Cascade Plumbing & Heating

Highly unethical business. I have used this company several times for my condominium complex and for my personal residence. There is no lenience on the dispatch fee for longtime customers. Also, I had them out to repipe old lines and they only replaced 3/4 that was quoted on the job but they refused to refund or prorate any of the job because they said it was a bid not an estimate. Also, the workmanship was substandard - they cut into framing beyond what's allowed by code, damaged sections of drywall because of mistakes made, configured pipe runs that would make installing prefab cabinets and vanities a pain to install, and did not cover or clean any of their work areas.

When I called to request a review of the work, explanation of charges, and potential remedy for the work not completed I was met with a rude gatekeeper rep, Nicole, who turned all blame to me for not asking more questions of the tech. She refused to escalate to a service manager and had no sympathy for my situation. Very greedy and unethical company and I highly recommend staying away

I got three quotes before going with Best Plumbing on a friend's recommendation. The other companies had told me that my sewer drain was in urgent need of expensive repairs. Best Plumbing did a simple hydrojet treatment and informed me that the line was actually in reasonably good shape, saving me thousands of dollars on unnecessary work.

I did not have an issue with the Best Plumbing office staff and they were very pleasant to speak with. However the plumber Michael Barr that was sent out was very rude, condescending and argumentative. He even told me why can't I have an American name more like Mike or Joe or to change it so people like him could understand. If it were not an emergency, I would have called someone else.

In addition he told me one thing and told the insurance company something else causing a discrepancy which took a while to straighten out. If you are looking for someone rude and condescending I recommend him otherwise I would request Best Plumbing to send someone else out because I felt he was very unprofessional.

Horrible service. Charge you for the estimate, which does not go towards the final bill. Scheduled three days out with a window, sent an email 20 minutes before the end of the window saying they were not going to make it. Wasted 1/2 a day of work and the couldn't reschedule for 3 days. Went with someone else who will be in tomorrow and does not charge for estimate. I WOULD NOT USE BEST PLUMBING. WORST PLUMBING

The technician was great. Apparently our emergency service call appointment was not relayed to him though. I called about an hour after the appointment time and he said that he would be there in another hour and 15 minutes.

Brie knows her trade and quite determined to find the solution to the plumbing issue in a timely manner. She is friendly, respectful and very mindful of a dependable solution to the plumbing problem. In a short time that I know her I can tell that she is the kind of employee a business establishment should keep. More power to you Best Plumbing, you are really the best.

Steve Olson is such a wonderful technician. He is kind, professional, extremely knowledgeable and a joy to work with. He installed a faucet for us and repaired a steam shower. Excellent work! Service: Faucet installation

DO NOT HIRE BEST PLUMBING! They were to replace broken garbage disposal in commercial kitchen. BP incorrectly wired the garbage disposal but claimed there was a power issue to the disposal. We had to hire an electrician to look at the power issue and electrician found that there was power but the vendor had wired the disposal incorrectly. We have no problem paying for the new garbage disposal equipment but not happy about incompetent installation by BP plumber. BP has not listened to any of our concerns and insists on charging us full price for the disposal which did not work following their install. They are the Worst Plumbing around. :

Steve Olson did a complete repair on a complex leaking pipes underneath our kitchen sink. He completed the repair with new pvc pipes and training a new plumber as well! Great Job! Services: Plumbing pipe repair, Plumbing leak detection

I cannot say enough good about Travis from Best Plumbing in Seattle! He's so knowledgeable and was efficient, and pleasant, just really great during a stressful time for us. Considering the work that had to be done to fix the leak in our house, I was prepared for a higher bill. He worked quickly and so professionally, we came in under our prepared budget.

We're in Lynnwood and any time we need a plumber from this day forward, I will be calling Best Plumbing and asking for Travis from this day forward! Highly recommend! Great work. Great value. Exceeded expectations. Truly. I had such a hard time finding a reputable plumber available with the current situation, and Best Plumbing got Travis out quickly and he saved us from our nightmare flood situation. I'm so grateful!

They came in min-January to unclog a shower drain. After about an hour of trying they were unable to unclog the drain - not their fault it was a bad clog - had to leave for another job but said they would get me a quote to replace the part of the pipe where the clog was. Never got back to me. I hounded them for a quote (2-3 calls from me). Their quote was about 3x the price I ended up getting the pipe cut out and replaced for.

When the pipe was fixed and the dirty water that the Best plumber guy originally left in the shower drained out I saw a ton of damage that his machine did to our tub enamel (which had been fully redone in the summer so I know the damage was not there before). Since the end of January I have been trying to get a hold of Best plumbing to ask about getting the damage resolved and have only gotten a "your case is being reviewed" email from their service team and no phone calls back. I have left multiple voicemails and sent emails. Their prices were sky high. They left damage at my house, and now they're ignoring me. Would not recommend.

Another reputable plumbing company inadvertently created a new major plumbing problem as a result of their work. We got a 2nd opinion from Willie with Best Plumbing. Willie diagnosed it after the other plumbing company misdiagnosed it (the other plumbing company also initially disagreed with Willie's findings). It turned out that Willie was right!

We called them for a leaking dishwasher. The technician came over, found our drainage line was chewed through (presumably by rats), then left (in a rush) everything disconnected for the exterminator to see. The water line was also disconnected and was dripping. He said it would stop in a few hours, it never did. It dripped all weekend. We scrambled and hooked things back up, but called them over the weekend. Zero sympathy on the answering service end even though they created the drip by leaving everything disconnected. (We caught the rat in the meantime).

She scheduled us for service the following Monday saying "oh, every truck has the part you need. It's really common." Of course, come Monday, they cancel our appointment very last minute after we rearranged everything for someone to be home. They claimed the job before us was an "emergency" and we were getting bumped. They rescheduled us for the next day, the technician comes over, and sees he doesn't have the right drainage hose. "You have a very special Bosch, I gambled on the hose, and I was wrong, " was his reply. Shouldn't the first technician have noted what kind of dishwasher we had so the second technician could check?

But the second technician had no problem charging us a trip fee for HIS company's mistake and no offer to rectify. We ended up replacing the line ourselves. "Best" Plumbing? Hardly.

Best plumbing came to our house 3 times to fix the same problem and did not fix. Charging $500 each time they came. Once they left a few days later the pipe was backed up again. It would be better for them to say we don't know and can't fix then to keep coming back and not actually resolve the problem.

Fast response, professional and friendly service, fair pricing! Service: Drain unblocking

Best Plumbing is the best! From making the appointment to completing the job I only received outstanding customer service. I will use them again and again. Thank you so much Best Plumbing! Service: Drain unblocking

Best Plumbing was kind and knowledgeable from the moment they answered the phone. Having frozen pipes is a drag, but we feel taken care of and are customers for life! Thank you!

Great experience! They sent someone right away, (which anyone whose tried to schedule recently knows there's usually a wait time. Plumbers are BUSY people.) He was very prompt and super nice to talk with, even discussing a second issue on the property while patiently letting the tenant finish getting ready for work. I wouldn't hesitate to recommend. Thank you to their excellent team!

I bought a Instant Hot under the sink water tank and faucet from Best, Mountain Plumbing Little Gourmet hot water dispenser. When it started leaking from the faucet I called Best about it. The system had a 2 year warranty on it that was getting close to its end. Best's solution was to have the manufacturer send me a part and for me to fix it myself.

I was reluctant, but finally did take on the task. When I put the part into the faucet and turned on the water the tank itself began leaking water. Now the warranty is expired, and even if it hadn't, who knows if I would not have somehow been blamed.

Mixed review. The good: the dispatcher was super helpful, personable, and sympathetic when our hot water heater failed. Best Plumbing was able to get out quicker than anyone else (2 days after we called). Unfortunately, our water heater was beyond repair due to faulty installation by a different plumber several years ago. The bad: the dispatcher told us there would be an $89 "dispatch fee." Fine (we were desperate) but she didn't tell us that there would ALSO be a $325 "diagnostic fee, " in addition the dispatch fee and on top of any parts and labor needed in the repair.

We didn't learn about the diagnostic fee until the plumber arrived and we'd already incurred the $89 dispatch fee. The plumber was very defensive about the fee structure, arguing he didn't think dispatchers could assess the work sight unseen. But if it's a set fee, the dispatcher isn't doing any assessment, they're just disclosing all upfront fees, which is a much more upfront way of handling things. Because the water heater was irreparable, we also got a quote for a replacement. The replacement was 3 times the quotes and estimate we received elsewhere.

The service technician Anthony Heatd delivered the best and most professional plumbing/rooter service in our 25 years of owning our home. He quickly diagnosed the issues, explained the why we were experiencing a backed up drain and communicated the various remediation options. Anthony is the Best Service: Sewer repair

I had water leaking from the base of my toilet a few weeks ago. I called best plumbing, and they sent one of their plumbers out right away. His name was Zach and he was lovely. He diagnosed that I needed a new toilet and recommended a few options. They sent quotes over for top of the line toilets, something I expected. I asked them to break up the quote so I could see the price of the toilet itself and the price of the installation service.

They claimed they were unable to break up the quote until I said I would purchase my own toilet. THEN, they were magically able to break up the quote. Zach came back and installed my toilet and fixed an additional problem with flooding due to a blockage in the main line. Zach again, was lovely. He said the problem should be solved and to call back if there was any additional leaking.

The next day, there was more water leaking out of the base of the toilet so I called back. I was told there weren't any available technicians but they could schedule me for an appointment at 12pm the following day. 12pm rolls around and I have yet to hear from best pluming. I gave them a call at 2pm and was told that I was "never given an appt time because we always give an appointment window of two hours" they 1000% gave me an appt time, and even with a window, they were still late and hadn't called with an update.

It is now nearly 5pm and they still aren't here. I called back to get an ETA and the woman on the phone, Chris had an attitude stating "what would you like me to do about it at this point? If he doesn't show up you won't have to pay" In conclusion, the customer service team lacks in professionalism and communication. Waiting 5 hours for an appt with no update, and an attitude when asked for an update is unacceptable. The only reason this is getting two stars is because the plumber that came to my house, Zach.was lovely.

I had a kitchen sink that was leaking in the bottom of my garbage disposal and failing to drain when the dish washer was running. Norman and Luke addressed both issues. They were professional and made an effort to ensure things were done properly. Top notch crew - thanks again Norman.

We called Best to help us out of a really tight spot. We had a very short turn around time to complete a tub and shower faucet replacement just before closing on the sale of our home. We received a very timely visit and estimate from Steven Fritz, one of Best's fantastic service and install team. Steven was super helpful explaining what would be required and provided us with excellent communications all through the process up to and including personally doing the install for us.

We had a problem getting our realtor to show up on time to let Steven in on the day of the install and he went WAY out of his way to help us make sure the work was done. We would have been in a real jam if Steven hadn't been so great to help make sure we were take care of. The work quality was top notch and performed in such a professional manner.

We would recommend Steven VERY, VERY highly and also all the rest of the wonderful Best Team - from the showroom with Sarah who helped us pick out and expedite the delivery of the new faucet in time to the different service dispatchers who went way over and above what is normally expected to help us get this challenging job completed on time. You guys are all GREAT! 5 STARS FOR ALL! Thank you all SO MUCH! You saved the day!

Absolutely rude on the phone. Sent a technician that was Not fully vaccinated. Unwilling to give even a rough estimate on cost of a water heater, nor cost of installation. Arrived, and without an estimate, did a different job, that required a new part, which will be an additional cost and installation charge, and was charged nearly $809. for removing and installing a new shutoff valve. Very shady, but quick! operation.

I purchased a service contract which gave me access to immediate service for a water emergency. The contract gives a 10% discount on services. Best plumbing however so dramatically inflates prices that even with the contract they were overpriced. The phone triage operators were exceptionally rude. The technician who came to my home was very polite but inappropriately masked for work in my home.

The charges were excessive for the work done. Additional service and parts were recommended at an inflated price. Moving to the front of the line for a water emergency was helpful but I was then captive to being overcharged and oversold. I would NOT recommend this company.

Way below expectations. The technician didn't complete the repairs they were called out to do. Washing machine "installation" is a joke.

When they do well, they do well. When it goes wrong, you will be treated like you do not exist. They managed all plumbing for a 250 unit construction project in Snohomish County. There have been multiple quality issues that have become apparent. And in the multi-family business, that is extremely troublesome. Today a pair of technicians arrived to repair a shower connection that was poorly installed, and had broken, flooding the 2 units below.

When advised that this poor workmanship would be considered a warranty repair, the two technicians connected the pipe and left. They had been told another unit had the same problem, but their boss Aaron had obviously told them to depart. I feel very sad that I would have to be here telling this story. Obviously, they have no pride in their work, and I would seek another company that stands behind their work.

It's an $85 charge to tell me if they have any services that I can use. If they're not even licensed to do the work it'll still cost me $85 to find out. Beware, they're just out to take your money.

Thank you for the great work on our most recent plumbing needs! Brian is a class act and an excellent plumber. We appreciate his professionalism and great work ethic. We are very pleased with the results. Patti L Bellevue, WA

Had a sudden urgent need for a plumber late in the afternoon. I called Four places to no avail. The Gal on phone went above and beyond to get me help. I received a quick confirmation of our appointment (SAME DAY!). The technicians arrived within less than 30 mins (as promised and well within our appointment window, 2-5pm) from receiving a text (with photo) and a call of their arrival.

They were very professional and even gave helpful advice after fixing our immediate issue! These people will be in our "GO TO" list should we ever need any plumbing assistance.

I called them, their technician Will stopped by, he was very annoyed by having to work, told me that everything is fine and he knows better, said "I don't know what do you want from me", and left. If you need a free (I hope) insults delivered to your home, this is the business to call. Water pressure dropped down in the kitchen and shower, water heater folks inspected everything and explained to me why this is not caused by the water heater. Bath drain also slowed down.

I called Best Plumbing, they scheduled an appointment, and their tech Will stopped by. He was in a bad mood. After I explained why I called them, he said "This is an old building, what do you want!" He checked the kitchen faucet, said "Everything is fine, you can replace the faucet", and wanted to leave. I reminded him about the shower and drain, he opened water, said "This is normal water pressure in the city, compared to what I see.

I don't know how it was in OTHER APARTMENTS YOU LIVED BEFORE". I repeated to him that the water pressure dropped in this shower, he said that there is nothing he can do, and was leaving. When he was just outside the door, he continued to say something. When I asked him to repeat, he said "I don't know what you want! Do you want to increase water pressure?

We can send someone to you". I call plumbers because I understand nothing about plumbing but I see that water slowed down, they arrive, tell me that that everything is fine, they know better because they see much worse problems, they say they don't understand why I called at all, and they leave.

I hired Best Plumbing to fix a leak in the basement of my rental property. While the plumbing work itself was done well, the plumber severed an electrical wire while cutting into the wall a few inches away from an outlet to gain access to the plumbing, which caused a loss of power to two electrical outlets and a potential fire hazard. Instead of the plumber taking responsibility for the damage and notifying the company to start a claim through their liability insurance, he told me that I would need to hire an electrician myself to get it fixed.

I contacted the company repeatedly over the next several weeks, but they were unresponsive and ultimately never responded to my concerns and the damage they caused. I would not hire this company again.

Unprofessional, never recieved the quote promised. Estimater was very condescending came over did not wear boot covers. Mud all over my floors.

BP damaged a house of mine to the extent I needed to hire a structural engineer to fix. Then, in addition, I had to take BP owner to small claims cort to collect damages. Stay away. Use Fischer, Aurora, O'Neill etc. and be happy.

Awful! Awful, awful, awful! Made an emergency appointment with them, and then no one showed up. Finally called them 2 hours after someone was supposed to show, they'd canceled our appointment without warning to fix someone ELSES emergency! Were incredibly rude to my grandparents over the phone, and never even showed up. Tried to reschedule, but they tried to charge us an "after hours" price even though they were the ones that messed up. What should have been a simple fix turned into a nightmare. Nope! Finding someone else!

I called this company to come out to my place of work, and their customer service was top notch; absolutely professional and friendly! Cassandra was very nice to speak with, and they were able to send someone out within a couple of hours. Unfortunately we ended up cancelling on them last minute as we got the problem fixed, but they were incredibly kind and courteous. If I ever need a plumber or know anyone who does, I will definitely be recommending this place!

Very nice people appreciated their extra trips to our home and their advice and coaching in our older home. Things working wonderfully now! I would hire them again!

Never ever do business with this company IF you read their contract - it expressly states that they DO NOT WARRANT THEIR WORK! Recently their plumber damaged a pipe during his on site repairs. Later when I noticed the leak and called the plumber - all he did was state that the contract I signed reads "no warranty" and to add insult to injury he then said he knew that a problem was exacerbated when he was using his snake tool to remove a problem in the pipe but never informed me when he left. Bad Business, no integrity.

We needed urgent help after hours when a water sensor located near our water heater and washing machine got triggered, and someone from Best Plumbing (I forgot their name - sorry) came by quickly and diagnosed the problem. They were up-front about their costs, professional, and quickly isolated source the issue. More recently, we needed to replace a slow-leaking kitchen faucet.

They advised us not to replace the faucet with the replacement we had purchased due to potential quality issues, and did not charge us for the trip. That's the kind of advice I find most valuable since its very hard to get good information on quality/reliability of parts like that, so I appreciate that they did not just install whatever we had without saying anything. We plan to get a better one based on their advice, and have them install that.