Alvin Hollis & Co

I wish I could give a zero star to this fraudulent company. We tried to contact the company owner Laura Carbone and the response from her is their data is correct. So obviously the owner knew and endorsed the frauds. We closed the house on 24Jan2022. Noticing the house had a broken oil gauge and some furnace water leaking, we called Alvin Hollis for service because previous owner used them.

Then Joe (later turned out to be the sales guy) showed up and had my husband sign a contract without explaining what it was for. As a result, my husband assumed it's for the service call. It's not until we got the first oil delivery receipt, I called the office asking why. The lady said Joe had us sign a two-year automatic oil delivery contract. OMG!

In total from 28Jan to 14Mar (45days) they claimed they delivered 667.5 gallon (15 gallon per day) for an empty, non-heated house. The house was renovated and not occupied with heat all shut off until 08Apr (My contractors can witness I always wore Canada Goose in the house overseeing their progress, because heat was shutoff and room temperature were no more than 50F) We terminated the contract on 17 Mar officially, realizing their oil quantity was way off from common sense perspective (my other house, ~2000 sqft used 460 gallon in total from Oct to Apr with room temperature kept to 70F, i.e. 2.6 gallon per day). We will take legal actions against this fraudulent company, and will keep the community posted.

Needed help with our heating system and water heater in a pinch. Called around and Laura at Alvin Hollis was the one who helped! Laura came out right away, looked at our system and helped immediately! The fixes were priced great, performed super-fast! Everybody was friendly and helpful. I recommend them highly! I am a customer for life. Services: Heating system repair, Water heater repair, Installation, Heating system maintenance, Heating system installation, HVAC duct & vent cleaning

Almost 40 years of receiving excellent service from this company. This is a family run company and I've always been treated as though my business mattered. I recently had a hot water system replaced and the workmanship exhibited with this installation was exceptional. Highly recommended.

Be cautious of using the company. They lure you into signing a contract without telling you it's a two-year contract of automatic oil delivery. In addition they are dishonest on the quantity of oil delivery. Base on their quantity record, we use 13 gallons per day while the house was not occupied with most thermostats shutoff already. Update on 20Apr2022: Thanks for posting response. Yes, it's very unusual.

That's why we have discontinued contract with you. Now our daily consumption is all within normal range since we switched to a NEW oil provider. Our account number is 33877 in braintree. Why not take a look and give us a call back? Also the house had a broken oil gauge and your company sent plumber out twice but not able to fix. Now you still want to charge us on those costs. I couldn't be more disappointed with your company honestly.

Their customer service sucks. They could care less. Twice they screwed up and wouldn't accept blame. I told them that I wanted only 100 gallons because I was moving what did they do they filled the tank. The slip clearly said 100 gallons. Another time I went away and when I came back my tank had been filled I didn't order it and the slip again said call customer before you go.

I again called and got no where. You would think they would at least apologize. They told me to just close the account. In this day and age most companies only have customer service to give you think they would care a little more especially this one who charges higher prices for oil than anyone on the south shore. I wouldn't recommend them at all.

My old boiler died on a cold Saturday morning. I ordered a new boiler on Monday from Alvin Hollis. Thursday morning their technician arrived early as promised and installed my new unit. Three different associates were in and out of my home all day and they were all terrific. Everyone was professional and courteous. By 6 o'clock I had a new boiler running in my basement.

Due to the emergency nature of my install I couldn't price shop but I've have since checked with 2 friends that had similar combination boilers installed and believe I got a good deal.

Alvin Hollis is the BEST, hands down. They have been our oil, furnace and a/c maintenance company for decades. Their prices are great with service to match. Every year they inspect and maintain our oil furnace and our a/c system. We recently had to replace our 40 year old furnace due to an unexpected issue right before Christmas. One of the owners came out just a couple days later to explain our options and costs, very low pressure.

He didn't try to sell us the most expensive system, only what was appropriate for our needs. Four business days later (Christmas week!) it was installed by three thorough, quick and remarkably neat technicians. They also patiently answered every question I had in layman's terms (and I had a lot!). Besides that, they always deliver our oil on time, never have to call and ask.

They inspect our furnace every year with an extremely thorough process. Same with our A/C system which is also 40 years old and still running thanks to Alvin Hollis' maintenance. When it eventually fails, Alvin Hollis will be the ones to replace it, no question in my mind. We also pay a minimal fee for free 24/7/365 emergency maintenance which has more than paid for itself with the very few calls we've had to make in the middle of the night. Admittedly, some were just me being nervous about something silly, but there was always a kind, helpful voice on the other end to offer anything I need, including sending a tech at 4:00am, if only to take away my concern.

And there's nothing like hearing "no charge" at the end of the visit! Alvin Hollis office employees are the nicest of any home vendor we use by far. Even when you know they are ridiculously busy, they take the time you need and are always so kind and you never wait on hold forever! After our furnace was installed we received a call from Bonny in customer service just to check in that our installation went well and to see how our overall experience with Alvin Hollis was.

She was so nice and very receptive to all I had to say. I can't recommend Alvin Hollis enough. If you're looking for an oil company pick them. If you're already using another company, consider switching to them. You won't regret it.

Alvin Hollis previously delivered oil at our address. After moving into this home, we decided to stick with Alvin Hollis and were so happy we did! In addition to delivering oil, they installed a new boiler and water heater. Everyone we worked with was pleasant, professional, and responsive. Employees were on time for each scheduled service and left the space spotless. They also provided us the documentation to submit for Mass Save rebate.

Been a customer at Alvin Hollis for a few months now after I moved into my house. They cleaned my furnace, installed a new thermostat and installed my new toilet. Bonnie has been extremely helpful and proactive in calling. It's refreshing to deal with a company that treats you as an individual and really cares rather than a number for their bottom line.

Always on time, fair and reasonable, definitely would recommend

At the beginning of Every single heating season (for 5 years now) this company leaves an 18 unit apartment building in Dorchester (a system that they recommended and installed) without heat and hot water for days. It's been 3 days now and they say they can't come out for another 2. So that's No hot water or heat for at least 5 days just like every year.

As usual they will follow up my complaint with excuses and lies but the reality is this "2 man" unscrupulous outfit should be ashamed of themselves and the lack of service provided to their customers. Not reliable, not loyal, not good at what they do.

Cancelling my appointment last minute with the excuse that they are overbooked. I scheduled my maintenance appointment a month prior and confirmed the day of the appointment that they were coming only for them to cancel an hour after my confirmation.

Alvin Hollis was the third company we consulted for installing central A/C in our 1800s home. The salesperson we met with was extremely knowledgeable, was the only person who arrived with a tape measure to take measurements, and was able to show us exactly where the condenser and evaporator would go. The price was what we were expecting; they were able to install within a few weeks of consulting with us (in August 2020)!

Our oil burner cracked the Friday of (a very cold) President's Day weekend. After searching for someone to come and look at it, and give us a price on installing a new one - Alvin Hollis returned my message and arrived on the holiday. The installation was done 3 days later and we couldn't be happier with the service that Alvin Hollis provided. The team is courteous, professional and safely follows all Covid protocol. We now have secured a service contract with Alvin Hollis and are very pleased with our decision.

Alvin Hollis recently replaced my 21 year old central air conditioning system. This was a great experience. Their engineer came to the house to look at the existing installation, discussed with me some additional items I wanted done such as the installation of smart thermostats, and created a detailed quote that itemized all of the items we discussed.

One of my requirements was that the work be completed before the summer air conditioning season began. The installation was done in April, well before I needed the system to be running. The three person installation group, which included an electrician, was knowledgeable and careful not to damage the house as they were carrying heavy components up to the attic.

The system is running well. While it is a similar system to the original, the new one is much quieter, does a better job of cooling the house than the original system did even when it was new, and is more energy efficient. The work was completed on time and on budget. No surprises. Well done.

Alvin Hollis is prompt and professional. In addition to oil delivery, they also have replaced and maintained my HVAC system. I also asked them if they could install a duct for cooking ventilation in a kitchen that had none. They were great about helping plan it, added the duct work and it all works perfectly and looks great. Every single person has been wonderful to work with. Such a welcome surprise to find old-fashioned service in this day and age.

We have had a terrible experience with this company, and one that keeps getting worse. They installed a boiler in our home two years ago. This year, the vent damper they sold and installed broke. They came and replaced it, and tried to charge us for both the part and labor, despite the fact that it was under warranty. It broke again, two months later.

They again replaced it, and now are insisting on charging us again, for the same part and labor, that they have now failed twice to properly supply and install. We tried to submit a negative review on their website, and it was blocked. So while you will notice that their website contains only positive reviews, the reason appears to be that they refuse to post negative reviews and simply cherry pick the positive ones to make the company look good. A very sketchy operation, to say the least.

I have used Alvin Hollis for 5 years now and I can't say enough good things about them. Last week I finally had to replace my boiler and a skilled technician got right on it and finished the job quickly. From the phone answerer to the technicians, all really know their stuff. Very professional, prompt, easy to do business with. I have recommended them to several friends and others in my condo building.

I had a minor leak in my basement so I called my oil company, Alvin Hollis, to come check it out. It turned out that my water heater needed replacing. I have oil heat and gas hot water and have been considering a conversion to gas for sometime now. I decided that there is no better time than the present to do this as I already needed a new water heater.

The technician that was at my house said he would have somebody call me later that afternoon or the following day. Three days later, while my water heater continued to leak, I had yet to hear back from Alvin Hollis. I contacted another plumbing service, Blue Bear plumbing, who sent someone out the same day and scheduled the oil conversion the following day.

Because of Alvin Hollis' lack of urgency and concern for their customers problem they lost a significant amount of business. I have been in Alvin Hollis customer for many years and am very disappointed in the way that they handled this situation.

We've been customers of Alvin Hollis for many years. They installed our second central AC unit this past May. We purchased our first unit through them in 2005 and were very happy with it so we decided to go with Alvin Hollis for our new one. The techs are always on time, professional and they explain what needs to be done in detail. We highly recommend Alvin Hollis.

My second review because the hits just keep coming. We got rid of AH but continue to be haunted. Bought a house that had been serviced by AH for years -all their slips are by the furnace. After being really disappointed by their inability to fix our central air last summer (like 5 visits -then a kid fresh out of HVAC school took care of it) our furnace started acting up this summer. Billows of black smoke out of the chimney this August -our house looked and smelled like a locomotive.

A different service company came, told us it hadn't been properly cleaned in years. $350 later it was smoke-free. I'll note again that a stack of AH's service slips are next to the furnace.

Alvin Hollis came out for our home inspection along with Tiger Home Inspections and Laura Carbone inspected the oil tank and looked over the Furnace. We had concerns about the unit so we followed up with Alvin Hollis and Jim Bicknell came to the house. In short we needed to replace the AC unit. Due to the size and age of the furnace the new AC unit could not be attached.

If it wasn't for Jim and his knowledge we would have been in a pickle once we closed on the home and had to eat the cost of a new oil furnace. Being new homeowners no one wants unexpected costs. Jim saved us with his knowledge and forward thinking. Everything this was replaced and the crew was very professional and courteous. Laura has kept in touch with us and got us scheduled for oil deliveries and service on our equipment moving forward.

So one less thing to worry about! I would highly recommend Alvin Hollis for all your HVAC and plumbing needs. Call with confidence and know they are your one stop shop for all your needs!

We are very pleased with the service and professionalisms of the Alvin Hollis company. Out of all the people that solicited our business for oil, the VP of Alvin Hollis was the best. She was also present for our home inspection, courtesy of Tiger home inspections. We liked their maintenance package and the 2 years discount. Everyone from the guy pumping the oils to the mechanic and even the survey gal, were very personable and helpful.

Great new customer service plan. Automatic deliveries haven't let my tank get under 1/4 full, so I haven't been left wondering when they will come. Called them for a service once and the tech was very polite and insightful. Fixed my problem and didn't get charged because of the service plan. Would definitely recommend

Alvin Hollis has provided excellent HVAC/plumbing service since I and my wife purchased our new home in S. Weymouth in the summer of 2018. Their phone is answered by a human being, messages are promptly returned, and their service technicians are thoroughly professional, friendly, and prompt. Specifically, they installed a Mitsubishi HVAC system in our two-car garage, which has been converted into my workshop.

The price was reasonable, the installers worked in tandem with the electricians, and the work was completed in a single day. Not a single trace of the unit's packing materials was left behind, and the the unit is modern, easy to use, and very efficient. Alvin Hollis has reaffirmed our belief that patronizing a locally owned family business is the way to go.

Appreciate Bonnie the office managers response but they did agree to replace the flange, it's appreciated they finally did, and not appreciated that it has been such a hassle. We never complained about the charge as there was none, we complained they never did it and agreed to as part of the overall project. They also did not tell us that it would be better to do the wall units but did present them in the course of the pitch/bid.

It was simply unlucky that we chose the ceiling instead and we never held them accountable for that as it wasn't their fault. To pretend that they guessed ahead of time we would run into that is disingenuous at best and it wasn't even a complaint. Not that I expect the office manager who was present for any of it to know what did or did not happen but definitely dishonest to portray it as we insisted on wall units. Still not sure what that has do to with simple finish work from their own job such as spakling and covering up their holes.

I called this guy to come out and give us an estimate. His prices are high and he could not answer simple questions. He became arrogant so we just kept quiet until he finally left. Later we learned that our neighbor had him for some work and reaffirmed our observations -- the guy just is not forthright. We do not understand any of the positive comments? Very strange! Anyone know of a decent plumber?

WOW, rude rude rude, i called for a price on a service contract, they wanted to know if it was oil, yes. is it hot water, steam or some other type, well I don't know. then he wanted to come and look at it. so i wanted to know the price first, he says if its a newer system it could be free. so I said sure, come and look at it. then the guy says, well am I going to get the business? I don't just come out to look at things for nothing. what an asshole. I told him I will call someone else. he hung up on me.