Greenway Home Services: Bartlett

If I could give a minus 100 I would. I has a a/c guy come out thinking that my issues would be less than $500 deductible with American Home Sheild. My a/c guy found that the compressor had gone out and told me to contact AHS. Terrible customer services and they lie to us. Our home warranty company referred us to them. I had to call them after 24 hrs because they couldn't be bothered.

They acted as if they never received the referral until I pressed them. Oh-I found it! They assigned a technician to my home. They sent me a email stating their technician was ill and they would need to reschedule in 5 more days. So they were able to have someone over in 36 hrs but now it's 5 more days in 100+ degree temps. Being a businessperson, I know that they make more $$ doing their own work vs. home warranty contract jobs. They are liars!

I have an American Home Shield Warranty that I will be canceling and I will not use Greenway Home Services anymore either. Here it is, the hottest week so far this year and my air went out. Made an appt through the warranty co with Greenway. Then I called Greenway and said the earliest they could get there would be 6/16/22. I called the warranty co back and they said they expedited with Greenway and it would be repaired in 24 hours. Got a text from Greenway saying they'd be out on the 21st!

They don't want to do any warranty work. It gets pushed way out so that if it is something major, you HAVE to call someone else! All these MR GREENWAY commercials is a bunch of you know what! I even asked about the advertisement saying they would be on there way to your problem within 30 minutes. ONLY if you pay 150.00 up front for expedited services, that is not applied to your repair. I'm done with them and I used to sing their praises. NOT ANY MORE!

Critical: Professionalism Poor service. Three service calls and problem is not fixed. Air conditioning is flooding carpet and dispatch said technician would be returning tonight. This was at 4 pm. Called five times after that the same evening and still no one showed up. No one returned my after hours called. Terrible service. Do NOT use this company

It took an entire month for Greenway to come out to my home. They "repaired" my unit and I paid $625 for freon my home cooled for a total of 10 hours. I called back the next day, asking they have someone come out same day. The set an appointment for a week out. The week went by, the repairman got covid. So instead of covering down with someone else the moved me back another week.

They finally came out and installed a new coil and refilled my refrigerant. It worked for a day and a half. Now it is not cooling again. Yay. My family has gone without air conditioning since April 22nd.

We used Greenway one other time via our home warranty company. It was fine. They fixed the AC, which broke down again they returned for a more long-term fix the next day and it was taken care of. However, our AC broke down again, and we were told that the home warranty company would not replace our aged unit if it was fixable. To FIX it, though, they would only cover the coil, and not the cost of the freon.

The price quoted us for freon was $1,700 for 8 gallons. I looked up freon, which was available online at a wholesale cost for 10 gallons, and it was $499. When I asked Steve, our "comfort specialist" about the extreme cost difference, he was dismissive and rude before finally copping to the fact that they mark things up dramatically. Therein lies the rub.

So American Home Shield and Greenway are in cahoots, and one way or another, they will get their money. It's a racket, and I would suggest you don't do business with either. In fact, if you read other 1-star reviews on Greenway, you'll see that other people were quoted RIDICULOUS mark-ups. We opted out of doing business with Greenway and went with a locally owned business that was a DREAM to do business with - One-Hour Heating and Air.

Side note: Ladies, if you use Greenway, be warned that if Steve, the "Comfort Specialist, " is sent to your home and you happen to have a male significant other, you will be come invisible. He's a "man's man" - even my husband marveled at how when I would ask Steve a question, he would look at my husband to answer. Too bad for Steve I write the checks. Bye, Steve. P.S.

It took one week for Greenway to get to the house to inspect the unit - and we were the LAST one of the day. They said someone would be out between 12-5, and our person didn't show up till 6:30. That person couldn't do anything, and it was another day for Steve to show up and do nothing. TOTAL WASTE of time.

At the moment they get a two star rating. Repair man came out on Friday to repair my upstairs unit. This unit was installed by Greenway in 2016. Parts were covered but was required pay labor fees for the repair. The next day I noticed the upstairs a little warm. It was only in the mid 70s so the unit should have no problem cooling off the upstairs.

It is now Sunday and it is hot. Called the "emergency" line and left message but no return call. Tomorrow is Memorial day and I have family coming over and the upstairs is now going to be uncomfortable. I can only hope to get a call from their on-call person, but my gut tells me I will need to call again on Tuesday during business hours.

I called them to replace a toilet. They said they could come on Saturday between 12 and 5. No one came out so I called and was told the service guy had a family emergency but would be there on Sunday between 12 and 5. No one called or came out. Once again I called, no answer. The guy finally called at 7:50 pm and asked if I still wanted him to come out. At this point I was so mad I told him no I would find someone else. I called and got their answering machine and told them their customer service sucked!

I had a new water heater installed. Brian and Ranel did an excellent job. They were professional, quick. and efficient. It was obvious that they knew what they were doing and completed the job flawlessly. Service: Installation

I've been waiting 28 days for a repair. I've called everyday for a month and they still haven't came to fix my air. They say they are waiting for a part. I called today. They actually have the part in their office now and still haven't scheduled an appt to come out. Maureen, who is over my account, is horrible. She still hasn't contacted me and I've been told I would her from her everyday by an agent. A total lie and a waste of time. Let's not forget it's 91 degrees outside. I hate hate hate hate this company.

Unbelievably lazy and un-professional. The young technician tried to tell me that you fix a leak in PVC by adding more glue around the leak. That is nonsense, and if it works at all is not a permanent fix. I sent him away, called their offices with the hopes of speaking with a supervisor. They would not let me speak with a service supervisor, only transferred me to a customer relations manager who didn't know a pipe fitting from a hole in the ground. I never received a call back from the service supervisor. I would steer away from this company, do not let them "rig" your house or equipment!

We used Greenway Home Services for the replacement of a water heater. We used them through our home warranty. I'll start of by saying their prices are outrageous. They charge $150 for a water safety pan. Price at Home Depot $30. they also said it needed an Exp Tank. Their price $250, Home Depot $50. Are we seeing a trend? None of this is needed for code reasons but they will not install the water heater unless you buy their over priced products.

By the time it was done, we had to write a check for over $700. I will never use them as they obviously are greedy at best and down right unethical at worse. STAY AWAY FROM THIS COMPANY!

Follow up to my previous post: Greenway sent someone different out the next day to my sister's house. Darrell was polite, neat and knowledgeable and fixed all the things Rob had messed up (including the front door). Hopefully, Rob is the one bad apple in the Greenway barrel!

Unfortunately, I did not read the reviews prior to scheduling their services. I was quoted 79.95 plus parts and labor to unclog the pipes. However, the technician (Josh) cleared half of the drainage pipe, but not the pipe leading to under the house. The technician never checked to see if the water properly drained prior to leaving the house. I was told by management that technician would come back out on Friday, but he didn't show.

I was then told that someone would come out on Saturday, but received a call stating that the technician had a family emergency and they rescheduled for Sunday. Sunday I received a call from Kelsey indicating that the request order was put in as an error and that no one would be coming back out. After much discussion, she said that management and a technician would call on tomorrow - which is a holiday.

This company is the ABSOLUTE WORST. Please don't use them. They took payment and did not fix the problem. I was told that the problem was fixed and it was not. $304.95 for nothing.

This company is so unprofessional. I have used 2xs due to my home warranty assigning this company to my residence. They will no show. After waiting 5 hour window and promise they will be there before 5. then wait even longer for them to blame it on a scheduling error. Or a technician emergency. They will not be able to work you back in any time soon.

And when they DO arrive they will swear up and down nothing is wrong with your appliances or plumbing. Even thought you clearly have an issue (water company reports of water running at various hours of the night) What a joke. Will never be using this company again.

This place of business is horrible as customer service lacks professional etiquette. However, even though I was upset with Greenway's business practices; Steve the service technician was professional and could only do the best he could at the time of the visit. Please do not waste your time nor money patronizing this company. I say this because you will continue to get the run around regarding your HVAC system.

I was so disappointed with this company. First I was referred to them through my home warranty service for a slow drain in my bathroom sink. They came out four days later, the agent didn't introduce himself until I asked him his name. Them he told me after running water and plunging my sink that he had to get authorization to run a snake/auger the clear due to the type of piping material they didn't want to be liable for any damage.

Two days later I get an email that another company has been assigned to fix the problem because Greenway couldn't do it. Two days later Avelino Plumbing shows up and fixes the problem in less than 15 min with no issues.

They either misdiagnosed the problem, or failed to fix it properly, and as a result, mold has been developing. I have tried to contact them and have recieved no response. It has been over a week and not so much as a courtesy call. I do not understand how this company has 4 stars when I am dealing with such unprofessionalism. Not only am I giving them a low rating, but I am telling my friends/family to stay away!

Do not use HomeServ by Greenway for appliance repair services. I've been trying for 2 months to get my washing machine repaired. The first technician misdiagnosed it twice. Both times he came to my home and said it was fixed. But when I ran the washer, the same problem still existed. So for the third service call I requested a different technician.

A replacement timer was ordered, but the second technician returned to my home with the wrong part. Then the part was ordered a second time, and still a second wrong part was received. We are still waiting on that right part. I spoke with someone in customer service last week who promised me he would find out what was going on and call me back. I have not heard back from anyone a week after that promise.

Along the way I've tried to speak with a service supervisor several times. I'm always told a supervisor is not available, they just walked out, they are at lunch, they haven't come in yet. It's been my experience that this company does not have qualified technicians, has poor parts inventory management, does not follow up with the customer and shows no accountability for completing the repair. Very poor service.

Through my American Home Shield home warranty, Greenway Home Services in Nashville, TN, was assigned to come check out my leaky kitchen faucet. This request was opened on June 20. After scheduling an appointment, the person came out and told me it needed a new hose, and they'd order it. Three weeks later, they finally showed up, and it was the wrong hose.

Fast forward another two plus weeks after that to today. After not being able to get an answer from Greenway, I called AHS and they called Greenway, who confirmed that the part was just ordered-today. Conveniently, each time I call back to Greenway, I can only talk to schedulers. There are no managers available. My recommendation: stay away from American Home Shield, and stay away from Greenway Home Services in Nashville.

I should have just taken care of this myself. It's my last resort to post reviews like this, but two months for a request like this is ridiculous. Update: cancelled my AHS contract and got this fixed out of pocket.

Our central air unit, split Trane unit, wasn't blowing cool or cold air in June. AHS was called to do a diagnostic on the unit. We paid our service fee to AHS and on 6/4/2021 Greenway came out, put in 3 lbs of coolant and did a UV-leak test. I have their invoice. On August 1st AHS was contacted again because the a/c unit stopped blowing cool/cold air, another service fee was paid for Greenway Home Services to return for the same problem. Greenway diagnosed the a/c as needing a new coil, (covered by AHS warranty), modifications to duct work, modifications to a drain line and 11 lbs of coolant, all of which were not covered by AHS and totaling $1,735.00.

I became suspicious that Greenway wasn't being truthful and was fabricating a an expensive repair that purposely wasn't covered by AHS. This was confirmed to me by another home owner who had the same experience with Greenway. I asked Greenway to put their diagnosis in writing and email it to me. It never arrived. My husband had a conversation with a supervisor which went nowhere.

We called a very reputable heating and cooling company that we have used for 11 years to come and look at the unit. Lie #1: it was 2.5 pounds low on coolant, not 11 pounds that Greenway purported. Lie #2: there was a leak around the coil which a dye test confirmed and the leak was repaired. Lie #3: no modifications were needed for the unit. Total cost was $673.00.

We should be refunded for the fee we paid in June since obviously the leak test that Greenway claims they performed was bogus, a lie. We should also be refunded for the August 1st fee for the same issue which Greenway tried to exaggerate and lie about. We are considering cancelling our AHS warranty because of your choice in dishonest contractors. The list of complaints filed with the BBB against Greenway Home Services since June are numerous. Cindy Spitler

Worst ever service. do not waste your money with this company. they will take your money and will forget about you. it will take them months to fix even the smallest thing in your home. STAY AWAY FROM THEM! I want to give 0 stars

Let me start by saying that if you have a Home Warranty claim this company puts your repair at the back of the line. They even ask when you call in if you'll be paying for the service directly of if you have a warranty claim. Warranty Claims get transferred to another line. I placed a claim on 08.28.21 with the warranty company and I called Greenway the same day to schedule.

I was on the schedule for Monday, 08.30.21 between 12pm -5pm. I informed Greenway at the time of schedule that the water issue was outside. Come 6:30PM on 08.30.21 I received a call from the tech that he was on his way. When I mentioned to him that it was getting dark and that the issue was with a spigot outside, he said he'd have to reschedule the visit - he needed to see what he was doing. So, I phoned Greenway back the next day to see if the appointment was indeed rescheduled.

I was now on the schedule for Friday 09.03.21 between 8AM - 12PM (fantastic we did not have to worry about running out of daylight). On Wednesday I received a text they could come on Thursday if that worked. Unfortunately, it did not work with my schedule and I text them back that I'd keep my original Friday spot. When I received the text reply back it was confirmed for Friday 12pm-5pm.

When I inquired about the new timeframe, they said the tech that I had been scheduled with had an emergency and I was now scheduled from 12pm - 5pm (here we go again!) So, Friday came and at 5:30pm I called to check on the tech and was told there were 2 calls ahead of me. REALLY? So, again and after a week of waiting on these guys my service call would be bumped again!

I phoned AHS immediately and explained the issue and explained this company has terrible reviews and to send the claim to a new vendor. One that treats a warranty claim customer the same as any other customer. AHS has marked Greenway Home Service as a "do not use" vendor. If you have AHS request, they not schedule you with Greenway.

Came to repair HVAC unit. Slightly annoying it was a 2 step process - first a tech came out to assess, then they sent their estimator/salesperson to walk through findings with me and try to upsell. Estimator/salesperson Linzey said he ordered a new compressor which would take 7-10 days and they would call when arrive (not ideal in the Memphis heat but I understand).

I called them 11 days later to check on this - and they hadn't ordered the part! To add insult to injury, they are entirely unapologetic and the only person willing to speak with me to understand what is happening is the main person who answers the phone, not anyone who worked on my job to understand if there is some other kind of issue or what happened! Wouldn't use again.

Update, issue started in December, 2020 and is still not resolved. Someone who said he was the owner called me in May and apologized profusely saying this was not indicative of the level of service they provide. He promised to order a new faucet and have it installed ASAP. It is now July and I have not heard back from them-not one phone call. I called today and the receptionist said she would "check to see if the faucet had been ordered" and someone would call me back.

This is the most ridiculous thing I have ever seen. My advice is to pay attention to the reviews and find a reputable company. 7 months later and my sink is still dripping. Unbelievable.

I don't want to give them this one star as they truly need ZERO STARS! This company was contacted via my home warranty for service in February 2021. It's is now July 2021, and the issue is still not resolved! This company does noes not communicate with the homeowner or warranty company! First American SUCKS too! Choose another company it's available to you!

Greenway Home Services comes to my home on the 28th. Although the techs that showed were able to diagnose the issue and these techs are awesome, I have been dealing with this company and my HVAC not working since April. My unit still has a slow leak and they are supposed to come back out and fix the issue today July 1. As I sit in my bed after a total hysterectomy.

They are aware that I have had a major surgery and need cold air. We shall see how today turns out. I would NOT recommend this company to any home owners. Oh I was also told by a supervisor that they would install a new filter dryer and they did not. They tell you they will do a lot and do not. I am only continuing through this company at this point because everything has been processed through home warranty.

Just an update.going on week 3 without a kitchen sink. They're still looking for a part. Will let me know by the end of the week if they find it, then at least another week or 2 before it's delivered and installed!

I would like to personally acknowledge Caleb Miller, for his Exceptional External Customer Service as well as His expedient and professional mannerisms in handling my plumbing problems today. I've previously used Greenway, but Caleb is an Exceptional standard of an employee. He even offered other services offered by greenway for me to consider to help in maintaining my home.

Thanks Caleb for a GREAT Experience! He was worth the wait, I just wish it didn't take a week to add me to your work order requests. Other than that this was a Great Experience!

Urel Lopes was dispatched to our house for a Saturday afternoon appointment. His day was a bit out of control (haven't we all had one or two of those) and he couldn't get to us until around 8:15. Yet he handled our main sewer clog in 45 minutes of un hurried professionalism. The charge was the minimum quoted when the appointment was made. Kudos to the company for communication that allowed us to keep a commitment to a neighbor and still be available for Mr. Lopes' arrival.

The employees are very friendly. Good prices are whole units.

Please save your time, energy, and sanity and CALL SOMEONE ELSE! Greenway came out to my home on 3/02/21 to look at my washing machine that was not working. The machine would not display any of the wash cycles and the door was locked so you could not open it. The technician told me at that time they would need to order a new control panel however they could not access the model and serial number due to the door being locked.

Since this machine is a little over 2 years old I provided this information from my original receipt of purchase. He told me he would be able to order it and they would be back out to install it. It has now been almost 2 months and they still have not returned to my home and my washer is still broken. When I called Greenway they stated there was no part on order and they didn't have the model/serial # to order it which was completely ludicrous because this was already provided to them.

The only solution they had was to send the same technician out again to attempt to open the door to the washing machine so we are literally starting the process all over I have been without a washing machine for two months and spending time and money to go to a laundry mat while they apparently decided to do nothing. This company has no respect for their customers seek service somewhere else. Good luck out there.

Very dissatisfied with this company. My homeowner insurance contacted Greenway Home Service to install a new hot water heater. The cost out of pocket was $879. This was suppose to include code inspection. 10 days later we had a gas leak from the heater. MLGW cut off our gas until it was fixed. Greenway did come out but did not fix the problem. The technician did not know what to do so he called his supervisor who was rude, yelling at the technician and then at me because he didn't know what to do.

The technician said he tighten it up like his supervisor said. I have yet to get a code inspection done on the heater. I will not be using them again I had to pay out of pocket $600. to get my new heater fixed and to get gas back to my house.

We had a technician come and install a clean out and other technician came out to jet our sink because it was super clogged. The second technician that came out was here not even for an hour and claimed that he got it unclogged. Not even an hour later our sink was still clogged. Technician did not do his job and charged us a lot. Not mention when he was doing the jet it backed up into our toilet and got dirt and mud all over the bathroom floor. Horrible.

TERRIBLE COMPANY. I don't believe I have ever written a bad review. but this company deserves it. I had them come out in October to fix my dishwasher that is leaking, not drying dishes, and running for over 3 hours per wash. They told me that it was the heating element that needs replaced (which I believe it does but that still doesn't solve the leaking which is the biggest issue).

They told me it would be a week or so but didn't come back until JANUARY. I understand COVID has caused delays, but they didn't even once call to let me know, I had to call them myself after not hearing from them at all. So, they come in January to replace the heating element and discover that they can't get the dishwasher out of the counter, however the guy can see underneath and tells me that the wiring is exposed and doesn't look safe so he would be recommending replacement.

He said he would submit the report within 24 hours. A few weeks later I call my home warranty company and they don't have any record of the report but they will contact Greenway to get it. A few weeks later again, I call, and the home warranty company says that Greenway just says it is the heating element, nothing else wrong, doesn't need replacement, etc. SO I call Greenway to figure out what happened and the woman who answered and called herself the manager was SO INCREDIBLY RUDE to me.

Basically insinuated I was making the whole thing up, no one ever said it needed replaced, etc. I said I wanted to speak with the technician that came to my house and she refused and gave me a huge attitude and was extremely condescending and unprofessional. I was just floored. I would NEVER speak to a customer that way. Avoid this company at all costs.

It is now almost 6 months later and I STILL don't have a working dishwasher and they aren't offering any solutions, only being rude and shutting me down when I attempt to call. I would like to speak with an owner if you read this, because I am just honestly disgusted by the attitude of the employee I spoke with. It is NOT okay to treat customers that way. Edited to add: The technician that came to my house was very professional and friendly, so I have no issues with him, except for the fact that he told me my dishwasher needed replaced but then supposedly didn't put that in the report.

I paid Greenway Home Services twice to fix a leaky faucet in my upstairs bathroom tub. Both times the technician failed to repair or identify the problem and eventually told me I needed to replace the entire system. I called Conway Services and the technician identified the problem and fixed the leak within 45mins. He was able to identify that the issue was the cartridge and that the cartridge he removed had not been replaced since the house was built meaning that Greenway didn't think to replace it or was able to identify it was bad.

This is ridiculous that I had two pay this company full price twice just to not have my issue resolved and the technician knew it wasn't resolved both times he left. I called and was asked for my invoices and I explained that I am in the military and I am constanly moving around so I do not have those invoices, but I find it hard to belive that they do not have record of servicing my residence. No one even wanted to talk to me about my issue they just told me to email jenniferb@greenwayllc.com and she'll get back to me. Yeah right. Stay away from this company.

Do everything you can to stay away from this company. 1, the contractor demanded extra charge before service was completed. Had to call the company to sort it out. Unprofessional. 2. the contractor threw the dirty on the drain and we had to call plumber to fix the issue he created 3. the contractor didn't fix the ac. We had another contractor came and fix the issue. It is a nightmare. Stay away from them as far as you can.

I sadly had to put a star for them. Here is our story: This company is a rip of as a contractor with American Home Shield. Let me go date by day. Sept 10th our A/C went out my wife called to report it since we were sold a BOGUS "VIP" contract to get faster assistance, we were told to call (ahs) to get the request in. Once the request was in we couldn't be seen until the following Tuesday (wait we have the VIP). it gets better folks.

My wife and I called over 9/10 and 9/11 and kept saying we have an agreement and they refused to follow it, but then was told it would Monday.we still had to call and push our way through as "VIP" and was finally seen on Saturday to only find out the issue had to get a project manager due to a leak in the cool. I called to schedule my own appointment.

They came out Tuesday (get this the cost 1400 dollars after ahs paid them). said it would be Friday before everything was fixed (that would mean 8 days with out air.by the way we have a 6 month old) my wife and I had to go out and purchase a and update our heating and air, because there was more wrong than originally thought. RUN AWAY FROM THIS COMPANY

This company is complete garbage! My A/C started acting up and called this company to come fix it. The tech was clueless to what the issue was and had to repeatedly call someone else and take pictures and send to someone else. He ended up taking both my Heat Pump and Air Handler completely apart then stated that he didnt have the right tool to finish the job.

He said that a "master tech" wtf that is, was going to come out later and the guy never showed or called. Then when I called the next day which was Saturday they said the Couldnt get anyone out until 3 more days. meanwhile its 90 degrees and humid in Memphis and I have a 2.5 yo child at home. So guy comes destroys my Hvac then leaves and cant get back out until tuesday (4 days later). I will tell my home warranty to drop them.

The tech that came to my house was rude, unprofessional, and had to call his boss on how to turn off my AC unit. If I could leave zero stars, I would!

If I could give a negative number I would! WORST COMPANY EVER.I have been without AC for a month now and still no repair date set yet. On top of that, they are price gouging me for unnecessary "modifications" not covered by my home warranty policy. Basically, they are charging me, the customer, extra fees to compensate for lost cost from the home warranty company but that's NOT my fault!

If the warranty company doesn't pay, then they shouldn't be a vendor to them but instead they are abusing the customer because I am stuck with whoever the warranty calls for the service call! I will cancel my home warranty policy after this and I WILL NEVER USE OR RECOMMEND GREENWAY-in fact I will make sure NO ONE I know will ever use this horrible, selfish, money-hungry company!

Sadly long time customers with a hvac maintenance contract but as the years have gone by the quality of services has deteriorated. We are American Home Shield policy holders so we attempt to use them for plumbing, appliance repair and hvac needs. We had techs tell us they couldn't figure it out, we googled the issue for him. This week had an appointment for summer service- no show no call.

We call tech quit today but no one at Greenway called us. We found out when we called them. Rescheduled for today. Text a little after 3 one client next then you. At 7:30 reached to call center and hit a non answer answer. Tech shows a little before 8 and is cleaning and serving outside units with hose and flashlight. Got some concerns about the quality and thoroughness of that work. Will certainly be discussing find new maintenance provider.

I had a new HVAC system installed by Corporate Air. They are very professional, courteous and provided excellent service. Based on my experience so far, I can highly recommend them for any AC, furnace, heating / cooling installation, service or repair.

Let me establish that any issues we've had with repeat service calls with ANY contractor have been due to American Home Shield and their terrible policies. The good news about this relationship is that customers can book through Greenway, and they will fie the claim for you. This means, if your air goes out in August, you can call them right away and have someone out the next day, as opposed to waiting 48 hours for AHS to even call back with an appointment time.

Working solo with Greenway has always been a breeze. They deal with HVAC, plumbing, and light electrical, which are all. let's face it. expensive services. After coming out to repair our AC units repeatedly, we opted to just replace them both with nicer units that don't use the outdated coolant. This cost $17,000 but will cover us for many years, and came with zero percent interest for four years, and some very polite sales and service people installing everything.

The new units are slightly more efficient, but definitely ACTUALLY make the house 71 degrees, if I enter 71 on the thermostat. This is a locally owned company, with an emphasis on service. If they dont' get it right for you, let the owners know. They will fix it! Blame AHS, not Greenway.