A Plus Waterworks Inc

We just bought our first house in Vallejo and needed to repair a leak in our shower as well as fix our dishwasher drain, so we called A+ Waterworks. We explained everything in detail regarding the issues we were having and were told they would come on the following Thursday. To make sure I could be available to let them in and answer any questions, I took the day off from work.

At 5:30 pm, still no one had shown up or called, so we called both numbers given without success. The next morning at 9:24 am, my partner got a call from them saying they got busy with jobs yesterday and stating that they would be would be at our house in 15 min. My partner told them he was leading a meeting for work promptly at 10 am and wouldn't be available after that point.

They showed up 31 minutes later at 9:55 and required him to explain everything we had explained in detail with the owner the previous night. They interrupted his meeting at several points to ask various questions and to have him sign documents, then to tell him that they broke the porcelain handle-the primary reason I had taken the previous day off.

The plumbers said they would try to find a replacement handle and left without addressing the other issue. That's the last we heard from them until this morning, when I received a call at work asking when we were going to pay the invoice they sent for $388.50. I was a little surprised by this, as they had not finished one job and hadn't even begun the other-not to mention breaking our water handle.

The man who called me-who I assume is the owner-didn't seem to have the time to discuss this and basically made this our problem (ex: you had an old handle/plumbing anyway, we showed up, didn't we, we got busy on Thursday, etc.) I really didn't expect this to be our experience with this company, as they seemed to be highly rated on Google and were referred by another company.

I'm disappointed in their lack of communication work quality, and poor customer service. Everyone is entitled to have a bad day, but they are still responsible for the fallout that occurs as a result of that bad day. I hate leaving a negative review for a local company, but maybe this can be an opportunity for growth. **Update 12/20-I received a text from the owner a few days later apologizing and better explaining what occurred (plumbing old, this is common, they are getting a replacement handle). I appreciate this service recovery and look forward to getting our handle back in service.

We were just informed by the City of Benicia that we had a water leak. We called Nasser, from A+Waterworks, Inc., Vallejo, CA, and he came today to make a diagnose. His expertise was impressive and in 5 min. he saw that the leak came from a defective irrigation timer. His diagnose and quick response was a Christmas gift. We definitely will use A+Wateworks, Inc., Vallejo, CA in the future. We will call Nasser to give us an estimate as he is a "Pro."

I had a house in escrow and Nasar scheduled us in so we can keep things moving on the sell. He was very professional and took the time to explain what he was seeing so we had a better understanding of the effectiveness of the main drain! I have sold houses in the past and neglected to check the main drain and ended up costing me 20K after a year in the residence, so highly recommend scoping that drain prior to buying an older home.

Always a pleasure to work with. Friendly folks who are reasonably priced. Response time is speedy and quality has been high. I've used them for several situations and I have been happy with end results of all the projects.

I chose A+ waterworks to complete the upper lateral repair on my home. From beginning to end, the job went very smoothly, quickly and I couldn't be happier. Nasser, the supervisor is great and runs a great crew. He handled all the required permits and kept me informed of the steps along the way. Everyone is professional, friendly and works hard. I highly recommend this company.

A Plus Auto Works was recommended from another plumber. I received a quick response on Saturday. I was informed the cost to repair outside line and told how to do it. Every effort was made to keep the price down. Thank you A + you get an A+. Excellent Job!

Excellent work at reasonable prices. Sewer issues under a concrete floor repaired all the way out to the street. Quick and clean. Price was as quoted. Nassar and crew are excellent.

We have been using A+ for over 5 years and they have been great! Their employees are professional and nice and know their stuff when it comes to plumbing! I totally recommend them!

The A+ team has helped me on so many different occassions with the properties I manage. Off the top of my head, they've replaced a fire service line for me, helped me bring our fire sprinklers to code, troubleshot our sewage lines, replaced our water heater, alleviated water hammer, fixed my toilet, detected leaks in our attic and guest bathroom and more.

I've trusted them for years now. Having worked with other plumbers, I feel like they stand above. Nasser sends experts to help me, no newbies. I don't undervalue newbies because I appreciate any help I can get; but the point I'm trying to get across is that I can totally rely on the A+ team to get the job done right without a second thought. The technicians are all very courteous, professional and expert. Their pricing is very fair also, which makes them A+++. Thank you so much A++++ Waterworks!

The team from A+ Waterworks was very professional in every way. They arrived at the time stated and handled the job to completion and with great care to my property. They were very knowledgeable about the work that was needed and handled my plumbing issue with great timing in a moment when water damage was an extreme hazard. Waterworks is the only team in town you want to address your plumbing needs-you will do yourself a dis-service under any other circumstance.