Genz-Ryan Plumbing & Heating

I have been a customer of Genz-Ryan for several years. Their staff always provides outstanding customer service. Today I received a complimentary electrical inspection because of the maintenance plan I have with them. Mark (technician) was professional, friendly & thorough in his inspection. He explained things in layman terms & provided sustainable upgrade suggestions.

His level of expertise is excellent & he is an asset to the Genz-Ryan family. The only drawback, through no fault of his own, was his inability to get some of the necessary materials in a timely manner; however, he was ultimately able to complete the upgrades during the same visit which was wonderful.

Lucas arrived at our home promptly at the scheduled time and was friendly and easy to interact with. Lucas was an absolute professional while evaluating our HVAC system and was able to make multiple suggestions for maintenance of our system that would improve its function and efficiency. Lucas skillfully made the repairs/upgrades and demonstrated great care and pride in his work. Would absolutely have Lucas back to help maintain out systems, thanks again!

Matt M. exceeded my expectations today! I was able to get a same day appointment for a sump pump issue. The entire process was wonderful. I had consistent, timely communication from the scheduling representative via text, email, and phone. Prior to his arrival, I received a safety text that included his name and photograph. Matt was professional, informative, helpful, kind, and tidy. He not only fixed my issue today, but he helped get me set up with a year round maintenance program too. Today's service was a 10/10 from start to finish!

Replaced failed conventional gas water heater with new one. Next day service. Moved unit to a different location, with disaster pan and expansion tank. Lots of copper water pipe work, duct work, and some gas line work. Expensive, but worth it. Dan did a really clean job. It ended up looking much better than I had anticipated.

We had a drain backup in our lower level that we discovered when one of the children came upstairs and nonchalantly explained that she didn't want to get her socks wet so she didn't clean up her art work. Not only was Gary so friendly, he was incredibly thorough and knowledgeable. I've managed customer service teams my entire career and EVERYONE at Genz-Ryan was fantastic.

I called at 8pm, we determined that it was urgent, but not an emergency and was able to get an appointment the next day. Everyone was communicative, kind, and professional. We'll be using them again and again. WOULD GIVE 10 STARS IF I COULD!

Tyler was very professional and did an amazing job servicing my unit. It was a seamlessly pleasant experience from the initial phone call to schedule the service to the repair. Communication was excellent. Everything was completed timely and efficiently. I highly recommend and look forward to doing business in the future. Service: HVAC system maintenance

I recently bought my first house in June and in September I had a light fixture go out, after calling around and having other companies no show for appointments I called Genz Ryan, not only was the appointment process thorough but also made me feel educated on what was going to be accomplished at the time of my appointment. Andrew from Genz. Ryan came out to the house and before starting made sure we were both on the same page as far as what work would be done on the day and what diagnoses looks like.

He walked through the house and completed the inspection and diagnoses then sat down with me and explained the findings and what options I could pick from. Answered all of my questions without hesitation and didn't offer his opinion until asked (which I appreciated Aton!) I was able to get financing through GreenSky and have them come back out the following week to perform all the service upgrades.

Both Andrew, Sean and one other gentlemen came out to perform all the work we're able to get it done in one day and we're very flexible with my schedule as well! They replaced my panel, fire alarms, cable pole, meters and installed multiple GFI outlets, along with the repairs for what use to be a ceiling fan and now is 4 dimming can lights which I absolutely love!

I will be using them in future for electrical and after finding out they do plumbing services I will be going back without hesitation! Thank you to both Andrew and Sean for giving a great easy experience!

Tyler arrived on time, wearing a mask and put booties on right away to protect our floor. He explained everything in a way that was informative and not condescending. He also pointed out areas in my home for possible improvement, but was not pushy or overly aggressive with his sales tactics. I'm very pleased with the service, and everything is running smoothly.

They were extremely helpful, kind, and knowledgeable. I didn't feel pressured by their sales, it was handled in a very friendly and professional manner. The repair person was great too! The company texts an image and short bio of everyone coming to work on the project. They also kept me on track throughout the day with calls. Very pleased with the service all the way from the 1st call to the final install crew.

They took care of a stressful experience and made it pleasant. They will get my future business. They also offer a great discount program, delivery for filters and salt, and regular tune-ups. Thankful for the discounts considering I'll have more to replace down the line.

Shea did a great job with the install of my water heater, water softener and everything else. Very knowledgeable and fun guy to talk to. Aaron replaced my furnace and a/c he did an amazing job and answered any question that i had. Steve did a lot of electrical for all the new equipment and he was awesome definitely would recommend for other electrical needs. Max assessed my issues with my home he gave me all the info i needed to know and gave me options. The whole team that came out did great definitely would recommend to anyone.