Val Gross Plumbing

My main septic tank line was plugged up with tree roots and the service tech made short work of unplugging it. Would highly recommend this company to everyone.

Tim from Val Gross Plumbing did a great job finding and fixing a leak in my bathroom, and he also unclogged the line. I'll call them again if I need a plumber! Services: Drain cleaning, Plumbing leak detection

Initial plumber had difficult time snaking drain. What he said should have taken 10 minutes took two hours. Possibly the snake was not making a turn in pipe snd I understand that. However, he then went to the clean out (?) place in the basement and ended up cracking it. He literally said to me, "I shouldn't have tried to go up the pipe, " and "I turned it one time too many and it cracked." Then, he had to call " his boss" to bring the new part.

I happened to be looking out the window when he turned the corner into our cul de sac, driving fast, fishtailing with a snow blade ( up) on his truck and slammed it into park in front of our driveway. They worked on sawing off that part from another pipe at the back of a van. Not sure what that was about. After a lot of back and forth, it was fixed and he said the drain/ snake problem was magically fixed in a minute.

I was billed for 2 hours of labor AND the part replacement. I questioned it and let my dissatisfaction known about the whole experience, but there was no compensation or even an apology. Before doing a google review, I did do their own review, giving them a chance to call for discussion. I have not heard from the company. Watch out for kids in your neighborhood if Barry comes down the street!

We had a backed up drain at work. We called Val Blue Mills Gross Plumbing and they said they were really busy and could get us in the next day. Much to my surprise they showed up the same day! They were able to work us in! The service man Clyde was very professional and polite. He went over what he had done to correct the problem. I highly recommend using Val Gross Blue Mills Plumbing!

Very prompt service with excellent customer service! I needed my water heater repaired to my rental property, and I don't live in the area. They came out, did the work and left the invoice. Completely trust worthy and honest.

I needed a water heater moved about one foot, and a pipe to the water heater moved from under an I-beam to over and around it. I was quoted $910 by John after he calculated parts and labor on his phone, saying this was a "big job" and would take two guys 5-6 hours. Quite frankly I was shocked and I challenged that questioning how moving a pipe and the water heater could take that long.

I figured about 2-3 hours. John was insistent it would be a "big" job. The work was done well. in 3 hours. Instead of being good businessmen and reducing my cost do to their grossly (no pun intended) overstated labor costs and time - THEY INCREASED IT! I was billed $1000 "per bid." That is not what was bid and it certainly did not take 5-6 hours as described in the bid.

I feel as if I was deliberately over-bid (not to mention over-charged). I will NEVER use these thieves again. It's too bad, when Val Gross owned/ran this company it was very respectable. The new owner is not trustworthy if he allows this type of business practices to go on. When I tried to call and complain about the obvious over-bid and over-charge my calls were never returned.

I am giving 1 star due to exorbitant billing and lack of professionalism. I have hired this company before and was pleased. I believe there must have been a change in ownership or management since that time. They were hired to install 4 bathroom sink faucets which we purchased. They showed up only slightly late and the one who seemed to be in charge immediately told me about guy should be coming to relieve him during the job.

In the meantime, the one who seemed to be in training (spent a lot of time asking questions) was left alone while the other left to get parts they did not come equipped with. They were in my home for 3hrs 45min and charged $660 for the work of "2 guys". The invoice was left on the counter due to me having to go into a web meeting since the install of 4 faucets took much longer than I expected.

We found a leak on one faucet that night. My husband called the next day to report the leak and discuss the bill. He was told they could pick up the charger they left immediately but couldn't fix the leak until Monday (this was Thursday). The man he talked to told him we were lucky because he could have charged us for 3 guys. I couldn't believe that was his response since there were NEVER 3 guys working at any given time.

There was hardly 2 guys working at a time due to the one needing guidance every step of the way (I don't mind this until I get charged by the hour for it). This company does not offer veteran discounts, but that's to be expected considering their other practices. They did return on Monday to fix leak and harass my husband for payment. We opted to file BBB complaint which they had not responded to for 3 weeks at time of this review.

We further opted to hold payment for 30 days as indicated allowed on invoice. We decided to give them the opportunity to make this right and not review them until the time they didn't respond and payment was due. They haven't responded and we are mailing payment today.

Barry took an issue that I had spent thousands on already and got an additional quote for 10k to fix a broken pipe issue. He solved it with $1500.00 in work. That alone sold me on him. Have had him clear drains as well and they are on top of it. They know their stuff and save me money. I strongly recommend them!

I've used different plumbers over the years and never really had a "go to" company until now. These guys are so superior to anyone I ever used. You can tell this is a career that they care about not just a job for now. They find and fix those issues that Noone else seemed to be able to pinpoint. You won't be disappointed.

Barry and his team are quick, efficient and honest folks that shoot you straight and take care of your plumbing issue. They are very flexible and can tackle just about any project large or small. If you have any sort of plumbing needs give these guys a call!