
Aug 20, 2018
As a commercial customer we frequently have odd hours and restrictions on when we can have service technicians onsite to perform repairs and upgrades. Since we started using them a few years ago Busto Plumbing has always been extremely accommodating on our scheduling. The work is performed fast, accurately and at a very reasonable fee. What more could you ask for!
Ben Lindsey
Jun 16, 2018
Suzan Pruiett
Oct 16, 2017
Tiffany M.
Jan 26, 2017
I had used Busto Plumbing in the past. I have since moved away but rent my house. My new tenant called with some issues. I spoke with Rocco and they worked with my tenant on a time to come out. In addition, the plumber, Charlie, kept me updated throughout the entire water heater and faucet replacement. On top of everything, they were $300 cheaper than another plumber I called for an estimate. I would highly recommend Busto Plumbing.
Craig C.
Aug 13, 2015
I have used Busto for a few years and always found their prices and customer service fair and reasonable. Yesterday was a different story. The company called to delay my appointment from the early morning to 12:00 noon. No problem. The tech shows up, I tell him my kitchen sink garbage disposal is stopped up (I had dropped some aquarium stones in it and it was draining slow).
He reaches under the sink, uses the hex wrench (attached to the disposal) cranks it three times and viola, it runs. 5 minutes. Next my faucet has a minor drip (1 drop every 30 seconds). He takes off the faucet and replaces a rubber washer and oils it up. This takes 20-25 minutes. He goes to the truck to write it up. He comes back at 12:35 with a bill for $327.00 and tells me I'm getting a good deal as the company now prices each item according to a menu, no more service call $100 for the first hour.
If he had snaked my bathroom drain it would have cost an additional $275.00. SO last year I paid $100-110.00 to have my bathroom sink snaked (which took an hour or so). This year 2 small easy items for $327.00 and done in 35 minutes, no taking apart pipework at all. What a ripoff.! That is a 300% increase from last year and comes to $600/hour. He even could barely hand me the bill with a straight face because even HE knew it was a ripoff. Never again Busto!
He reaches under the sink, uses the hex wrench (attached to the disposal) cranks it three times and viola, it runs. 5 minutes. Next my faucet has a minor drip (1 drop every 30 seconds). He takes off the faucet and replaces a rubber washer and oils it up. This takes 20-25 minutes. He goes to the truck to write it up. He comes back at 12:35 with a bill for $327.00 and tells me I'm getting a good deal as the company now prices each item according to a menu, no more service call $100 for the first hour.
If he had snaked my bathroom drain it would have cost an additional $275.00. SO last year I paid $100-110.00 to have my bathroom sink snaked (which took an hour or so). This year 2 small easy items for $327.00 and done in 35 minutes, no taking apart pipework at all. What a ripoff.! That is a 300% increase from last year and comes to $600/hour. He even could barely hand me the bill with a straight face because even HE knew it was a ripoff. Never again Busto!
Nicole V.
May 08, 2015
I contacted Busto to install a new toilet. They were able to accommodate me same day and kept me informed throughout the entire process (from scheduling to dispatch). The plumber was on time and professional. He did a very thorough job, took all the trash away with him and was able to accept payment and email me a receipt directly from his tablet. I will definitely be using them again!
K. R.
Feb 21, 2014
Dennis C.
Aug 24, 2012
Stay away from this company. They'll rip you off. They charge a lot for substandard work. My 78 year old mother was charge $200 to replace a filler valve in one tank and to stop a other toilet from leaking. The replacement filler mechanism turned out to be defective and they never stopped the leak in the other toilet. She told me about the problems a month or so later but I was unable to check on it. 3 months had passed when I finally checked it and found their shoddy work.
So I called them and informed them of their poor performance and told them they need to make it right at no charge. They said they would call my mother and set an appointment. Well, they called my mother and said they would come out and take care of it but they would charge for the service. Unbelievable.yeah, they'll charge her another $200 to fix the problem they were suppose to in the first place.
Other issue with this company is that they do not clean up after themselves. They tracked dirt on her rugs and floor. Never bothered to clean it up. If the plumber's name is Julio, bar the door and don't let him in!
So I called them and informed them of their poor performance and told them they need to make it right at no charge. They said they would call my mother and set an appointment. Well, they called my mother and said they would come out and take care of it but they would charge for the service. Unbelievable.yeah, they'll charge her another $200 to fix the problem they were suppose to in the first place.
Other issue with this company is that they do not clean up after themselves. They tracked dirt on her rugs and floor. Never bothered to clean it up. If the plumber's name is Julio, bar the door and don't let him in!
