Professionalism is our guiding principle. We wade knee-deep, never losing sight of our responsibility to you, to our vendors and to our environment. Our intention is simple: to deliver superior service from the ground up. And we'll do it at a competitive cost, but not at all costs; we'll get the waste management project done right, utilizing our full-time environmental compliance team.
We keep it clean - our equipment, our environment and our reputation. We hold your hesitations to heart, which is why we are transparent in every element of our process, from daily work orders to electronic invoices - it's all documented in dedication to you.
We keep it clean - our equipment, our environment and our reputation. We hold your hesitations to heart, which is why we are transparent in every element of our process, from daily work orders to electronic invoices - it's all documented in dedication to you.
Services
In order to provide you with an accurate estimate, please provide as much detail as possible. For immediate assistance or emergencies, please call our Customer Care Team at 800-356-4468. 3. Is the waste represented by this waste profile a categorial waste as defined in 40 CFR 439? 4. Does the waste represented by this waste profile contain concentrations of Polychlorinated Biphenyls (PCBS) regulated by 40 CFR 761?
Russell Reid is your source for professionals who understand the waste challenges you face-and provide the services that meet them. We have many years of experience and can easily respond to your evolving requirements. Russell Reid is the leader in commercial waste management and has a dedicated division to support the specific needs of commercial and industrial facilities.
Reviews (10)
Jacqueline Tseng
May 19, 2021
Bruce Grabau
Mar 03, 2021
Beware! I recently had Russell Reid/United Site Services pump out my 1500 gallon (total) septic tanks (500 grey, 1000 black). At the same time I had the grey tank's inlet jetted due to a clog. The guys that came to the house were professional and friendly and the tanks were successfully pumped and inlet cleared. A few days later I noticed what I had been billed a larger than quoted amount of money.
I called the main office to find out what was going on and was told the jetting cost more because of time and that they had pumped 2000 gallons instead of the 1000 gallons which had been quoted. They claim they were onsite for almost 2 hours, my driveway cam shows that was incorrect, they were there for less than an hour. And the claim of them pumping a metered 2000 gallons is also incorrect because the total of my tanks is only 1500, and a usual pumping is roughly 1100 gallons.
To note, it's impossible to utilize the full capacity of your tanks (unless you have a clog in the field) because the inlet/outlet are lower than the top of the tank. I'm still waiting for an update on them fixing the bill and processing a refund. Something that should have also been handled while I was on the phone, not a day or two later.
I called the main office to find out what was going on and was told the jetting cost more because of time and that they had pumped 2000 gallons instead of the 1000 gallons which had been quoted. They claim they were onsite for almost 2 hours, my driveway cam shows that was incorrect, they were there for less than an hour. And the claim of them pumping a metered 2000 gallons is also incorrect because the total of my tanks is only 1500, and a usual pumping is roughly 1100 gallons.
To note, it's impossible to utilize the full capacity of your tanks (unless you have a clog in the field) because the inlet/outlet are lower than the top of the tank. I'm still waiting for an update on them fixing the bill and processing a refund. Something that should have also been handled while I was on the phone, not a day or two later.
Amy Hunter
Feb 27, 2021
Used Russell Reid for septic services. Service was prompt even though it wasn't and emergency. However, check your invoices! The invoice I got from the driver indicated a price. The next day the invoice I got with the charge to my credit card was a 225 dollar difference, higher of course. Talked to Michelle in billing twice and was told the driver shouldn't have put the price per gallon on his invoice.
That's my fault because.? They won't refund the difference in price. That's 225 dollars doesn't seem like much but, I really could have used it for groceries to feed my family! Update: After many phone calls, emails, and four weeks later the difference was finally refunded. My rating still stands because this shouldn't have happened at all and, it was only because I became a hassle to them by calling nearly daily that they FINALLY did the right thing.
That's my fault because.? They won't refund the difference in price. That's 225 dollars doesn't seem like much but, I really could have used it for groceries to feed my family! Update: After many phone calls, emails, and four weeks later the difference was finally refunded. My rating still stands because this shouldn't have happened at all and, it was only because I became a hassle to them by calling nearly daily that they FINALLY did the right thing.
Dan Lynch
Jun 25, 2020
These guys have just taken over Central Jersey Septic, whom I was a long time client for. Don't use them. I called for emergency service, after a very awkward call with the woman who answered my call, I was told they would get back to me right away after a technician was sent out. An 1 1/2 later, no call back so I called them again, was put on hold, then was finally told they had nobody to sent out.
No apologies, no desire to retain my business, no alternative offered (eg. we can have somebody there right away in the morning.). Save yourselves the trouble and find somebody else.
No apologies, no desire to retain my business, no alternative offered (eg. we can have somebody there right away in the morning.). Save yourselves the trouble and find somebody else.
Q. Ng
May 18, 2020
T. Hull
Mar 14, 2019
Zero Stars! had my septic pump by them there truck leaked oil all over my drive way! drivers did not have a spill kit on board are you kidding! You are trucking septic, Took there management 4 days to show up and try and failed to remove the stain. asked them not to charge me for the service then charged my account anyway.
Theresa Bachman
Apr 12, 2018
I was extremely pleased with Russell Reid! I currently live in Florida and have a rental property in New Jersey. They had issues on a Friday afternoon. I called and spoke with Jim who was extremely knowledgeable and professional. He explained, due to the inclement weather in New Jersey they were short staffed but was very sympathetic to our issue and tried to see if he could help us.
Despite the staffing issues and weather.he was able to send a crew to our New Jersey property. Once they arrived, despite the cold and snow, they worked very hard to make certain our tanks was empty. The tenants were very pleased and and a result, I would highly recommend this company. Thank you very much!
Despite the staffing issues and weather.he was able to send a crew to our New Jersey property. Once they arrived, despite the cold and snow, they worked very hard to make certain our tanks was empty. The tenants were very pleased and and a result, I would highly recommend this company. Thank you very much!
Richard Lincoln
Mar 04, 2018
Debbie Fincher
Feb 04, 2018
Scott Mannerberg
Jun 28, 2017
